Iron Mountain’s Email Continuity ServiceIron Mountain’s Email Continuity Service

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CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 2

Email Continuity ServiceEmail Continuity Service

Iron Mountain’s Email Continuity service ensures that your organization will never lose access to email

No matter what happens to your physical facilities, data

center(s), servers, software, network connectivity or even IT

staff, Iron Mountain’s Email Continuity service ensures that

email will always be up and running. With Iron Mountain’s

Email Continuity service, email between company executives,

staff and employees, customers, prospects, and suppliers, will

always work.

The Value Proposition

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 3

Email Will FailEmail Will Fail

Email is the #1 most critical enterprise application but is not high-availability today

Email Outages Have Real CostsEmail Will Fail

• A 5,000 person health care provider lost $3 million during 8-hour outage when IT staff accidentally shut down data center power

• Five financial services firms were fined a total of $8.25 million for failure to protect and preserve email communications

• A 2,000 person national law firm CIO estimates a recent email outage cost the firm $100,000/hr in lost revenue and productivity

• A national financial services firm lost $6 million from virus-related email outage plus damage as retail financial planners lost access to calendar used to track customer appointments

Fact: 75% of email systems will fail in the

next 12 months

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 4

Email is Difficult to ProtectEmail is Difficult to Protect

Replication, Clustering, and SANs do not provide adequate protection for email

Traditional Solutions ProvideMinimal Protection

Source: MessageOne Activation Data

• Are vulnerable to Exchange / Windows flaws

• Are dependent on ActiveDirectory

• Are dependent on your infrastructure & staff

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 5

Email Continuity Service OverviewEmail Continuity Service Overview

Iron Mountain’s Email Continuity service is a stand-by email system that ensures continuous access to email

Transparent 60-Second Email ContinuityCustomer is always in control of activation (for security) and may fully activate in 60-seconds to provide email access via web & BlackBerry™ during any outage

Easy to Deploy & ManageAutomatically “syncs” user accounts, directories, historical email, contacts, calendars, and distribution lists to Iron Mountain’s global data center network

Cost EffectiveYou control the cost by determining how much historical email you want to retain for each user

Designed for Immunity & SecurityLinux-based system provides immunity from Windows™ viruses and database corruption, fully encrypted transport & storage, and support for Windows authentication

Quick & Compliant RecoveryAutomatically restores all sent and received email on the ECS back to the primary system with all forensic information -- fully compliant with all major archives

Iron Mountain’sEmail Continuity service

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 6

Email Continuity Service OverviewEmail Continuity Service Overview

How the Email Continuity service works

• One day deployment

• Fully automated synchronization

• No dedicated support required

• Activate by web or phone

• Activate for any group of users, servers, or storage groups

• Always-on protection, not always-on access:

Not a rogue email system prone to intrusion

• Access mail via web or BlackBerry™

• Uses corporate Windows password

• Access contacts, calendar, distribution lists

• Includes historical email

• Automated recovery of email and all metadata into primary servers

• Fully compliant with all major 3rd-party archives

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 7

The Email Continuity Service Cost-Benefit AdvantageThe Email Continuity Service Cost-Benefit Advantage

Email Continuity• Continuity offers near immediate availability at a radically lower price point

• Managed service model enables 1-day deployment and no dependency on customer environment

• Use a standby email system while

you repair your primary environment

• Fully complementary to tape backup, replication, and other recovery solutions

ECS provides effective email continuity at the lowest possible TCO

CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 8

Summary: Essential Email Continuity RequirementsSummary: Essential Email Continuity Requirements

Customers choose the Email Continuity service because it meets 5 essential requirements

ECS Ensures 99.999% Email Availability• Only approach to protect against geographic and technical threats • Not dependent on your datacenters, infrastructure, or IT staff• Not vulnerable to flaws in Windows or Exchange• Only solution delivered from global network of hardened Tier 4 datacenters• Always-on protection ensures that no email will ever bounce

Includes all Essential Email Functions • Send and receive email and view historical email• Access calendars and contacts• Full synchronization of global address list and distribution lists

Supports Wireless Devices• Send and receive from BlackBerry™ devices during any outage• No end-user reconfiguration required

Addresses Essential Security Requirements• Not an “Always On Access” rogue email system that is prone to intrusion• Full integration w/ Windows authentication: no need for additional password• All historical email encrypted for transport and storage

Fully Archive Compliant• All messages are restored to the proper folder (inbox, sent, deleted) • All message attributes are retained such as (date/time, read/unread, BCCs)• Integrates recovery process with all major email archive vendors

5 reasons why 1,000Companies have chosen the

Email Continuity service

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