is home delivery - welcome to descartes · • descartes notifi cations™ completes the delivery...
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Industry Solution
Descartes for Home Delivery
Descartes Route Planning and Mobile Solutions Empowering Retail Home Delivery
Working with leading retailers around the globe, Descartes has developed the latest version of it real-time
integrated route planning and mobile solutions to enable retailers to grow revenue, increase margins and
provide differentiated customer service. This solution for home delivery is unique in that it combines three
important elements: real-time optimization, a functional foot that extends through the entire delivery lifecycle
and an enterprise class architecture that connects and synchronizes all of the internal and external parties
involved in the delivery process.
Instead of batch optimization, Descartes home delivery solution uses real-time incremental optimization. This
allows the use of optimization techniques throughout the home delivery process. Descartes helps retailers
provide optimal delivery appointment options during the ordering process along with planning the value added
service options customers want for installation, removal, etc. Once the appointments are taken, the optimization
continues, respecting the customer commitments, but continuously seeking the best routes to minimize costs,
right up to the time that routes are released for delivery. During the day of execution, Descartes real-time
optimization takes same day orders and dynamically assigns them to existing or new routes to meet customer
time-frames while minimizing costs.
Descartes home delivery solution functional footprint starts when delivery appointments are taken during the
ordering process and ends after the products and services are successfully delivered.
• Descartes Reservations™ interacts with the customer during the order process to provide unique and
optimal delivery appointment options that also help retailers lower their delivery costs.
• Descartes Route Planner™ continues to optimize after the delivery appointment time is taken and allows
planners and warehouse or store operations understand how routes are being built to enable the picking
cycle to begin earlier.
• Descartes Dispatch & AVL™ uses GPS-enabled technology; manages the execution in real-time handing
changes and new orders as they come.
• Descartes Mobile™ provides drivers with a bi-directional real-time communications solution for managing
their routes from proof-of-delivery (RF and barcode scanning, signature and picture capture and other
customer information) to turn-by-turn navigation and other logistics management capabilities.
• Descartes Notifi cations™ completes the delivery cycle thorough automated email, voice or text
communications with customers to help reduce “no shows” and conduct post-delivery satisfaction surveys.
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The enterprise architecture of Descartes home delivery solution provides retailer with the platform for all of the
organizations involved in the home delivery process. Unlike traditional route optimization and mobile applications,
Descartes solutions are web native, event-based and designed to work across the enterprise and third party delivery
agents if they are used. The solution is role-based and provides information from the scheduled delivery appointments
to routes under optimization and those being executed in the fi eld.
User profi les allows everyone from store operations to logistics planners, warehouse operations, customer service,
dispatchers, drivers and even customers see and interact with the data and processes that are critical to them. The
stateless architecture was designed to handle up to the largest organizations with 1,000s of vehicles and users in a
single architectural instance, because it scales horizontally and takes advantage of industry standard redundancy and
fault-tolerant technologies.
With Descartes Route
Planner and Descartes
Mobile solutions, V13
retailers can in a single
solution have all of the
capabilities they need to
turn home delivery into
a competitive advantage
and drive top and bottom
line performance.
Retail Home Delivery
The Descartes Systems Group Inc.