Using ISEEK to Support Workforce Center Customers

May 28, 2010, 10-11am

This is the PowerPoint used for the May 28 webinar. There is no audio file accompanying these slides.

Today’s Presenters

Shelia Cunningham McCombTraining Resource Center CoordinatorWebsite: www.iseek.org/trc/E-mail: Shelia.McComb@iseek.orgPhone: 651-201-1422

Denise FelderMnCareers EditorWebsite: www.iseek.org/mncareers/index.htmlE-mail: Denise.Felder@iseek.orgPhone: 651-201-1521

Jane Xiong - HostMN Department of Employment and Economic DevelopmentE-mail: Jane.Xiong@state.mn.us

Today’s Agenda

1. Review of ISEEK Features

2. Counselor Experience Using ISEEK

3. Customer Experience Using ISEEK

4. Questions, Feedback, Best Practices

Case Studies: Using ISEEK to support Workforce Center Customers

  5. CAREER MANAGEMENT  

  4. JOB SEARCH SKILLS & PROCESS  

  3. GAIN EXPERIENCE & CREDENTIALS

 

2. OCCUPATIONAL RESEARCH & DECISION-MAKING

1. SELF-ASSESSMENT

Individual Plan Development:Career Planning Process

ISEEK has content and tools to help customers with each phase of the career planning process. www.iseek.org/iseek/static/Minnesota_matrix_2009.pdf

Individual Service Strategies & Career Planning

ISS Activity Career Planning ModelIndividual Plan Development Career Planning ProcessStaff Assisted Assessment Assess YourselfStaff Assisted Assessment Explore CareersShort-Term Prevocational/ Training Plan

Gain Skills

Staff Assisted Job Search Find a JobIndividual Plan Development Manage Your Career

Individual Service Strategies (ISS) activities are required for many employment and training programs. The right side of this chart shows how ISEEK content matches ISS activities and the career planning process.

ISEEK created a handout with links to ISEEK’s content that helps customers with their Individual Service Strategies activities.

www.iseek.org/info/outreach_handouts.html

My Account

Job Seekers• Create education plans• Discuss skill assessment

results• Focus on content specific

to their needs

Counselors• Save common searches

such as training, employers,or types of occupations

You can save ISEEK search results and favorite web pages using ISEEK’s My Account.

All of ISEEK’s career videos and quizzes can be foundin the Career Counselor section. www.iseek.org/guide/counselors/index.html

Testimonials: How Counselors and Customers use ISEEK

www.iseek.org/guide/counselors/videos.html

• This presentation quotes video testimonials from Minnesota counselors and customers.

• Find other videos on careers, education and jobs.

Today’s Agenda

1. Review of ISEEK Features:

2. Counselor Experience Using ISEEK

3. Customer Experience Using ISEEK

4. Case Study

Case Studies: Using ISEEK to support Workforce Center Customers

Counselor: Help Explore Careers

• He is a career counselor who serves a diverse population of low-income Minnesotans.

• He likes that ISEEK connects people with their own career – it helps them to see something tangible and real that they can explore and do.

He uses ISEEK’s Career Search tool to help customers explore careers: www.iseek.org/careers/careersSearch

Counselor: Use AssessmentsHe uses ISEEK’s Career Interest Assessment It is easy to use; customers can do it on their own.

He uses the results with individuals to identify what career clusters of jobs are a good fit with their interests.

ISEEK helps customers to expand thinking about career opportunities.

ISEEK makes people more open minded, to move beyond the same things they’ve been doing all their lives.

ISEEK’s Career Interest Assessment: • Paper form: www.iseek.org/careers/interestassessment.html• Online: www.getreadyforcollege.org/sPagesGR/interestAssessment.cfm

Counselor: Gives Feedback

He likes that ISEEK constantly asks for feedback to make sure the website is working and that ISEEK finds ways to improve.

Give ISEEK Feedback: http://iseek.custhelp.com

Counselor: Help Explore Careers

• He is a career counselor who serves a diverse population of low-income people.

• He walks customers through ISEEK’s Explore Careers to investigate:

potential jobs

a typical day on the job

transferrable skills

what jobs pays

and who is hiring for that position. He uses ISEEK’s Career Exploration to help customers explore careers: www.iseek.org/careers/

Counselor: Help Explore Careers

• These “Explore Careers” Resources provide information about jobs:

• Career Search Tool: find jobs by career cluster, keyword, industrywww.iseek.org/careers/careersSearch• Career Profiles: find detail of job options and “find jobs” by zip code

www.iseek.org/careers/viewCareers?id=00

Counselor: Help Find Jobs in MN Some his participants have a sense of

urgency to find jobs.

ISEEK links the career information to jobs. This is helpful for people who are stuck, aren’t sure about what they want to do.

Participants can find the job and then apply online all at once.

It’s a seamless process.

ISEEK’s Career Profile is an important tool for counselors to help participants to secure jobs in MN.

Counselor: Help Find Jobs in MN

Career Profiles: find detail of job optionsfind jobs by ZIP code

Seamless Process: ISEEK’s Career Profile allows participants to find actual jobs from MinnesotaWorks. www.iseek.org/careers/careersSearch

Counselor: Help Translate Credit

He helps “foreign nationals” who need to determine U.S. credit for foreign degrees.

He uses the link from ISEEK to help them translate their foreign credentials with U.S. equivalents.

He uses ISEEK’s Education Resources for Immigrants and Refugees www.iseek.org/guide/immigrants/immigranteducation.html

Workforce Center Counselor: Access WIA Training and LMI

She uses ISEEK to make sure that when she sends a customer to training, the training is WIA approved.

The place to find WIA approved programs in Minnesota is on ISEEK’s Education Search: www.iseek.org/education/educationSearch#tab-search-programs

Workforce Center Counselor: Access WIA Training and LMI

Before authorizing training, she refers her customers to ISEEK to learn about what a career entails (e.g., what are your daily activities at work – standing, sitting, outside, inside).

She uses the labor market information to see how much an occupation pays.

She uses ISEEK’s Career Profiles to help customers make good training decisions: www.iseek.org/careers/careersSearch

Workforce Center Counselor

She uses ISEEK to help people

explore careers including:

type of work done

classes needed

job outlook

link right to the jobs available

find job leads

ISEEK’s Career Search tool: www.iseek.org/careers/careersSearch

Rehabilitation Specialist

She uses ISEEK’s Plan your Education as a starting tool to look at:financial aidwhat schools offer specific programs (e.g.,

A+ certification). This education search is unique to ISEEK.

She helps people with disabilities to explore educational options and job opportunities.

ISEEK’s Financial Aid Resources: www.iseek.org/education/aid101.htmlISEEK’s Education Search Tool: www.iseek.org/education/index.html

Rehabilitation Specialist

She likes the categories on the Career Clusters because it is easy to find what she needs and she can look at different job options.

She helps people with disabilities to explore educational options and job opportunities.

ISEEK’s Career Clusters: www.iseek.org/careers/clusters.html

High School Teacher

Her students need to know what is a real job: hours, benefits, pay. ISEEK gives students a tool to use

outside the classroom.

Students learn how to use ISEEK in her classroom and continue to use it after they leave school.

Tools to help students know about jobs include: • Career Search Tool: www.iseek.org/careers/careersSearch• Reality Check Tool: www.iseek.org/careers/realitytool.html

Health Care Career Counselor: likes MN Focus

They want to know about job outlook in their community.

They want salary ranges using local data.

They are looking for schools in MN.

She helps people already employed who have roots in the community who want to change careers.

ISEEK’s Healthcare Industry Careers:www.iseek.org/industry/healthcare/index.htmlISEEK’s Energy Industry Careers: www.iseek.org/industry/energy/index.html

ISEEK helps a broad range of Minnesotans:high school studentscollege studentsworking adultsand others

ISEEK helps the entire workforce be more prepared to support the work of the state.

Health Care Career Counselor: likes MN Focus

Today’s Agenda

1. Review of ISEEK Features:

2. Counselor Experience Using ISEEK

3. Customer Experience Using ISEEK

4. Case Study

Case Studies: Using ISEEK to support Workforce Center Customers

Student: Explore Careers and Options

He is exploring careers and jobs after high school. • He likes the variety of careers and job options (e.g., no limitations). • He uses ISEEK for school projects

and assignments.

Tools to help students know about jobs include: • Career Search Tool: www.iseek.org/careers/careersSearch• Reality Check Tool: www.iseek.org/careers/realitytool.html

Student: Explore Majors & Schools

He is a high school student who finds ISEEK easy to use to: Research majorsSee what schools have to

offer

Education Search Tool: Programs of Study and Schools www.iseek.org/education/educationSearchWhat can I do with a Liberal Arts degree? www.iseek.org/education/liberalarts.html

Student: Use ISEEK for Job Search

In preparing for graduation, she uses ISEEK for job search and looking for job opportunities.

Find a Job: www.iseek.org/jobs/index.htmlSearch Jobs: www.iseek.org/jobs/jobSearchCollege Planning for College Students: http://www.iseek.org/careers/studentcareers.html

Career Changer: Learn about Jobs and Short-Term Training

She used ISEEK to look for a different job that “she would like to do. “

She learned about different kinds of jobs (e.g., what you do, how much you can earn).

She looked on ISEEK to find short-term training.

ISEEK opened doors for her (e.g., schools and careers that interest her).

Education Search Tool: Short-term trainingwww.iseek.org/education/educationSearch#tab-search-stt

Career Changer: from Workforce Center

She used ISEEK when she was looking for information about career paths to decide upon where to go next.

She also used ISEEK for going back to school and which careers match with school. She’s looking into courses and requirements.

Career Profiles: Similar Careers and Related Industrieswww.iseek.org/careers/careersSearchSearch Education: Courses www.iseek.org/education/educationSearch#tab-search-courses

Career Changer: Grow Your Home Business

She was looking at ways to grow her own business.

ISEEK was very easy to follow. Likes the click tabs and ways to find helpful links (e.g., how to find a WorkForce Center).

ISEEK’s Training Resource Center for Small Businesseswww.iseek.org/trc/businesses.html ISEEK’s Find a Job to link to MN WorkForce Centerswww.iseek.org/careers/mnworks.html

Adult Student: In-Demand Jobs for DegreeShe wanted to determine how to plan

her degree to match to in-demand jobs.

She used ISEEK to find out about skills needed in these “hot” jobs to plan her training.

ISEEK’s Career Profile to Explore Skills & Education and Training www.iseek.org/careers/careersSearch

Research Careers in MN:Growing CareersEmerging CareersGreen Careers

www.iseek.org/careers/research.html

Today’s Agenda

1. Review of ISEEK Features

2. Counselor Experience Using ISEEK

3. Customer Experience Using ISEEK

4. Case Study:

The following scenario show how one

customer might use ISEEK to meet their

career goals.

Case Studies: Using ISEEK to support Workforce Center Customers

Case Study: Older Worker, Veteran

Case Study:Veteran, 55 years old. Working at United Parcel Service as a warehouse worker. He injured his back so he is quitting soon. He doesn’t have much of a pension but he doesn’t want to go back to school. Doesn’t have a computer at home.

Question: What else can he do before he leaves his job?

Case Study: Older Worker, VeteranPossible Resources and Strategies:

1) Career Planning Pyramid as Needs Assessment:Where is he in the planning process?www.iseek.org/iseek/static/Minnesota_matrix_2009.pdf2) ISEEK’s Immediate Help after a Job Loss: Find health care, housing, etc. ww.iseek.org/jobs/joblosshelp.html3) Assessments that map to Careers:ISEEK Skill Profiler: What are his transferrable skills?www.iseek.org/careers/skillsAssessmentISEEK Interest Inventory (Holland’s Codes – RIASEC)www.getreadyforcollege.org/sPagesGR/interestAssessment.cfm

Case Study: Older Worker, Veteran

Possible Resources and Strategies:

4) Referrals to other services (ISEEK Partnerships)?: • Veterans Employment Programs? www.iseek.org/guide/veterans/index.html• Vocational Rehabilitation? www.iseek.org/guide/disabilities/index.html• Adult Basic Education for Reading/Math Levels?www.iseek.org/education/abe.html

Case Study: Older Worker, Veteran

Possible resources and Strategies:5) Career Profile and Career Videos for “Related Industries and Occupations”. His background is “freight handler”. Possible related occupations include supervisor, foreman (union), office support in same or related industry, forklift driver or equipment operator, truck driver, mechanic. • Career Profile: www.iseek.org/careers/careersSearch• Career Videos: www.iseek.org/guide/counselors/videos.html

Case Study: Older Worker, Veteran

Possible resources and Strategies:6) Goal Setting: What’s his Career Plan? What’s his motivation?www.iseek.org/careers/setgoals.html

7) Research Employers Needs: • Learn about green careers, growing careers and industries.www.iseek.org/careers/research.html• Informational Interviews:www.iseek.org/jobs/infointerviews.html

Case Study: Older Worker, VeteranPossible resources and Strategies:

8) How to fill his skill gaps? Depending upon his goals: • Short-Term Training:

www.iseek.org/education/educationSearch#tab-search-stt• Licenses and Certifications:

www.iseek.org/careers/careersSearch• Apprenticeships and Work-based Learning :

www.iseek.org/education/training.html• ABE for Workforce Education:

www.iseek.org/education/abe.html• Basic computer training (free, online options):

www.iseek.org/iseek/static/Free%20Online%20Training.pdf

Case Study: Older Worker, Veteran

Possible resources and Strategies:

9) Job Search Assistance? • Help with Resumes and Cover Letters (e.g., combination for changing occupations). www.iseek.org/jobs/developresume.html• Practice Interviewing? Legal questions? Negotiating Offers?www.iseek.org/jobs/interviews.html

What else would you do to help this older worker?

Case Study: Older Worker’s Assessment Results

• His interest assessment resulted in Realistic & Conventional careers.

• Here are related career clusters for Realistic People.

• These results are from the MnCareers Interest Assessment.

Case Study: Older Worker’s Skills

ISEEK’s Skills Assessment shows this older worker’s skills match to specific occupations.

Case Study: Older Worker’s Goal Setting

This older worker can use ISEEK to help set short- and long-term training and career goals.

Case Study: Older Worker Employer Demand

This job seeker and all job seekers can benefit from learning about high-demand occupations, including green careers. www.iseek.org/industry/energy/index.html

Case Study: Dislocated Worker

50 year old high school teacher in St. Cloud who lost jobs due to district cut backs. She has a masters degree in teaching and has only had one career path. She was getting tired of teaching so she welcomes a career change. She doesn’t know what to do next.

She’s pretty computer savvy because of her students. She wants to learn more about social networking for career change (e.g., how to use her LinkedIn account and her Facebook page.

Which online and other tools would you use to help this older worker?

For More Information

Shelia Cunningham McCombTraining Resource Center CoordinatorWebsite: www.iseek.org/trc/E-mail: Shelia.McComb@iseek.orgPhone: 651-201-1422

Denise FelderMnCareers EditorWebsite: www.iseek.org/mncareers/index.htmlE-mail: Denise.Felder@iseek.orgPhone: 651-201-1521

Jane Xiong - HostMN Department of Employment and Economic DevelopmentE-mail: Jane.Xiong@state.mn.us