is your physician ready… conference... · referenced in this program. the program is intended to...
TRANSCRIPT
Coding, Communication, and Documentation
Presented by
Brenda Edwards, CPC, CPB, CPMA, CPMA, CPC-I, CEMC, CRC
AAPC Fellow
Senior Managing Consultant
Is Your Physician Ready…
The speaker has no financial relationship to any products or services referenced in this program. The program is intended to be informational only. The speaker is not an authoritative source by law. Attendees are advised to reference payer specific provider manuals, on-line or otherwise, for verification prior to making changes to their coding, documentation and/or billing practices.
Disclaimer
2
Agenda
Physician Documentation
Complete Compliance in EHR
Effective Physician Communication and Education
(BULLET PROOF) PHYSICIAN DOCUMENTATION
Questions to Ponder
How do we achieve “bulletproof E/M documentation?
Would another provider be able to
step in?
Would documentation be
specific and legible?
Would another provider understand
the rationale for treatment?
In the worst case scenario, if a
provider is in a court of law, would
they be able to defend their
documentation?
E/M Code Selection & Medical Necessity
History
Exam
Is equal to the sum of:
Medical Decision Making (MDM)
equal E/M Code Selection
History Problem
Focused
Expanded Detailed Comprehensive
Exam Problem
Focused
Expanded Detailed Comprehensive
MDM Straight
Forward
Low
99213
Moderate
99214
High
99215
History Problem
Focused
Expanded Detailed Comprehensive
Exam Problem
Focused
Expanded Detailed Comprehensive
MDM Straight
Forward
Low
99221
Moderate
99222
High
99223
E/M Code Selection
http://www.cms.gov/manuals/downloads/clm104c12.pdf
Medical necessity
• “Medical necessity of a service is the overarching criterion for payment in addition to the individual requirements of a CPT® code”
Volume
• Should not be the primary factor to select the level of service billed
Documentation
• Accurately support the level of service reported
• Make the chief complaint a real complaint
• In the patient’s own words
• Chief complaint is not• 3 month follow up
• Here for check up
• Doing well
• Ankle
Bulletproofing E/M Documentation
A Few Simple Details Can Make it Relevant!
HPI-Answer the Questions
Who is the patient?
What is the problem?
When did it begin-set date or chronic?
Where is the location of the problem?
Why is the patient here?
How are you going to treat them?
Don’t Ignore the Review of Systems (ROS)
Avoid pitfalls
Providers should identify each system reviewed
Avoid vague language
ROS as above
ROS within normal limits
ROS negative
All others negative
Which Exam Guidelines?
Use either 95 or 97 guidelines
• Cannot combine on one visit
Know your payers
• What are the guidelines for your MAC?
• Body area and/or organ systems?
• 4 X 4?
• 2-4, 5-7?
• Limited or extended exam?
• 2-5, 6-7 NGS 3/1/2017
Physician’s are not limited by specialty
on 97 exam templates
Use Exam Guidelines That Work Best For Your Provider
Incorporate Language of MDM into Documentation
• Use language that paints the picture, give RICH details of the encounter
Details, Details, Details!
Bulletproofing
Legible signature on every entry or a signature log
No signature stamps
Have an electronic signature policy for EMR
Send all related documentation
Define unusual abbreviations
Use a cover letter, if necessary, to explain the content and layout of the documentation
Golden Rule of Coding
• If it is not documented, it is not done and therefore not billable!
Golden Rule of EMR
• If it’s documented, was it really done or simply carried forward?
EMR
Reduced staff/paper
Template driven
Minimal free text
”Note bloat”
Buried detailsInadequate training
Immediate access to records
Drop down list errors
Time & date stamps
SignaturesLack of
standardization
Scanned chartsAudit trail –
meta data
ProductivityCloned notes
Authentication
SecureSharedScribeAudit trailBilling rulesPrint metadata
Cloning
“It would not be expected that every patient had the same exact problem, symptoms, and required the exact same treatment. Cloned documentation
does not meet medical necessity requirements…”
Palmetto GBA Medicare
CloningTwo consecutive visits
Chief complaint on both visits is “follow-up for osteoporosis.”
Year 1 Year 2
Next visit
Templates
Customization
Limitations
Modifications
Or This?Is This Better?
Template Summary
Inconsistencies
Family history notes on initial visit…
...when patient is seen one year later, the date of parents’ deaths have changed by one year
Electronic Template Conflicting Information
Physical ExaminationConstitutional
well nourished, seems more confused today, alert, oriented to person, place and time, no acute distressEyes
conjunctiva normal, sclerae nonictericNeck
no masses or tendernessRespiratory
breathing unlabored, clear to auscultationCardiovascular
regular rate and rhythm, no murmurs presentSkin and subcutaneous tissue
no rashes or lesions presentNeurologic
cranial nerves II-XII grossly intactPsychiatric
judgement and insight intact, normal mood and appropriate affect
Review of Systems
Constitutional
Denies: fatigue, malaise, excessive weight change
Eyes
Denies: double vision, blurred vision, vision loss, floaters
Cardiovascular
Denies: chest pain, palpitations, irregular heart beats, syncope, dyspnea on exertion
Respiratory
Denies: shortness of breath, wheezing, cough
Neurologic
Denies: tingling, memory difficulties, seizures, tremors, loss of balance
Endocrine
Denies: polyuria, polydipsia, significant hypoglycemia, significant hyperglycemia
Mapping/Behind the Scenes
Thoughts on EMR
Irrelevant information makes you search for pertinent findings
• Does this save time over dictating?
Providers will think in categories instead of personal opinion
• Clicking boxes instead of writing what they think and feel based on observations
What does this do to providers from a medical-legal standpoint?
• Nearly identical documentation on large numbers of patient records
✓
Passwords, authentication & electronic signature • Who has vs. who needs access?• Provider authentication• Patient encounters locked immediately after visit?• May find signature in electronic audit trail, is it apparent in note?
✓
Use • Is the entire note being dictated in the impression?• Is information being carried forward from previous visit?• Is the EMR being used correctly?
✓
Code selection • Is the E/M code recommended based on 1995/1997 guidelines?• Does the provider have the ability to override the recommended code?• How is MDM calculated?
✓
Amended records • Clearly identified with current date• Reference date being amended• Reason for late entry• Electronic signature
✓
Free text narrative • Tells the story (great detail)• No data elements captured• Visit may be “under coded” by computer
✓ Review orders prior to electronic signature • Avoid “auto-authentication” (click without reading)
✓
Tracking mechanism • Appointments• Receipt of report• Prompt call to lab, x-ray, consultant• Review of report• Communicate results to patient• Arrange follow up services
✓ Scanned documents stored in correct files • Patient identifiers on each page scanned (both sides)
✓ Prescription medications
✓Does note stand alone?
EFFECTIVE PHYSICIAN EDUCATION AND COMMUNICATION
Top Coding and Documentation Errors
• Documentation does not support level of service billed
• Chief complaint missing
• Assessment not clearly documented
• Documentation not signed
• No record of tests ordered in documentation but were billed
• Medications not clearly documented or missing
• Diagnosis not correctly referenced
• Missing documentation
• Lost dictation
• Incomplete documentation
• Legibility
Areas of Risk
Understanding Your Provider
• Providers maintain a busy and stressful schedule• Be respectful of his or her time
• Providers want to care for patients• Explain that you are looking at from an objective point of view to help reduce
risk and protect the provider
Understanding the Provider
• Unclear Documentation
• Example: Physician documents an excisional biopsy of forearm• Physician was trained to refer to “excisional biopsy” or “shave excision”
CPT has a code for:• Excision
• Biopsy
• Shave
• BUT NOT ONE FOR ALL OF IT!
Common Fears
What if I mispronounce a medical term?
What if he/she erupts and I sit there speechless?
What if he/she doesn’t find me credible?
What if I am asked a question and don’t know the answer?
What if I am unable to get my point across?
The answer is COMMUNICATION!
Don’t Panic! It’s OK!
Talk to your provider
• Look at CPT®, CDR and other resources together
• Explain
• “CPT®
descriptions are not the same as what you are telling me”
• “Help me to understand what you did or what you meant”
Use medical dictionaries and references
Use internet search for unfamiliar terms
• Credible sources
Communication
55% Body Language
38%Voice Tone
7% Spoken Word
SMILE! Look in mirror and smile when answering phone
Can hear “happy” in your voice and see in stature
Open space Avoid folded arms
Deemed defensive/closed off
Eye contact Establishes connection
Stay away from aggressive!
Be comfortable in your space
Avoid fidgeting
Could appear impatient or nervous
Minimize distractions Avoid drumming fingers, biting nails, etc.
Perceived as nervous
Slower pace Speak slower
Move slowly if adjusting position
Use inclusive actions Occasional gestures
Reduce physical distance, smile, maintain eye contact
Show open emotions Show happy, sad, surprise on you face
Pace yourself Assess each person individually and adapt body language to connect
Body Language
• Always use facts
• Show source documents on rules
• Use rationales
• Remain organized, detached and calm
• Professionally impersonal
• State facts concisely
• Be genuine
• Be personable
• Be pleasant
• Create calm environment
• Listen with care/concern
Communication Tips
Initiating a Difficult Conversation
Ask
• Is this a good time to talk?
Be Direct
• Short statement that gets to the point
Be quiet and listen
• Allow physician to respond completely, even if defensive
Sympathize
• Understand their perspective and make the effort to show it
Empathize
• Express you realize the difficulty
Assess
• Tell me more
Are you ready to expand on this?
Detailed conversation
• Explain rationale, reward, and risk
✓ ✓
✓ ✓ ✓
✓ ✓
✓
Remember…
You don’t need to know the answer to every question…
BUT, you do need to know where to find the information!
The end goal is documentation that promotes proper payment for all services rendered!
In Parting
“The promise of EMR is a more accurate, legible and comprehensive medical record, available to physicians at the
touch of a button”
The problem is finding a way to get there!
Findlay D. Authenticating the electronic medical record. Healthcare Risk Manager. Volume 12. Number 30. 2006. Available at www.magmutual.com/risk/newsletters.html
Brenda Edwards, CPC, CDEO, CPB, CPMA, CPC-I, CEMC, CRC
AAPC Fellow
Be Empowered!
Thank You!