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ISABELA FILIP CELL-(917) 459 8303

41 BROOKSIDE CT.

HORSHAM, PA 19044

MI12242002@YAHOO.COMSUMMARYOF QUALIFICATIONS

Extremely dedicated and detail-oriented management professional with extensive supervisory experience in variouspositions. Proven track record in analyzing business activities and developing solutions to reduce company costs andimprove employee morale. Excellent analytical, problem solving and written and verbal communication skills. Proficientin Windows 2000 and OS/2 Operating systems and the Microsoft Office suite of programs.

PROFESSIONAL EXPERIENCEDHL EXPRESS

CARTAGE MANAGER-PHILADELPHIA, PA MAR.2005-PRESENT

PROMOTION

FIELD SERVICE SUPERVISORELIZABETH, NJ OCT..2004-

FEB.2005

ESSENTIAL FUNCTIONSEnsure the development and retention of assigned employees through motivational leadership,coaching, performance evaluation and counseling activities (both on-road and in the Service Center).Facilitate the proper pickup and delivery of customer material in accordance with DHL guidelines andcustomer expectations up to and including delivery and recovery from DHL and commercial aircraft.Attending to detail and maintaining focus on customer satisfaction and retention. Plan for both shortterm and long term operational and organizational change, making appropriate recommendations forimprovements. Participate in the establishment of individual and department goals and theimplementation of procedures and performance standards necessary to achieve those goals. Participatein the facility's employment practices including but not limited to recruiting, interviewing, applicant

tracking, background and new hire paperwork, New Employee Orientation and introductoryevaluations. Provide timely technical knowledge and cooperative assistance to others (customers,support staff and associated departments) in escalated problem solving, decision making and servicerelated issues. Establish and maintain excellent communication and cooperation with all DHL ServiceCenters, departments, customers, customs officials and vendors. Analyze, interpret and present tomanagement both written and oral reports inclusive of appropriate recommendations on issues rangingfrom Service Center activities to personnel. Ensure proper service center, employee and shipmentmovement record keeping, in accordance with DHL policies and procedures.

ARAMARK - UNIFORM SERVICESDistrict Manager - Marketing and Operations Jan, 2004-Oct2004

Responsible for maintaining satisfactory Market Center targets growth, sales, averages, and controllable issues. As aDistrict Manager I am in charge of a group of Route Sales Representatives that serve a specific geographical area.

UNITED PARCEL SERVICE Willow Grove, Pennsylvania

UNITED PARCEL SERVICE Jan.1991-March,2002

Dispatch Manager2000 - 2002Selected to manage dispatching operations for one of the premiere package delivery companies in the world. Dailyactivities include setting delivery schedules and dispatching drivers, relaying schedule changes to drivers, checking qualityof shipments, arranging for distribution of shipments not previously scheduled and ensuring on-time delivery of shipments.Additional responsibilities include checking equipment availability regarding trailers and tractors and establishingcontingencies regarding tractor and trailer breakdowns.

Supervise activities of 159 employees including 150 feeder drivers, two part-time supervisors, three full-timeoperations management specialists and four clerical employees.

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Manage $300 million /year tractor-trailer operation.

Reduced company costs by reducing average payday per driver by enforcing UPS standard procedures, reducedovertime per driver by reducing non-productive time and reduced excess staffing by checking free trailermovement from other buildings in the district.

Prevented customer service failures by auditing the dispatch operations on a daily basis, maintaining service

commitments and continuously cross-training dispatch personnel to ensure proper coverage in all areas.On Road Supervisor 1998 - 2000Earned promotion to supervise UPS driving team. Daily activities included ensuring compliance with UPS safetyregulations by reviewing driver performance from the previous day including the time spent on the road and at otherlocations and end of shift time. Additional responsibilities included monitoring ICC hours to ensure compliance with DOTregulations and training and qualifying employees to meet Commercial Drivers License requirements.

Supervised activities of 150 drivers.

Obtained Commercial Drivers License class A.

Maintained good employee relations by improving payday for drivers, reinforcing safety standards and improvingdriver performance.

Operation Management Specialist 1996 1998Controlled district payroll consisting of 500 hourly employees and 50 clerical employees. Responsibilities included keyingtimecards, running payroll reports, cross-training employees in various payroll and dispatch systems and creating a manual

outlining payroll procedures. Managed 22 employees including 16 car washers and six clerks.

Established strategic relationships with key people in remote locations to ensure proper payroll processing.

Improved employee morale and reduced company costs by providing timely and accurate payroll.Administrative Assistant 1991 1996Performed clerical payroll and dispatch duties including keying and correcting timecards and running payroll reports.

Developed proficiency executing various United Parcel Service payroll and dispatch systems.

EDUCATION

CABRINI COLLEGE Radnor, Pennsylvania May 2002Bachelor of Science in Organizational Business- 3.57 GPA

Fluent in English and Romanian