iso9001_20000_cross-reference

8/7/2019 ISO9001_20000_Cross-reference

1/3

ISO/IEC 20000:2005 IT Service ManagementISO 9001:2000 andISO/IEC 20000:2005 ComparisonISO 9001:2000 is a management system ISO/IEC 20000:2005 is based onISO 9001:2000 is applied and used bystandard that sets out the requirements ISO 9001:2000 but is focused especially all organizations in different sectors and

for a world class quality management for IT Service Management (ITSM).industries. While it has certain benefts"system. Using a process approach, it " Certifcation to ISO/IEC 20000:2005that are valuable to your existingallows organizations to link business "helps IT suppliers, brand owners and ""commercial relationships, ISO/IEC "objectives with business effectiveness retailers ultimately safeguard their20000:2005 is essential if you wish tomore directly. ISO 9001:2000 focuses on organizations and the consumer.The have a specifc certifcation for the ITSMthe commitment of top management to standard possesses a comprehensivecomponent of your business.

build human motivation in order to meet scope covering all areas of IT ServiceThe following chart illustrates some ofall business objectives. The standard Management and addresses methodsthe common requirements betweenestablishes optimal working practices for best practice of the supplier.ISO 9001:2000 and ISO/IEC 20000:2005.which can enhance proft as well ascustomer satisfaction.ISO 9001:2000 ISO/IEC 20000:20054. Quality 4.1 General requirements 4 Planning and implementingManagement

4.2 Documentation requirements 3.2 Documentation requirementsSystem4.2.1 General4.2.2 Quality manual4.2.3 Control of documents 3.2 Documentation requirements4.2.4 Control of records 3.2 Documentation requirements5.1 Management commitment 3.1 Management responsibility5. ManagementResponsibility5.2 Customer focus 3.1 Management responsibility5.3 Quality policy5.4 Planning 4.1 Plan service management

5.5 "Responsibility, authority and "communication5.6 Management review 3.1 Management responsibility6.1 Provision of resources 4.2 Implementation of service management /6. Resource6.5 Capacity managementManagement6.2 Human resources 4.2 Implementation of service management /6.5 Capacity management"6.2.2 Competence, awareness & training" 3.3 "Competence, awareness and training"6.3 Infrastructure 4.2 Implementation of service management6.4 Work environment 4.2 Implementation of service management

Note: This document is a general interpretation of the comparisons between ISO 9001:2000 andISO/IEC 20000:2005 and does not replace information found within these published


2/3

standards.raising standards worldwide

/E7

ISO/IEC 20000:2005ISO 9001:200001/1S7.1 Planning of product realization 6.1 Service level management (service rather than product)7. Product /M301

Realization7.2 Customer-related processes 7 Relationship processASUI/7.3 Design and development 5 Planning and implementing new or changedservices SB7.4 Purchasing 7.3 Supplier management7.5 Production and service provision 4.2 Implement service managementand provide the services7.5.1 Control of production and service provisionISO 20000 all requirements and

processes7.5.2 Validation of processes for production "4.3 Monitoring, measuring and reviewing"and service provision7.5.3 Identification and traceability 9.1 Configuration management(Note: Configuration management in some9.2 Change managementindustry sectors)10.1 Release management7.5.4 Customer property7.5.5 Preservation of product (includes 9.1 Configuration management"identification, handling, packaging, storage "9.2 Change management& protection - includes constituent parts)10.1 Release management7.6 Control of monitoring & measuring devices"8. Measurement, " 8.1 General "4.3 Monitoring, measuring and reviewing"Analysis &6.1 Service level managementImprovement8.2 Monitoring & measurement "4.3 Monitoring, measuring and reviewing"8.2.1 Customer satisfaction 7.1 Business relationship processes8.2.2 Internal audit "4.3 Monitoring, measuring and reviewing"

8.2.3 Monitoring & measurement of processes 6.2 Service reporting and all process sections8.2.4 Monitoring & measurement of product 6.1 Service level management (fo


3/3

r service)8.3 Control of non-conforming product 8.2 Incident management8.3 Problem management8.4 Analysis of data "4.3 Monitoring, measuring and reviewing"8.5 Improvement 6.2 Service reporting4.4 Continual improvement8.5.1 Continual improvement 4.4 Continual improvement

8.5.2 Corrective action 8 Resolution Process8.5 3 Preventative action 8.3 Problem ManagementBSI Management Systems BSI Management Systems Canada"12110 Sunset Hills Road, Suite 200" "6205 Airport Road, Suite 102""Reston, VA 20190-5902" "Mississauga, ON"USA L4V 1E1Tel: 1 800 862 4977 CanadaFax: 1 703 437 9001 Tel: 1 800 862 6752Email: [email protected] Fax: 416 620 9911www.bsiamericas.com Email: [email protected]"The BSI certifcation mark can be used on your stationery, literature "and vehicles when you have successfully achieved certifcation.

BSI Group: Standards

Information

Training

InspectionTesting Assessment Certification

iso9001_20000_cross-reference

Documents