is the grass greener for wiki users? (javazone 2010 / xp2010)
DESCRIPTION
This talk on structured wiki use was held at the XP2010 conference in Trondheim, Norway on June 3rd, 2010, and again at JavaZone in Oslo, Norway on September 9th, 2010. A video of the talk at Javazone is available here (2nd talk, beginning at 11:20 minutes): https://vimeo.com/album/1685213/video/28614891 This was the abstract for the talks: "The city administration of Oslo, Norway, has recently introduced the Atlassian Confluence enterprise wiki to be a collaborative multi-tool for addressing several of their challenges with internal project management and organizing information. In light of this effort this talk will consider some of the benefits of taking a structured approach when adopting such grass-roots knowledge management tools, and how Confluence in particular is well suited to this type of tasks due to its powerful plugin-framework."TRANSCRIPT
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Is the grass greener for wiki users?On using wiki technology as a collaborative multi-tool in project management
Is the grass greener for wiki users?
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XP2010 conference, June 3rd 2010
Svein-Magnus SørensenBusiness Analyst
Twitter: @SveinMagnushttp://slideshare.net/sveinmagnus
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Wiki use: A difficult balancing act
Regulatedknowledge-
management
Grass roots knowledge-
management
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1. Flexibility• Plugins can support many different activities
• Change is easily implementable, by anyone
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3 advantages of wiki usage
http://www.flickr.com/photos/nephiel/2089874718/
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2. Wide participation
• Everyone can contribute their own way
• Contributing foster a feeling of ownership
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http://www.flickr.com/photos/mrtopf/1541527579/
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3. Collective quality control
• Fewer bottlenecks for corrections
• Ownership causes responsibility for quality
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http://www.flickr.com/photos/woodsm/3144023101/
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Is the grass greener for wiki users?
Case study: The City of Oslo implements wiki-technology
for critical project management tasks
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First: Wiki use at the city administration
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Next: Using wiki spaces for projects …
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… but getting negative reactions.
”Når de gjelder prosjektadministrasjon og aktiv dokumenthåndtering, er vi som prosjekt skeptiske til verktøyenes egnethet. Verktøyene ser ikke ut til å være laget for prosjektbasert dokumentadministrasjon, som for eksempel mulighet til å se hvem som jobber med et dokument og mer avansert versjonshåndtering med historikk. Dette oppfatter vi som en risiko i et prosjektet med mange deltaker som til tider vil jobbe i samme dokument, og med et påfølgende stort behov for fleksibilitet i dokumentasjonshåndteringen.”
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Redoing wiki-based project management
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Atlassian Confluence Enterprise wiki
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• Scaffolding
• Reporting
• Page approvals
• Linking / Visibility
• Custom Space User Management
• Gliffy, Wikipower, Metadata
• Checklists, Ad-hoc workflows
• Chart, Copy Space
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With a powerful plugin framework
and an active developer community
• Community Bubbles
• Theme Builder
• Content Formatting
• Label Tools
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Bob Swift
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5 learning outcomes
and considerations
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http://www.flickr.com/photos/tonz/468393416/
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1. Collaboration is not about technology
http://www.flickr.com/photos/saphirai/2999536301/
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2. User ownership and participation is essential
http://www.flickr.com/photos/adactio/1259245482/
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3. Strive for simplicity and modular tasks
http://www.flickr.com/photos/minxlj/2468654950/
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4. Have influential sponsors in management
http://www.flickr.com/photos/proimos/4045973322/
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5. If you fail, dare to try again… and again!
http://www.flickr.com/photos/nickrussill/377531735/
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Now, is the grass really greener for wiki users?
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http://www.flickr.com/photos/maxelman/2246217877/
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http://www.flickr.com/photos/slava/496607907/
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