ISR Spotlight on Inter Library Loan

Ted Harms & Wish LeonardJan. 13, 2012

We can get… books articles anything

Things we may not be able to get… patents audio/visual materials if a library only has an electronic version old or rare items (though some items are available on archive.org)

We have access to…

Canadian university, public, government and corporate libraries American university, public, government and corporate libraries many international libraries via FirstSearch/WorldCat consortia British library a German library consortia all other libraries, publishers, and authors via direct email

How long?

articles can be quicker than books some libraries will electronically send articles, some by mailthe farther away the library is, the longer the mail will take 1-14 days if coming from a Canadian library European and international libraries are hesitant to loan

Once a patron submits a request… if it has an isbn/issn, nothing in the note field, and a matched location, it will go out without us touching it no isbn/issn, something in the note field, or no match found in RACER, staff will mediate if it is available in TUG, we pass it on to TUGbars if it’s available at a local public library, we’ll ask the patron if they’d like to pick up that copy

About 2% of requests cannot be successfully completed. This could be caused by…

expense of item requested short deadline conference paper presented but not published very obscure item

Please do not put requests under your name for a patron

let them get comfortable with RACER if there is a problem (late, missing, damaged, etc.) it is under your name RACER copyright agreement is not transferable

Thesis?

Canada – micro U.S. – paper or micro U.K. – 50/50 chance. May be requested by patron through ethos.bl.uk or by us contacting the university (some are $$$) rest of the world – not so good upside – many are online via ProQuest, etc.

Tips for patrons…

we do not pass on any costs to the patron if an item has a prohibitive cost, we will inform patron and pass on all details we can request to renew items but that is up to the other library we cannot “post-to-web” articles…yet please use standard abbreviations – do not make up your own give us as much information as possible if all fails, use the ‘blank request form’

ILL stats for 10/11 and 09/10

4. Document Delivery Traffic

 

 2010/11

   

2009/10

4.1Total number of documents sent directly to individuals from own collections. 3,766     3,592

4.1.1 Copies 3,603     3,4224.1.2 Originals 163     170           

4.2Total number of requests received from other institutions (filled and unfilled) 46,241

 

  52,306

4.2.1 Number of originals sent 31,438     37,3184.2.2 Number of copies sent 4,103     4,272

4.2.3Total number of requests received from other institutions filled (4.2.1 +4. 2.2) 35,541     41,590

           

4.3Total number of requests sent to other institutions (filled and unfilled)    43,066

 

  41,410

4.3.1 Number of originals received 30,569     36,596

4.3.2 Number of copies received 6,016

Note: Probably a reflection of SFX linked to RACER requesting, combined with increased number of grad students   3,983

4.3.3Total number of requests filled by other institutions (4.3.1 +4.3.2) 36,585     40,579

           

4.4

 Report the number of items received under contract with another institution or service agency for the supply of documents.  

Note: UW received 701 copies from CISTI -- previously we had CISTI Source which was a contractual arrangement   1,176

2,496 0 9,394 5,111 0 5,650 15,044

4,535 0 7,726 0 0 0 7,726

823 27 4,874 1,227 7 1,615 6,489

686 1 3,408 1,942 1 2,439 5,847

1,153 0 3,624 0 0 0 3,624

2,432 0 9,973 3,427 0 4,021 13,994

398 0 2,439 0 0 0 2,439

9 0 485 0 0 0 485

90 0 98 3 0 3 101

120 0 145 22 0 22 167

2,386 0 9,204 3,939 0 4,381 13,585

753 0 5,581 716 0 939 6,520

911 0 3,475 8,079 0 8,483 11,958

2,012 47,955 57,206 1,161 14 1,327 58,533

689 4 6,220 1,337 0 1,454 7,674

384 0 1,080 499 0 539 1,619

3,369 0 7,301 5,323 0 5,575 12,876

2,136 2 9,596 4,326 0 5,217 14,813

1,488 0 4,518 1,953 0 2,180 6,698

1,492 1 6,560 570 0 687 7,247

29,015 47,990 158,247 41,298 22 46,408 204,655

29,015 47,990 158,247 41,298 22 46,408 204,655

0 379 100.00% 0 0 0 0 0.00% 379Algoma 94

0

285

1,876 27.44%Brock 559 4,402 0 4,961

24.89%

6,837

Carleton 6,898 62.44% 539 37.56%

72.56% 1,663 213

0.00%

Guelph 3,191 100.00% 0 0.00%

Lakehead 4,024 75.11% 381

0.00%

Laurentian 2,721 58.29% 496 41.71%

Laurier 2,471 100.00% 0

2.97%

McMaster 7,541 71.27% 594 28.73%

Nipissing 2,041 100.00% 0

32.25%

OCAD 476 100.00% 0 0.00%

OSM01 8 97.03% 0

70.94%

OSM02 25 86.83% 0 13.17%

Ottawa 6,818 67.75% 442

18.95%

Queens 4,828 85.60% 223 14.40%

Ryerson 2,564 29.06% 404

43.30%

Toronto 7,239 97.73% 152 2.27%

Trent 5,527 81.05% 117

32.55%

UOIT 696 66.71% 40 33.29%

Waterloo 3,932 56.70% 252

22.68%

Western 7,458 64.78% 891 35.22%

Windsor 3,030 67.45% 227

2011

York 5,067 90.52% 117 9.48%

Yearly Total 81,242 77.32% 5,088

For Waterloo most interlibrary loans are managed outside of RACER. 61% of copies filled result from accessing RACER via SFX and less than 1% of loans result from RACER requests via SFX.

Grand Total 81,242 77.32% 5,088 22.68%

Reporting Period December 2011 - January 2011

Institution UNIV OF WATERLOO LIBRSymbol UWW

Month Dec-11 Nov-11 Oct-11 Sep-11 Aug-11 Jul-11 Jun-11 May-11 Apr-11 Mar-11 Feb-11 Jan-11Requests Initiated 97 150 152 128 120 165 146 162 167 233 200 151Requests From WorldCat 97 149 152 125 119 163 146 162 163 228 198 148Requests Cancelled 3 11 14 2 6 10 8 8 8 14 13 13Requests Filled 75 118 63 64 72 105 68 83 135 128 106 77Requests Filled - Loan 33 44 25 27 28 40 16 25 52 48 38 27Requests Filled - Copy 42 74 38 37 44 65 52 58 83 80 68 50Requests Unfilled 56 33 62 50 47 64 64 56 76 92 70 48Average Turnaround Time For Filled Requests (dd:hh:mm) 20:10:19 15:21:07 14:11:31 14:03:50 19:11:17 13:22:05 12:20:53 14:09:50 18:00:14 14:08:53 20:23:31 23:06:58

Average Turnaround Time For Unfilled Requests (dd:hh:mm) 6:01:41 12:20:24 11:06:29 16:00:58 12:09:36 10:19:26 7:18:43 10:22:19 9:04:19 6:12:14 13:11:02 12:11:31

Borrower Activity Overview Report -- Institution

Reporting Period December 2011 - January 2011

Institution UNIV OF WATERLOO LIBRSymbol UWW

Month Dec-11 Nov-11 Oct-11 Sep-11 Aug-11 Jul-11 Jun-11 May-11 Apr-11 Mar-11 Feb-11 Jan-11Requests Received 140 212 228 211 171 184 194 169 230 294 266 260Requests From WorldCat 139 212 227 211 168 184 193 168 228 291 263 260Requests Cancelled 2 5 7 9 7 24 2 5 9 23 12 12Requests Filled 45 81 70 63 47 83 74 74 94 110 100 85Requests Filled - Loan 14 32 27 36 21 30 24 27 46 46 54 37Requests Filled - Copy 31 49 43 27 26 53 50 47 48 64 46 48Requests Unfilled 97 135 169 138 112 119 103 103 134 179 186 169Average Turnaround Time For Filled Requests (dd:hh:mm) 2:13:26 2:10:34 2:13:41 2:10:34 2:07:12 1:09:22 1:11:02 1:15:50 2:03:50 2:06:29 2:17:31 2:10:34Average Turnaround Time For Unfilled Requests (dd:hh:mm) 2:08:38 2:21:07 2:00:58 1:21:50 1:18:58 2:02:53 1:07:41 1:15:36 1:10:48 1:15:07 1:12:14 2:02:53

Lender Activity Overview Report -- Institution

L o a n

C o p y

T o ta l

A v e r a g e T o ta l

T u r n a r o u n d (day) R eq u es ts

A v e r a g e T o ta l

T u r n a r o u n d (day) R eq u es ts

A v e r a g e T o ta l

T u rn a ro u n d R eq u es ts

(d a y )

13.92 245 8.24 585 9.92 8 3 0

11.90 297 9.29 895 9.94 1 ,1 9 2

10.12 340 7.78 976 8.39 1 ,3 1 6

16.65 245 8.20 578 1 0 .7 2 8 2 3

8.33 251 7.72 544 7.92 7 9 5

7.73 238 6.71 750 6.96 9 8 8

11.35 243 8.17 783 8.93 1 ,0 2 6

11.97 207 9.34 490 1 0 .1 2 6 9 7

8.18 187 6.90 412 7.30 5 9 9

7.71 286 16.13 464 1 2 .9 2 7 5 0

10.12 243 7.39 690 8.10 9 3 3

10.47 170 9.35 453 9.66 6 2 3

1 0 .7 1 2 ,9 5 2 8.58 7 ,6 2 0 9.17 1 0 ,5 7 2

Average Turnaround - Filled D eta ils Waterloo

as R e q u e s te r

Provides the number of working days from the time the end user places the request until the requesting library h a s received the item for filled requests from the requester's side. Totals are provided for loans and co p ie s .

01-Jan-2011 to 31-Dec-2011 (in c lu siv e)

J a n u a ry 2 0 11

F eb r u a r y 2 0 11

March 2 0 11

April 2 0 11

May 2 0 11

J u n e 2 0 11

July 2 0 11

A u g u st 2 0 11

S e p te m b e r 2 0 11

O cto b er 2 0 11

N o v e m b e r 2 0 11

D e c e m b e r 2 0 1 1

T o ta l

L o a n

C o p y

T o ta l

A v e r a g e T o ta l

T u r n a r o u n d (day) R eq u es ts

A v e r a g e T o ta l

T u r n a r o u n d (day) R eq u es ts

A v e r a g e T o ta l

T u rn a ro u n d R eq u es ts

(d a y )

6.08 181 7.63 208 6.91 3 8 9

5.60 198 7.72 394 7.01 5 9 2

5.95 230 6.49 358 6.28 5 8 8

5.70 151 5.19 221 5.40 3 7 2

4.93 177 5.93 189 5.45 3 6 6

4.86 179 5.80 238 5.40 4 1 7

5.51 152 4.86 334 5.07 4 8 6

5.19 137 6.44 189 5.91 3 2 6

5.31 131 5.49 158 5.40 2 8 9

5.59 212 5.55 147 5.57 3 5 9

6.30 148 6.12 262 6.19 4 1 0

5.77 110 9.90 161 8.23 2 7 1

5.57 2 ,0 0 6 6.41 2 ,8 5 9 6.06 4 ,8 6 5

Average Turnaround - Filled D eta ils Waterloo as Requester ---- OCUL as Responder

Provides the number of working days from the time the end user places the request until the requesting library h a s received the item for filled requests from the requester's side. Totals are provided for loans and co p ie s .

01-Jan-2011 to 31-Dec-2011 (in c lu siv e)

J a n u a ry 2 0 11

F eb r u a r y 2 0 11

March 2 0 11

April 2 0 11

May 2 0 11

J u n e 2 0 11

July 2 0 11

A u g u st 2 0 11

S e p te m b e r 2 0 11

O cto b er 2 0 11

N o v e m b e r 2 0 11

D e c e m b e r 2 0 1 1

T o ta l