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BUSINESS PROCESSES ARE:
© 2016 Software AG. All rights reserved
IS THAT YOUR VIEW ON BPM???
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NO BUSINESS PROCESS MANAGEMENT
© 2016 Software AG. All rights reserved
RE-EVOLVES
AS A MANAGEMENT DISCIPLINE TO AN ENABLER
FOR YOUR DIGITAL TRANSFORMATION
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DIGITAL BUSINESS? DIGITAL AGE? WHAT’S ALL ABOUT?
Regulative challenges • New laws & regulations
• Compliance & controls
• Risk management
Customer challenges • Customer satisfaction
• Customer experience mgmt.
• Individualization
• Product & service quality
Technology challenges • Availability & security
• Agility & innovation
• Cloud, mobile & social
• Internet of Things
Market challenges • Competition
• Economic networks
• Speed of innovation
© 2016 Software AG. All rights reserved.
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DIGITALIZATION - THE AGE OF UNICORNS 191 “unicorns”
(startups valued at $1 billion or more)
The Digital Clock is ticking for the „dinosaurs“ in many companies • TELECOMMUNICATIONS • TRANSPORTATION SERVICES • HEALTHCARE • LODGING SERVICES • CONSUMER ELECTRONICS • FOOD DELIVERY • ALTERNATIVE ENERGY • MEDIA & ENTERTAINMENT • EDUCATION
https://techcrunch.com/unicorn-leaderboard/
Digitalization is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving to a digital business.
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NEW BUSINESS MODELS
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CHANGE COMPLETE INDUSTRIES
Customer
• One single contact • Large choice, easy selection • Easy payment • Loyalty program • Proven service quality
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BUSINESS PROCESS MANAGEMENT
© 2015 Software AG. All rights reserved.
A NECESSITY IN THE DIGITAL AGE?
Processes ARE your business
Digital means tremendous &
continuous PROCESS CHANGES
Processes DO make the DIFFERENCE –
FAIL or WIN!
Need to concentrate on your CORE
COMPETENCIES and optimize your CORE
PROCESSES
TO be able to manage your BUSINESS,
first MANAGE YOUR PROCESSES!
You can only MANAGE what you
KNOW
BPM IS KEY TO SURVIVE IN THE DIGITAL AGE
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ARIS IS FIRST AND MARKET-LEADING
© 2015 Software AG. All rights reserved. For internal use only
FOR DIGITAL BPM
FIRST BPA PLATFORM
2M END USERS
WORLD- WIDE 400.000
COMMUNITY MEMBERS
10.000+ CUSTOMERS
>20 YEARS OF SUCCESS
TOP-RANKED BY LEADING ANALYSTS SINCE
1996
9 | © 2015 Software AG. All rights reserved. For internal use only
ARIS is the
for ORGANIZATIONS that want to design the
DIGITAL ENTERPRISE and it takes you ALL THE WAY!
STARTING POINT
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DIGITAL BUSINESS PLATFORM
Digital Transformation Design & planning • Anticipate business needs and translate
them into a digital roadmap. Transform your enterprise into a digital business.
Build an outstanding Customer journey • A customer-centric business looks at what
customers want and how they want to interact. Align your processes and build sustained customer loyalty.
Digital Enterprises set on Enterprise Management System • Digital transformation requires increased
quality, better risk management as well as agile and efficient processes —align your organization with a responsive enterprise management system now!
© 2016 Software AG. All rights reserved.
DIGITAL PRODUCTS AND SERVICES
IT PORTFOLIO
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AROUND DIGITAL TRANSFORMATION
© 2016 Software AG. All rights reserved
TRENDS FOR 2017 AND UPON
Digital business transformation
Business model definition
Agile methodologies
Metrics & analytics
Internet of Things
Mobility is key to empower
Customer experience management
Structured operations come along with unstructured information
GRC is a BPA companion
Balance between governance & collaboration
Enterprise management systems
Business transformation office
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THE CUSTOMER JOURNEY BATTLE
© 2015 Software AG. All rights reserved. For internal use only
© 2015 Software AG. All rights reserved. For internal use only
Customer Experience is the cumulative effect of multiple customer interactions with an organization over time. (Neil Ward Dutton)
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CUSTOMER-CENTRIC MEETS OPERATIONS-CENTRIC
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CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES
Business perspective Customer perspective
2 perspectives, 2 levels • Value added chain diagram +
Customer journey landscape • EPC + Customer journey map
describe the details according their particular point of view
• The customer touchpoint set both perspectives into relation
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ENTERPRISE MANAGEMENT SYSTEM
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A LITTLE BIT OF HISTORY
Enterprise Management
System
Enterprise Management @ the heart of business
Traditional Management
Systems
Integrated Management
Systems
QUALITY MANAGEMENT
SYSTEMS
INTERNAL CONTROL SYSTEMS
CORPORATE & RISK MANAGEMENT
SYSTEM
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CONCRETE TO DO‘S TO SUCCEED WITH YOUR ENTERPRISE MANAGEMENT SYSTEM
#1 THE N:M RULE
#2 GET ANOTHER PAIR OF GLASSES
#3 REDUCE & SECURE
#4 EMBRACE DOCUMENT MANAGEMENT
#5 THE 3 C’s OF EMS
#6 MOVE YOUR PROCESS #7 MANAGE AGILITY
#8 THE PROCESS SUSHI
#9 MOBILE FIRST
© 2016 Software AG. All rights reserved.
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WE KNOW THE PLANS OF THESE GUYS
© 2016 Software AG. All rights reserved.
SO LAY BACK & GET SOME INSPIRATION TODAY
Wouter van Doesum Business Process Improvement Partner
Essam Shurbaji Process Architect and Process Management System responsible
Webinar – November, 3rd
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API & ARIS Mobile Access Infrastructure
ARIS MOBILE ACCESS FOR MOBILE APPS DEVELOPMENT
Analytics
M2E
GRC
EA
PD-SAP BPM
Strategy
BPA
ARIS User Management
ARIS Document Storage
ARIS Repository
API
API
API
…
ARIS Connect/Design Server
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ARIS 9.8 SR6 (OCT 16) - HIGHLIGHTS
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ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
NEW: ARIS Aware (Pre-Release)
Business IT transformation platform
Stronger in terms of end-user process consumption & collaboration
Simplified in modeling Improved integration into the DBP (Model-to-execute; ARIS-
Alfabet integration) SAP ® Solution Manager 7.2 SP3 support Extended method coverage (DMN prototype, CxM, Business
Model Canvas) New product „ARIS Aware“ (Early Customer Release in Q4)
Governance, Risk & Compliance
• Goes cloud (Private cloud offering) • Integrates closer with ARIS BPA and improves user handling
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ARIS 9.8 SR6 CONNECT - HIGHLIGHTS
Viewer
Office Staff
Contributing Viewers
Office Staff involved in process
design activities
Designer
Trained modelers taking care of models
& structures
Architects
CoE members setting standards &
frameworks
Automated layouting
GET MORE PEOPLE ENGAGED
CONTRIBUTION
TABLE-BASED MODELING
Simplify and speed up process designing and data maintenance
Design models and reduce amount of clicks by using automatic layouts
Design simultaneously table-based and method-conform models
9.8 SR6: Improved keyboard navigation (move objects / create new objects)
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NEW MODEL TYPES IN THE PORTAL AVAILABLE
© 2016 Software AG. All rights reserved.
ARIS CONNECT/ ARIS CLOUD
Manage your strategies using Business Model Canvas also in the ARIS Connect Designer
Make matrix models available also for viewers in ARIS Cloud or Connect
Map business models to your architecture and use the clear matrix overview in your portal
Benefit from the same matrix model features known from the design clients
Documentation beyond brown paper sessions
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PORTAL USABILITY - I
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ELABORATED COLLABORATION EASY NAVIGATION
Navigate
Review where the object occurs in other models
Jump to the target with having the target selected
Quick-jump from occ to occ within a model
Define your collaboration audience
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PORTAL USABILITY - II
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EXTENDED SEARCH IMPROVED REPORT USAGE
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MOST COMPLETE CLOUD OFFERING IN THE BPA MARKET
© 2016 Software AG. All rights reserved.
ARIS CLOUD LAUNCHES ARIS GRC & ARIS MOBILE
Empowers business users independently from your IT architecture
Combine the benefits of mobility and cloud all over the world and on any device
Benefit from the aligned offering of ARIS BPA and GRC in the private cloud
Get ARIS RESTful API / ARIS Mobile cloud-ready
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ENHANCED INTEGRATION BETWEEN ARIS BPA & GRC
© 2016 Software AG. All rights reserved.
ARIS RISK & COMPLIANCE MANAGER
Import master data from ARIS to ARCM automatically without generating a XML file
Employ script based reports by using the ARIS Report Server for definition
Benefit from a closer alignment by a reduced amount of workflow actions
Save time and reduce error rate by an improved exchange of data
Draft!
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DECISION MODEL AND NOTATION
• Decision Model and Notation 1.1 released by OMG • ARIS 9.8 SR6 provides in combination with a specific test license key 2 new model types
PREVIEW AVAILABLE IN ARIS 9.8 SR6
The implementation in 9.8 SR6 is still a preview. Software AG does not guarantee any the data migration to a later release.
Decison requirements diagram Decision table
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ARIS FOR SAP® SOLUTIONS AND SAP SOLUTION MANAGER
© 2016 Software AG. All rights reserved.
LEVERAGE THE NEW API FOR CONTINUED INTEGRATION
With the new SAP® Solution Manager 7.2, SAP will offer an open API for BPA vendors.
ARIS for SAP Solutions capabilities will be secured and new ones leveraged.
ARIS will be the first vendor to support this API.
Navigation
Synchronization
Collaboration
Governance
UI-Integration
API SAP Solution
Manager® 7.2
ARIS for SAP® Solutions
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ARIS FOR SAP® SOLUTIONS AND SAP SOLUTION MANAGER
© 2016 Software AG. All rights reserved. For internal use only
BI-DIRECTIONAL INTERFACE
• Folder • Scenario • Process • Process
Steps • Transactions • End-user
roles • (Upload)
Documents • Customer
attributes
Value chain diagrams, Even-driven process chain,
BPMN 2.0
• Branches • Master data • Organizational
units • SAP system
landscape
Bi-directional
Uni-directional
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FUTURE USE CASES OF ARIS IN SAP® SOLUTIONS
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MIGRATION PATH - SAP SOLUTION MANAGER 7.2 WITH API
SAP® Process Design
and Blueprinting
Training and Go-Live of
SAP® Solutions
Testing of SAP® Solutions
Rollout and Run SAP® Solutions
API Interface to SAP® Solution
Manager 7.2
Script-based Migration from SM71 to SM72
ARIS IS THE TOOL OF CHOICE
TO SECURE SAP CUSTOMERS‘
INVESTMENT IN BPA
32 | © 2016 Software AG. All rights reserved
WHAT‘S NEXT?
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SITUATION TODAY
© 2016 Software AG. All rights reserved. For internal use only
ANALYSIS APPROACHES & CUSTOMER DEMANDS
Need for MORE BUSINESS VALUE
A more ATTRACTIVE VISUALIZATION is mandatory
INTUITIVE & USER-FRIENDLY creation &
consumption is awaited
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ARIS AWARE
© 2016 Software AG. All rights reserved. For internal use only
NEXT GENERATION ANALYTICS
Value by CONTEXT
(fully integrated in ARIS) CONTENT
(out-of-the-box use cases & templates) Dashboards
XLS
Dynamic Charts Feeds ARIS
Repository
APG
PPM
GRC
External sources
Queries - Spreadsheets
Reports
ONLINE
OFFLINE
Documents (pdf, doc, ppt) - Magazines - Infographics
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ARIS AWARE
Innovative and story-telling visualization of KPIs and data analysis seamlessly and fully integrated in ARIS Connect
© 2016 Software AG. All rights reserved. For internal use only
BUSINESS VALUE – THE CONTEXT
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ARIS AWARE
CENTER OF EXCELLENCE (Process Maturity & Model Quality)
ENTERPRISE ARCHITECTURE
CUSTOMER EXPERIENCE MANAGEMENT
PROCESS PERFORMANCE
© 2016 Software AG. All rights reserved. For internal use only
BUSINESS VALUE – THE CONTENT
1
2
3
4
RISKS & COMPLIANCE MANAGEMENT
5
6
7
PROJECT MANAGEMENT & STRATEGY
USER AND USAGE STATISTICS
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ARIS AWARE PREVIEW
© 2015 Software AG. All rights reserved. For internal use only
NFOGRAPHIC-STYLED ANALYSIS & DASHBOARD
PROCESS MATURITY & QUALITY
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ARIS AWARE
• Get CLEAR INSIGHT even into complex enterprises.
• Create a deeper understanding of your daily business.
• Gain essential business advantages. • Improve transparency to drive better decisions.
© 2016 Software AG. All rights reserved. For internal use only
BENEFITS AT A GLANCE
ARIS Aware allows you to:
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CO-INNOVATION PROCESS CUSTOMER CENTRICITY AND DESIGN THINKING
Driven by Product Management Driven by Development
*Sales *Sales *Sales
*Deal supporting projects
Feature(s)
Reasons for Go / No-Go Decision
*Customer Agreement
Problem statement
(Tasks, Pains, Gains)
Customer Acceptance
Rating
Ensure viability, desirability and feasibility
Initiate CCI project
Understand customer(s)
Define problem
Generate ideas
Validate ideas
Create resolution
Validate resolution
Learn and improve
Customer(s) Customer(s) Customer(s)
© 2016 Software AG. All rights reserved. For internal use only
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Achieved end-to-end control of all
our business processes
Saves approximately 30%
per rollout project
Improved process
and IT system transparency
Process reusability
reduced process documentation times,
resulting in lower costs
SAP implementation
projects are up to 20-25 % faster
20% reduction of IT
running costs
Optimization of production and
production planning
BPA as foundation for
implementation and testing
ARIS is the 'single point of truth' for Océ's processes
HOW REFERENCES BENEFITS BE INSPIRED BY THE OTHERS’ SUCCESS
© 2016 Software AG. All rights reserved.
41 |
TAKE THE
RIGHT DIRECTION
CHOOSE
THE RIGHT TOOL
GO FOR
ARIS AND
SECURE YOUR SUCCESS
IN THE DIGITAL AGE
42 | © 2016 Software AG. All rights reserved
YOUR TURN!
43 | © 2016 Software AG. All rights reserved.