iso 9000 presentation

The Benefits of anThe Benefits of anISO 9001:2008 ISO 9001:2008

Quality Management Quality Management SystemSystem

Prepared by J.P. Tuthill, Sr.Prepared by J.P. Tuthill, Sr.

Over 350,000 companies worldwide are registered to ISO 9000. Benefits they find include:

Improved consistency of service and product Improved consistency of service and product performanceperformanceHigher customer satisfaction levelsHigher customer satisfaction levelsImproved customer perception Improved customer perception Improved productivity and efficiencyImproved productivity and efficiencyCost reductionsCost reductionsImproved communications, morale and job satisfaction Improved communications, morale and job satisfaction Competitive advantage and increased marketing and Competitive advantage and increased marketing and sales opportunitiessales opportunities


Findings of Corporations per Dun Findings of Corporations per Dun and Bradstreet and Bradstreet

85% of registered firms report external 85% of registered firms report external benefitsbenefits– Higher perceived qualityHigher perceived quality– Greater customer demandGreater customer demand


Findings of Corporations per Dun Findings of Corporations per Dun and Bradstreetand Bradstreet

95% report internal benefits95% report internal benefits– Greater employee awarenessGreater employee awareness– Increased operational efficiencyIncreased operational efficiency– Reduced scrap expenseReduced scrap expense


General Benefits of Registration to General Benefits of Registration to ISO 9001:2000ISO 9001:2000

Enables your organization to become more cost-Enables your organization to become more cost-effective, efficient and resilient to change.effective, efficient and resilient to change.

Requires your organization to monitor and Requires your organization to monitor and improve key business and customer satisfaction improve key business and customer satisfaction measures.measures.

Improve internal communications.Improve internal communications.

Improves product and process quality.Improves product and process quality.

Provides a passport to the global market.Provides a passport to the global market.


Typical Business Conditions Typical Business Conditions resulting from incorporation of a resulting from incorporation of a

Quality Management SystemQuality Management System

Increased ProductivityIncreased Productivity

Reduced scrap and wasteReduced scrap and waste

Record sales levelRecord sales level

Catching Catching inferior raw materials before they inferior raw materials before they were usedwere used


CIRAS (Center for Industrial CIRAS (Center for Industrial Research and Service) News Research and Service) News

ReportsReports

Cutting quality cost in half can increase Cutting quality cost in half can increase profit more than a 10 percent increase in profit more than a 10 percent increase in sales.sales.

ISO 9000 is the most promising method ISO 9000 is the most promising method for cutting the cost of quality.for cutting the cost of quality.


ISO Quality Standard Provides ISO Quality Standard Provides Corporations With Substantial Corporations With Substantial

Financial Rewards Financial Rewards

US publicly held companies traded on the NYSE that received US publicly held companies traded on the NYSE that received registration under the ISO 9000 quality standard show registration under the ISO 9000 quality standard show significant improvement in financial performance compared to significant improvement in financial performance compared to those companies that have not pursued the standard.those companies that have not pursued the standard.

The firms that failed to seek registration experienced The firms that failed to seek registration experienced substantial deterioration in return on assets, productivity and substantial deterioration in return on assets, productivity and sales. Registered companies avoided such declines.sales. Registered companies avoided such declines.

Source:Source:http://www.manufacturingnews.com/news/02/0830/art1.htmlhttp://www.manufacturingnews.com/news/02/0830/art1.html


Phases in Achieving ISO 9000 Phases in Achieving ISO 9000 RegistrationRegistration

Phase I: Awareness Development – Company wide training in ISO Phase I: Awareness Development – Company wide training in ISO 9000 requirements9000 requirementsPhase II: Documentation Phase – Document what you do and do Phase II: Documentation Phase – Document what you do and do what you document.what you document.Phase III: Gap Analysis – Audit the company operations, establish a Phase III: Gap Analysis – Audit the company operations, establish a Corrective/Preventive Action (CAPA) Plan, and train Internal Corrective/Preventive Action (CAPA) Plan, and train Internal Auditors. Auditors. Phase IV: Internal Audit Report and Scheduling – Internal Auditor Phase IV: Internal Audit Report and Scheduling – Internal Auditor Training from Phase III will serve as 1Training from Phase III will serve as 1stst Internal Audit. Audit Internal Audit. Audit schedules and Audit Reports will be documented as Quality schedules and Audit Reports will be documented as Quality Records.Records.Phase V: Management Review & Quality Registrar Selection – Phase V: Management Review & Quality Registrar Selection – Conduct a Management Review of the 1Conduct a Management Review of the 1stst Internal Audit and Internal Audit and subsequent CAPA Plan. Pick a Quality Registrar to assess your subsequent CAPA Plan. Pick a Quality Registrar to assess your company for Quality System approval.company for Quality System approval.

iso 9000 presentation

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