Inside:

ISSUE 24 | SEPT 2017

Password Resets are Changing!

Webinar Tips

Employer Ownership

New Features!

Improvement Opportunities

WIOA & UI Enrollments

Staff Kudos

Do you have information that

you would like to share in the

AJC Newsletter?

Send it to: AJCInfo@azdes.gov

Would you like to view

previously distributed

newsletters?

Use the following link:

AZ Job Connection Newsletters

Keep yourself informed of changes, policies, and procedures, with frequent reference to your AJC Quarterly Newsletter.

Incarceration Reentry The only time you would use the participation group – Reentry from

Incarceration, on a service entered in the Service and Training Plan,

would be if the participant met these conditions and the information

is documented in the Demographics and Demographics Snapshot

under the Needs and Barriers section.

If the jobseeker does not have a release date then use the date of

adjudication.

If the jobseeker is still in the correctional facility select the following

without adding a release date.

ISSUE 24 | SEPT 2017 2

Participant Tips for

WEBINARS

Webinars are used

frequently for assistance

or discussions. Here are

some tips for effective

participation; they are

also useful for

conference calls.

Before it begins:

Review any material

that was sent.

Write down your

questions or

comments on the

topic. Collect any

documents or notes

you may need.

If the webinar

invitation offers a

systems check for first

-time users, run this.

Log in early; this

allows time for any

last minute

troubleshooting.

DID YOU KNOW? Password Resets Are Changing!

Should you, a participant or anyone that uses AJC, forget their

password, it should be reset by email.

If there is no email associated with a jobseeker account, please

ask if they have one they would like to share, just for these

purposes.

Resetting the password by email is now the preferred method

over using the security question. Soon, the email password reset

will be the only option available and the question will no longer be

used to reset a password. Should a jobseeker not have an email

account, they can still call the helpdesk and their staff will be able

to reset it for them. Contact the helpdesk at 602-542-2460.

Currently, if you use the secret question and answer method, you

are limited to five attempts to reset it. On the fifth time, if it fails, it

will lock you out of using the security question reset method until

midnight of that day.

Going forward, if you try that method and after three times you are

unable to reset it, please contact the helpdesk for assistance

before you are locked out.

Jobseekers are locked out until Midnight and Staff, 15 minutes

after three attempts.

If you become locked out of that

method, this DOES NOT lock you

completely out of your AJC account.

If locked out of that method, enter a

random text as a username to then

access the password reset link. If an

email address is associated with the

account, you would then be able to

use the password reset by email.

Enter your username, click Continue and a link to reset your

password will be emailed to the email address we have on file.

For further assistance, please contact the helpdesk.

Helpdesk Phone: 602-542-2460

The following issues were found in your input.

You have reached the maximum number of failed logins. This

account has been locked for 15 minutes.

EMPLOYER

During the webinar:

Never put your phone

on hold as all others

may hear music or

announcements. This

can make

communication

impossible.

Try to put your phone

on mute. Any

background noise in

your office can be

heard by others. Even

paper shuffling and

other phones ringing

in the background can

be very loud. Unmute

your phone when you

want to speak.

Be an active

participant: ask

questions, respond to

questions or polls. Let

the presenter know if

you cannot hear or

see the information

on the screen.

Ownership

Participant Tips for

WEBINARS

Did You Know?

If you need to have an Employment Service office reassigned,

please call 602-542-2460 or e-mail DERSHelpDesk@azdes.gov with

your current and new information to help us expedite the process.

In July, selections for Employer Ownership changed.

The selection of ‘Individual’ was removed. The original intent of

this designation was for domestic service or "spot" jobs. The sole

purpose of these 'in and out' job posts was to record a placement.

Job Postings that were designated with ‘Individual’ ownership

were not displayed in the job search results, including staff

search results. Some staff choose this option not realizing the

intent and this created confusion.

If you have a job posting that is not displaying when conducting a

job search, the reason could be that the Employer account

information may be showing that the “Ownership” field is listed as

‘Individual’ instead of ‘Private Sector’.

To check the Ownership status, conduct a user search for your

Employer. Select the Employer’s name to be taken to the

Employer Details page and from there, click on Employer

Account Information.

At Edit Employer Account Information, scroll down and check the

Ownership field.

If the Ownership field displays ‘Individual’, please change it to

Private Sector. Next, access any ACTIVE job postings for that

Employer. At the job posting, click Edit on one of the sections and

make a quick change to it. For example, delete that last word of

the job description, type it back in and then Save.

This will then allow you, other staff, and job seekers, to search for

this job by job order number, keyword, etc.

If the employer is not

government based, then the

selection should always be

Private Sector.

ISSUE 24 | SEPT 2017 3

During the webinar:

(Continued)

When you start to

speak, state your

name every time. If

it’s a larger group, it is

not possible to

recognize and

remember voices.

Be respectful of

others. Stay on topic.

Don’t interrupt. Ask

one question at a

time.

Stay on until the end.

At times, you may

need to leave a call

early, but there is

usually a loud beep

when someone hangs

up. If ten people

disconnect while the

presenter is still

speaking, the others

cannot hear what is

being said.

4

Participant Tips for

WEBINARS NEW

Features in AJC Faster and easier data entry for new Jobseekers,

Employers, and Training Providers!

The initial screens of these sections in the Arizona Job

Connection have been redone in an easier-to-use format.

Just enter data and Tab straight down through it.

WIOA Title I for PY2017

Program Year Quarters(calendar quarter)

Data Clean up completed by LWDA

Report Due to DOL

July – September (3) November 1 November 14

October – December (4) February 1 February 14

January – March (1) May 1 May 15

April – June (2) August 1 August 14

Clean It Up! BE PREPARED, NOT SURPRISED!

Throughout the year you will be receiving files regarding

data cleanup for WIOA Title I PY 2017.

If you have any questions or need additional assistance,

please send them to ea-wioa@azdes.gov

ISSUE 24 | SEPT 2017

I was very pleased with Don

Motz with AZ@Work MC -

East Valley Career Center.

He brought in a sign lan-

guage interpreter; some

places do not even provide

that. Communication is im-

portant. They worked hard

at providing an interpreter

for me. They communicated

via e-mail, too, which was

very helpful and did a great

job overall.

I was very shocked. I didn't

know what to expect. It was

awesome. Vicki Thomas

from Pima County Kino One

Stop Center is AMAZING!

She tells you from the jump

what's expected, like if it's

hard, but keeps encouraging.

Greg Doyle from Kino Em-

ployment Service was abso-

lutely fantastic. He gave me

the facts about what to ex-

pect and what not to expect.

I followed his counsel and I

got a job! I love my job!

ISSUE 24 | SEPT 2017 5

Staff

KUDOS Improvement

Despite several great reviews, these issues have been reported:

FROM OUR EXITERS

I'm a retired military veteran; I think that some of the

people I'm dealing with in the employment offices don't

really care about our well-being. If you can't help me,

just say so. After you've got me hyped up and motivated,

then you let me down and just blow me off. I run into

people who just hold a job title, and they're really not

trained how to deal with veterans. I take PTSD very

seriously. I took SOAR training and want to do peer

support. When I told the gentleman that the woman he

was looking for didn't come up to talk to me, she got

perturbed. She might have another vet with worse PTSD

than me - how's she going to treat them?

AJC should be made more available for people with

advertisements, education services, targeting veterans

for education. I am a veteran and only found out about

your services through word-of-mouth.

The inside of the centers are very dreary and mundane

and not very welcoming.

FROM OUR EMPLOYERS

I went in and submitted the job order at a local office and

didn't hear back anything for four days. I called them

back and asked if anyone posted. Someone had gone on

vacation who was supposed to post. They said they

thought there were some hits. Meanwhile, we hired

someone from somewhere else.

The only thing that would help me in the future, is if I had

an updated list of contacts at Business Engagement.

The last person I tried to contact was no longer working

there, so now I have no one.

A business rep told me to just go online and do it myself.

Business representative from the employer engagement

administration posted my personal cell # on FaceBook

without my permission and that seems unethical.

Opportunities

I left AZ@Work because I

was getting nothing. I went

to Goodwill. I moved to Mar-

icopa and received a call and

e-mail from Gretchen

Holmes at AZ@Work West

Valley Career Center to let

me know she had looked

over my case and saw that

they dropped the ball. She

said she could send my rec-

ords to Casa Grande and has

kept in touch with me this

whole time. She sends me

notice of job fairs, and has

shown me true concern.

I am very pleased. My case

worker, Grace Wehrle, with

Arizona@Work - ResCare -

Yuma, is very knowledgeable

in my area of needs. She

knows a lot about the train-

ing I am interested in and I

feel very comfortable speak-

ing with her about my future

growth in the healthcare

field.

Shelly Jarrett with AZ@Work

West Valley Career Center is

an excellent instructor.

Staff

KUDOS

Once a participant in a WIOA Title I program has an

approved training program, staff will complete the UB-

106T form. This should be sent to Francesca Garcia,

Approved Training Specialist.

Contact:

Francesca Garcia, Approved Training Specialist

UI Benefit Payment Control

FGarciaDiaz@azdes.gov

UB-106T Form

How UI Impacts WIOA TRAINING

ISSUE 24 | SEPT 2017 6

DO YOU HAVE A WIOA PARTICIPANT RECEIVING UI?

Innovative Workforce Solutions

AJC Change Control Requests (CCR)

Do you have a suggestion or a recommendation to

enhance AJC functionality?

Currently we are working on demographics, employer

approval, and ETP.

We would like to hear from you!

Please use the CCR form for the AJC Workgroup to

review your request.

To request that an Event or Job Fair be added to AJC,

please use the Events Form.