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IS 3630 Modern Information Systems: MCQ simple banking

Elham Kariri 1

1) A collection of raw facts is called –

a. Output

b. Information

c. Bits

d. Data

2) Which of the following are key corporate assets

a. intellectual property, core competencies, and financial and human assets

b. production technologies and business processes for sales, marketing, and finance

c. knowledge and the firm`s tangible assets, such as goods or services

d. time and knowledge

3) A collaborative network that uses Internet Technology to link business with their suppliers is

a. Internet

b. Intranet

c. Extranet

d. WAN

4) The highest percentage of victims of computer crime are in –

a. Banks

b. Commercial Users

c. Government

d. University

5) The management level responsible for making long range strategic decisions about which

products and services to produce is the –

a. Technology Level

b. Application Level

c. Operational Level

d. Top Level

6) Verizon's implementation of a Web-based digital dashboard to provide managers with real-

time information such as customer complaints is an example of

a. improved flexibility.

b. improved decision making.

c. improved efficiency.

d. customer and supplier intimacy.

7) Converting raw data into a more meaningful form is called

a. capturing.

b. processing.

c. organizing.

d. feedback.

8) Which of the following choices may lead to competitive advantage: (1) new products,

services, and business models; (2) charging less for superior products; (3) responding to

customers in real time

a. 1 only

b. 1 and 2

c. 2 and 3

d. 1, 2, and 3


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9) The six important business objectives of information technology are new products, services,

and business models; customer and supplier intimacy; survival; competitive advantage;

operational excellence; and

a. improved flexibility.

b. improved decision making.

c. improved business practices.

d. improved efficiency.

10) Data management technology consists of the

a. physical hardware and media used by an organization for storing data.

b. detailed, preprogrammed instructions that control and coordinate the computer hardware

components in an information system.

c. software governing the organization of data on physical storage media.

d. hardware and software used to transfer data.

11) The field that deals with behavioral issues as well as technical issues surrounding the

development, use, and impact of information systems used by managers and employees in

the firm is called

a. information systems literacy.

b. information systems architecture.

c. management information systems.

d. information technology infrastructure.

12) The use of information systems because of necessity describes the business objective of

a. survival.

b. improved business practices.

c. competitive advantage.

d. improved flexibility.

13) Based on the examples in the chapter, if you were asked to formulate a plan for a regional

drive-in restaurant chain's efforts to use information technology to develop a loyal customer

base, what would be the best use of information technology from the list below?

a. Use IT to increase supplier loyalty.

b. Use IT to increase operational efficiency.

c. Use IT to create new products and business models.

d. Use IT to help survive government reporting requirements.

e. Use IT to achieve customer intimacy.

14) An example of an organizational complementary asset is

a. using the appropriate business model.

b. a collaborative work environment.

c. laws and regulations.

d. all of the above.

15) Order data for baseball tickets and bar code data are examples of

a. raw input.

b. raw output.

c. customer and product data.

d. sales information.

16) Overproduction or underproduction of goods and services, misallocation of resources, and

poor response times are the results of a firm's having

a. poor relationships with suppliers.


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b. poor relationships with customers.

c. inadequate information.

d. a surplus of information.

17) The average number of tickets sold daily online is an example of

a. input.

b. raw data.

c. meaningful information.

d. feedback.

18) From a business perspective, raw data is transformed systematically during various stages,

transforming it into valuable information, in a process called

a. the information value chain.

b. the IT value chain.

c. information processing.

d. feedback.

19) In a business hierarchy, the level that is responsible for monitoring the daily activities of the

business is

a. middle management.

b. service workers.

c. production management.

d. operational management.

20) Which field of study focuses on both a behavioral and technical understanding of information

systems

a. sociology

b. operations research

c. economics

d. management information systems

21) The fundamental set of assumptions, values, and ways of doing things that has been accepted

by most of a company's members is called its

a. culture.

b. environment.

c. atmosphere.

d. values.

22) The hardware and software used to transfer data in an organization is called

a. data management technology.

b. networking and data management technology.

c. data and telecommunications technology.

d. networking and telecommunications technology.

23) Engineers, scientists, or architects, who design new products or services for a firm, belong to

which level of a business hierarchy

a. middle management

b. production workers

c. knowledge workers

d. data workers

24) Which of the following are environmental actors that interact with an organization and its

information systems

a. customers


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b. suppliers

c. regulatory agencies

d. all of the above

25) Output

a. is feedback that has been processed to create meaningful information.

b. is information that is returned to appropriate members of the organization to help them

evaluate the input stage.

c. transfers data to the people who will use it or to the activities for which it will be

used.

d. transfers processed information to the people who will use it or to the activities for which

it will be used.

26) Which main business function is responsible for maintaining employee records

a. sales and marketing

b. human resources

c. finance and accounting

d. manufacturing and production

27) Apple Computer dominates the online legal music sales industry primarily because of a

failure of recording label companies to

a. invest in technology.

b. adopt a new business model.

c. invest in complementary assets.

d. modernize their information value chain.

28) The three activities in an information system that produce the information organizations use

to control operations are

a. information retrieval, research, and analysis.

b. input, output, and feedback.

c. input, processing, and output.

d. data analysis, processing, and feedback.

29) Maintaining the organization's financial records is a central purpose of which main business

function

a. manufacturing and accounting

b. finance and accounting

c. sales and manufacturing

d. finance and sales

30) An example of a business using information systems for customer and supplier intimacy is

a. Wal-Mart`s RetailLink system.

b. the Mandarin Oriental hotel`s customer-preference tracking system.

c. Verizon`s Web-based digital dashboard.

d. Apple Inc.`s iPod.

31) An example of raw data from a national chain of automobile stores would be

a. an average of 13 Toyotas are sold daily in Kentucky.

b. 30 percent increase in Toyota RAV 4 sales during September in Kentucky.

c. 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.


32) In a hierarchical organization, the upper levels consist of

a. managerial and professional employees.


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b. managerial, professional, and technical employees.

c. professional and operational employees.

d. managerial, professional, and operational employees.

33) Disciplines that contribute to the technical approach to information systems are

a. computer science, engineering, and networking.

b. operations research, management science, and computer science.

c. engineering, utilization management, and computer science.

d. management science, computer science, and engineering.

34) Networking and telecommunications technologies, along with computer hardware, software,

data management technology, and the people required to run and manage them, constitute an

organization's

a. data management environment.

b. networked environment.

c. IT infrastructure.

d. information system.

35) A corporation that funds a political action committee, which in turn promotes and funds a

political candidate who agrees with the values of that corporation, could be seen as investing

in which main category of complementary assets

a. managerial

b. governmental

c. social

d. organizational

36) Dell Computer's use of information systems to improve efficiency and implement "mass

customization" techniques to maintain consistent profitability and an industry lead illustrates

which business objective

a. improved flexibility

b. improved business practices

c. competitive advantage

d. survival

37) A firm that must invest in new information systems capabilities in order to comply with

federal legislation can be said to be investing to achieve which business objective?

a. customer intimacy

b. operational excellence

c. survival

d. improved reporting

38) The three principal levels within a business organization hierarchy are

a. senior management, operational management, and service workers.

b. senior management, middle management, and operational management.

c. senior management, operational management, and information systems.

d. senior management, middle management, and service workers.

39) A grocery store checkout cash register with a connection to a network is an example of a(n)

a. intelligent system

b. functional area information system

c. decision support system

d. transaction processing system

e. electronic commerce system


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40) Toyota's automotive electronics systems and FedEx's Web site were not developed solely

because managers in these organizations wanted to do things faster or because they wanted to

have the latest, greatest technology. These organizations developed these systems to help

gain or sustain competitive advantage. The choices made in developing the systems at both

Toyota and FedEx were ________ in their intent.

a. operational

b. functional

c. strategic

d. departmental

e. tactical

41) Which of the following is part of an IS personnel's business knowledge and skills?

a. information gathering and synthesis

b. technological communication and presentation

c. systems development life cycle

d. problem identification and solution formulation

e. virtualization

42) Which of the following IS personnel is responsible for coding, testing, debugging, and

installing programs?

a. a programmer

b. a systems consultant

c. an IS manager

d. a systems analyst

e. an IS security manager

43) The ________ Act of 1986 made it much more difficult for anyone, including the

government, to eavesdrop on phone conversations.

a. Electronic Communication Modernization

b. Internet Privacy

c. Sarbanes-Oxley

d. Gramm–Leach–Bliley

e. Electronic Communications Privacy

44) Which of the following statements is true about online privacy?

a. A vendor cannot track the Web pages you look at.

b. A vendor cannot track what products you examine in detail.

c. A vendor is not capable of knowing the method of payment you choose to use.

d. A vendor is not required by law to respect your privacy.

e. A vendor cannot know where you are having the product delivered.

45) In information systems management, a systems consultant is responsible for ________.

a. analyzing business requirements and selecting information systems that meet those needs

b. coding, testing, debugging, and installing programs

c. auditing information systems for compliance with internal and external standards

d. managing security measures and disaster recovery

e. providing information systems knowledge to external clients

46) The process of connecting separate information systems and data to improve business

processes and decision making is known as ________.

a. database development

b. business intelligence


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c. systems integration

d. application development

e. collaboration systems

47) Microsoft's Exchange/Outlook and Lotus Notes, provide people with e-mail, automated

calendaring, and online, threaded discussions, enabling close contact with others, regardless

of their location. Identify this type of information system. These are examples of ________.

a. collaboration systems

b. office automation systems

c. data mining and visualization systems

d. functional area information systems

e. transaction processing systems

48) Information property focuses on ________.

a. who owns information about individuals and how information can be sold and exchanged

b. information that has been encrypted by the owner to make it unaccessible to others

c. information an individual should or should not have to reveal to others in the

workplace

d. information a person or organization has the right to obtain about others

e. the authenticity of information as well as responsibility for informational errors that harm

people

49) Information accessibility focuses on ________.

a. defining what information a person or organization has the right to obtain about others

b. identifying who is responsible for informational errors that harm people

c. information that has been encrypted by the owner to make it unaccessible to others

d. who owns information about individuals and how information can be sold and exchanged

e. what information an individual should have to reveal to others in the workplace

50) Which of the following is part of an IS personnel's technical knowledge and skills?

a. systems analysis and design

b. integrating subsystems and systems

c. alternative development methodologies

d. network operating systems

e. technological communication and presentation

51) Which of the following statements is true about data?

a. It can be defined as a representation of reality.

b. It is the ability to understand information.

c. It has no meaning in and of itself.

d. It is the ability to make decisions or predictions based on information.

e. It organizes or manipulates information to make it suitable for a given task.

52) SlamBook is a social networking site which currently has around 2,000,000 users. The

company has always valued its users' privacy and has taken extensive measures to safeguard

it. However, SlamBook has recently faced severe customer backlash regarding privacy issues

associated with one of its applications. Which of the following statements would best explain

the apparent discrepancy above?

a. Recently, the government introduced stringent privacy regulations for Internet firms.

b. The application did not have any provisions that restricted minors from using the

application.


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c. MyPlace, SlamBook`s closest competitor, had seen great success with a similar

application and an opt-out system.

d. Launching opt-out applications instead of opt-in applications is an industry trend.

e. The application was an opt-out system, whereby all users were enrolled by default.

53) Which of the following is part of an IS personnel's systems knowledge and skills?

a. hardware platforms

b. business processes

c. alternative development methodologies

d. cabling and network interface cards

e. application software

54) ________ is concerned with what information an individual should have to reveal to others in

the workplace or through other transactions.

a. Information accessibility

b. Information accuracy

c. Information privacy

d. Information asymmetry

e. Information piracy

55) Which of the following is used to describe the issues and standards of conduct as they pertain

to the use of information systems?

a. virtual ethics

b. social informatics

c. cyber security

d. computer etiquette

e. computer ethics

56) Which of the following can be cited as an example of a digital divide?

a. Unlike Joey, Ryan has access to more books and good advice because he studies in a

better school.

b. Unlike Ben, Claudia possesses superior analytical skills, which makes her better at

mathematics.

c. Kevin is more successful than Vincent because of his people skills.

d. Lora has access to more information than Frank because she knows how to operate a

computer.

e. Trisha is wealthier than Neal because her father is a successful businessman.

57) Which of the following statements is true about information?

a. It has no meaning in and of itself.

b. It organizes or manipulates knowledge to make it suitable for a given task.

c. It is raw material—recorded, unformatted words and numbers.

d. It is a representation of reality.

e. It is the ability to make predictions based on data.

58) Which of the following IS personnel is responsible for the maintenance of information

systems?

a. a systems analyst

b. a database administrator

c. a programmer

d. an IS security manager

e. a systems consultant


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59) ________ is concerned with ensuring the authenticity and fidelity of information as well as

with identifying who is responsible for informational errors that harm people.

a. Information privacy

b. Information accuracy

c. Information accessibility

d. Information property

e. Information protection

60) Which of the following can be cited as an example of a supply chain management system?

a. procurement planning

b. market analysis

c. knowledge portal

d. sales force automation

e. product demand forecasting system

61) Identify the purpose of a transaction processing system used in organizations.

a. to support the activities within a specific functional area of the firm

b. to handle day-to-day business event data at the operational level of the organization

c. to support interaction between the firm and its customers

d. to support the coordination of suppliers, product or service production, and distribution

e. to enable customers to buy goods and services from a firm`s Web site

62) The gap between those individuals in our society who are computer literate and have access

to information resources like the Internet and those who do not is referred to as the

________.

a. horizontal disparity

b. digital divide

c. electronic gap

d. generation gap

e. knowledge divide

63) A global project called One Laptop per Child is attempting to distribute low-cost laptop

computers to children in developing countries around the world in an attempt to shrink the

________.

a. digital divide

b. electronic gap

c. power distance

d. horizontal disparity

e. knowledge gap

64) Which of the following statements is true about today's service-oriented IS personnel?

a. They modify systems at a moment`s notice to meet customer needs quickly and

effectively.

b. They patiently wait for customers to come in with systems complaints.

c. They believe that they own and control the computing resources.

d. They give reasons why customers` ideas cannot or will not work.

e. They believe they should tell users what they can and cannot do with the computing

resources.

65) WorldTravel (www.worldtravel.com ) is a travel Web site that provides detailed information

about the different places that tourists can visit across the globe. Additionally, it also helps


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visitors to book tickets and hotels in these destinations. Which of the following, if true,

would most assure the customers about their online privacy

a. WorldTravel, when collecting personal information, explicitly states the purpose of the

information and that it will not be used for anything else.

b. WorldTravel informs its members that it is following the best practices in the industry.

c. WorldTravel, when collecting personal information, explicitly tells all its customers that

the information collected will be protected by a third party who specializes in this

domain.

d. WorldTravel decides not to send any spam mails to any of its members.

e. WorldTravel, when collecting personal information, explicitly tells all its customers

that the information collected is protected under the Electronic Communications

Privacy Act.

66) The purpose of a(n) ________ is to support and integrate all facets of the business, including

planning, manufacturing, sales, marketing, and so on.

a. intelligent system

b. functional area information system

c. electronic commerce system

d. enterprise resource planning system

e. management information system

67) Which of the following steps should be taken to ensure ones privacy online?

a. Avoid Web sites that are monitored by independent organizations.

b. Visit Web sites anonymously.

c. Adjust your Web browser settings to save cookies.

d. Ensure you receive a confirmation e-mail whenever you buy products online.

e. Maintain only one e-mail account and use it when making online purchases.

68) The digital divide is one of the major ethical challenges facing society today when you

consider the strong linkage between computer literacy and a person's ability to compete in

the information age. Which of the following statements, if true, would widen the digital

divide

a. According to Moore`s law, the cost of computing is expected to decrease drastically over

the next few years.

b. Companies like Microsoft and Berkshire Hathaway have invested billions of dollars in

research on information technology.

c. IT firms are concerned about and are conducting extensive research on the obsolescence

of technology.

d. The increase in the need for innovative technology has increased the cost of

research, which has resulted in an increase in the cost of computing.

e. Certain IT firms are conducting exclusive research to make the technology product life-

cycle longer.

69) Information about "who am I, and where do I live?" is an example of ________.

a. behavioral data

b. geographic data

c. psychographic data

d. demographic data

e. attitudinal data


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70) Which of the following IS personnel is responsible for strategic planning and IS use

throughout a firm?

a. the chief information officer

b. the IS security manager

c. the IS manager

d. the Webmaster

e. the IS auditor

71) Identify the purpose of an office automation system.

a. to processes day-to-day business event data at the operational level of the organization

b. to provide access to databases in order to support quantitative decision making

c. to support a wide range of predefined day-to-day activities of individuals and small

groups

d. to support interaction between the firm and its customers

e. to support the activities within a specific functional area of the firm

72) The purpose of an intelligent system is to ________.

a. enable people to communicate, collaborate, and coordinate with each other

b. create, store, analyze, and manage spatial data

c. emulate or enhance human capabilities

d. support the coordination of suppliers, product or service production, and distribution

e. produce detailed information to help manage a firm

73) Who owns the computerized information that is stored in thousands of databases by retailers,

credit card companies, and marketing research companies?

a. the government

b. the Chief Information Officer

c. the firm that maintains the database

d. the customers themselves

e. the company`s IT department

74) What type of commerce is enabled by technology

a. Path-to-profitability

b. E-commerce

c. EBuy

d. Internet

75) What type of commerce occurs when a business sells its products over the Internet to other

businesses

a. B2B

b. B2C

c. C2B

d. Enterprise commerce

76) What is term used when the government employs technology to deal with citizens,

businesses, and other government agencies

a. G2BC

b. Web

c. consumer

d. E-government

77) What term refers to an organization's ability to tailor its products and services to its

customers


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a. Specialization

b. Target commerce or T-commerce

c. Mass customization

d. Adaption

78) What term refers to the small web page that opens automatically with an ad when you visit

some web sites

a. Marketing page

b. I-ad

c. Affiliate ad

d. Pop-up ad

79) When two companies are linked together by computers and they send business transactions

through these computers, they are probably using _____.

a. Digital wallets

b. Electronic data interchange

c. B2C

d. Smart cards

80) What type of technology scrambles the contents of files sent via the Internet

a. Encryption

b. Secured data interchange

c. Cryptogram

d. Regulated code

81) What type of Web technology creates a secure and private connection between two

computers

a. Secure socket layers

b. Encryption

c. Internet-locked connections

d. Sheltered web sites

82) What term refers to your ability to connect to the internet and your company from a wireless

device

a. Net services

b. Push technology

c. Pull technology

d. Mobile computing

83) To the __________, physical location does not matter because the Internet allows anyone to

link to any Web site no matter where in the world that site might be

a. bricks-and-clicks retailer

b. e-tailer

c. bricks-and-mortar retailer

d. B-to-G business

e. location always matters

84) What is true regarding competitive advantage.

a. companies must have it to survive

b. a “high tech” approach is necessary to derive it

c. information systems to key to its development

d. it is difficult to sustain

e. none of the above


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85) A competitive advantage derived from __________ is generally considered the best approach

for a company.

a. product placement

b. price

c. marketing

d. improved value chain and/or supply chain efficiency


86) When the supermarket scans your “premier customer” card it links you to your purchases and

then uses that information to establish a personal shopping pattern for you. Subsequently, the

supermarket uses that information to target advertising (like coupons and mailers) directly to

you based on your established shopping patterns, a form of one-to-one, __________

marketing.

a. spam-based

b. mass

c. modified

d. e-commerce

e. relationship

87) Purchasing new computers or technologies generally leads to a competitive advantage for a

company.

a. true b. false

88) Web sites use __________ to compile personal information on their visitors and then use the

information to create customer profiles.

a. cookies

b. transition pages

c. registration forms

d. a and c

e. b and c

89) Digital products, such as software, music, digitized images, and electronic games are a great

fit for consumer focused (B2C) e-commerce because __________.

a. they are always free

b. electronic distribution is more efficient than alternative distribution channels for

digital products

c. digital products are not a good fit for B2C e-commerce

d. they cannot be easily monitored


90) When measuring the effectiveness on an online advertisement, the __________ is the

percentage of visitors to a page who click on an advertisement.

a. click ratio

b. click rate

c. nielsen rating

d. hit ratio

e. click-through rate

91) __________ is/are used to pay for microtransactions.

a. e-cash

b. digital cash

c. bank accounts


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d. either A or B


92) __________ are used by consumers to locate the best price for a desired product

a. shopping bots

b. search engines

c. middleware routines

d. worms

e. spam

93) The development of __________ has been more evolutionary than revolutionary.

a. consumer focused e-commerce

b. B2C e-commerce

c. the dot-coms

d. intra-business e-commerce

e. consumer focused start-ups

94) Early business application programs focused on __________.

a. individual processes

b. automating selected manual tasks

c. neither A nor B

d. both A and B

95) Viewing a system (such as an organization) as a set of individual processes leads to

__________.

a. sub-optimization

b. optimization

c. standardization

d. isolation

e. process maximization

96) Islands of automation do not allow for productivity of individual functional groups.

a. true b. false

97) A __________ is an existing, often relatively inefficient application developed for an old

platform.

a. web application

b. functional application

c. resistant application

d. mission critical

e. legacy application

98) On a(n) __________ architecture, the server does most of the work.

a. fat client

b. island of automation

c. Richard Simmons client

d. thin client

e. web application

99) __________ is the act ferreting out previously unknown patterns and relationships from a set

of data.

a. database management

b. data mining

c. enterprise resource planning


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d. data searching

e. data surfing

100) A(n) __________ is a private corporate network that uses standard Internet protocols and

interfaces.

a. ethernet

b. extranet

c. local area network

d. TCP/IP network

e. intranet

101) A __________ application is one that the company depends upon for its well-being.

a. dynamic

b. static

c. urgent need

d. web based

e. mission critical

102) For a company to obtain competitive advantage it must use a technology/process that is:

a. non-substitutable

b. “high tech”

c. not easily copied

d. a and c

e. b and c

103) Intra-organizational e-commerce is __________ focused. B2B focuses on improving

information exchanges throughout the __________.

a. supply chain/value chain

b. customer/supply chain

c. value chain/supply chain

d. customer/value chain

104) In an effort to increase inter-organizational information flow, many companies expand

access to corporate intranets to include selected trading partners and customers by creating

a(n) __________.

a. EDI exchange

b. Extranet

c. VPN

d. RAND

e. VAN

105) __________ is the process of planning, implementing, and controlling the flow of goods

and services from point of origin to point of consumption.

a. CRM

b. surplus management

c. transportation

d. logistics


106) __________ includes software and integration efforts intended to increase customer

satisfaction and loyalty.

a. supply chain management

b. e-procurement


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c. dynamic servicing

d. human services

e. CRM

107) The general premise of __________ is to effectively manage the flow of product,

information, and finances between all trading partners.

a. supply chain management

b. value chain management

c. logistics management

d. e-procurement

e. e-tailing

108) __________ is the electronic transmission of business transaction documents directly

between the computers of trading partners in a standard message format.

a. ERP

b. encapsulation

c. B2B

d. transaction processing

e. none of the above - EDI

109) Which of the following is likely to have the lowest cost of entry?

a. an e-retailer

b. a bricks-and-mortar presence

c. a bricks-and-clicks presence

d. a traditional storefront

e. all are about equal

110) Before the dot-com bubble burst, a proposed B2C venture that could legitimately claim

__________ had relatively little trouble getting startup funding.

a. competitive prices

b. good marketing strategies

c. convenience

d. first mover status

e. all of the above.

111) The ultimate objective of a company’s website is to add enough value to achieve

__________, a state in which the customer has a vested interest to stay with the company

because switching to a competitor entails significant switching costs.

a. loyalty

b. integration

c. interconnection

d. lock-in

e. a dependency relationship

112) Consumer interaction, the essence of consumer focused (B2C) e-commerce, is the front

end to __________.

a. the value chain (intra-business e-commerce)

b. the supply chain (B2B e-commerce)

c. neither

d. both

113) __________, the act of modifying a product or service to fit a given user’s requirements,

is a possible e-commerce source of sustainable competitive advantage.


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a. specialization

b. customization

c. targeting

d. tuning


114) Intra-business e-commerce is sometimes called __________ e-commerce.

a. B2C

b. B2B

c. C2C

d. B2G

e. none of the above – B2E

115) In a client/server application, the __________ logic provides the user interface.

a. business

b. information/data

c. presentation

d. all of the above


116) We can directly connect information systems with increased firm performance.

a. true b. false

117) A __________ is operated by a trusted third party that offers bandwidth and other value

added services to facilitate interconnectivity among multiple organizations.

a. virtual private network (VPN)

b. value added network (VAN)

c. both A and B

d. neither A nor B

118) What is the primary responsibility of the Chief Information Officer?

a. manage programmers

b. avoid failed systems

c. set and guide the information systems strategy

d. provide technical expertise

e. know the technical status organizational competitors

119) A(n) __________ is a pseudo private data network that uses public bandwidth in

combination with a tunneling protocol and security procedures.

a. value added network (VAN)

b. intranet

c. virtual private network (VPN)

d. leased line

e. virtual applied network

120) Which of the following forms of connectivity is the least scalable?

a. VAN

b. VPN

c. public bandwidth

d. private leased network

e. the Internet

121) A VPN relies on a special protocol understood only by the VPN software to transmit

packets, a technique called __________.

http://searchnetworking.techtarget.com/sDefinition/0,,sid7_gci212839,00.html


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a. encryption

b. packet switching

c. tunneling

d. packet hiding

e. packet mining

122) By Electronic Commerce we mean:

a. Commerce of electronic goods

b. Commerce which depends on electronics

c. Commerce which is based on the use of internet

d. Commerce which is based on transactions using computers connected by

telecommunication network

123) Electronic Data Interchange is necessary in

a. B2C e-Commerce

b. C2C e-Commerce

c. B2B e-Commerce

d. Commerce using internet

124) In B2B e-Commerce

(i) Co-operating Business should give an EDI standard to be used

(ii) Programs must be developed to translate EDI forms to a form accepted by

application program

(iii) Method of transmitting/receiving data should be mutually agreed

(iv) It is essential to use internet

a. i, ii

b. i, ii, iii

c. i, ii, iii, iv

d. ii, iii, iv

125) By security in e-Commerce we mean

(i) Protecting an organization’s data resource from unauthorized access

(ii) Preventing disasters from happening

(iii) Authenticating messages received by an organization

(iv) Protecting messages sent on the internet from being read and understood by unauthorized

persons/organizations

a. i, ii

b. ii, iii

c. iii, iv

d. i, iii, iv

126) A firewall is a

a. wall built to prevent fires from damaging a corporate intranet

b. security device deployed at the boundary of a company to prevent unauthorized

physical access

c. security device deployed at the boundary of a corporate intranet to protect it from

unauthorized access

d. device to prevent all accesses from the internet to the corporate intranet

127) In Electronic cash payment

a. a debit card payment system is used


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b. a customer buys several electronic coins which are digitally signed by coin issuing

bank

c. a credit card payment system is used

d. RSA cryptography is used in the transactions

128) In Electronic cash payment

(i) a customer withdraws “coins” in various denominations signed by the bank

(ii) the bank has a database of issued coins

(iii) the bank has a database of spent coins

(iv) the bank cannot trace a customer

a. i, ii

b. i, ii, iii

c. i, ii, iii, iv

d. ii, iii, iv

129) Which types of organisational knowledge are a source of competitive advantage

a. Explicit knowledge which is classified and formalised in a planned and systematic way.

b. Personal knowledge which is hard to communicate and formalize

c. Customer databases, market research reports, management reports

d. Collective and shared experience accumulated through systems, routines and activities of

sharing across the organisation

130) The value chain attempts to identify those activities which add value to

a. The organisation's stakeholders.

b. The senior strategic managers in the organisation.

c. The organisation's shareholders.

d. The customer or final user.

131) What are core competences

a. Resources which critically underpin competitive advantage and that others cannot obtain.

b. Activities and processes needed to meet customers' minimum requirements and therefore

to continue to exist.

c. Key skills required for success in a particular business.

d. Activities that underpin competitive advantage and are difficult for competitors to imitate

or obtain

e. Data about "what are my tastes and preferences?" is an example of demographic data.

132) Internetworking is the process of connecting host computers and their networks together

to form a larger network like the Internet.

a. true b. false

133) IS personnel with service mentality believe that the customers own the technology and

the information and that the technology and information are there for the customers, not for

the systems personnel.

a. true b. false

134) Unlike Luddites, neo-Luddites do not oppose information systems.

a. true b. false

135) offered far stronger support for voice mail than it did for e-mail communications.

a. true b. false


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136) According to futurist Alvin Toffler, the "first wave" was a civilization based on

agriculture and handwork.

a. true b. false

137) manages Nike's warehouse and handles product packing and shipping as well as payment

collection from customers through a process called in-forming.

a. true b. false

138) Nearshoring is the reversal of off shoring.

a. true b. false

139) According to Thomas L. Friedman, power from domesticated horses, wind, and, in the

late stages, steam, were the primary drivers of Globalization 2.0.

a. true b. false

140) When you make Web purchases, vendors are not required by law to respect your privacy.

a. true b. false

141) Software refers to a group of two or more computer systems linked together with

communications equipment.

a. true b. false

142) Outsourcing has seen a huge increase because of the decrease in telecommunication

costs.

a. true b. false

143) The technical area of competency is the most easy to maintain because the popularity of

individual technologies is so huge.

a. true b. false

144) Work flow software is a variety of software applications that allow for software-to-

software interaction.

a. true b. false

145) Technology use can be strategic and can be a powerful enabler of competitive advantage.

a. true b. false

146) Work flow software is a variety of software applications that allow for software-to-

software interaction.

a. true b. false

147) Office automation systems such as Microsoft Office and the OpenOffice.org Productivity

Suite provide word processing, spreadsheet, and other personal productivity tools, enabling

knowledge workers to accomplish their tasks.

a. true b. false

148) Knowledge is the ability to understand information, form opinions, and make decisions or

predictions based on the information.

a. true b. false

149) The purpose of a knowledge management system is to create, store, analyze, and manage

spatial data.

a. true b. false

150) In 1959, Alvin Toffler coined the term knowledge worker.

a. true b. false

151) Services offered by Google, such as Gmail, Google docs, or Google Calendar are

examples of cloud computing.

a. true b. false


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152) Data about "what are my tastes and preferences?" is an example of demographic data.

a. true b. false

153) IS personnel with service mentality put up roadblocks to customers' new systems ideas

and give reasons that the new ideas cannot or will not work.

a. true b. false

154) Cloud computing can contribute to an increase in outsourcing.

a. true b. false

155) Information systems that monitor the elementary activities and transactions of the

organizations are:

a. management-level systems.

b. operational-level systems.

c. knowledge-level systems.

d. strategic-level systems.

156) Projections and responses to queries are information output characteristics associated

with a(n):

a. DSS

b. MIS

c. ESS

d. TPS

157) Summary transaction data, high-volume data, and simple models are information inputs

characteristic of a(n):

a. DSS

b. MIS

c. ESS

d. TPS

158) Which of the following individuals typically have less formal, advanced educational

degrees and tend to process rather than create information?

a. knowledge workers

b. executives

c. systems analysts

d. data workers

159) Management information systems usually:

a. serve managers interested in weekly, monthly, and yearly results, not day-to-day

activities.

b. help managers make decisions that are unique, rapidly changing, and not easily

specified in advance.

c. provide managers with a generalized computing and telecommunications capacity

that can be applied to a changing array of problems.

d. Perform and record the daily routine transactions necessary to the conduct of

business.

160) Decision support systems usually:

a. serve managers interested in weekly, monthly, and yearly results, not day-to-day

activities.

b. help managers make decisions that are unique, rapidly changing, and not easily

specified in advance.


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c. provide managers with a generalized computing and telecommunications capacity

that can be applied to a changing array of problems.

d. perform and record the daily routine transactions necessary to the conduct of

business.

161) Identifying customers and markets using data on demographics, markets, consumer

behavior, and trends is an example of a(n):

a. operational-level sales and marketing information system.

b. knowledge-level sales and marketing information system.

c. management-level sales and marketing information system.

d. strategic-level sales and marketing information system.

162) Deciding where to locate new production facilities is a(n) example of a manufacturing

and production information system operating at the:

a. operational level.

b. management level.

c. knowledge level.

d. strategic level.

163) Preparing short-term budgets is an example of a finance and accounting information

system operating at the:



c. knowledge level.

d. strategic level.

164) Tracking employee training, skills, and performance appraisals is an example of a human

resource information system operating at the:



c. knowledge level.

d. strategic level.

165) Assembling a product, identifying customers and hiring employees are:

a. transactions.

b. Phases

c. Business processes

d. Business functions

166) Which of the following is a network of facilities for procuring materials, transforming

raw materials into intermediate and finished products, and distributing the finished products

to customers?

a. production chain

b. primary chain

c. supply chain

d. distribution chain

167) Information systems can facilitate supply chain management by

a. tracking the status of orders.

b. rapidly communicating orders.

c. providing product specifications.

d. doing all of the above.

168) Enterprise systems support:


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a. manufacturing processes.

b. financial and accounting processes.

c. human resource processes.


169) Which of the following uses a vertical industrial network

a. Coca-Cola

b. Ford

c. General Motors

d. OASIS

170) Advantages of B2C commerce are

(i) Business gets a wide reach to customers

(ii) Payment for services easy

(iii)Shop can be open 24 hours a day seven days a week

(iv)Privacy of transaction always maintained

a. i and ii

b. ii and iii

c. i and iii

d. iii and iv

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