is our org two faced.final (2)
DESCRIPTION
description hereTRANSCRIPT
![Page 1: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/1.jpg)
Is Our Organization Two-Faced?The Paradoxes of Getting Things Done
![Page 2: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/2.jpg)
What the heck is a paradox?
![Page 3: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/3.jpg)
What the heck is a paradox?
A paradox is a seemingly true statement
that leads to a contradiction or a
situation which seems to defy logic or
intuition.
![Page 4: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/4.jpg)
Paradox
A man says he’s lying.
Is his statement true or false?
![Page 5: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/5.jpg)
Paradox: We say we want to improve…
![Page 6: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/6.jpg)
Paradox: We say we want to improve…
Strategy
![Page 7: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/7.jpg)
Paradox: We say we want to improve…
Execution
Strategy
![Page 8: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/8.jpg)
…but we resist the change that’s required.
![Page 9: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/9.jpg)
Today’s takeaways
– Examine 3 paradoxes that hinder performance
– Identify areas of frustration and opportunities for improvement
– Provide 3 sets of leadership actions to improve performance
– Extra offer for Ownership Thinking fans
![Page 10: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/10.jpg)
“Culture eats strategy for breakfast”
ExecutionCulture
Strategy
![Page 11: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/11.jpg)
ExecutionCulture
Strategy
“Culture eats strategy for breakfast”
![Page 12: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/12.jpg)
ExecutionCulture
Strategy RESULTS
We’re perfectly aligned to get the results we’re getting
![Page 13: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/13.jpg)
Paradox #1
![Page 14: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/14.jpg)
Paradox #1
Paradox #1: We do not valuebehaviors we say are valuable
![Page 15: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/15.jpg)
#1 Leadership action
Take a fresh look at our values
1. Are our values in writing?2. Do our values look like everyone else’s or do they
describe our distinctive personality?3. Do our values reflect our real behavior?4. Do our values serve as a filter for decision-
making?
![Page 16: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/16.jpg)
Greatest satisfaction for your team?
Top motivator of performance is “progress.” Harvard Business Review, Feb. 2010
![Page 17: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/17.jpg)
Greatest satisfaction for your team
Top motivator of performance is “progress.” Harvard Business Review
![Page 18: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/18.jpg)
The bottom-line impact of culture
The New York Times, Sept. 4, 2011
One-third of 12,000 entries were “unhappy, unmotivated or both. Gallup estimates the cost of U.S. disengagement at a staggering $300 billion in lost productivity annually.”
![Page 19: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/19.jpg)
Paradox #2
The New York Times, Sept. 4, 2011
One-third of 12,000 entries were “unhappy, unmotivated or both. Gallup estimates the cost of U.S. disengagement at a staggering $300 billion in lost productivity annually.”
Paradox #2: Leaders and staffwant the same thing: Progress.
![Page 20: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/20.jpg)
#2 Leadership action
Ensure that every employee knows…
1. …why we’re here.2. …what’s expected of them.3. …how they’re doing.4. …what’s in it for them.5. …where to go for help.
![Page 21: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/21.jpg)
Who are we?
![Page 22: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/22.jpg)
History & Values
Why people buy from us
Our personality
Our bestcustomer
Our mission
What we do best
How we deliver on promises
Who are we? The Identity Pyramid™
HBR: “The dirty little secret is that most firms cannot articulate their strategy.”
![Page 23: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/23.jpg)
How we deliver on promises
Who are we?
![Page 24: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/24.jpg)
How we deliver on promises
Who are we?
Customers
![Page 25: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/25.jpg)
How we deliver on promises
Who are we?
Customers
SatisfactionLongevityRepeat bizReferrals
Partnership
![Page 26: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/26.jpg)
How we deliver on promises
Who are we?
Customers
SatisfactionLongevityRepeat bizReferrals
Partnership
OUTSIDE
![Page 27: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/27.jpg)
How we deliver on promises
Who are we?
Customers
SatisfactionLongevityRepeat bizReferrals
Partnership
OUTSIDEColleagues
CommitmentRespect
AccountabilityTrust
Partnership
INSIDE
![Page 28: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/28.jpg)
How we deliver on promises
Whatever it takes – The Heroic Event
Customers
SatisfactionLongevityRepeat bizReferrals
Partnership
OUTSIDEColleagues
CommitmentRespect
AccountabilityTrust
Partnership
INSIDE
![Page 29: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/29.jpg)
How we deliver on promises
Whatever it takes – The Heroic Event
Customers
Has this happened?
OUTSIDEColleagues
INSIDE
![Page 30: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/30.jpg)
How we deliver on promises
Whatever it takes – The Heroic Event
Customers
Has this happened?
Our response?
OUTSIDEColleagues
INSIDE
![Page 31: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/31.jpg)
How we deliver on promises
Whatever it takes – The Heroic Event
Customers
Has this happened?
Our response?
The cost?
OUTSIDEColleagues
INSIDE
![Page 32: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/32.jpg)
How we deliver on promises
Whatever it takes – The Heroic Event
Customers
Has this happened?
Our response?
The cost?
Preventable?
OUTSIDEColleagues
INSIDE
![Page 33: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/33.jpg)
How we deliver on promises
“Whatever it takes” kills performance
Customers
Has this happened?
Our response?
The cost?
Preventable?
OUTSIDEColleagues
How often?
Who responds?
Who pays?
Who’s accountable?
INSIDE
![Page 34: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/34.jpg)
How we deliver on promises
Paradox #3
Customers
SatisfactionLongevityReferrals
PartnershipTrust
OUTSIDEColleagues
RespectCommitmentAccountabilityPartnership
Trust
INSIDE
History & Values
![Page 35: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/35.jpg)
How we deliver on promises
Paradox #3
Customers
SatisfactionLongevityReferrals
PartnershipTrust
OUTSIDEColleagues
RespectCommitmentAccountabilityPartnership
Trust
INSIDE
History & Values
Paradox #3: We treat people outside our organization with
greater care than our colleagues.
![Page 36: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/36.jpg)
Accountability’s impact – What’s the cost?
![Page 37: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/37.jpg)
How we deliver on promises
Values = Observed behavior = Culture
Customers
OUTSIDEColleagues
INSIDE
History & Values
![Page 38: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/38.jpg)
How we deliver on promises
Root cause analysis
CustomerSatisfaction
OUTSIDEColleagueCommitment
INSIDE
History & Values
People Process
![Page 39: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/39.jpg)
How we deliver on promises
Problems with Process
CustomerSatisfaction
OUTSIDEColleagueCommitment
INSIDE
History & Values
People Process
1. Work flow2. Training3. Communication
![Page 40: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/40.jpg)
History & Values
How we deliver on promises
CustomerSatisfaction
OUTSIDEColleague
Commitment
People Process
1. Skill2. Will3. Fear
INSIDE
Problems with People
![Page 41: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/41.jpg)
#3 Leadership action
Remove barriers hindering performance
1. When did we last ask “What’s not working?” and then act on it? Are we driving to root causes?
2. Do we ask our people “What do you need to be more effective?” on a regular basis?
3. Does everyone know the difference between a mistake and under-performance?
4. How do we respond to a mistake? What’s it like in our culture to speak truth to power?
5. Does our behavior match our values?
![Page 42: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/42.jpg)
Today’s takeaways
– Examine 3 paradoxes that hinder performance
– Identify areas of frustration and opportunities for improvement
– Provide 3 sets of leadership actions to improve performance
– Extra offer for Ownership Thinking fans
![Page 43: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/43.jpg)
What one change can you make
to create the most significant positive impact on your
organization’s performance
in the next 60 days?
![Page 44: Is our org two faced.final (2)](https://reader034.vdocuments.us/reader034/viewer/2022052618/54c40e844a7959947c8b4587/html5/thumbnails/44.jpg)
Extra for Ownership Thinking fans
All-day accountability workshop in Dallas Friday, March 30
Exercises, tools + a formula guaranteed to drive accountability Greg Bustin’s newest book, That’s A Great Question Breakfast and lunch provided
Preferred pricing for Ownership Thinking fans
Individual registration $345 – get $40 off Team registration for 4 or more $295/each – get $40 off each person Go to link and type “Ownership Thinking”
http://accountabilityworkshop.eventbrite.com