ist 415 cases in information system technologies dr. stephen shih
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IST 415
Cases in Information System Technologies
Dr. Stephen Shih
IST 415 Teaching and Case Study Methodology
Chapter Summarization &
Reading Assignments
Special Topics Presentations
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Real Life Case Studies
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Case Studies & Presentations
Case Study Methodology
Dr. Stephen Shih
Why Case Studies?
• The intellectual exercises carried out by students engaged in case-study analysis are similar to the activities of IT professionals in the real-world businesses.
Why use case studies in the IST course?
The difficulty of engaging an IST graduate in the IT related projects is most likely to take place in the first few months dealing with fundamental business issues and problems, as the graduates may not yet fully prepared to perceive the relationship between these issues/problems and the practice of their IT careers.
Objectives• Develop analytical problem-solving skills and
higher-order thinking capability (e.g., out-of-the-box thinking) by solving real-world or hypothetic cases.
• Integrate what you have acquired in various IST courses.
• Work in teams and use collaborative/ cooperative (rather than competitive) learning strategies.
• Practice oral and written communication skills - present to a potentially hostile audience and/or bully bosses.
Overview of Case Study Method
Overall Process1. Individual Analysis and Preparation (Literature
Review, Web Search, etc.)
2. Team Analysis, Discussion and Preparation
3. Classroom Presentation and Discussion/Critique
4. End-of-Class Generalization about the Learning
Student Commitments • Preparation• Presence
• Participation
General Structures of Case Study Reports & Presentation (for IT teams)
• Problem Determination• Research, Investigation, and Findings• Discussion and Evaluation of Alternatives• Recommendations • Action Plans: Implementation &
Deployment Plans
IT Teams vs. SM/SE Teams
IT TEAMinvolves the analysis, synthesis, application, design, implementation, deployment, and/or evaluation of business information systems/ applications/infrastructure
IT TEAMinvolves the analysis, synthesis, application, design, implementation, deployment, and/or evaluation of business information systems/ applications/infrastructure
SM/SETEAM• Assessment and
critique of IT solutions/proposals
• Recommendations from the non-technical/end user/business perspectives
SM/SETEAM• Assessment and
critique of IT solutions/proposals
• Recommendations from the non-technical/end user/business perspectives
Key ConceptsParticularSubjects/Themes
Specific Business
Scenarios/Situations
Alternative Solution Models /Recommendations
Argument Support/Defense
III. Role-Play
Critique / Assessment
IT + Management Members
I. Business Cases & Themes
II. Required Skill Set
IT + Management Members
Business Managers+ CIO
Sample questions from the IT/business managers for assessment of the proposed solutions:
• What is the rationale behind your IT solution(s)? • How feasible are your proposed IT solution(s) and
plans?• How do you justify your proposed IT solution(s) in
terms of potential benefits and necessary costs?• How do you compare your solution(s) with other
comparable cases/systems/solution models?• How do you effectively implement and deploy the
proposed solution(s)?
A Day As Business Managers …
Provide your suggestions to help the IT teams:
(1)To see the problems and perform the problem-solving from the business and end-user points of view
(2)To enhance/adjust to be in line with the enterprise’s business strategic goals and objectives.
A Day As Business Managers . . .
IT Solution Assessment
FeasibilityExpected benefits/Cost-effectivenessBusiness implicationsDeployment and implementation planning
•End User Requirements•Common Business Goals
ProposedIT
Solutions