is customer service ever unimportant to a business?

7/28/2019 Is customer service ever UNimportant to a business?

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#custserv

2013-07-17 to 2013-07-17 88 contributors

803 Twitter search results 249 retweets 0 @replies 0 links

Time User Tweet

2013-07-17 1:00 am lorijovest I just posted an example of legal watering down the appropriateresponse to customer complaints #custserv #whosyourgladys

2013-07-17 1:00 am berkson0 Pardon the barrage. A little bit of #custserv coming up (mixed with afair share of #ASG) #Multitasking

2013-07-17 1:00 am CustServGreeter @KatjaMatosevic Topic coming in 1 minute if you missed it earlier.#custserv

2013-07-17 1:00 am BarryBirkett Really think so or wishful?? RT @lorijovest: Ha! Good topic. Some

think so, though I disagree wholeheartedly! #custserv

2013-07-17 1:00 am CustServGreeter Starts NOW: "Is customer service ever UNimportant to a business?"

#custserv

2013-07-17 1:00 am CustServGreeter @berkson0 Good evening sir! #custserv

2013-07-17 1:00 am lorijovest Sometimes I wonder if it's just what area of the company has theloudest voice, as to whether #custserv is seen as important

2013-07-17 1:00 am berkson0 #custserv chat: "Is customer service ever UNimportant to a

business?" < answer seems obvious, so curious to see how this playsout

2013-07-17 1:01 am GregOrtbach Good evening #custserv. Thanks for being here. How is everyone?

2013-07-17 1:01 am berkson0 @custservgreeter Hey Roy! #custserv

2013-07-17 1:01 am W_Goddard I wrote on this very topic recently http://t.co/h6nh6SIIMz #custserv

2013-07-17 1:01 am TheCEInstitute Finally able to rejoin the #custserv chat after a long absence! I'm

back!

2013-07-17 1:01 am brandleadership RT @gregortbach: Good evening #custserv. Thanks for being here.How is everyone?

2013-07-17 1:01 am SJAbbott Hey #custserv community.

2013-07-17 1:01 am fmisle @GregOrtbach Howdy, Greg! #custserv

2013-07-17 1:01 am CustServGreeter Hi Greg! RT @GregOrtbach: Good evening #custserv. Thanks forbeing here. How is everyone?

2013-07-17 1:01 am lorijovest @BerryBirket - I really really think so. It's always compatible withprofits, though sometimes it gets watered down. #custserv

2013-07-17 1:01 am TheCEInstitute #custserv chat topic: Is customer service ever UNimportant to a

business?2013-07-17 1:01 am GregOrtbach How are you Faisal? Good week so far? RT @fmisle: @GregOrtbachHowdy, Greg! #custserv

2013-07-17 1:02 am GregOrtbach @brandleadership Great to see you John. How have you been?

#custserv

2013-07-17 1:02 am lorijovest Haven't been here in a while. Way happy to be back. #custserv

#whosyourgladys

2013-07-17 1:02 am KatjaMatosevic RT @TheCEInstitute: #custserv chat topic: Is customer service everUNimportant to a business?

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2013-07-17 1:02 am LovelyLu Hello Men! @GregOrtbach @CustServGreeter #custserv

2013-07-17 1:02 am CustServGreeter @fmisle @brandleadership @TheCEInstitute Welcome! #custserv

2013-07-17 1:02 am GregOrtbach @KatjaMatosevic You made it! I'll brew some special #custserv blendhigh octane coffee for you. :)

2013-07-17 1:02 am lorijovest Even long cycle sales - like neighborhood developers - benefit fromstellar service. They get referrals! #custserv

2013-07-17 1:03 am CustServGreeter @LovelyLu Hello, Lu!! @GregOrtbach #custserv

2013-07-17 1:03 am instapulse @lorijovest me too! Hi everyone! #custserv

2013-07-17 1:03 am GregOrtbach It is great to see you Louise! How goes it? RT @LovelyLu: Hello Men@GregOrtbach @CustServGreeter #custserv

2013-07-17 1:03 am AlHopper_ Just getting in from dinner... Will be joining late in a few #custserv

2013-07-17 1:03 am tburgess57 Hello good people of #custserv

2013-07-17 1:03 am eStreamDesk 4 Things to Know About Global Consumers http://t.co/zuxvhE71LK#custserv #cex #ccx #trend #best #estream

2013-07-17 1:03 am KatjaMatosevic LoL You're my men! :)) RT @GregOrtbach: @KatjaMatosevic You

made it! I'll brew some special #custserv blend high octane coffee foryou. :)

2013-07-17 1:03 am GregOrtbach We'll save you a seat! :D RT @AlHopper_: Just getting in fromdinner... Will be joining late in a few #custserv

2013-07-17 1:03 am CustServGreeter Welcome! RT @instapulse: @lorijovest me too! Hi everyone!#custserv

2013-07-17 1:03 am LovelyLu @GregOrtbach It goes very well Greg, how's things with you? Well I

hope! #custserv

2013-07-17 1:03 am CustServGreeter @tburgess57 Hi, Todd! #custserv

2013-07-17 1:03 am flavmartins 6 Reasons Why You Can't Ignore Customer Servicehttp://t.co/hB3WjegRocn #custserv #custexp

2013-07-17 1:03 am flavmartins Customer Experience Enchantment Recipe I Learned from GuyKawasaki http://t.co/Na200CU689n #custserv #custexp

2013-07-17 1:03 am LovelyLu @AlHopper_ Hi Al :-) #custserv

2013-07-17 1:03 am lorijovest Hello all!!! #custserv

2013-07-17 1:04 am brandleadership Hi All! Great to see @RoyAtkinson in #custserv!2013-07-17 1:04 am CustServGreeter Questions coming right up! #custserv

2013-07-17 1:04 am ImMarkBernhardt Greetings, #custserv chatters!

2013-07-17 1:04 am BarryBirkett @gregortbach Evening, Greg! Didn't realized how much I missed#CustServ chats til I came back & now trying to stop by frequently.

2013-07-17 1:04 am TeresaAllen Hello! #custserv

2013-07-17 1:04 am complexified #custserv Bruce W, breakthrough svc improvement at at USDOL.

Creator 5X Svc Excellence. . Near Princeton, NJ

2013-07-17 1:04 am lorijovest I can see I'm going to have lots of fab reading material. Anyone care

to be a guest on our blog at http://t.co/tqZ6dYqgiZ? #custserv

2013-07-17 1:04 am TheCEInstitute @lorijovest Hi Lori! #custserv

2013-07-17 1:04 am KyleneBeers Hi all! #custserv2013-07-17 1:04 am CustServGreeter Always here, cleverly disguised. :)RT @brandleadership: Hi All! Great

to see @RoyAtkinson in #custserv!

2013-07-17 1:04 am LovelyLu @CustServGreeter Hiya handsome! #CustServ

2013-07-17 1:05 am stevencpitcher I'm getting addicted to nighttime Twitter chats. #custserv

2013-07-17 1:05 am CustServGreeter Welcome! RT @KyleneBeers: Hi all! #custserv

2013-07-17 1:05 am lorijovest Hi @TheCEinstitute! #custserv

2013-07-17 1:05 am CustServGreeter Glad to have you pick this one! RT @stevencpitcher: I'm gettingaddicted to nighttime Twitter chats. #custserv

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2013-07-17 1:05 am lorijovest Twubs is awesome. #custserv

2013-07-17 1:05 am LovelyLu @GregOrtbach Oh good for you. Hope you were able to stay

unplugged for most of it. #CustServ

2013-07-17 1:06 am tburgess57 @CustServGreeter hello Roy. How are you? #custserv

2013-07-17 1:06 am MarshaCollier @flavmartins Why do you always schedule tweets during the#custserv chat - why not join in?

2013-07-17 1:06 am eisconsulting Hey, hey, hey! #custserv

2013-07-17 1:06 am AlexTambascio #CustServ hello all y'all!

2013-07-17 1:06 am CustServGreeter Very well, thanks, and you? RT @tburgess57: @CustServGreeterhello Roy. How are you? #custserv

2013-07-17 1:06 am TeresaAllen I'm a new addict @stevencpitcher #custserv

2013-07-17 1:06 am GregOrtbach @LovelyLu I absolutely did. It was awesome. I only "roamed" 2X over14 days ;) #custserv

2013-07-17 1:06 am CustServGreeter @eisconsulting Three heys!! #custserv

2013-07-17 1:06 am fmisle @ImMarkBernhardt Hey Mark! #custserv

2013-07-17 1:06 am LovelyLu @GregOrtbach Awesome! #custserv

2013-07-17 1:06 am CustServGreeter @TeresaAllen Hi, Teresa! #custserv

2013-07-17 1:07 am lorijovest @AlexTambascio Ha! Are you a southerner. All y'all is plural for y'all,right? #custserv

2013-07-17 1:07 am AlexTambascio RT @MarshaCollier: @flavmartins Why do you always scheduletweets during the #custserv chat - why not join in?

2013-07-17 1:07 am Fortuna33 Hello all!! Not sure how long I can stay, busy playsdate happening atthe same time :) #custserv

2013-07-17 1:07 am CustServGreeter @MarshaCollier Hi, Marsha! #custserv

2013-07-17 1:07 am GregOrtbach @NoScheduleMan @londonlibrary I love hearing about great#custserv in #ldnont :)

2013-07-17 1:07 am CustServGreeter It's a full house tonight! #custserv

2013-07-17 1:07 am W_Goddard I am really liking @twubs for #custserv chat tonight

2013-07-17 1:07 am GregOrtbach @Fortuna33 Glad to have you here. :) #custserv

2013-07-17 1:08 am CustServGreeter Works pretty well! RT @W_Goddard: I am really liking @twubs for

#custserv chat tonight2013-07-17 1:08 am GregOrtbach Hello!!! RT @CustServGreeter: @MarshaCollier Hi, Marsha!

#custserv

2013-07-17 1:08 am ImMarkBernhardt @fmisle Hello, Faisal! #custserv

2013-07-17 1:08 am tburgess57 @CustServGreeter I am doing great thanks #custserv

2013-07-17 1:08 am CustServGreeter @GregOrtbach The Gregmeister! @MarshaCollier #custserv

2013-07-17 1:08 am GregOrtbach @Sonya_LeanOnUs Good evening Sonya. If you have a moment,please stop by #custserv :D

2013-07-17 1:08 am CustServGreeter @ImMarkBernhardt Hi, Mark! #custserv

2013-07-17 1:08 am W_Goddard Hello @gregOrtbach @marshaCollier #custserv

2013-07-17 1:08 am GregOrtbach @ImMarkBernhardt Great to see you Mark. Keeping busy? #custserv

2013-07-17 1:08 am CustServGreeter @Fortuna33 Glad you're here! #custserv

2013-07-17 1:09 am ImMarkBernhardt @CustServGreeter Evenin', Roy! #custserv

2013-07-17 1:09 am GregOrtbach @W_Goddard Great to see you William. Welcome back to #custserv!

2013-07-17 1:09 am BH_Social He wants all the clicks @MarshaCollier, and none of the #custservwork!

2013-07-17 1:09 am TeresaAllen #custserv chat a great alternative to hotel room boredom!

2013-07-17 1:09 am AlHopper_ The only thing I don't like about @twubs is when I split screen in chat

mode #custserv #multitask




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2013-07-17 1:09 am W_Goddard Hey @tburgess57 #custserv

2013-07-17 1:09 am CustServGreeter There you go. RT @TeresaAllen: #custserv chat a great alternative to

hotel room boredom!

2013-07-17 1:10 am JustJRoda 6 Reasons Why You Can't Ignore Customer Service

http://t.co/K1xr81ZCz3 #custserv #custexp

2013-07-17 1:10 am CustServGreeter @AlHopper_ Hi All! #custserv

2013-07-17 1:10 am Fortuna33 @GregOrtbach Thank you. Decided to go hide with my tablet for alittle while, we'll see how long I last. #custserv

2013-07-17 1:10 am AlexTambascio @lorijovest yes I learned that when giving #CustServ down south andI am #BostonStrong true and through!

2013-07-17 1:10 am CustServGreeter Just joined the chat? Tonight's topic is "Is customer service ever

UNimportant to a business?" #custserv

2013-07-17 1:10 am MarshaCollier Good to see @Fortuna33 @W_Goddard @fmisle @LovelyLu@W_Goddard William Goddard @gregOrtbach @tburgess57

@ImMarkBernhardt #custserv

2013-07-17 1:10 am GregOrtbach @TeresaAllen #custserv works wonders in the #boredroom too :D

2013-07-17 1:10 am W_Goddard Hi @alhopper #custserv

2013-07-17 1:10 am MarshaCollier #custserv RT @flavmartins it was a last prescheduled tweet. No more

for the night. I'll be joining up in an hour when I'm available. Thx.

2013-07-17 1:10 am AlHopper_ Hiya @CustServGreeter & Ms Lu @LovelyLu et al #custserv2013-07-17 1:10 am KatjaMatosevic @MarshaCollier Hi Marsha, great to see you! #CustServ

2013-07-17 1:11 am lorijovest @AlexTambascio I grew up in GA, so I know the lingo. Now in MI.

#custserv

2013-07-17 1:11 am ImMarkBernhardt @GregOrtbach Keeping quite busy, thanks, Greg. And you? Glad tosee you, too. #custserv

2013-07-17 1:11 am GregOrtbach @AlHopper_ You made good time Al. Still mobile or at home?@CustServGreeter @LovelyLu #custserv

2013-07-17 1:11 am tburgess57 @W_Goddard hey William. How goes your summer? #custserv

2013-07-17 1:11 am LovelyLu @MarshaCollier Same here Marsha! @Fortuna33 @W_Goddard

@fmisle @GregOrtbach @tburgess57 @ImMarkBernhardt #CustServ

2013-07-17 1:11 am MarshaCollier Good to see you - ready for Q1? #custserv? @KatjaMatosevic@BH_Social @lorijovest @GregOrtbach

2013-07-17 1:11 am GregOrtbach @ImMarkBernhardt Great - just had my 1st 2 week vacation in 10years. Ahhhhh. #custserv

2013-07-17 1:11 am FlushingMacKid @AppStore ur awesome! I bought a bad app that wouldn't even open& they credited me my money back! Great #CustServ #Money

#Apple #AppStore

2013-07-17 1:11 am brandleadership RT @custservgreeter: Just joined the chat? Tonight's topic is "Iscustomer service ever UNimportant to a business?" #custserv

2013-07-17 1:12 am AlHopper_ @GregOrtbach I'm finally in my throne in front of the technologicalterror i call a pc @CustServGreeter @LovelyLu #custserv

2013-07-17 1:12 am BH_Social @MarshaCollier Let's do it! #custserv2013-07-17 1:12 am tburgess57 @MarshaCollier @Fortuna33 @W_Goddard @fmisle @LovelyLu

@gregOrtbach @ImMarkBernhardt I feel loved all of sudden ;)#custserv

2013-07-17 1:12 am lorijovest Q1: To get more business - referrals! #custserv

2013-07-17 1:12 am AlHopper_ @GregOrtbach I get one of those at the end/start of the month#custserv @ImMarkBernhardt

2013-07-17 1:12 am Fortuna33 @custservgreeter Thanks Roy, glad yo be here!! #custserv

2013-07-17 1:12 am lorijovest Q1: To get repeat business! #custserv



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2013-07-17 1:13 am GregOrtbach Q1: If you are offering a unique product or service (no directcompetition), why expend effort on customer service? #custserv

2013-07-17 1:13 am instapulse Q1. Word of Mouth to grow your business - recommendations#custserv

2013-07-17 1:13 am BH_Social A1 Monopolies on uniqueness don't last forever. Alts pop up & brandresentment is self-sabotage when no #custserv offered

2013-07-17 1:13 am lorijovest A1: Look at Apple - now there's a slew of competition they didn't have

before. #custserv

2013-07-17 1:13 am AlHopper_ RT @GregOrtbach Q1:If you are offering a unique product or service(no direct competition), why expend effort on customer service?#custserv

2013-07-17 1:13 am MarshaCollier Even if the only game in town, exemplary #custserv will make

business legendary - with LOTS of customers! A!

2013-07-17 1:13 am LovelyLu A1 Even a unique product needs growth. Bad or no customer service

means no evangelists for your brand. #custserv

2013-07-17 1:13 am KyleneBeers A1 Unique products are only unique for a short time. Good customerservice can outlast the uniqueness of the product. #custserv

2013-07-17 1:14 am TeresaAllen Q1: You want to sell more of your unique product or service (unlessyou are at full production capacity of course) #custserv

2013-07-17 1:14 am MarshaCollier @KyleneBeers That was a great answer! #custserv2013-07-17 1:14 am lorijovest A1: Because you get the value of being a good person? :-) #custserv

2013-07-17 1:14 am W_Goddard RT @GregOrtbach Q1: If you are offering a unique product or service(no direct competition),why expend effort on customer service?

#custserv

2013-07-17 1:14 am SJAbbott A1 People always have a choice, and they will remember how youmade them feel. #custserv

2013-07-17 1:14 am brandleadership A1 If you aren't serving your customer so one else will be #custserv

2013-07-17 1:14 am GregOrtbach @ImMarkBernhardt :) No doubt! @AlHopper_ #custserv

2013-07-17 1:14 am LovelyLu @tburgess57 You are loved Todd ;-) @MarshaCollier @Fortuna33@W_Goddard @fmisle @GregOrtbach @ImMarkBernhardt

#CustServ2013-07-17 1:14 am MarshaCollier @TeresaAllen It's hard to have "too much" business - right? #custserv

2013-07-17 1:14 am CustServGreeter @lorijovest Ah, but Apple has always had a great rep for service.#custserv

2013-07-17 1:14 am W_Goddard RT @MarshaCollier Even if the only game in town, exemplary#custserv will make business legendary - with LOTS of customers! A!

2013-07-17 1:14 am KyleneBeers @MarshaCollier :) #custserv

2013-07-17 1:14 am instapulse Agreee! RT @MarshaCollier @KyleneBeers That was a greatanswer! #custserv

2013-07-17 1:15 am TheCEInstitute A1: It's not about battling competitors, it's about creatinglong-standing relationships with customers. #custserv

2013-07-17 1:15 am lorijovest A1 People may choose not to buy at all - if your service is poor.#custserv

2013-07-17 1:15 am MarshaCollier @instapulse Thank you - welcome to #custserv

2013-07-17 1:15 am AMACOMBooks "Delight Your Customers is a must-read for you and your employees"via @ericjacobsonkc @enthused #custserv http://t.co/9ig6Fzbaak

2013-07-17 1:15 am AlHopper_ A1 Even a unique service or product will have hiccups. #custserv willbe needed at some point in the relationship

2013-07-17 1:15 am instapulse Word! RT @SJAbbott A1 People always have a choice, and they willremember how you made them feel. #custserv

























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2013-07-17 1:15 am GregOrtbach A1: Because ndifference sucks. ;) #custserv

2013-07-17 1:15 am tburgess57 @GregOrtbach A1) so when a mistake happens they are quick to

forgive you #custserv

2013-07-17 1:15 am lorijovest @CustServGreeter A1 - Because Apple is smart! #custserv

2013-07-17 1:15 am MarshaCollier Good to keep in mind--> RT @lorijovest: A1 People may choose notto buy at all - if your service is poor. #custserv

2013-07-17 1:15 am BH_Social Offering #custserv despite product uniqueness also provides brandsinsights on their item needed when no other competitor pushing

innovation2013-07-17 1:15 am W_Goddard A1 - You are only unique until someone figures out how to do itcheaper,better or faster with better service #custserv

2013-07-17 1:15 am changeguerilla A1: Eventually all products become commodities and all you are leftwith is customer experience. #CustServ

2013-07-17 1:15 am MarshaCollier @AlHopper_ My business has burps - no hiccups #custserv

2013-07-17 1:15 am ValaAfshar The price or originality is criticism. The value of originality [coupledwith great service] is priceless. #custserv

2013-07-17 1:15 am BarryBirkett A1: Fans that result from great customer service may be barrier toentry & keep product w/o direct competition longer. #custserv

2013-07-17 1:16 am instapulse A1: Everyone wants to feel like your most important customer

#custserv2013-07-17 1:16 am MarshaCollier @changeguerilla Good point #custserv

2013-07-17 1:16 am KyleneBeers A1 Because products are so easily replicated, HOW we service is asimportant as WHAT we service #custserv

2013-07-17 1:16 am KatjaMatosevic A1: You really do not want Customers. You want Satisfied CustomersI know I do. #CustServ

2013-07-17 1:16 am BH_Social If your product is unique, it also has been lived without. People canchoose not to buy if #custserv doesn't exist.

2013-07-17 1:16 am ImMarkBernhardt Q1: If you are offering a unique product or service, why expend efforton customer service? #custserv | A: Usually a choice not to buy...

2013-07-17 1:16 am CustServGreeter @changeguerilla Hi Andy - welcome back! #custserv

2013-07-17 1:16 am AlHopper_ @MarshaCollier Interesting take, Marsha. What's the difference?#custserv

2013-07-17 1:16 am GregOrtbach @KatjaMatosevic That's an excellent point. #custserv

2013-07-17 1:16 am CustServGreeter @ValaAfshar Good evening, Vala! #custserv

2013-07-17 1:16 am KyleneBeers Love this! RT @KatjaMatosevic A1: You really do not wantCustomers. You want Satisfied Customers. I know I do. #CustServ

2013-07-17 1:16 am GregOrtbach Q2: If your big differentiator is price, can you still do service andremain competitive? #custserv

2013-07-17 1:16 am SJAbbott A1 You're never the only game in town. Anyone can just ignore youroffer and go without if they choose. #custserv

2013-07-17 1:16 am TheCEInstitute RT @KyleneBeers: A1 Because products are so easily replicated,

HOW we service is as important as WHAT we service #custserv2013-07-17 1:17 am Fortuna33 RT @KatjaMatosevic: A1: You really do not want Customers. You

want Satisfied Customers. I know I do. #CustServ

2013-07-17 1:17 am ValaAfshar @CustServGreeter good evening, sir. #custserv

2013-07-17 1:17 am MarshaCollier @AlHopper_ When i mess up, It's no tiny hiccup ;) #custserv

2013-07-17 1:17 am CustServGreeter @SJAbbott Hi, Stephen! Good to see you. #custserv

2013-07-17 1:17 am TeresaAllen A1: Your customers become your free sales force when they aredelighted #custserv

2013-07-17 1:17 am TheCEInstitute RT @GregOrtbach: Q2: If your big differentiator is price, can you still







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do service and remain competitive? #custserv

2013-07-17 1:17 am berkson0 @marshacollier Few stay "the only game in town" forever. #custserv

2013-07-17 1:17 am AlexTambascio #CustServ A1 Nothing feels worse than crappy service from the"monopoly"

2013-07-17 1:17 am BarryBirkett The imagery in this chat is terrific! RT @marshacollier: @AlHopper_ My business has burps - no hiccups #custserv

2013-07-17 1:17 am GregOrtbach @tburgess57 Very true. Relationships are with people - not products.

#custserv

2013-07-17 1:17 am SJAbbott A2 Kindness doesn't have a price, but it has a value. #custserv2013-07-17 1:17 am CustServGreeter @changeguerilla Almost only counts in horseshoes. :) #custserv

2013-07-17 1:17 am AlHopper_ @MarshaCollier I thought maybe you were going to say burps are

rare and hiccups are hard to stop... #custserv

2013-07-17 1:18 am MarshaCollier True story, unless you've got a patent ;) RT @berkson0:

@marshacollier Few stay "the only game in town" forever. #custserv

2013-07-17 1:18 am MarshaCollier @BarryBirkett I'm a writer - I try ;) #custserv

2013-07-17 1:18 am berkson0 @gregortbach Costco manages to do #custserv pretty well. :)

2013-07-17 1:18 am W_Goddard A2 - Good #custserv doesn't have to be expensive

2013-07-17 1:18 am KatjaMatosevic I could not imagine other way RT @GregOrtbach: @KatjaMatosevicThat's an excellent point. #custserv

2013-07-17 1:18 am AlHopper_ @BarryBirkett stick around! It gets better, lol #custserv2013-07-17 1:18 am MarshaCollier @SJAbbott Kindness, so important! #custserv

2013-07-17 1:18 am GregOrtbach I totally agree with you. RT @berkson0: @gregortbach Costcomanages to do #custserv pretty well. :)

2013-07-17 1:18 am CustServGreeter RT @GregOrtbach: Q2: If your big differentiator is price, can you still

do service and remain competitive? #custserv

2013-07-17 1:18 am TheCEInstitute A2: Absolutely; 7 in 10 Americans would pay more for exceptional

#custserv. (According to AmEx)

2013-07-17 1:18 am ValaAfshar The problem with having the lowest price as your only differentiationis that you may win the race to zero. #custserv

2013-07-17 1:18 am KyleneBeers A2 Customer service shouldn't be attached to a price tag. It should be

attached to how we value people. #custserv2013-07-17 1:19 am CustServGreeter RT @ValaAfshar: The problem with having the lowest price as your

only differentiation is that you may win the race to zero. #custserv

2013-07-17 1:19 am BH_Social A2 #Custserv dictated at brand's own pace. The level it's taken canbe paced based upon value. Doesn't have to be every bell/whistle

2013-07-17 1:19 am Fortuna33 RT @W_Goddard: A2 - Good #custserv doesn't have to be expensive

2013-07-17 1:19 am MarshaCollier RT @GregOrtbach: Q2: If your big differentiator is price, can you stilldo service and remain competitive? #custserv

2013-07-17 1:19 am changeguerilla A2: Price never wins alone. The experience still needs to be pleasant#CustServ

2013-07-17 1:19 am W_Goddard RT @KyleneBeers A2 Customer service shouldn't be attached to a

price tag. It should be attached to how we value people. #custserv2013-07-17 1:19 am TeresaAllen A2 A smile and friendly greeting cost nothingn #custserv

2013-07-17 1:19 am lorijovest A2 If you have fabulous service, you'll sell more, so you can lower

your price. #custserv

2013-07-17 1:19 am schink10 RT @KyleneBeers: A2 Customer service shouldn't be attached to aprice tag. It should be attached to how we value people. #custserv

2013-07-17 1:19 am AlHopper_ Boom! RT @ValaAfshar The problem with having the lowest price asyour only differentiation is that you may win the race to zero.

#custserv




























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2013-07-17 1:19 am BarryBirkett A2: Diff may be price, but most custs buy value so makes sense toprovide level of #custserv that gives best value proposition.

2013-07-17 1:19 am brandleadership RT @gregortbach: Q2: If your big differentiator is price, can you stilldo service and remain competitive? #custserv

2013-07-17 1:19 am berkson0 @gregortbach It's a culture thing. Build #custserv into the cost ofdoing business?

2013-07-17 1:19 am CustServGreeter BOOM! (channeling @Hyken)RT @TeresaAllen: A2 A smile and

friendly greeting cost nothingn #custserv

2013-07-17 1:19 am SJAbbott They set the expectations and deliver. RT @berkson0: @gregortbachCostco manages to do #custserv pretty well. :)

2013-07-17 1:19 am Fortuna33 RT @CustServGreeter: RT @GregOrtbach: Q2: If your bigdifferentiator is price, can you still do service and remain competitive?

#custserv

2013-07-17 1:19 am complexified #custserv A1: loyalty, growth, reputation, perceived value

2013-07-17 1:19 am ImMarkBernhardt Indeed. RT @W_Goddard: A2 - Good #custserv doesn't have to beexpensive

2013-07-17 1:19 am TheCEInstitute RT @TeresaAllen: A2 A smile and friendly greeting cost nothingn#custserv

2013-07-17 1:20 am lorijovest A2 Hiring the right people may cost more, so why compete for the

basement position? #custserv2013-07-17 1:20 am GregOrtbach Products & Services can be discounted. Customer service - not so

much. #custserv

2013-07-17 1:20 am AlexTambascio @GregOrtbach A2 the low $ only gets them to try it not continue if

service is lacking #CustServ

2013-07-17 1:20 am W_Goddard Your product and or service must have VALUE to customer and mustbe supported with great #custserv

2013-07-17 1:20 am AlHopper_ A2 Price gets them in the door, but good #custserv keeps themcoming back. #rinserepeat

2013-07-17 1:20 am berkson0 @sjabbott @GregOrtbach And if one company can do it, so shouldothers be able to do the same? #Costco #custserv

2013-07-17 1:20 am instapulse A2: Price advantage only lasts for so long; good service, greatproducts/services keep people coming back #custserv

2013-07-17 1:20 am avdhuman RT @changeguerilla: A1: Eventually all products becomecommodities and all you are left with is customer experience.#CustServ

2013-07-17 1:20 am ValaAfshar Three rules for building a great company: 1. better before cheaper, 2.revenue before cost, 3. no other rule. #custserv

2013-07-17 1:20 am CustServGreeter @complexified Hi, Bruce! Good to see you. #custserv

2013-07-17 1:20 am BH_Social Price pt should dictate what you offer immediately in #custserv but toomuch tech, opps exist to not diversify over time

2013-07-17 1:20 am W_Goddard @GregOrtbach but it can be done more effectively and efficiently

#custserv2013-07-17 1:20 am AlHopper_ Exactly this RT @AlexTambascio @GregOrtbach A2 the low $ only

gets them to try it not continue if service is lacking #CustServ

2013-07-17 1:20 am brandleadership A2 You can't just compete on price! Even Wal Mart gives good#custserv

2013-07-17 1:21 am lorijovest A2 Most consumers understand the risk of low price. #custserv

2013-07-17 1:21 am TheCEInstitute @GregOrtbach Discounted #custserv? A scary thought!

2013-07-17 1:21 am elizabethtraub You cant give back a bad flight RT @GregOrtbach: Products &Services can be discounted. Customer service - not so much.

















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#custserv

2013-07-17 1:21 am KatjaMatosevic A2: Without the element of customer service in your competitive

strategy you wont stay long on market.Put passion in what you do.#CustServ

2013-07-17 1:21 am KyleneBeers A2 Slashing prices might get them in the door and slashing cust

service will get them right back out! #custserv

2013-07-17 1:21 am MarshaCollier Q3: For the sake of discussion: Your products are poor in quality. Is

service going to help much? #custserv

2013-07-17 1:21 am AlHopper_ @lorijovest why should it be a risk? Don't we as Customers deservethe best value AND service for our $? #custserv

2013-07-17 1:21 am AlexTambascio RT @AlHopper_: A2 Price gets them in the door, but good #custservkeeps them coming back. #rinserepeat

2013-07-17 1:21 am BH_Social If not a lot of $$$ to spend, be the smartest #custserv enterprise.Digital only using proactive tools, etc. Find value niche

2013-07-17 1:21 am GregOrtbach @berkson0 @sjabbott #custserv speaks volumes while driving salesvolumes.

2013-07-17 1:21 am elizabethtraub And adds value to any experience. RT @TeresaAllen: A2 A smileand friendly greeting cost nothingn #custserv

2013-07-17 1:21 am GregOrtbach RT @MarshaCollier: Q3: For the sake of discussion: Your products

are poor in quality. Is service going to help much? #custserv .2013-07-17 1:21 am AlHopper_ RT @MarshaCollier Q3: For the sake of discussion: Your products

are poor in quality. Is service going to help much? #custserv

2013-07-17 1:22 am CustServGreeter RT @MarshaCollier: Q3: For the sake of discussion: Your productsare poor in quality. Is service going to help much? #custserv

2013-07-17 1:22 am Fortuna33 @KyleneBeers The delivery of your #custserv will let your customersknow how much you value them.

2013-07-17 1:22 am ImMarkBernhardt Q2: If your big differentiator is price, can you still do service?#custserv | A: Good service can help cross-sell, up-sell and resell.

2013-07-17 1:22 am MarshaCollier A2: Not naming names, but I can think of a few co's with crummyproducts - and superlative #custserv #bizarre

2013-07-17 1:22 am TheCEInstitute RT @MarshaCollier: Q3: For the sake of discussion: Your productsare poor in quality. Is service going to help much? #custserv

2013-07-17 1:22 am brandleadership RT @alhopper_: A2 Price gets them in the door, but good #custserv

keeps them coming back. #rinserepeat

2013-07-17 1:22 am BH_Social Part of #custserv is adapting your products based upon incoming

feedback.

2013-07-17 1:22 am BarryBirkett But many will complain about low quality just the same RT@lorijovest: A2 Most consumers understand the risk of low price.

#custserv

2013-07-17 1:22 am elizabethtraub In the end, noRT @MarshaCollier: Q3: For the sake of discussion:

Your products are poor in quality. Is service going to help much?

#custserv2013-07-17 1:22 am lorijovest @alhopper Customers deserve the best service tho they may lower

their expectations for price - less staffing = less service #custserv

2013-07-17 1:22 am CustServGreeter BAM! RT @BH_Social: Part of #custserv is adapting your products

based upon incoming feedback.

2013-07-17 1:22 am complexified #custserv A2: yes. Service excellence adds value. A competitiveadvantage. Builds brand, loyalty. Resilience in mkt turmoil.

2013-07-17 1:22 am AlHopper_ A3 Service might make up for it, but it will be hard to keep good#custserv reps since their morale will be hit call after call

















































2013-07-17 1:23 am AB_BizAdvisors @CustServGreeter Hey All, My apologies, but watching #asg tonight.Looking forward to reading script. Have a good one!! #custserv

2013-07-17 1:23 am SJAbbott A3 I wouldn't ever suggest cutting back on quality in order to givebetter service. It's not an either/or equation. #custserv

2013-07-17 1:23 am GregOrtbach A3: Eventually your product/service needs to have reliability.#custserv can cultivate the relationship and potentially offer 2ndchances.

2013-07-17 1:23 am TheCEInstitute A3: Service can't make up for poor quality. Without exceptional

products, exceptional service remains grounded. #CustServ2013-07-17 1:23 am CustServGreeter @AB_BizAdvisors Glad you could make it! #custserv

2013-07-17 1:23 am MarshaCollier #custserv RT @changeguerilla: @MarshaCollier And people choosethe service over the product every time!

2013-07-17 1:23 am ImMarkBernhardt #custserv | A3: Invest in the product first. Knowingly selling apoor-quality product is likely a disservice to the customer.

2013-07-17 1:23 am LovelyLu A3 Great service creates loyalty and loyalty makes people overlook alesser product. #custserv

2013-07-17 1:23 am AlHopper_ RT @lorijovest: Customers deserve the best service tho they maylower their expectations for price - less staffing = less service#custserv

2013-07-17 1:23 am GregOrtbach Agreed! Nice to see you Branden! RT @TheCEInstitute:@GregOrtbach Discounted #custserv? A scary thought!

2013-07-17 1:24 am lorijovest A3 Nope. Customers will get tired of fighting the battle, will move on toyour competitors #custserv

2013-07-17 1:24 am basicsofliving RT @changeguerilla: A1: Eventually all products becomecommodities and all you are left with is customer experience.#CustServ

2013-07-17 1:24 am W_Goddard RT @GregOrtbach A3: product/service needs to have reliability.#custserv can cultivate the relationship and potentially offer 2ndchances.

2013-07-17 1:24 am CustServGreeter RT @LovelyLu: A3 Great service creates loyalty and loyalty makes

people overlook a lesser product. #custserv2013-07-17 1:24 am TeresaAllen Q2: Price level and service level must be parallel or you will fall short

of customer expectations #custserv

2013-07-17 1:24 am instapulse A3: Poor quality products won't lead to referrals so no new customersto service! #custserv

2013-07-17 1:24 am brandleadership RT @marshacollier: Q3: For the sake of discussion: Your products

are poor in quality. Is service going to help much? #custserv

2013-07-17 1:24 am TheCEInstitute RT @ImMarkBernhardt: #custserv | A3: Invest in the product first.

Knowingly selling a poor-quality product is likely a disservice to thecu\\u2026

2013-07-17 1:24 am CustServGreeter RT @instapulse: A3: Poor quality products won't lead to referrals so

no new customers to service! #custserv2013-07-17 1:24 am elizabethtraub @MarshaCollier A.3 great customer can only distract for a little while.

A poor product is often the last taste left. #custserv

2013-07-17 1:24 am KyleneBeers A3 Minimally. A bad product apologized for by good customer service

doesn't make the bad product better. #custserv

2013-07-17 1:24 am lorijovest A3 We always tell those we train to work to ensure the product isimproving #custserv

2013-07-17 1:24 am KatjaMatosevic A3: Don't think it does.Loyal customers expect good service andquality.Don't even bother to go on market with a product low qlty

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#CustServ

2013-07-17 1:24 am BarryBirkett Actually, #custserv can be differentiator that avoids commodity status

RT @changeguerilla: Eventually all products become commodities...

2013-07-17 1:24 am complexified @CustServGreeter always great to be here in #custserv

2013-07-17 1:25 am elizabethtraub Very true. RT @TeresaAllen: Q2: Price level and service level mustbe parallel or you will fall short of customer expectations #custserv

2013-07-17 1:25 am lorijovest A3 Service provider can relay info to production to improve things, in

some cases, register complaints, etc #custserv

2013-07-17 1:25 am MarshaCollier @complexified Good to see you tonight #custserv2013-07-17 1:25 am EricJacobsonKC RT @AMACOMBooks: "Delight Your Customers is a must-read foryou and your employees" via @ericjacobsonkc @enthused #custservhttp://t.co/9i\\u2026

2013-07-17 1:25 am KatjaMatosevic RT @CustServGreeter: RT @instapulse: A3: Poor quality productswon't lead to referrals so no new customers to service! #custserv

2013-07-17 1:25 am ideabloke A3: As an example, I don't choose to go to a bar w/ the best drinkselection, I go where I'm most comfortable. #custserv

2013-07-17 1:25 am GregOrtbach @TeresaAllen True. Expectations are like the championship game.Almost satisfied doesn't often cut it. #custserv

2013-07-17 1:25 am eisconsulting Pretty much. RT @KyleneBeers A bad product apologized for by

good customer service doesn't make the bad product better.#custserv

2013-07-17 1:25 am CustServGreeter @AB_BizAdvisors Hope your evening is a good one. :) #custserv

2013-07-17 1:25 am MarshaCollier @lorijovest Communication is key to good #custserv

2013-07-17 1:25 am changeguerilla A3: Not poor products - at least not forever because an averageproduct and great CS will win out. #CustServ

2013-07-17 1:25 am AlexTambascio @GregOrtbach @MarshaCollier A2 yes! only for so long. Peeps dobiz with peeps. I give good #CustServ reps more time and opportunityto fix

2013-07-17 1:25 am lorijovest A3 And who wants to apologize over and over and over for badproduct? #custserv

2013-07-17 1:25 am AlHopper_ @lorijovest The opposite is also true tho. We expect to get more#custserv when we pay more. better business model?

2013-07-17 1:26 am KyleneBeers Short night for me tonight--must get on to project due tomorrow or I'llbe the one explaining the poor service! Night all! #custserv

2013-07-17 1:26 am eisconsulting Indeed. Balance. RT @TeresaAllen: Price level and service level

must be parallel or you will fall short of customer expectations#custserv

2013-07-17 1:26 am GregOrtbach Q4: High tech, small staff startup offering free widgets: How is serviceimportant? #custserv

2013-07-17 1:26 am lorijovest @alhopper I know I'd rather get better service and pay a bit more. If

things go wrong, you know they'll be fixed! #custserv

2013-07-17 1:26 am CustServGreeter @KyleneBeers Thanks for coming, Kylene! See you soon! #custserv2013-07-17 1:26 am MarshaCollier @elizabethtraub Exactly... #custserv

2013-07-17 1:26 am complexified #custserv A3: if products marginally acceptable, service excellence

may help. But go improve Q and S

2013-07-17 1:26 am AlHopper_ RT @GregOrtbach Q4: High tech, small staff startup offering free

widgets: How is service important? #custserv

2013-07-17 1:26 am SJAbbott @ideabloke Good example. But you probably have a threshold forhow limited the selection compared to how comfortable the space.

#custserv






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your name #custserv

2013-07-17 1:28 am GregOrtbach @BH_Social Good point. But make me feel special through #custserv

part of a beta group and I'll remember you. #custserv

2013-07-17 1:28 am TheCEInstitute A4: Provide exceptional #custserv to show customers that they matteeven if they don't spend a dollar.

2013-07-17 1:28 am lorijovest @sjabbot Very very true - cheap does not equal value. Huge diff#custserv

2013-07-17 1:28 am MarshaCollier A4: Speaking of which? Social media is a place where #custserv is

rare2013-07-17 1:28 am CustServGreeter @_rockhill Thanks for coming to the chat! #custserv

2013-07-17 1:28 am AlHopper_ @lorijovest there was an article i read about this very thing recently,will have to find it again #custserv

2013-07-17 1:28 am ValaAfshar Quality is defined by a customer's perception. Customer advocatesexpect excellent product and service quality. #custserv

2013-07-17 1:28 am 247ModernMom @elizabethtraub @ideabloke CHEERS! What do I win? Lol!#CustServ

2013-07-17 1:29 am GregOrtbach @amandabohan Never to late to join the #custserv discussionAmanda. It's great to see you. :)

2013-07-17 1:29 am SJAbbott @ideabloke Agreed. It's often the deal maker or deal breaker for me.

#custserv2013-07-17 1:29 am BarryBirkett @elizabethtraub @lorijovest: True. If you care enough to provide

good service, should be providing better product first. #custserv

2013-07-17 1:29 am Michael_Lytle A4 a small co w/ a great service organization can differentiate and

allow small companies to compete with giants, and win! #custserv

2013-07-17 1:29 am ens0204 RT @GregOrtbach: @TeresaAllen True. Expectations are like thechampionship game. Almost satisfied doesn't often cut it. #custserv

2013-07-17 1:29 am GregOrtbach @complexified Great to see you Bruce. How are things? #custserv

2013-07-17 1:29 am ImMarkBernhardt RT @AlHopper_: A4 That is the most important time to build your#custserv reputation: at the start of the venture

2013-07-17 1:29 am MarshaCollier @ideabloke As you should! (A3) #custserv

2013-07-17 1:29 am ideabloke I will make it a point to divert friends away from a hi-quality place w/ horrible #custserv

2013-07-17 1:29 am elizabethtraub Hello to both of you. Just popping in. #custserv @CustServGreeter@ideabloke

2013-07-17 1:29 am KatjaMatosevic A4: It's crucial. Support service always has to be exeptional. Far morefor startups. #CustServ

2013-07-17 1:29 am BH_Social @GregOrtbach If you're new company using free service as foot in

the door, #custserv has to be 1st area of investment, beforemarketing

2013-07-17 1:29 am MarshaCollier @elizabethtraub Good to see you #custserv

2013-07-17 1:29 am AlexTambascio RT @MarshaCollier: A4: Speaking of which? Social media is a place

where #custserv is rare2013-07-17 1:29 am 247ModernMom RT @ideabloke: I will make it a point to divert friends away from a

hi-quality place w/ horrible #custserv

2013-07-17 1:29 am CustServGreeter @elizabethtraub Nice to see you! #custserv

2013-07-17 1:30 am elizabethtraub Yes! RT @AlHopper_: A4 That is the most important time to build

your #custserv reputation: at the start of the venture

2013-07-17 1:30 am ImMarkBernhardt Q4: High tech, small staff startup offering free widgets: How is service

important? #custserv | A: Establish value even before they pay.

2013-07-17 1:30 am eisconsulting Cheers :)RT @elizabethtraub @ideabloke Where everybody knows








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your name #custserv

2013-07-17 1:30 am Toby_Metcalf Good evening everyone, sorry to be late #custserv

2013-07-17 1:30 am CustServGreeter HALFTIME!! Please sip your beverage of choice. #custserv #Zappos

2013-07-17 1:30 am AlHopper_ RT @ImMarkBernhardt: Q4: High tech, small staff startup offering free

widgets: How is service important? #custserv | A: Establish valueeve\\u2026

2013-07-17 1:30 am jambalayaval55 RT @KyleneBeers: A3 Minimally. A bad product apologized for by

good customer service doesn't make the bad product better.

#custserv2013-07-17 1:30 am londonlibrary RT @GregOrtbach: @NoScheduleMan @londonlibrary I love hearingabout great #custserv in #ldnont :)

2013-07-17 1:30 am ideabloke @MarshaCollier Thx Marsha, jumping in midstream & can't remembe

Q #'s. :p #custserv

2013-07-17 1:30 am 247ModernMom RT @elizabethtraub: Yes! RT @AlHopper_: A4 That is the most

important time to build your #custserv reputation: at the start of theventure

2013-07-17 1:30 am MarshaCollier *chug* *chug** RT @CustServGreeter: HALFTIME!! Please sip yourbeverage of choice. #custserv #Zappos

2013-07-17 1:30 am AlexTambascio @MarshaCollier #CustServ = FAQs in SM!

2013-07-17 1:30 am serviceplease20 RT @MarshaCollier: @flavmartins Why do you always scheduletweets during the #custserv chat - why not join in?

2013-07-17 1:30 am AlHopper_ after dinner #coffee > after dinner mint RT @CustServGreeter:HALFTIME!! Please sip your beverage of choice. #custserv #Zappos

2013-07-17 1:30 am MarshaCollier @ideabloke I feel your pain, I try to watch everyone in #custserv -whew

2013-07-17 1:30 am lorijovest Whoa! You guys move fast. 30 minutes just flew by!!! #custserv

2013-07-17 1:31 am elizabethtraub Yes and you too RT @MarshaCollier: @elizabethtraub Good to seeyou #custserv

2013-07-17 1:31 am ideabloke *clink! RT @MarshaCollier *chug* *chug** RT @CustServGreeter:HALFTIME!! Please sip your beverage of choice. #custserv #Zappos

2013-07-17 1:31 am AlHopper_ great convos do that ;0) RT @lorijovest: Whoa! You guys move fast.30 minutes just flew by!!! #custserv

2013-07-17 1:31 am katmandelstein RT @ValaAfshar: Quality is defined by a customer's perception.Customer advocates expect excellent product and service quality.#custserv

2013-07-17 1:31 am MarshaCollier @AlexTambascio FAQs!! I keep stressing them in my books ..andyet? still? #custserv

2013-07-17 1:31 am kindracotton RT @MarshaCollier: Q3: For the sake of discussion: Your productsare poor in quality. Is service going to help much? #custserv

2013-07-17 1:31 am MarshaCollier Q5: Which helps your long-rnage goals more: Great service or great

brand recognition/respect? #custserv

2013-07-17 1:31 am TeresaAllen Repurchase rate important even for widgets JD Power study showeddiff b/w 'pleased' and 'delighted' was doubling of repurchase#custserv

2013-07-17 1:31 am instapulse A4: Service is key regardless if free or not; show them great service

and they will pay for next product, tell 2 friends... #custserv

2013-07-17 1:31 am complexified #custserv A4: accurate and timely order fulfillment. Product problems

addressed fast & well. Build the base and the brand.

2013-07-17 1:31 am AlHopper_ RT @MarshaCollier: Q5: Which helps your long-rnage goals more:

Great service or great brand recognition/respect? #custserv

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2013-07-17 1:31 am GregOrtbach @BH_Social Yes. I've always been impressed with @sanebox.Questions are always answered super quick - often by top brass.#custserv

2013-07-17 1:31 am LovelyLu Cheers! RT @CustServGreeter: HALFTIME!! Please sip yourbeverage of choice. #Zappos #custserv

2013-07-17 1:31 am katmandelstein RT @MarshaCollier: A4: Speaking of which? Social media is a placewhere #custserv is rare

2013-07-17 1:31 am Toby_Metcalf A4 that initial interaction is the key an ongoing relationship and future

sales #custserv2013-07-17 1:31 am Jonathan_HR_Law A3. Risk of sounding like management lawyer i am, we can't be soafraid of litigation that we retain mediocrity. . #CustServ

2013-07-17 1:31 am GregOrtbach RT @MarshaCollier: Q5: Which helps your long-rnage goals more:

Great service or great brand recognition/respect? #custserv .

2013-07-17 1:31 am W_Goddard Halftime means time to put the little guy to sleep...see you all next

week #custserv

2013-07-17 1:31 am CustServGreeter RT @MarshaCollier: Q5: Which helps your long-range goals more:Great service or great brand recognition/respect? #custserv

2013-07-17 1:31 am MarshaCollier @LovelyLu Love #custserv toats with you!

2013-07-17 1:32 am W_Goddard Good night all... #custserv

2013-07-17 1:32 am amandabohan Love your thinking! RT@TheCEInstitute A4: Provide exceptional#custserv to show customers that they matter even if they don't spend

a dollar

2013-07-17 1:32 am KipLyn RT @MarshaCollier: A2: Not naming names, but I can think of a few

co's with crummy products - and superlative #custserv #bizarre

2013-07-17 1:32 am CustServGreeter @W_Goddard Thanks for coming, sir! See you next time. #custserv

2013-07-17 1:32 am GregOrtbach A5: Great service AND great brand recognition/respect #custserv

2013-07-17 1:32 am elizabethtraub Hard stuff H2o RT @MarshaCollier: *chug* *chug** RT@CustServGreeter: HALFTIME!! Please sip your beverage of choice.

#custserv #Zappos

2013-07-17 1:32 am LovelyLu A5 Great service brings about great brand recognition/respect!

#custserv2013-07-17 1:32 am lorijovest A5 - Great service, as repeat business helps you build brand

recognition. Ambassadors spread the word! #custserv

2013-07-17 1:32 am SJAbbott @elizabethtraub @AlHopper_ If you don't build #custserv into yourculture at the beginning, it will be very difficult to instil it later.

2013-07-17 1:32 am MarshaCollier With exemplary #custserv, your brand will be recognized. Servicefirst! A5

2013-07-17 1:32 am GregOrtbach I like how you think ;) RT @LovelyLu: A5 Great service brings aboutgreat brand recognition/respect! #custserv

2013-07-17 1:32 am AlexTambascio RT @AlHopper_: great convos do that ;0) RT @lorijovest: Whoa! Youguys move fast. 30 minutes just flew by!!! #custserv

2013-07-17 1:32 am serviceplease20 @MarshaCollier Sorry late here. A3: poor quality products, don'tbother with #custserv You get what you pay for.

2013-07-17 1:32 am ValaAfshar Your brand is what people say about you when you're not in the room

Today, the web is the room, and it's social. #custserv

2013-07-17 1:32 am Toby_Metcalf A5 Service! #custserv

2013-07-17 1:33 am KatjaMatosevic A5: It's a chain. With good service you get respect. W/respect - loyalclients. Loyal clients - brand strenght. #CustServ

2013-07-17 1:33 am basicsofliving RT @BarryBirkett: Actually, #custserv can be differentiator that avoidscommodity status RT @changeguerilla: Eventually all products





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2013-07-17 1:33 am kindracotton @MarshaCollier A3: I think good service can make up for a poor

product, especially if that poor product is THE EXCEPTION.#CustServ

2013-07-17 1:33 am instapulse A5: Great brand recognition/RESPECT cannot be earned without

great service. Service first, recognition will follow #custserv

2013-07-17 1:33 am CustServGreeter @elizabethtraub Me too! H2O #custserv

2013-07-17 1:33 am Toby_Metcalf RT @LovelyLu A5 Great service brings about great brand

recognition/respect! #custserv2013-07-17 1:33 am ImMarkBernhardt Q5: Which helps your long-range goals more: Great service or greatbrand recognition/respect? #custserv | A: Get known for great service

2013-07-17 1:33 am eStreamDesk Live Chat = Happy Customers https://t.co/8wNhjwt0ps #custserv #cex

#ccx #trend #best #estream

2013-07-17 1:33 am GregOrtbach @serviceplease20 Great to see you Andrew. Thanks for being part of

#custserv

2013-07-17 1:33 am AlexTambascio @AlHopper_ @lorijovest make you thirsty too #CustServ

2013-07-17 1:33 am TeresaAllen Q5 Your brand recognition is often based on your service reputationso not mutually exclusive #custserv

2013-07-17 1:33 am CustServGreeter @Toby_Metcalf Hi, Toby! #custserv

2013-07-17 1:33 am lorijovest A5 Service to create ambassadors who spread fab WOM #custserv2013-07-17 1:33 am ElliKh RT @ValaAfshar: Your brand is what people say about you when

you're not in the room. Today, the web is the room, and it's social.#custserv

2013-07-17 1:33 am fmisle @MarshaCollier @AlexTambascio I once heard a company hatedFAQ's because they liked to answer tickets #custserv

2013-07-17 1:33 am ValaAfshar Keep your promises = strong brand. #custserv

2013-07-17 1:33 am AlHopper_ A5 Doesn't outstanding #custserv act as brand recognition/respect

ask @Zappos among other leaders

2013-07-17 1:33 am ens0204 A5: They have to go hand in hand. Brand = every experience acustomer has w/ your company. Service is big part of that. #custserv

2013-07-17 1:33 am instapulse +1 RT @lorijovest A5 Service to create ambassadors who spread fabWOM #custserv

2013-07-17 1:33 am AlexTambascio RT @MarshaCollier: @AlexTambascio FAQs!! I keep stressing themin my books ..and yet? still? #custserv

2013-07-17 1:33 am bethdockins \\u201c@MarshaCollier: A4: Speaking of which? Social media is aplace where #custserv is rare\\u201d let's change that! My gal@AmandaCordell is on it!

2013-07-17 1:33 am AlexTambascio RT @fmisle: @MarshaCollier @AlexTambascio I once heard acompany hated FAQ's because they liked to answer tickets #custserv

2013-07-17 1:34 am complexified @GregOrtbach fine Greg. Delivered new wrkshp to Fed agcy- stratplanning through complexity perspective. Jrnl article out soon.

#custserv2013-07-17 1:34 am ideabloke A5: I've always thought the best branding is integrity. Doing what you

say you're going to do, building trust. #custserv

2013-07-17 1:34 am lorijovest A5 Making great service a differentiator builds your brand #custserv

2013-07-17 1:34 am Questions1st RT @berkson0: #custserv chat: "Is customer service ever

UNimportant to a business?" < answer seems obvious, so curious tosee how this play\\u2026

2013-07-17 1:34 am _rockhill A5 Great #custserv will build #wordofmouth which you can now

develop analytics through new media better enforcing #brand status.












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2013-07-17 1:36 am FlyingPhotog A5: Brand recognition is worthless if you're known for bad service.#custserv

2013-07-17 1:36 am KatjaMatosevic Welcome my time zone friend :) @serviceplease20 @GregOrtbach#CustServ

2013-07-17 1:36 am GregOrtbach @serviceplease20 Awesome enjoy the chat - AND the beach!#custserv

2013-07-17 1:36 am berkson0 What helps most is when we realize great brand recognition/respect is

integrally connected to great #custserv. @MarshaCollier

2013-07-17 1:36 am MarshaCollier Tourgh question #6, everyone must be thinking #custserv2013-07-17 1:36 am CustServGreeter RT @berkson0: What helps most is when we realize great brandrecognition/respect is integrally connected to great #custserv.@MarshaCollier

2013-07-17 1:36 am AlHopper_ @serviceplease20 Where in Germany? I used to live in Augsburg#custserv

2013-07-17 1:36 am SJAbbott A5 Great service creates a great experience. A great experience it atroot of a great brand. Brand is outcome of #custserv strategy.

2013-07-17 1:36 am BarryBirkett Or destroyed by absence of it RT @theceinstitute: A5: A great brandrecognition & respect ESTABLISHED through exceptional service.#CustServ

2013-07-17 1:36 am lorijovest @MarshaCollier I get that. A contact at Google, Twitter or FB isGOLD! #custserv

2013-07-17 1:36 am Jonathan_HR_Law Have to treat employees well if you want them to treatcustomers/patients well #custserv

2013-07-17 1:36 am GregOrtbach This calls for a Koffee Klutch! RT @KatjaMatosevic: Welcome mytime zone friend :) @serviceplease20 @GregOrtbach #CustServ

2013-07-17 1:37 am TheCEInstitute A6: You can build a great brand, but not a sustainable brand. Service

will always win out. #CustServ

2013-07-17 1:37 am MarshaCollier A6: I can't think of an example #custserv

2013-07-17 1:37 am KatjaMatosevic Uh...difficult at 3 AM lol RT @MarshaCollier: Tourgh question #6,everyone must be thinking #custserv

2013-07-17 1:37 am lorijovest A6 Hmmmm....that's a good one. I'd say no, though maybe?#custserv

2013-07-17 1:37 am AlHopper_ A6 We are speaking of #custserv in general, right? Not just #social...

2013-07-17 1:37 am W_Goddard @CustServGreeter sorry I can't stick around, such a good #custservtopic tonight

2013-07-17 1:37 am MarshaCollier @lorijovest Rarer than gold LOL #custserv

2013-07-17 1:37 am TeresaAllen Q6: WalMart is a brand now based on price not service #custserv

2013-07-17 1:37 am CustServGreeter @Jonathan_HR_Law Hi, Jonathan! #custserv

2013-07-17 1:37 am rkaufman90 RT @ideabloke: A5: I've always thought the best branding is integrity

Doing what you say you're going to do, building trust. #custserv

2013-07-17 1:37 am kindracotton @GregOrtbach A4: Again good customer service can go A LONG

WAY, especially early on when early adopters are your customers.#CustServ

2013-07-17 1:37 am Toby_Metcalf RT @Jonathan_HR_Law Have to treat employees well if you wantthem to treat customers/patients well #custserv

2013-07-17 1:37 am complexified #custserv A5: both important. Brand supported by service, ideally.

2013-07-17 1:37 am LovelyLu @GregOrtbach ;-) #CustServ

2013-07-17 1:37 am MarshaCollier @KatjaMatosevic Thank you for joining us from Italy !! #custserv You

must be sleepy!

2013-07-17 1:37 am CustServGreeter RT @GregOrtbach: @serviceplease20 Awesome enjoy the chat -

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AND the beach! #custserv

2013-07-17 1:37 am AlexTambascio @AlHopper_ @MarshaCollier A5 no question the best brands have

had many a transaction to become the best: a must for great#CustServ

2013-07-17 1:37 am kindracotton RT @MarshaCollier: YES! RT @_rockhill: If the price is cheap,

service is an added benefit. Best example? @IKEA. But don't use#custserv to \\u2026

2013-07-17 1:37 am ideabloke @MarshaCollier Mulling over the defo of 'great brand'. #custserv

2013-07-17 1:38 am SJAbbott A6 Those who align with your brand will appreciate the #custservstyle you provide. It's very subjective.

2013-07-17 1:38 am berkson0 @marshacollier Some would say Apple built a great brand withmediocre service #custserv

2013-07-17 1:38 am lorijovest A6 I'd say FB is a pretty darn good product, though I'm not an adbuyer customer, so I'm not sure. #custserv

2013-07-17 1:38 am TheCEInstitute @BarryBirkett Oh absolutely! The presence of exceptional service iscrucial to establish a brand. #custserv

2013-07-17 1:38 am CustServGreeter RT @GregOrtbach: Q6: Can you build a great brand without greatservice? Can you think of an example? #custserv

2013-07-17 1:38 am AlHopper_ I was thinking this, esp in #social RT @berkson0: @marshacollier

Some would say Apple built a great brand with mediocre service#custserv

2013-07-17 1:38 am MarshaCollier @LovelyLu I am also a HUGE fan of @PeekAnalytics - I've beenmentioning them when I give talks #custserv

2013-07-17 1:38 am Toby_Metcalf Great brands are ones that can anticipate AND deal with problems

#custserv

2013-07-17 1:38 am KatjaMatosevic Little bit but I couldn't miss this1 RT @MarshaCollier:

@KatjaMatosevic Thank you for joining us from Italy !! #custserv Youmust be sleepy!

2013-07-17 1:38 am kindracotton RT @GregOrtbach: Q6: Can you build a great brand without great

service? Can you think of an example? #custserv

2013-07-17 1:38 am ideabloke A6: I guess if defo of 'great brand' is can a company exist, then thereare quite a few examples. #custserv

2013-07-17 1:38 am instapulse A6: A well recognized brand perhaps, but not a great brand; = knownfor the wrong reasons. #custserv

2013-07-17 1:39 am MarshaCollier @berkson0 To comment on that might cause a stir #custserv

2013-07-17 1:39 am BluTigres RT @AlHopper_: after dinner #coffee > after dinner mint RT@CustServGreeter: HALFTIME!! Please sip your beverage of choice.#custserv #Zapp\\u2026

2013-07-17 1:39 am _rockhill A6 Designers and artists earn respect through #talent but sinkswithout #custserv. Success in arts is almost always a #b2b affair.

2013-07-17 1:39 am MarshaCollier Q7: Can you turn a reputation for bad service into a brand

differentiator? #custserv2013-07-17 1:39 am lorijovest A6 Great brands will inevitably have some service problems. Tough to

keep track of all those reps and be perfect every time. #custserv

2013-07-17 1:39 am ens0204 A6: Several airlines come to mind. Depends on how you define

"great." #custserv

2013-07-17 1:39 am GregOrtbach RT @MarshaCollier: Q7: Can you turn a reputation for bad serviceinto a brand differentiator? #custserv .

2013-07-17 1:39 am CustServGreeter RT @MarshaCollier: Q7: Can you turn a reputation for bad serviceinto a brand differentiator? #custserv

















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2013-07-17 1:39 am bryancarguy RT @Toby_Metcalf: Great brands are ones that can anticipate ANDdeal with problems #custserv

2013-07-17 1:39 am AlHopper_ RT @MarshaCollier: Q7: Can you turn a reputation for bad serviceinto a brand differentiator? #custserv

2013-07-17 1:39 am kindracotton RT @MarshaCollier: Tough question #6, everyone must be thinking#custserv (Agreed, I can only think of "OK brands with poor service.)

2013-07-17 1:39 am ImMarkBernhardt Or Google RT @berkson0: @marshacollier Some would say Apple

built a great brand with mediocre service #custserv

2013-07-17 1:39 am MarshaCollier @_rockhill Very true! #custserv2013-07-17 1:40 am MarshaCollier @ImMarkBernhardt @berkson0 or Twitter #custserv

2013-07-17 1:40 am LovelyLu A6 I can't think of any brand that wouldn't get crucified if they had bad

service. Look at Amy's Baking Company debacle. #custserv

2013-07-17 1:40 am lorijovest Q7 Look at Dick's Last Resort - restaurant where they make fun ofcustomers and act very crudely. People love it. #custserv

2013-07-17 1:40 am TheCEInstitute RT @MarshaCollier: Q7: Can you turn a reputation for bad serviceinto a brand differentiator? #custserv

2013-07-17 1:40 am bryancarguy Ha! RT @MarshaCollier: @berkson0 To comment on that mightcause a stir #custserv

2013-07-17 1:40 am GregOrtbach A7: In a "no frills" sort of way, perhaps. But I wouldn't consider it a

long-term strategy. #custserv2013-07-17 1:40 am MarshaCollier @kindracotton yes, me too #6 is a hard one as well #custserv

2013-07-17 1:40 am AlexTambascio @Toby_Metcalf @fmisle @MarshaCollier #CustServ is where I endup after I look through FAQs

2013-07-17 1:40 am lorijovest Ummm...yeah. Maybe "big?" RT @ens0204 A6: Several airlines cometo mind. Depends on how you define "great." #custserv

2013-07-17 1:40 am TeresaAllen Q7 Jet Blue made the 'passenger bill of rights' after they were oneswho lert passengers sitting on the runway for hours #custserv

2013-07-17 1:40 am BelgraviaBB RT @MarshaCollier: Even if the only game in town, exemplary#custserv will make business legendary - with LOTS of customers! A!

2013-07-17 1:41 am bryancarguy RT @Hyken: Just okay is not okay! #business #custserv

http://t.co/ItJjyw2cyu2013-07-17 1:41 am MarshaCollier Bad service IS a differentiator - but not in a good way #custserv #7

2013-07-17 1:41 am _rockhill @MarshaCollier You can't find out what works in #custserv without#failure and #risk. Always test and assess both good and bad.

2013-07-17 1:41 am CustServGreeter A7: RyanAir maybe. Crazy Country Club in Brooklyn makes fun ofcustomers--it's a parody of good service. #custserv

2013-07-17 1:41 am kindracotton A6: How can you be GREAT, which implies exceptionalism, yet havemediocre service and/or products. #CustServ

2013-07-17 1:41 am LovelyLu @lorijovest That IS their #CustServ though... its done for comedy

purposed (they made my son wear a hat saying Betty White is hot)

2013-07-17 1:41 am homejobsusa1 RT @MarshaCollier: A6: I can't think of an example #custserv

2013-07-17 1:41 am complexified @GregOrtbach #custserv not making much with the new wkshp, buthopefully will happen. Article in Jrnl for Quality & Participation this

mnth

2013-07-17 1:41 am All4ServOnline RT @MarshaCollier: Q7: Can you turn a reputation for bad serviceinto a brand differentiator? #custserv

2013-07-17 1:41 am TheCEInstitute A7: In the long run, a reputation for bad service will be the icebergthat sinks the ship. #CustServ

2013-07-17 1:41 am AlHopper_ My thoughts as well RT @MarshaCollier Bad service IS adifferentiator - but not in a good way #custserv #7

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2013-07-17 1:41 am All4ServOnline RT @MarshaCollier: Bad service IS a differentiator - but not in a goodway #custserv #7

2013-07-17 1:41 am CustServGreeter @kindracotton Hi, Kindra! Welcome. #custserv

2013-07-17 1:41 am TeresaAllen Q6 I'll say it again - no one goes to WalMart for service... #custserv

2013-07-17 1:41 am lorijovest A7 Has me thinking of an exp I had with Frontier Airlines. Severaldelayed flights, CEO didn't care. Differentiated in a bad way.#custserv

2013-07-17 1:41 am SJAbbott A7 Poor service is a failure to deliver on the experience; it's cheating

the promise to the customer. It's never a differentiator. #custserv2013-07-17 1:42 am MarshaCollier THERE you go!---> RT @TeresaAllen: Q6 I'll say it again - no onegoes to WalMart for service... #custserv

2013-07-17 1:42 am Jonathan_HR_Law #custserv caring about customers needs to be authentic or it'sfalseness back fires.

2013-07-17 1:42 am JDStearns1 RT @ValaAfshar: Three rules for building a great company: 1. better

before cheaper, 2. revenue before cost, 3. no other rule. #custserv

2013-07-17 1:42 am MikeLehrOZA RT @Jonathan_HR_Law: Have to treat employees well if you want

them to treat customers/patients well #custserv

2013-07-17 1:42 am kindracotton A6: If you are deemed to be GREAT it can only be short-lived, in my

opinion. #CustServ

2013-07-17 1:42 am BarryBirkett A6: What about brands built around no service - warehouse clubs, atleast initially. #custserv

2013-07-17 1:42 am Michael_Lytle RT @MarshaCollier: Bad service IS a differentiator - but not in a goodway #custserv #7

2013-07-17 1:42 am wickedjava RT @MarshaCollier: THERE you go!---> RT @TeresaAllen: Q6 I'llsay it again - no one goes to WalMart for service... #custserv

2013-07-17 1:42 am KatjaMatosevic A6: Oh yes. But since it's a kind of competition-they are much longeron market&bigger co. I don't want 2 say. It's not correct #CustServ

2013-07-17 1:42 am instapulse A7: Perhaps in a "we're the best of the worst" kind of way;

telecommunications here in Canada comes to mind #custserv

2013-07-17 1:42 am TheCEInstitute RT @MarshaCollier: THERE you go!---> RT @TeresaAllen: Q6 I'll

say it again - no one goes to WalMart for service... #custserv2013-07-17 1:42 am MarshaCollier @SJAbbott Failing to deliver on the #custserv promise rarely bodes

well

2013-07-17 1:42 am ImMarkBernhardt @MarshaCollier Actually, I've had great experiences when I'vecontacted Twitter. @berkson0 #custserv

2013-07-17 1:42 am bryancarguy RT @Jonathan_HR_Law: Have to treat employees well if you wantthem to treat customers/patients well #custserv

2013-07-17 1:42 am CustServGreeter @TeresaAllen Yes - and yet look at their success. So, maybecustomer service is unimportant if you are Walmart. Goes back to Q1#custserv

2013-07-17 1:43 am ideabloke For the experience! RT @MarshaCollier THERE you go! RT

@TeresaAllen: Q6 I'll say it again - no one goes to WalMart forservice... #custserv

2013-07-17 1:43 am MarshaCollier @ImMarkBernhardt Pssst DM me the contact LOL #custserv

2013-07-17 1:43 am danperezfilms Great products usually trumps mediocre service... #custserv

2013-07-17 1:43 am GregOrtbach I used to think #amex was great for service - not feeling that so muchanymore. Inconsistency is a #custserv killer.

2013-07-17 1:43 am kindracotton RT @MarshaCollier: THERE you go!---> RT @TeresaAllen: Q6 I'llsay it again - no one goes to WalMart for service... #custserv

2013-07-17 1:43 am MarshaCollier @ideabloke If you've ever been to the WalMart near me, its an








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experience not worth repeating #custserv

2013-07-17 1:43 am LovelyLu True, its a reason I don't go RT @TeresaAllen: Q6 I'll say it again - no

one goes to WalMart for service... n #custserv

2013-07-17 1:43 am Michael_Lytle #custserv will always be a differntiator, it is up to us to decide positiveor negative!

2013-07-17 1:43 am SJAbbott @CustServGreeter @TeresaAllen Not really. Walmart doesn'tpromise poor service; it's trades attention and detail for low prices.

#custserv

2013-07-17 1:43 am Toby_Metcalf A7 without a doubt, problems happen, but great companies makethem right #custserv

2013-07-17 1:43 am complexified #custserv A6: Facebook?

2013-07-17 1:43 am MarshaCollier BOOM! ---> RT @GregOrtbach: Inconsistency is a #custserv killer.

2013-07-17 1:43 am AlexTambascio @MarshaCollier used to be a restaurant that was famous for that#CustServ that was bad : Durgin Park Boston!

2013-07-17 1:43 am fmisle @MarshaCollier @ImMarkBernhardt I did too, three years ago ;)#CustServ

2013-07-17 1:43 am berkson0 @immarkbernhardt I've had similar experience with Twitter. Google,on the other hand... @MarshaCollier #custserv

2013-07-17 1:43 am TeresaAllen Sam Walton is rolling over in his grave - he highly valued service but

the co went in diff direction after his passing #custserv2013-07-17 1:44 am BH_Social A6 Some video game makers are great example of quality 'brand'

without #custserv. Entertainment can trump poor service

2013-07-17 1:44 am GregOrtbach Q8: Is customer service always important, from the inception of a

business, or does it *become* important? #custserv

2013-07-17 1:44 am ideabloke @MarshaCollier I am sooo taking your word for it! #custserv

2013-07-17 1:44 am CustServGreeter RT @GregOrtbach: Q8: Is customer service always important, fromthe inception of a business, or does it *become* important? #custserv

2013-07-17 1:44 am MarshaCollier @AlexTambascio There is also the Billy Goat Tavern in Chicago! "Nocoke, Pepsi" #custserv

2013-07-17 1:44 am ImMarkBernhardt BOOM! [echo] RT @MarshaCollier: BOOM! ---> RT @GregOrtbach:

Inconsistency is a #custserv killer.2013-07-17 1:44 am bryancarguy @LovelyLu @lorijovest I won't tell you what the ones at our table said

;-) but I've recommended them to many. #custserv

2013-07-17 1:44 am AlHopper_ Inconsistency across channels is the worst message MT@GregOrtbach Inconsistency is a #custserv killer.

2013-07-17 1:44 am AlHopper_ RT @GregOrtbach Q8: Is customer service always important, fromthe inception of a business, or does it *become* important? #custserv

2013-07-17 1:44 am GregOrtbach I didn't see you come in Randy. Nice to see you! RT @ideabloke:@MarshaCollier I am sooo taking your word for it! #custserv

2013-07-17 1:44 am MarshaCollier RT @GregOrtbach: Q8: Is customer service always important, fromthe inception of a business, or does it *become* important? #custserv

2013-07-17 1:44 am LovelyLu A8 Customer service is important from the second you op;en yourdoors- virtual or otherwise! #custserv

2013-07-17 1:44 am bryancarguy RT @GregOrtbach: Q8: Is customer service always important, from

the inception of a business, or does it *become* important? #custserv

2013-07-17 1:45 am Desk Afraid to answer angry customers on #socialmedia? Download our

guide of 8 effective tips to learn how http://t.co/CV2U4OjSHz#custserv

2013-07-17 1:45 am kindracotton @MarshaCollier @TeresaAllen At the same time, no one would call

Walmart "GREAT". "Great prices
























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2013-07-17 1:45 am Toby_Metcalf A7 Great companies know how to manage expectations and tailor thesolution to the customer #custserv

2013-07-17 1:45 am lorijovest A8 It's always important. Early on, you have to keep EVERYcustomer. #custserv

2013-07-17 1:45 am BarryBirkett But rather go there than get over "service" from some retailers RT@TeresaAllen: ...no one goes to WalMart for service... #custserv

2013-07-17 1:45 am Fortuna33 Yes it does. @Jonathan_HR_Law: #custserv caring about customers

needs to be authentic or it's falseness back fires.

2013-07-17 1:45 am BH_Social A7 Bad service only becomes an opportunity when you're rebooting."We've learned from our poor #custserv past." Redbox did that sorta.

2013-07-17 1:45 am instapulse A8: It's important as soon as you have A customer.#brandambassadors #custserv

2013-07-17 1:45 am kindracotton RT @MarshaCollier: BOOM! ---> RT @GregOrtbach: Inconsistencyis a #custserv killer.

2013-07-17 1:45 am bryancarguy RT @MarshaCollier: BOOM! ---> RT @GregOrtbach: Inconsistencyis a #custserv killer.

2013-07-17 1:45 am TeresaAllen Customers decide on the price vs service equation. The importantthing for sellers is to pick a lane #custserv

2013-07-17 1:45 am TheCEInstitute A8: Service SHOULD always be important; but it can become

important as well. #custserv2013-07-17 1:45 am GregOrtbach A8: Is soil important to a plant? If you want to grow the business you

need a good foundation - and water! #custserv

2013-07-17 1:45 am MarshaCollier Before you even open a business, you've got to plan your #custserv

strategy. One place where slip-ups aren't excused A8

2013-07-17 1:45 am kindracotton RT @GregOrtbach: Q8: Is customer service always important, fromthe inception of a business, or does it *become* important? #custserv

2013-07-17 1:45 am LovelyLu @bryancarguy @lorijovest Such a fun place!!! #CustServ

2013-07-17 1:45 am CustServGreeter Funny how nobody goes to Walmart. :) #custserv

2013-07-17 1:45 am baxter_calvin RT @Michael_Lytle: #custserv will always be a differntiator, it is up tous to decide positive or negative!

2013-07-17 1:45 am serviceplease20 A6: but who is willing to pay for #custserv anymore. Seems so manyare only looking at the $$ sign

2013-07-17 1:46 am laurenkgray True!! RT @MarshaCollier: BOOM! ---> RT @GregOrtbach:Inconsistency is a #custserv killer.

2013-07-17 1:46 am ValaAfshar Anyone that depends on us to succeed is a customer - in business,we have internal customers. #custserv

2013-07-17 1:46 am AlHopper_ A7 RT @SJAbbott: If you don't build #custserv into your culture at the

beginning, it will be very difficult to instil it later.

2013-07-17 1:46 am SJAbbott A8 Maybe it's just me, but I can't imagine a moment when #custserv

isn't important to a business. Never.

2013-07-17 1:46 am MarshaCollier @CustServGreeter You missed my Walmart tweet LOL #custserv

2013-07-17 1:46 am BH_Social A8 #Custserv grows to a priority when your biz plan can afford it. Musgrow proportionally to your customer size

2013-07-17 1:46 am KGlovesLinux Had Great #custserv at Children's Dentist Office today.. We decidedto make another appointment - @MarshaCollier

2013-07-17 1:46 am MarshaCollier @SJAbbott It's not just you #custserv

2013-07-17 1:46 am Toby_Metcalf @bryancarguy thank you for the #custserv RT

2013-07-17 1:46 am instapulse BAM! RT @GregOrtbach A8: Is soil important to a plant? If you want

to grow the business you need a good foundation - and water!#custserv
















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2013-07-17 1:46 am GregOrtbach Zing. Perhaps that's where the smily faces come in - to make youthink you feel happy. @CustServGreeter #custserv

2013-07-17 1:46 am CustServGreeter @MarshaCollier I guess I did. #custserv

2013-07-17 1:47 am TeresaAllen Seriously...RT @CustServGreeter Funny how nobody goes to

Walmart. :) #custserv

2013-07-17 1:47 am ValaAfshar A healthy business cultivates a culture of gratitude and hiresemployees with a passion to serve - at inception. #custserv

2013-07-17 1:47 am amandabohan A8 Always important! Better to keep your early customers long-term

by treating them right than to always have to seek new ones.#custserv

2013-07-17 1:47 am AlHopper_ Rather A8 RT @SJAbbott: If you don't build #custserv into yourculture at the beginning, it will be very difficult to instil it later.

2013-07-17 1:47 am ImMarkBernhardt Q8: Is customer service always important, from inception, or does it*become* important? #custserv | A: It becomes important before

opening.

2013-07-17 1:47 am MarshaCollier @KGlovesLinux Good to hear #custserv

2013-07-17 1:47 am BarryBirkett A8: Customer service isn't ALWAYS important, just when you havecustomers. #custserv

2013-07-17 1:47 am SJAbbott A8 Service is always important. Your capacity to deliver a unique

experience will scale with your success. #custserv2013-07-17 1:47 am lorijovest A8 You can always afford it, if it's a mindset. RT @BH_Social A8

#Custserv grows to a priority when biz plan can afford it.

2013-07-17 1:47 am AlexTambascio @CustServGreeter @GregOrtbach A8 from the start, the start is

where the kinks present well so #CustServ needs to be ready Freddyfirst!

2013-07-17 1:47 am BH_Social @SJAbbott Check the #custserv of national software providers.

Microsoft had the worst rep. Video game brands same now.

2013-07-17 1:47 am bryancarguy +1"RT @AlHopper_: A7 RT @SJAbbott: If you don't build #custserv

into your culture at the (cont) http://t.co/x1aPnwkhqV

2013-07-17 1:47 am AlexTambascio RT @MarshaCollier: @AlexTambascio There is also the Billy Goat

Tavern in Chicago! "No coke, Pepsi" #custserv2013-07-17 1:47 am GregOrtbach @kindracotton Absolutely! Thanks for your tweet Kindra. #custserv

2013-07-17 1:47 am PennyRaffles RT @danperezfilms: Great products usually trumps mediocreservice... #custserv

2013-07-17 1:47 am MarshaCollier I am so looking forward to reading the transcript. So many people are

giving great #custserv advice

2013-07-17 1:47 am Fortuna33 RT @GregOrtbach: Inconsistency is a #custserv killer.

2013-07-17 1:47 am CustServGreeter @bryancarguy Hi, Bryan! #custserv

2013-07-17 1:47 am bryancarguy RT @SJAbbott: A8 Service is always important. Your capacity to

deliver a unique experience will scale with your success. #custserv

2013-07-17 1:48 am bryancarguy #custserv

2013-07-17 1:48 am lorijovest Gotta fly, friends. See you soon! #custserv2013-07-17 1:48 am KatjaMatosevic A8: It's always important. Before you're actually "open" Right on when

you are making your business plan. #CustServ

2013-07-17 1:48 am AlHopper_ @BH_Social don't get me started on video game #custserv but wehad that convo the other day ;0)

2013-07-17 1:48 am MarshaCollier @AlexTambascio You know the place? #custserv

2013-07-17 1:48 am CustServGreeter Yep! RT @MarshaCollier: I am so looking forward to reading the

transcript. So many people are giving great #custserv advice

2013-07-17 1:48 am _rockhill @GregOrtbach Assess needs and operations. #custserv will

















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eventually find its place. Without a process, #custserv is worthless.

2013-07-17 1:48 am KatjaMatosevic Bye Lori! RT @lorijovest: Gotta fly, friends. See you soon! #custserv

2013-07-17 1:48 am homejobsusa1 RT @MarshaCollier: BOOM! ---> RT @GregOrtbach: Inconsistencyis a #custserv killer.

2013-07-17 1:48 am instapulse RT @SJAbbott A8 Service is always important. Your capacity todeliver a unique experience will scale with your success. #custserv

2013-07-17 1:48 am bethdockins @ScottsLawnServ is hosted almost red exclusively by

@AmandaCordell Our customers love her. Mostly FB and twitter

#CustServ2013-07-17 1:48 am ImMarkBernhardt @berkson0 Yes, I fell asleep to sound of crickets while waiting forresponse from Google. They're getting better. @MarshaCollier#custserv

2013-07-17 1:48 am MarshaCollier Smart--> RT @_rockhill Assess needs and operations. #custserv willeventually find its place. Without a process, #custserv is worthless

2013-07-17 1:48 am GregOrtbach A8: #Custserv is the difference between OPEN for business andHOPIN' for business.

2013-07-17 1:48 am complexified #custserv A7: who would seek out a firm known for bad service? Notwhy I stay with Verizon lol.

2013-07-17 1:48 am kindracotton Hey @MarshaCollier once tonight's #CustServ convo dies down, I've

got an interesting situation I'd like your opinion on. So don't lose me :)2013-07-17 1:48 am KatjaMatosevic RT @SJAbbott A8 Service is always important. Your capacity to

deliver a unique experience will scale with your success. #custserv

2013-07-17 1:48 am AlHopper_ +1 RT @KatjaMatosevic A8: It's always important. Before you'reactually "open" Right on when you are making your business plan.

#CustServ

2013-07-17 1:49 am Fortuna33 RT @AlHopper_: A7 RT @SJAbbott: If you don't build #custserv into

your culture at the beginning, it will be very difficult to instil itlat\\u2026

2013-07-17 1:49 am JayneJuvan +1 RT @ValaAfshar: Keep your promises = strong brand. #custserv

2013-07-17 1:49 am BH_Social @AlHopper_ Did I mention they reached out & tried to get me to

retract/bury blog until I showed how many #CustServ opps they wereignoring?

2013-07-17 1:49 am instapulse Love it @KatjaMatosevic! Customer service IS part of your businessplan; can't be left out #custserv

2013-07-17 1:49 am CustServGreeter POW! RT @GregOrtbach: A8: #Custserv is the difference betweenOPEN for business and HOPIN' for business.

2013-07-17 1:49 am ValaAfshar Service is a mindset. The most important open is open-mindednessand acceptance of feedback to improve. #custserv

2013-07-17 1:49 am Fortuna33 RT @AlexTambascio: @CustServGreeter @GregOrtbach A8 fromthe start, the start is where the kinks present well so #CustServ needsto be read\\u2026

2013-07-17 1:49 am SJAbbott @BH_Social Yes. People will exchange service for a unique productto some degree. But I wouldn't bank on sustainability. #custserv

2013-07-17 1:49 am MarshaCollier Number 9 is a GOOD one #custserv

2013-07-17 1:49 am bryancarguy A8-no matter where in your biz plan you are #custserv needs to be

Paramount even if all you can afford is remembering your customersname.

2013-07-17 1:49 am MarshaCollier Q9: If you had to choose between improving service and improving

quality, which would you pick? Why? #custserv

2013-07-17 1:49 am GregOrtbach RT @MarshaCollier: Q9: If you had to choose between improving













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service and improving quality, which would you pick? Why? #custserv.

2013-07-17 1:49 am CustServGreeter RT @MarshaCollier: Q9: If you had to choose between improvingservice and improving quality, which would you pick? Why? #custserv

2013-07-17 1:49 am AlHopper_ @BH_Social at least you got their attention. New business plan for

them maybe? #custserv

2013-07-17 1:49 am _rockhill A8 Always give your #custserv reps the power to act. If they need

#approval for everything, they'll be to slow to build great relationships

2013-07-17 1:50 am TeamGetDoe RT @MarshaCollier: BOOM! ---> RT @GregOrtbach: Inconsistencyis a #custserv killer.

2013-07-17 1:50 am TeresaAllen Consistency of service level can be more important than the levelitself #custserv

2013-07-17 1:50 am AlHopper_ RT @MarshaCollier Q9: If you had to choose between improvingservice and improving quality, which would you pick? Why? #custserv

2013-07-17 1:50 am instapulse @ValaAfshar Yes! Feedback is such a great gift to receive, whetherpositive or negative! #custserv

2013-07-17 1:50 am Toby_Metcalf @PennyRaffles @danperezfilms yes, but bad service can ruin a greaproduct or service #custserv

2013-07-17 1:50 am berkson0 @immarkbernhardt For many free services (Google, FB, Twitter),

you're the product, not customer. So is it really #custserv?@MarshaCollier

2013-07-17 1:50 am BH_Social @SJAbbott Agreed, which is why I think entertainment based brandsmay be the only ones who can ignore #custserv for at least a while

2013-07-17 1:50 am bryancarguy Ha! And want to keep them RT @BarryBirkett: A8: Customer service

isn't ALWAYS important, just when you have customers. #custserv

2013-07-17 1:50 am TheCEInstitute RT @MarshaCollier: Q9: If you had to choose between improving

service and improving quality, which would you pick? Why? #custserv

2013-07-17 1:50 am DerekJen @GregOrtbach @MarshaCollier It starts at inception with the cultureof founding team. #startup #CustServ

2013-07-17 1:50 am LovelyLu A9 That's a tough one Greg. An inferior quality mandates exceptional

custserv, but also mandates an improved product. #custserv2013-07-17 1:50 am AlHopper_ A9 I'd have to improve quality... my #custserv will already be there

before the doors open ;0)

2013-07-17 1:51 am BH_Social A9 Innovation comes at a variety of costs & public reax, #custservalways receives pos attn when done right

2013-07-17 1:51 am cartooninperson @MarshaCollier Hi Marsha! Just jumping into Q9: Pick improvingquality=less damage control. Better reputation/impact. #custserv

2013-07-17 1:51 am Toby_Metcalf If you want to be know as having a premium product, you best deliver

premium service #custserv

2013-07-17 1:51 am CustServGreeter @DerekJen Thanks for coming to the chat, Derek! #custserv

2013-07-17 1:51 am MarshaCollier @ImMarkBernhardt Not sure they are really answering at Google

#custserv @berkson02013-07-17 1:51 am bryancarguy RT @ValaAfshar: Service is a mindset. The most important open is

open-mindedness and acceptance of feedback to improve. #custserv

2013-07-17 1:51 am SJAbbott A9 Service is part of the experience of quality. The standards should

mirror each other's improvements. #custserv

2013-07-17 1:51 am TheCEInstitute A9: It depends on customer feedback. Fix the one that customers

perceive (and thus in reality is) broken. #CustServ

2013-07-17 1:51 am CustServGreeter RT @Toby_Metcalf: If you want to be known as having a premium

product, you best deliver premium service #custserv




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2013-07-17 1:51 am startups_rt RT @DerekJen: @GregOrtbach @MarshaCollier It starts at inceptionwith the culture of founding team. #startup #CustServ

2013-07-17 1:51 am bryancarguy RT @CustServGreeter: POW! RT @GregOrtbach: A8: #Custserv isthe difference between OPEN for business and HOPIN' for business.

2013-07-17 1:51 am AlexTambascio RT @GregOrtbach: A8: #Custserv is the difference between OPENfor business and HOPIN' for business.

2013-07-17 1:51 am MarshaCollier @cartooninperson Thank you - please jump in anytime. We usually

don't know what half the folks say untill we read the transcripts

#custserv2013-07-17 1:51 am complexified #custserv A8: from inception. From the moment you imagined thebusiness.

2013-07-17 1:51 am serviceplease20 @MarshaCollier Is there actually a choice? They both cost money.

What will get me more dollars? #CustServ

2013-07-17 1:52 am GregOrtbach A9: Two-step process. Provide stellar #custserv and then do what you

said you would do to improve the product/service issues.

2013-07-17 1:52 am Toby_Metcalf @CustServGreeter thank you for the #custserv RT sir

2013-07-17 1:52 am KatjaMatosevic A9: It goes hand in hand. Quality is a Must! And so is CustomerService. #integrity #CustServ

2013-07-17 1:52 am SandyRikkers RT @GregOrtbach: A8: #Custserv is the difference between OPEN

for business and HOPIN' for business.2013-07-17 1:52 am kr8tr I had to close Twitter to focus on a project because the #custserv cha

is just that engaging. Next week, folks! :)

2013-07-17 1:52 am CustServGreeter RT @serviceplease20: @MarshaCollier Is there actually a choice?

They both cost money. What will get me more dollars? #CustServ

2013-07-17 1:52 am bryancarguy RT @GregOrtbach: A8: #Custserv is the difference between OPENfor business and HOPIN' for business.

2013-07-17 1:52 am MarshaCollier Thinking! --> RT @serviceplease20: @MarshaCollier Is there actuallya choice? They both cost money. What will get me more dollars?

#CustServ

2013-07-17 1:52 am AlHopper_ A9a if you improve quality it will be easier to retain the best #custserv

reps around. They will WANT to work for you2013-07-17 1:52 am _rockhill A9 Asses what your business actually does and how it provides its

product. #custserv will give you the #data to make improvements.

2013-07-17 1:52 am Fortuna33 @MarshaCollier Quality. Great #custserv without a great product, isnot a good way to retain your customers.

2013-07-17 1:52 am LovelyLu Nice! RT @GregOrtbach: A8: #Custserv is the difference betweenOPEN for business and HOPIN' for business.

2013-07-17 1:52 am CustServGreeter @kr8tr Thanks, Rob - see you then! #custserv

2013-07-17 1:52 am kindracotton RT @CustServGreeter: @kindracotton Hi, Kindra! Welcome.#custserv (What a nice greeting! I feel so welcomed! LOL.)

2013-07-17 1:52 am GregOrtbach We miss you! RT @kr8tr: I had to close Twitter to focus on a project

because the #custserv chat is just that engaging. Next week, folks! :)2013-07-17 1:52 am MarshaCollier @ImMarkBernhardt @berkson0 There's all kinds of help in the ADs

department #custserv

2013-07-17 1:53 am CustServGreeter @kindracotton That's how we roll. :) #custserv

2013-07-17 1:53 am AlHopper_ @kr8tr good luck on the project. check with you next week #custserv

2013-07-17 1:53 am MarshaCollier @AlHopper_ It's important to remember that the CSR is a humanbeing - as well as the customer #custserv

2013-07-17 1:53 am Fortuna33 RT @_rockhill: A8 Always give your #custserv reps the power to act.If they need #approval for everything, they'll be to slow to build

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2013-07-17 1:53 am MarshaCollier @kr8tr Thanks for stopping by #custserv

2013-07-17 1:53 am TeresaAllen A9 Depends on the quality channel you have chosen - L,M, H andwhether you are at that level that is parallel w your price #custserv

2013-07-17 1:53 am stevencpitcher @SJAbbott @CustServGreeter @TeresaAllen Costco has incrediblylow prices yet I get far superior service there than Walmart. #custserv

2013-07-17 1:53 am SJAbbott @BH_Social Yes. Every industry has some threshold; some

industries abuse that privilege and are now essentially untrustworthy.

#custserv2013-07-17 1:54 am KatjaMatosevic RT @GregOrtbach: A9:Two-step process.Provide stellar #custservand then do what you said you would do to improve theproduct/service issues.

2013-07-17 1:54 am GregOrtbach Q10: Is there a brand with poor or mediocre service that you dobusiness with consistently? Why? #custserv

2013-07-17 1:54 am AlHopper_ yes! 2 often overlooked MT @MarshaCollier It's important toremember that the CSR is a human being - as well as the customer#custserv

2013-07-17 1:54 am danperezfilms @Toby_Metcalf @PennyRaffles That depends on how good theproduct is... #custserv

2013-07-17 1:54 am CustServGreeter @stevencpitcher Hi, Steven - Thanks for coming by the chat!#custserv

2013-07-17 1:54 am MarshaCollier @stevencpitcher Costco DOES have great service - good point#custserv

2013-07-17 1:54 am AlexTambascio #MOAR Boom!---->n@GregOrtbach @MarshaCollier n#A9 love this

one! #CustServ always priority! They tell you where quality should beimproved!

2013-07-17 1:54 am SJAbbott Good point. RT @AlHopper_: A9a Improve quality it will be easier toretain the best #custserv reps around. They will WANT to work for you

2013-07-17 1:54 am AlHopper_ RT @GregOrtbach Q10: Is there a brand with poor or mediocre

service that you do business with consistently? Why? #custserv

2013-07-17 1:54 am CustServGreeter @danperezfilms Hi, Dan! Good to see you. #custserv2013-07-17 1:54 am TheCEInstitute RT @GregOrtbach: Q10: Is there a brand with poor or mediocre

service that you do business with consistently? Why? #custserv

2013-07-17 1:54 am MarshaCollier @danperezfilms Can a great product really survive if they givecrummy #custserv ?

2013-07-17 1:54 am Fortuna33 Gold! @TheCEInstitute: A9: It depends on customer feedback. Fix theone that customers perceive (and thus in reality is) broken. #CustServ

2013-07-17 1:54 am bryancarguy @CustServGreeter good to see you Roy #custserv

2013-07-17 1:55 am complexified #custserv I leave Wal-Mart to the Wal-Martians. Wretched treatmentby them when I was with USDOL.

2013-07-17 1:55 am kindracotton RT @MarshaCollier: Q9: If you had to choose between improving

service and improving quality, which would you pick? Why? #custserv2013-07-17 1:55 am BH_Social FYI, relevant to everyone here: someone ran onto field at All Star

Game bc he got 1000 RTs. Kids these days... (story on deadspin)#custserv

2013-07-17 1:55 am glfceo I promised myself 2 publicly acknowledge gr8 #CustServ - thanks@arthotel Munich 4 hospitality!

2013-07-17 1:55 am instapulse Q9: Hmmm tough one... Service first, hopefully quicker to turn aroundQuality could take time with product development #custserv

2013-07-17 1:55 am danperezfilms @Toby_Metcalf @PennyRaffles Lots of companies are profitable, few






















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companies offer exceptional #custserv

2013-07-17 1:55 am LovelyLu A10 No - I won't deal with companies who have poor service. I will

more than likely stop doing biz with them.n #custserv

2013-07-17 1:55 am Fortuna33 RT @LovelyLu: Nice! RT @GregOrtbach: A8: #Custserv is thedifference between OPEN for business and HOPIN' for business.

2013-07-17 1:55 am bryancarguy @Toby_Metcalf my pleasure #custserv

2013-07-17 1:55 am TheCEInstitute A10: The only brands that come to mind with poor service, I no longe

do business with. Especially when competitors are close. #CustServ

2013-07-17 1:55 am AlHopper_ Regrettably, $ too often wins. so I shop at at *cough* walmart#custserv

2013-07-17 1:55 am Michael_Lytle RT @glfceo: I promised myself 2 publicly acknowledge gr8 #CustServ- thanks @arthotel Munich 4 hospitality!

2013-07-17 1:55 am chieflemonhead @MultiTestingMom I think of @generalelectric that does well asbrand but prefer to connect w/ a name for #custserv #cdnsocialtip

2013-07-17 1:55 am CustServGreeter RT @GregOrtbach: Q10: Is there a brand with poor or mediocreservice that you do business with consistently? Why? #custserv

2013-07-17 1:55 am MarshaCollier RT @GregOrtbach: Q10: Is there a brand with poor or mediocreservice that you do business with consistently? Why? #custserv

2013-07-17 1:55 am GregOrtbach A10: Not so much now. I can source alternatives on my desktop,

notebook, or smartphone. Next! #custserv2013-07-17 1:55 am CustServGreeter Continue tonight's discussion in the #CustServ Exchange LinkedIn

Group http://t.co/G5I8JRSf8g

2013-07-17 1:55 am IanGertler @MarshaCollier re: @AlHopper_ Important to remember: the CSR is

a human being, as well as the customer #custserv > Good biz = goodpeople!

2013-07-17 1:55 am peoplefw RT @marshacollier: @stevencpitcher Costco DOES have great

service - good point #custserv

2013-07-17 1:55 am Empirix Respect: The Bottom Line in Customer Satisfaction

http://t.co/88wobzSRN6 via @HollyChessman #custserv

2013-07-17 1:55 am TeresaAllen Costco competes with Sams - I don't know who competes with

WalMart - they are in their own low service, low price world #custserv2013-07-17 1:55 am serviceplease20 @MarshaCollier still have a podcast interview I'd like to run with you.

Will come back at you shortly! Have #CustServ days!! /A

2013-07-17 1:55 am peoplefw RT @gregortbach: Q10: Is there a brand with poor or mediocreservice that you do business with consistently? Why? #custserv

2013-07-17 1:55 am HappyHealthcare RT @ValaAfshar: Service is a mindset. The most important open isopen-mindedness and acceptance of feedback to improve. #custserv

2013-07-17 1:56 am MarshaCollier @serviceplease20 See you soon! #custserv

2013-07-17 1:56 am _rockhill @GregOrtbach A10 Yes and their #custserv isn't great. But whenthere's #monopoly on a necessity, you unfortunately learn to

#dealwithit.

2013-07-17 1:56 am peoplefw RT @marshacollier: @AlHopper_ It's important to remember that theCSR is a human being - as well as the customer #custserv

2013-07-17 1:56 am AlHopper_ RT @GregOrtbach A10: Not so much now. I can source alternativeson my desktop, notebook, or smartphone. Next! #custserv

2013-07-17 1:56 am CoffeeGuy_ RT @AlHopper_: after dinner #coffee > after dinner mint RT@CustServGreeter: HALFTIME!! Please sip your beverage of choice.

#custserv #Zapp\\u2026

2013-07-17 1:56 am GregOrtbach Just a small note of appreciate to the #custserv community for the

Question retweets tonight. THANKS!







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2013-07-17 1:56 am MarshaCollier @TeresaAllen Walmart is on their own moon #custserv

2013-07-17 1:56 am danperezfilms @MarshaCollier I wouldn't go so far as to say "crummy

2013-07-17 1:56 am BH_Social @TeresaAllen I don't find Target too far behind WalMart in pricing, tothe point I'm happy to reward #custserv difference

2013-07-17 1:56 am CustServGreeter A10 - Can't be Walmart - nobody goes there. :-D #custserv

2013-07-17 1:56 am instapulse A10: Telecommunications again... lack of competition limits choices

#custserv

2013-07-17 1:56 am MarshaCollier Way to turn a phrase--> RT @danperezfilms: I wouldn't go so far as to

say "crummy2013-07-17 1:57 am ValaAfshar Company growth depends on strong product quality. That said, onlyobsolete products are defect free. #custserv

2013-07-17 1:57 am capriprakash RT @ValaAfshar: In a connected, knowledge sharing economy,customer service is part of your marketing engine. #custserv

2013-07-17 1:57 am GregOrtbach @danperezfilms It is awesome to see you here at #custserv Dan.Welcome! @MarshaCollier

2013-07-17 1:57 am bethdockins RT @glfceo: I promised myself 2 publicly acknowledge gr8 #CustServ- thanks @arthotel Munich 4 hospitality!

2013-07-17 1:57 am danperezfilms @MarshaCollier Oh, and belated congratulations, my dear :)

#custserv

2013-07-17 1:57 am kindracotton @MarshaCollier A9: This seems like the difference in a long vsshort-term strategy: Products = short; Service = long. #CustServ

2013-07-17 1:57 am CustServGreeter @DerekJen Thanks! That makes me happy. #custserv

2013-07-17 1:57 am Michael_Lytle Unfortunately people are more likely to complain on #SM about poor#custserv, rather than praise great #custserv.

2013-07-17 1:57 am peoplefw looks like i missed a great #custserv chat tonight, friends. I look

forward 2 catching up a bit later, tho. hope all is well in your worlds.

2013-07-17 1:57 am TeresaAllen I might continue to eat at a restaurant with poor service if their food

was awesome #custserv

2013-07-17 1:57 am SJAbbott A10 I'd like to say no, but I think we all have a certain value that plays

out. How much of a premium am I willing to pay for #custserv ?

2013-07-17 1:57 am MarshaCollier @danperezfilms Thank you so much Dan. Good to see you here in#custserv tonight !

2013-07-17 1:57 am danperezfilms @CustServGreeter yeah, it's been a while :) #custserv

2013-07-17 1:57 am bryancarguy Ha! RT @danperezfilms: @MarshaCollier I wouldn't go so far as to

say "crummy

2013-07-17 1:57 am KatjaMatosevic A10: No. I am working hard to give the best to my clients. It's the

minimum I expect from others. #CustServ

2013-07-17 1:58 am complexified #custserv A10: Verizon wireless. Superior cellular coverage.Grandfathered unlimited data plan on my iPhone 4. Bastards. :-)

2013-07-17 1:58 am GregOrtbach Reminder: If YOU need a #custserv reminder tweet next week, justask and I'll take care of the rest. :D #custserv @peoplefw

2013-07-17 1:58 am bethdockins \\u201c@Michael_Lytle: Unfortunately people are more likely tocomplain on #SM about poor #custserv, rather than praise great

#custserv.\\u201d True

2013-07-17 1:58 am bryancarguy Truth RT @Michael_Lytle: Unfortunately people are more likely tocomplain on #SM about poor #custserv, rather than praise great

#custserv.

2013-07-17 1:58 am AlHopper_ RT @GregOrtbach Reminder: If YOU need a #custserv reminder

tweet next week, just ask and I'll take care of the rest. :D #custserv@peoplefw








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2013-07-17 1:58 am SandyRikkers @MarshaCollier q9...I don't know. Both are so important. With great#custserv maybe people will be patient for youbetter quality?

2013-07-17 1:58 am danperezfilms @GregOrtbach Just sitting on the "throne

2013-07-17 1:58 am MarshaCollier @danperezfilms Ty 4 #custserv \\u2665 @LovelyLu @Michael_Lytle

@SJAbbott @Toby_Metcalf @complexified @AlexTambascio@fmisle @berkson0 @TeresaAllen

2013-07-17 1:59 am SJAbbott A10 Also depends on whether it's an incidental or systemic issue.

#custserv

2013-07-17 1:59 am peoplefw @gregortbach thanks so much, Greg. I have it in my brain and on mycalendar now, just can't always get back to my seat for it. #custserv

2013-07-17 1:59 am _rockhill Thanks for the #custserv, feel free to follow me. I enjoy keeping tabson people I've had pleasant experiences with!

2013-07-17 1:59 am GregOrtbach LOL. Hope you enjoyed Canada! RT @danperezfilms:@GregOrtbach Just sitting on the "throne

2013-07-17 1:59 am HaleyCertified 40% follow for #custserv RT Twitter For Small Business: Stats, Facts& Tips [INFOGRAPHIC] - AllTwitt http://t.co/xHa19ftKIn

2013-07-17 1:59 am AlexTambascio RT @AlHopper_: RT @GregOrtbach Reminder: If YOU need a#custserv reminder tweet next week, just ask and I'll take care of therest. :D #cus\\u2026

2013-07-17 1:59 am CustServGreeter @bryancarguy @Michael_Lytle Yes- re: complaints vs. praise. Andmost companies have complaint processes but none for praise.#custserv

2013-07-17 1:59 am Fortuna33 @GregOrtbach No, usually a one time thing. Fool me once mentalitytakes over, unless I see/hear about improvements. #CustServ

2013-07-17 1:59 am BH_Social On the topic of brands not offering service - Why EA Sports shouldhave a #custserv plan for NCAA Football 14 (http://t.co/LTHnEeiZlU

2013-07-17 1:59 am AlexTambascio RT @MarshaCollier: @danperezfilms Ty 4 #custserv \\u2665@LovelyLu @Michael_Lytle @SJAbbott @Toby_Metcalf@complexified @AlexTambascio @fmisle @b\\u2026








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is customer service ever unimportant to a business?

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