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IRMO Annual report 2013

Indoamerican Refugee Migrant Organization

2013 in numbers 5,181 Latin American migrants supported

£2,067,520 secured in bene�ts.

211 cases seen in employment rights

Advice and advocacy485 people were provided

with immigration advice

extended impact of 1,455 people

631 people were provided with advice in social welfare,

housing and debt management

extended impact to 1,893 people who were helped to increase their income

and improve their quality of life

ClientAdvice

Campaigning and recognitionIRMO as part of the Coalition of

Latin Americans in UK (CLAUK) campaigned for:

Health, Labour rights and Recognition

Southwark and Lambeth’ councils recognised

'Latin American' as an ethnic minority

Education and employmentMore than 400 English

classes provided to 360 students

420 job hunting sessions

18 talks and workshops

25 attendees to IT classes

136 participants to support groups to obtain professional certi�cation cards

cv

Emotional well-being and mental health

28 people supported by therapeutic groups

25 attendees to yoga classes

Families and children32 families and 41 children supported

71 activities (educational and artistic workshops, advice sessions,

after school club, outgoings)

25 children allocated in schools

Quality services88% of our clients heard of IRMO from a friend or family

member - our best publicity is word of mouth.

99% would recommend our services and projects.

100% �nd our sta� friendlySupport, safety and peace of mind: the words which best

describe how the community feels about IRMO

Volunteers 120 volunteers worked with us double that of 2011

41 bene�ciaries of training opportunities

Women and teenagers53 women empowered though El Costurero

58 teenager participants to English classes and educational mentoring

IRMO A n n u a l r e p o r t 2 0 1 3

3Indoamerican Refugee Migrant Organization

Contents4. Chair’s report

5. Staff and Trustees

6. Volunteers

7. Director’s report

8. Immigration Project

9. Social Welfare Project

10. Employment rights advice

11. English for Work report

12. Learning Centre for Latin American families

13. Personal and Community Well-being

14. Volunteer Scheme report

15. El Costurero 16. Latin American Youth Forum

17. Quality services

18. Our funders & supporters



IRMO Annual report 2013

We are very pleased to present this annual report 2013, following another productive and challenging year. As the com-munity we serve grows, so does our work. As the environment in which we work changes we have focused on becoming more responsive and sustainable as an organisation. We have seen how our community has become more vulnerable over the last year at first hand. At a basic level this is about social welfare, poor understanding of rights and entitlements, barriers to accessing information and legal aid cuts. IRMO has been able to respond with services which focus on employment rights, social welfare and immigration legal advice. As rules and regulations about immigration have changed and in the face of negative media coverage, our advocacy role has never been more essential and challenging. To expand our reach and increase the power of our voice we have therefore worked in col-laboration with other organisations serving the community such as Blackfriars Advice Centre, LAEPP, WEA, Unite the Union, Naz, Lon-don Learning Consortium, and the London Boroughs of Lambeth and Southwark, among others. We have also been advocating for Latin American migrants’ rights through the Coalition of Latin American in the UK (CLAUK).To ensure we are a sustainable and responsive organisation, we have also focused on internal organisational development. To facilitate improvement of our services we have a training and professional development programme for our volunteers and em-ployees. We have refreshed internal policies, and installed new equipment and facilities, opening a new “training and education centre”. The re-design of the website is in progress to provide up to date news, accessibility in different languages, and easy ac-cess information about services and advice.

Our services are designed to empower all members of the Latin American community through programmes and projects such as: English for Work, Learning Centre for Latin American families, Per-sonal and Community Well-being, El Costurero women’s group, and Youth projects.At the end of 2013 IRMO is in better position to attract funding due to our successful projects and programmes which have been transformed, expanded and diversified. We are achieving our aims by working closely with our community, and supporting their integration, enabling our organisation and the people we serve to thrive in a highly competitive and changing world. IRMO is moving forward as a lead organisation to support the voice of Latin Americans across London to achieve the greatest impact. Thank you to our responsible and talented workforce of volunteers, employees, and friends.Our special thanks go to our valued partners, supporters and funders.

Mario Stifano Chair of Management Committee


5

Tatiana GaravitoDirector

[email protected]

Sara MuñozLearning and Inclusion Centre

Project Coordinator [email protected]

Beatriz MartinezEl Costurero,

Project Coordinator

Maria Regina GomezAccountant

[email protected]

Pamela SmartAdvice and Guidance

in Social Welfare Coordinator

[email protected]

Tony Chandler Fundraiser and Trainer Officer

[email protected]

Jose Enrique LopezPersonal and Community

Wellbeing Coordinator

Lucia VinzonEnglish for Work

Project CoordinatorVolunteer Scheme Coordinator

[email protected]

Morgana ZuccoliEnglish for Work

Project [email protected]

Susy PeñaLearning and Inclusion Centre

Project Coordinator [email protected]

Liliana MoraOffice Coordinator

[email protected]

Mario Stifano Chair

Elizabeth OcampoVice Chair

Peter DuffyTreasurer

Anna BaumTrustee

Laura VillegasSenior Legal Adviser

[email protected]

Staff

Trustees



We would like to send a message of thanks and appreciation to all our 2013 volunteers, for their invaluable contribution of time, talent, enthusiasm and commitment. IRMO’s greatest wealth is its volunteers. They are the force that makes everything possible!

Adrian Guarachi DuranAlberto BuffaAlberto RamonAlejandro BecerraAlexandra CoronadoAlexandra Guerrero AriasAlexandra MolanoAllan O’LaoireAna Cristina GuirolaAna PozueloAna Isabel GonzalezAnabel GarciaAnalia LoreficeAnalia SalischikerAndrea Morlanes GarciaAndres Camilo Salazar HernandezAnnabel TarlingBarry KeenanBeatriz ViolBelen Lopez YanezBoby AzizBoris Roca PalacioCaleb HornCarlos Conde AcuavivaCarlos BriosoCarlos Reyes JodarCarlos Gordillo CortesCarlota Orichi EburiCarrie McAlindenChelsea DodgenChloe PilpelChris BrownCristiana Dos Santos TrigoDan HeapDaniela FigueroaDavid Hernandez CasadoDavid SantanderDiana Alejandra Alvarez ForeroDiana Carolina Sanchez SilvaEduardo VidalEleanor Townsend

Eliza FergusonEva Romero Everton De PonceFabio Rincon HenaoFabio FantazziniFatima ToureovaFelicia HollandFilipe DominguezFiona HaleGianfranco RaineriGiovanna MelendezGustavo SolisHelen Mc CarthyHelena TeiraIovana VelasquezJasmin ChankJennifer JenkinsJennifer KeenJoanna BasingaJohn David Perez NarvaezJoseph BurbidgeJuan Esteban RicoJuan Felipe Pedroza FernandezJulian GreeneKaren HernandezKaren FloresKim LomaxKim ParkLaura Elena Lopez EstevezLucy PanesarLudivia GarciaLupe PosseMacarena GonzalezMaria GonzalezMaria Isabel RojasMaria Jose Fernandez GomezMark HarrisMarco VieiraMaureen CharlesMaya WilliamsMiguel Jose Rico Clavijo

Miriam AlamoNahir De la Silva GenesNeil WebsterNicholas ValvisPatricia CastroPatrick ReganPeter KovacsPeter JustPilar Vallejos CinalliRafael Blanco BushRicardo MartinsRomel Adrian VillegasRoberto FothRoger PettitRoger Caladilla PerezRoisin MooreRuy Lopez VegaSara KirkwoodSergio LizcanoShopia HollidaySylvie Do NascimentoSylvie BuckridgeTess ApplebyTian SpainTrevor JacksonValeria Garcia RiosVictor Ovalle DavilaVictoria BarambonesVivienne Watkins De CruzWilliam HurrellXimena Gutierrez Lugo

Volunteers



Director’s report It is with great pleasure that we present IRMO’s annual report 2013, in which we share with our community members, funders and supporters a summary of our achievements and the impact of our work. In 2013, we provided support to 5,181 Latin Americans increasing our capacity by 40% compared to the previ-ous year. IRMO is committed to offering support in areas that are vital to our community members despite the cuts and new funding trends that are affecting the Third and Voluntary sector and our BAMER organisations. We have drawn up new strategies to secure fund-ing and work in collaboration with other organisations to protect the rights of Latin Americans in the UK. Today, IRMO is positioned as one of the leading organisations supporting the Latin American community especially in south London where most of our commu-nity live. IRMO’s work goes beyond delivering services, we are also building a stronger and a more resilient community. We have expanded our offices and improved our facilities to meet the demand for training and education services. We are very pleased to announce that all our projects are actively functioning and that we are reaching all sectors of the community, children, young people, women and men, new arrivals and the elderly. This report will give a real sense of the impact of our work by hearing directly from our project coordinators and service users. Our staff team has grown, as has our team of volunteers. My most heartfelt thanks go to this group of dedicated professionals committed to the cause of our community who dream about a better and more just society for migrants and work towards that objective.

For 2014, we have defined new goals to help us continue increas-ing the quality of our services and to strengthen even more the participation of all members at all levels of decision- making. Finally, I would like to thank our funders for believing in our work. Their support has a tremendously positive impact on the lives of the more than 5,000 Latin American migrants in the UK who use our services.

Tatiana Garavito Director



Immigration project

Despite the cuts in legal aid and the alarming attacks on mi-grants by the current government, IRMO continues to provide immi-gration advice. It is with great concern that we report the increasing demand for our advice due to the changes in family migration law which have not only affected members of our community, but also British-born citizens who started approaching IRMO for advice from July 2013.The changes introduced a minimum family income threshold for mi-grants, which applies to non-EEA national spouses/partners and children applying to settle in the UK with someone who is already resident here. This was challenged at High Court level and the final decision is yet to be announced. This year, we provided immigration advice to 485 clients which had an impact on their extended families totalling over 1,455 people. 10 have acquired permanent residence, which removes any restric-tions on their opportunities to work, study and improve their quality of life, and enables them to provide a promising future for their families.4 obtained their permanent residence based on long term stay of 10 years and 14 years (under the pre-9 July 2012 rules), giving well-deserved recognition to people who have been contributing to UK society. 2 were granted limited leave to remain based on access rights to a child, enabling parents to be part of their children’s life and development even though they do not live together.28 EEA applications were submitted under categories including family visit, family reunion and permanent residence as EEA family members, this latter being a route to British Citizenship if desired. 2 were granted British Citizenship. Although, this does not grant any additional rights other than permanent residence, it gives a sense of security and freedom to its holders.

The more difficulties our community faces, the more enthusiasm and determination we have in IRMO to help them improve their circumstances. This year, we are running an Introduction to Immi-gration Legal Advice course in partnership with the Workers Edu-cational Association which has supported 17 future legal advisors who are currently preparing to sit their level 1 award as legal advisers in immigration. “When I started having immigration problems, I didn’t know my rights. IRMO’s advice focused me, and I was able to act in time to get the documents the law entitled me to. Although I don’t live in London, thanks to IRMO and my immigration advi-sor, my visa application was successful and I was able to stay in the United Kingdom with my daughter. From that moment, my life and my daughter’s life changed. I felt very supported by IRMO. Thanks them for changing my life.” Gladys

Elizabeth Ocampo Legal Adviser



Social welfare Project

This year, we provided over 631 Latin Americans with advice, advocacy and support in relation to social welfare, hous-ing and debt management, with the broader impact on their ex-tended families totalling 1,893 people mainly from Lambeth and Southwark, who as a result of our support have increased their income and improved their quality of life.The majority of these people have accessed our services through our pilot project held on weekly basis and open to all members of the Latin American community. Families have increased their income by an average of £3,640 annually, based on an average weekly income rise of £70, securing a combined estimated total of £2,067,520 in benefits. Through our drop-in advice service we have helped our users ac-cess the benefits they are entitled to and helped them through the application process, educating the community of their rights and their responsibilities.We have also reduced homelessness by assisting families in crisis, helping them stay in their homes and avoid eviction, finding emer-gency accommodation, and securing permanent housing solu-tions. This has been achieved through providing advice, advocacy, referrals and signposting.After running this well-targeted pilot project, we have identified the key areas of support needed within the community, which are: front line advice and casework, and life skills.

“IRMO dealt with me in a very human way and gave me excel-lent advice about social services. Thanks to this advice and the support of my case worker who was with me during the whole process, I found somewhere to live. I was able to access the benefits I was legally entitled to but which I had been refused due to lack of knowledge of European law. Particular thanks to the IRMO team, for all the love they show to our community.” Ana Maria.

Pamela SmartAdvice and Guidance

in Social Welfare Coordinator



Although highly qualified and working in all sectors of the labour market, many Latin Americans are forced to take jobs in the cleaning, catering and hospitality sectors. These sectors lack regulations and are characterised by extremely poor working conditions: many are employed casually or on a temporary basis, with no entitlement to annual leave or sick pay, and with unsocial working hours very early in the morn-ing and late in the evening. The latest studies report that 40% have experienced workplace abuse and exploitation, 11% are being paid less than the National Minimum Wage and 70%, including the second generation, perceive discrimination as a major barrier to improve their quality of life.In order to tackle these issues, IRMO provides support and advice on employment rights. Most of the cases we see in-volve unfair dismissal, contracts, working hours, leave (includ-ing maternity leave and sick leave), holiday entitlements, problems with pay, and discriminatory treatment in the work-place. Over the year, we saw 211people facing these issues. IRMO is committed to providing our clients with free and confidential mediation and conflict resolution.

Employment rights advice “Thanks to IRMO’s mediation I have received the overdue pay-ment, now I know that every time I start a new job I should ask for my contract.” Carlos.

Sara Muñoz Adviser



English for Work

Since 2010, IRMO’s English for Work project has contrib-uted to improving employability and facilitating the integration of the Latin American community in London. This year, in addition to providing traditional English classes at various levels, advice on seeking employment and support with CV writing, we have also introduced new services and activities. These include conversation classes which focus on topics related to work and daily life, computer classes for beginners, a series of talks and workshops, and special study groups to obtain profes-sional certification cards.We provided more than 400 classes to 360 people at various lev-els. We ran 420 job seeking and CV sessions, and organised 18 talks and workshops focusing on facilitating access to the employ-ment market. This increased understanding of employment rights and responsibilities, providing information on debt management, sexual health, mental wellbeing, gender, nutrition and other top-ics. More than 25 students attended IT classes for beginners and 136 people participated in our group to obtain the professional CSCS green card which will allow them to work in construction – their area of expertise before coming to the UK.With the aim of providing families with a more holistic service, we joined forces with the IRMO family project (Learning and Inclusion Centre for the Latin American Family), so that while children are enjoying their educational and creative activities, their mothers and fathers can attend classes, talks and training sessions. We are committed to offering access to free English classes, com-bined with training, support in seeking employment, and profes-sional development to help members of our community to over-come barriers for successful economic integration.

“I came to this country in July 2013, in a very bad financial state and with problems finding work and a place to live. In August I joined the English for Work project, and started go-ing to English classes and job hunting sessions which helped me to improve my CV. I finally got a job and could bring my children over from Spain. Now I am in the next level of English classes. My 14 year old son also goes to the English classes for young people, and my 6 year old daughter is part of the IRMO family project.” Cristina.

Lucia Vinzon & Morgana Zuccoli Project Coordinators



themselves with the educational system, school requirements and to communicate better with school staff.During 2013 we have run 71 activities for families; we have sup-ported 41 school-age children and 32 families. We have suc-cessfully allocated 25 children to schools. Their performance and English proficiency at school have improved, thereby increasing their motivation and self-confidence. Furthermore, parents have gained confidence in dealing with school issues, with communica-tion between children and parents becoming stronger. “The Learning Centre for families has helped us to enrol our daughter in the school and has supported her in the process of starting her education in a totally new system. She has quickly improved her English and her performance in the school. Also, we don’t have a space at home for our daughter to study or play, and the Centre has provided us with a space, not only to study and learn, but also to socialize. Our daughter always wants to attend all the activities; she is happy girl again”Carol y Raul.

Sara Munoz & Susy PenaProject Coordinators

Learning Centre for Latin American families

Our family project continues, strongly supporting families within the Latin American Community in the UK. Our aim is to help children integrate into school and wider British society; improve their school performance while strengthening their motivation and self -esteem.Through previous family pilot projects we have identified that for Latin American migrants and their children understanding a new education system is very challenging. We recognised that such a lack of understanding delays a child’s engagement in education, leading to low performance and then further isolation. Since 2013, the project’s educational programme, which was collectively de-signed with all stakeholders, teachers, families, volunteers and children, has run a bilingual homework club that supports children after school hours and provides English classes at various levels.In particular, we focus on newly-arrived Latin American children who are not immediately offered places at school. Following the UK National Curriculum, we offer English, maths, geography, his-tory, citizenship and art lessons according to age and their previ-ous school’s grade. We also established partnerships with local schools to secure places and to follow up their learning process in their new schools. Our project serves as a temporary learning centre for more than 30 Latin American children, allowing them to keep up their learning and prepare for their new educational challenge. The Learning Party is one of the most popular activities of the project. Through creative and artistic activities, the children and their parents develop new ways of learning together. Parental support and guidance is also provided, helping them to familiarize



In addition, weekly group exercises, “movements” (which could be dance, Pilates or Yoga based) and games (theatrical exercises representing personal experiences) allow them to get to know themselves as well as the group.Furthermore, as part of this project, we provide yoga classes as an alternative practice that helps the community move towards a healthy and stress-free life. This year we have run weekly Hatha Yoga lessons where over 25 people have participated, thus ben-efiting their physical, mental and spiritual heath. “I found with the sessions a space where I was able to share experiences, and everyday situations that only other Latin Americans like me could understand. The sessions rep-resented a time in the week where we had the opportunity to relax with the different exercises we were given, and the theatrical games were a great way to express our feelings. It helped me to see things in a different way as the group had different points of view and that made it interesting. I got to know the other participants, and I liked the sense of com-munity as we were helping each other with our opinions and thoughts in the conversations we had every session. Now I can practice the exercises at home when I feel low and they make me feel much better.” Clara

Jose LopezProject Coordinator

Personal and Community Well-being

2013 saw the start of IRMO’s ‘Community and Personal Well-being’ work. In recent years we have lacked a project that could provide emotional support for the members of our commu-nity who find migration difficult to cope with. After running a pi-lot project in 2012, this year we supported 28 Latin Americans through two series of sessions. The ‘Tree of Life’ consists of five session groups running weekly for adults experiencing emotional difficulties (such as isolation, low mood, worry and anxiety, and low self-esteem) associated with their experience of migration and adaptation to life in the UK. Run by a qualified clinical psychologist and an assistant psycholo-gist, the Tree of Life allowed participants to generate and share solutions to their difficulties. Using the metaphor of a tree, par-ticipants explore their individual strengths, resources, dreams and wishes, before focusing on the ‘forest’ as a means of introducing the importance of group support and thinking about ‘storms of life’, or common problems which affect all participants, and for which solutions are generated in the group. To ensure that our support is beneficial to our community, IRMO has teamed up with NHS mental health services and the University of East London to study its effectiveness. This research is on-going. ‘Moving and Changing’ consists of six drop-in wellbeing sessions where participants are encouraged to share common experiences and difficulties that are part of the challenging experience of set-tling into a new culture. By learning and discussing the meaning of emotional difficulties such as stress, anxiety and low mood, it pro-vided individuals with tools to identify and manage such states.



Volunteer scheme This year, IRMO’s projects were supported by over 120 volunteers, including young people completing work placements and students from local and foreign universities on internships and other placements. The number of volunteers has increased by 15% compared to 2012, and has doubled since 2011. Among our achievements we would like to highlight two training programmes. At the beginning of the year, we ran a “Managing and Evaluating Projects” targeting project coordinators and vol-unteers providing skills on project design, development, monitor-ing and evaluation. In partnership with the Workers’ Educational Association (WEA) we also ran immigration and social welfare courses that were attended by 31 people from our community. Our aim with the Volunteer Scheme is to provide our volunteers with the opportunity to gain valuable work experience and de-velop their skills in a multicultural and cooperative environment. This allows them to improve their employment prospects and be better placed to join the competitive UK labour market. The results of our last survey indicate that we are on the right track! Volun-teers reported that the key benefits of their experience include developing different skills or aptitudes and gaining work experi-ence, followed by the satisfaction of supporting a common cause and developing a network of personal and professional contacts. Thirty percent of those surveyed mentioned that volunteering with IRMO contributed directly to obtaining paid employment or get-ting a better paid job. In terms of the most significant skills acquired, volunteers gave a wide range of answers, including technical or hard skills such as administrative, accounts, customer service, teaching, project management, fundraising and languages (English and Spanish), as well as social or soft skills including empathy, flexibility, pa-tience, communication, self-confidence, team work, etc. They also

emphasised their increased understanding of the importance of community work, knowledge of the needs of Latin Americans in the UK, and ways of meeting those needs. 60% of those sur-veyed rated their volunteering experience as excellent, and 39% as good. All surveyed would recommend IRMO to people who are interested in volunteering. Finally we would like to send a message of thanks and appre-ciation to all our 2013 volunteers, for their invaluable contribu-tion of time, talent, enthusiasm and commitment. IRMO’s greatest wealth is its volunteers. They are the force that makes everything possible! “I have been volunteering with IRMO for nine months, helping the immigration and welfare legal advisors. As part of the Vol-unteer Scheme I also got the chance to take part in two train-ing sessions on immigration and social welfare. As a result, I have learnt how the legal system works in this country, I have gained experience, and I feel better prepared to look for a job in this area. I have also made new friends, and I love being part of the IRMO family!” Laura.

Lucia VinzonProject Coordinator



El Costurero

IRMO’s El Costurero women’s group, set up in Novem-ber 2011, continued in 2013 to provide a space to explore and celebrate the ways Latin American women contribute to their communities. This year we continued to organise activi-ties in which 53 participants could freely express their con-cerns and their abilities, while at the same time enabling a more in-depth assessment of priorities for work with and for this sector of the community. Our activities were extremely successful in terms of attend-ance and involvement. These included a second hand mar-ket, a photography course, a fanzine workshop and a sexual diversity workshop for young people which were part of the LAYF Together as One festival. During the year we had the opportunity to create meeting spaces which enabled us to listen to the women and receive feedback and ideas about the kind of projects they would like to see in IRMO in the future. Thanks to their participa-tion, there is increasing clarity regarding the direction of El Costurero in the future and the steps it will take to build the capacity of women and create alternative work opportuni-ties including through social enterprises and cooperatives.

Beatriz Martinez Project Coordinator



Latin American Youth Forum

The Latin American Youth Forum is a project that aims to empower young Latin Americans though educational and artistic activities, and which offer a space for young people to gain awareness about the issues they are facing. Many youngsters have difficulties with the English language; grow up in families whose experience in London is limited to low-paid and low-skilled jobs; face severe difficulties within the education system, and lack support with their academic work. These factors have led to low academic achievement and high rates of school and college dropouts.To tackle these issues we offer English classes, provide ad-vice and support on college and university allocation and give information about educational opportunities such as vocational studies, traineeships or apprenticeships, thereby encouraging them to realise their full potential. Throughout the year 58 youngsters from 14 to 20 years old have partici-pated in these activities. In July 2013 we have organized the 5th edition of our fes-tival “Together as One”, with two days full of artistic and educational programmes such as live music, spoken words, theatre, dance, circus skills, debates and workshops. The main themes of the forum were sexual diversity and social justice, working in collaboration with Metro Centre, Brook, and Bar Etica. The full event was planned and organized by a group of 12 young Latin Americans.

“I came from Bolivia to join my family in August 2013. At that time, my English was very poor and I found it very difficult to communicate and express myself, feeling lonely and isolated. One month later I have started the English classes at IRMO joining a group of 20 young people like me. I have also re-ceived advice and support on job and educational opportuni-ties. I have some experience as an electrician and I want to be an Electrical engineer.” Daniel.

Lucia Vinzon



Other significant results of the survey:

• 99% would recommend our services and projects. • The words which best describe how the community feels

about IRMO are: support, safety and peace of mind. • 88% of our clients heard of IRMO from a friend or family

member, showing that our best publicity is word of mouth. • 80% of our clients rate our services as very good or excel

lent, understanding their needs with professionalism and empathy.

• 100% of clients find our staff friendly.

Liliana MoraOffice Coordinator

Quality services Each year we carry out a satisfaction survey in order to assess the quality of the services we provide for the community and to develop and implement improvement ideas. Our services and projects aim to address the actual problems experienced by the Latin American community. During 2013 we experienced a high increase in our demand, seeing 60% more people than the previous year.The impact of the economic crisis affecting Spain is well-known. This is a recent phenomenon and is reflected in the significant rise in the number of people coming to IRMO in 2013. 38% of clients have been using our services for less than 3 months, and 48% for less than a year. For 91% the services offered by IRMO completely meet their ex-pectations. Furthermore, 58% strongly agree and 42% agree that the services provided are responsive and efficient. The most of-ten heard suggestions for improvement are to increase our staff and to extend our opening hours. We should also highlight that 93% feel their needs are met thanks to staff who use understand-able language and give clear and simple information, as well as having appropriate knowledge and understanding of the topics discussed.



Our funders & supporters



Indoamerican Refugee Migrant OrganisationUnit 8-9, Warwick houseOverton RoadLondon SW9 7JP

Telephone: 02077339977Fax: 02077331880.www.irmo.org.uk

Email: [email protected]: https://www.facebook.com/irmolondonTwitter: https://twitter.com/IRMOLondon

Registered charity no. 1080813. Registered company no. 3921483. Exempted by the OISC. Ref no: N200100460

Graphic Design by Mario Stifano

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