ism - institute for supply management · high-quality warning & alerts content –reason to use...

ISM Travel & Events 2017June 12-14, 2017

Miami, FL

Keep Your People Informed by

Providing Duty of Care to All

EmployeesBruce McIndoe, CEO, iJET International

Learning Objectives

Agenda

• Global Perspective - “Beyond Travelers”

• People Risk Management (PRM) Maturity Model

• Risk Management Approach

Prepare

Monitor

Respond

• Personnel Security

• People Risk Management (PRM) Toolkit

• Q&A

(C) iJET International, Inc. All rights reserved. iJET

Trends in Global Events

Increased Focus on Travel Risk Management

5598

71077794 8017

9756

0

2000

4000

6000

8000

10000

12000

Year 1 Year 2 Year 3 Year 4 Year 5

# of Alerts Published - 8/1/2011 - 7/31/2016

78%of travel managers plan on making traveler safety and security a higher priority

36%of business travelers agree that travel security officials do an excellent job of ensuring safety

Sources:

•The Digital Business Traveler, Sabre & GBTA Foundation Report, June 2016

•GBTA Business Traveler Sentiment Index, GBTA & AMEX, October 2015

• iJET Risk Intelligence Alert Data

Managers:

Need to

Do More

Travelers:

Not Doing

Enough


Types of Threats Impacting Operations Globally


Threats can impact

all types of assets –

People, Locations,

Supply and

Information!

Sources

• iJET Risk Intelligence Alert Data

No Longer Just “Over There”… Closer to Home


Continued Global Threats… Closer to “Home”

Sources

• iJET Risk Intelligence Alert Data More likely to impact all personnel, not just travelers. (C) iJET International, Inc. All rights reserved. iJET

How Do We Manage RISK?

For Everyone!

People Risk Management (PRM)

… is a well defined process to identify risks, prepare

personnel, monitor & communicate threats, and

respond to incidents as they arise

Proactive

Planning

Reactive

TrainingIncident

Response24x7

Monitoring

Feedback


People Risk Management Key Process Areas

Overarching KPAs

Management KPAs

Infrastructure KPAs

Same model as TRM3 focusing on all personnel, not just travelers.(C) iJET International, Inc. All rights reserved. iJET

Risk Management Approach


Risk Management Approach

P R E PA R E R E S P O N DM O N I TO R

Pushed Real-time Alerts

Location Awareness

Safety check-ins

Two-Way Communications

24x7 Ops Center

Medical Assistance

Security Assistance

Incident Management

Crisis Management

Location Intelligence

Risk Assessment

Training

Drills & Exercises

Emergency Preparedness

Business Continuity

(C) IJET International, Inc. All rights reserved. iJET

How Do We KeepAll Our PeopleSAFE?

Personnel Security

1) Plan Ahead

2) Educate

3) Practice

4) Revisit Plan

Document a planEducate your people

on that plan

Practice emergency,

medical & cyber

protocols

Revisit plan to

incorporate lessons

learned


The Downside Of Being Unprepared

• Financial

• Courtroom Battles

• Insurance

• Adverse Publicity

• Brand Erosion

• Damaged Reputation

• Negative Impact on Staff Retention and Recruitment


People Risk Management

Toolkit

PRM Toolkit – The Basics!

Intel…Intel…Intel (Dynamic, Intrinsic, Bespoke)

Incident & Crisis Communication Plan

PRM3 (People Risk Management Maturity Model Assessment)

PRM Solution

• Personnel “Location Aware” – Office, Trip and Assignment

• Pushed Threat Alerts – Granular and Specific

• Communication (2-way!)

• 24x7 Response (Security, Medical and Cyber)


Procurement Considerations

1. Horizontal versus Vertical Solution – Supports Evolution

2. Ability to create Enterprise Brand – Reduces vendor lock-in

3. “Mobile First” products – Higher adoption and utilization

4. High-quality Warning & Alerts Content – Reason to Use

5. On-line training and 24x7 support – Happier Users

6. Information Security – ISO 270001 and Data Privacy

7. Open Interface for 3rd Party Integration – Data and Tools


Questions?

Bruce McIndoe, CEOiJET International, Inc.

[email protected] ext: 265


ism - institute for supply management · high-quality warning & alerts content –reason to use...

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