ffd8ffe000104a464946000 10201009600970000ffe20c 584943435f50524f46494c4 500010100000c484c696e6f 021000006d6e7472524742 2058595a2007ce00020009 000600310000616373704d 5346540000000049454320 7352474200000000000000 00000000000000f6d60001 00000000d32d4850202000 0000000000000000000000 0000000000000000000000 0000000000000000000000 0000000000000000000000 Telecom is our business but 0000116370727400000150 0000003364657363000001 strive to make yours simpler 840000006c777470740000 01f000000014626b707400 000204000000147258595a 0000021800000014675859 5a0000022c000000146258 595a000002400000001464 6d6e640000025400000070 646d6464000002c4000000 88767565640000034c0000 008676696577000003d400 0000246c756d69000003f8 000000146d656173000004 0c00000024746563680000 04300000000c7254524300 00043c0000080c67545243 0000043c0000080c625452 430000043c0000080c7465 787400000000436f707972 6967687420286329203139 3938204865776c6574742d

we

ffd8ffe000104a46494600010201009600970000ffe 20c584943435f50524f46494c4500010100000c484c 696e6f021000006d6e74725247422058595a2007ce 00020009000600310000616373704d534654000000 004945432073524742000000000000000000000000 0000f6d6000100000000d32d485020200000000000 000000000000000000000000000000000000000000 000000000000000000000000000000000000000000 116370727400000150000000336465736300000184 0000006c77747074000001f000000014626b707400 000204000000147258595a00000218000000146758 595a0000022c000000146258595a00000240000000 14646d6e640000025400000070646d6464000002c4 00000088767565640000034c000000867669657700 0003d4000000246c756d69000003f8000000146d65 61730000040c000000247465636800000430000000 0c725452430000043c0000080c675452430000043c 0000080c625452430000043c0000080c7465787400 000000436f70797269676874202863292031393938 204865776c6574742d5061636b61726420436f6d70 616e79000064657363000000000000001273524742 2049454336313936362d322e310000000000000000 00000012735247422049454336313936362d322e31 000000000000000000000000000000000000000000 000000000000

without the prior written consent of Coral Telecom Ltd. Printing History First edition : 1 February, 2003 Second Edition : 15 August,2004st th

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console / key telephone set / analog extensions. The table of contents also doubles up as an index to the various features that the system supports for various extension users. Use of this guide is straightforward with each feature listed separately. Certain features have various user options. In this case, all of the options are listed under the major feature name. All the feature codes, which are given in this guide, are the default codes. However, these codes can be changed as per the requirement. Not every feature in this guide is likely to have been installed in your system or extension. Check with your system manager for a list of features actually installed.

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RLS Key 17 ......................................................................................................................................... REDIAL

Key..................................................................................................................................17 SPK Key.........................................................................................................................................17 Message Lamp How .................................................................................................................. to 17 Waiting Scroll operate

Keys ..................................................................................................................................... 17 GKT ...................................................................................................................... 19 View of missed call ........................................................................................................................ 19 Page all 19 ........................................................................................................................................... Call Forward

all.............................................................................................................................. 20 Parked call Pick up ......................................................................................................................... 20

Back

Ground

Music........................................................................................................................ 21 Alarm Setting.................................................................................................................................. 21 Class of service changeover............................................................................................................ 21 Internal Call....................................................................................................................................22 External Call...................................................................................................................................22 Attending Calls............................................................................................................... Queued Hold Call Transfer...................................................................................................................................24 Redial.......................................................................................................................................... Call 22 Incoming Attending 23 a ...................................................................................................................

line ...................................................................................................................................... 23

.... dialing Call up In

25

Connecting

a

trunk

line 25

after Call pick-

..............................................................................................

Parking....................................................................................................................................26 .................................................................................................................................... .................................................................................................................................... 27 27 28 key Call a 29 busy Emergency

ListeningBargeIn.......................................................................................................................................... Silent Auditing 28 Monitoring of phone......................................................................................................28 Emergency call to

..................................................................................................................................

extension................................................................................................

Call .............................................................................................................................. 29

Network Call .................................................................................................................................. 36 ACD Call........................................................................................................................................ 37 38 38 VOIP Phone Call ....................................................................................................................................... Book ....................................................................................................................................

How to load the phone book port.....................................40

&

screen

saver

using

APA

Chapter 2 ........................................................................................................ ........... 43Operator Features on Executive Key Phone ..................................................................................... 43

Keys description on Executive Phone....................................................................43Audio Adjustment One-Touch Keys............................................................................................................................. DSS (Direct ................................................................................................................

KeyLevel 43 43

Station

Selector)......................................................................................................... 43 Name / Dial Number Display ......................................................................................................... 43 Charge 44 REDIAL Key..................................................................................................................................44 SPK On Line Advice of 44 Call PROG MEMO ......................................................................................................

Key...................................................................................................................................... Key....................................................................................................................................44

Key........................................................................................................................................ .44 44 .. Key 45 45 45 key . PAGE ALL / 45 44 TRSF RLS HOLD MSG CONF ECALL CLI Key....................................................................................................................................... Key ....................................................................................................................................... .....................................................................................................................................

Key........................................................................................................................................ Key...................................................................................................................................... .............................................................................................................. 45

SAV........................................................................................................................................ Headset Key....................................................................................................................................

45

AS

/

AB

/

AT

/ How

AV to

Keys................................................................................................................45 49

operate the Executive operator console ............................................................................. Internal Call....................................................................................................................................49

Call Auditing ................................................................................................................................ .. 56 Emergency call to a busy 57 Pass 57 Own Supervisory extension................................................................................................ 56 Emergency Call .............................................................................................................................. Personal code.......................................................................................................................... Enter

Mode ........................................................................................................ 57 Dynamic call control ...................................................................................................................... 58 3party Conference 58 Multiple ......................................................................................................................... Meet Me party

Conference ...................................................................................................................... 59 conference............................................................................................................... 59 DND

Override ............................................................................................................................... . 60 D/N 60 Voice Background 61 Changeover Paging .................................................................................................................................. Music..........................................................................................................................

Manually............................................................................................................. 61 Global Memory Bank ..................................................................................................................... 62 Personal Memory Bank .................................................................................................................. 62 Auto Redial.................................................................................................................................... . 63 Forceful release of trunk or 63 COS ext....................................................................................................... ......... 64

Alarm..................................................................................................................................... Changeover ..........................................................................................................................

..

64

Log-In

/

Logout

of 65

Auxiliary Network

operator............................................................................................ ACD

Call .................................................................................................................................. 65 Call........................................................................................................................................ 66 67 VOIP Call .......................................................................................................................................

Chapter 3 ........................................................................................................ .......................... 69 Enable/ disable incoming & outgoing on trunks............................................................................. 69 Checking of the 16 KHz

69

Attendant

Programming ......................................................................................................

counter of any extension/trunk for current month................................... 69 Checking of the 16 KHz counter of any extension/trunk for previous month ................................ 69 Enable or disable the VSN message `Bill not paid on any specific extension .............................. 69

g yg Set System Time............................................................................................................................. 74 Set System Date.............................................................................................................................. 74 Call Budgeting Amount.................................................................................................................. 74 Change System Password...............................................................................................................74 Fill Library Numbers ...................................................................................................................... 75

Chapter 5 ........................................................................................................ ........... 77 SubscriberFeatures.............................................................................................................. ...............77

Internal Call....................................................................................................................................77 External Call: Right Dependent...................................................................................................... 77 Attending Incoming Calls............................................................................................................... 78 Attending Queued Call ................................................................................................................... 78 Hold a line ...................................................................................................................................... 78 Call Transfer................................................................................................................................. ..79 Call Consult.................................................................................................................................. ..80 Redial.................................................................................................................................... .......... 80 Call Parking..................................................................................................................................

..81 Call pickup .................................................................................................................................... 81 Auto call back on busy extension / trunk........................................................................................82 ListeningIn .................................................................................................................................... 83 BargeIn.......................................................................................................................................... 83 Silent Monitor................................................................................................................................. 83 Call Auditing ................................................................................................................................ .. 84 Emergency call to a busy extension................................................................................................ 84 Emergency Call .............................................................................................................................. 85 Personal Pass code.......................................................................................................................... 85

Enter Own Supervisory Mode ........................................................................................................ 86 Dynamic Call Control..................................................................................................................... 86 3party conference .......................................................................................................................... 87

Follow Me 95 95 6 7 .. Disturb 98 . 98 Do ...................................................................................................................................... Walk Hotline Master Call Not Fault 99

Call........................................................................................................................................ Setting................................................................................................................................9 Cancellation........................................................................................................................9 Privacy .................................................................................................................................. ...............................................................................................................................

Booking ................................................................................................................................ Message ...............................................................................................................................

........... 100 101 Checking Self Ring

99

Mini Page

Email.................................................................................................................................... All ........................................................................................................................................ Test / Khz 101 Counter Boss-Secretary .......................................................................................

System ................................................................................................................. 101 Last Caller Call Back.................................................................................................................... 102 102 102 Network Call ................................................................................................................................ 103 Forced Name Call Call 103 Dial..................................................................................................................................... Waiting.................................................................................................................................. Waiting......................................................................................................................

ACD Call......................................................................................................................................1 04 VOIP Call 105 ..................................................................................................................................... Walking COS................................................................................................................................ 105

Chapter 6 ........................................................................................................ .........Features 107 Incoming Landing......................................................................................................................... 107 DISA Direct Inward Station

107

Some

Unique

Silent

............................................................................................................

Access .......................................................................................... 107 DOSA Direct Out Station 109 IRIS Access..............................................................................................108 Day / Night Mode of 109 Auto Voice the Call Call Messages ............................................................................................................................ ...................................................................................................... As Well As

Disconnection .............................................................................................................. 110 Outgoing Incoming Details ............................................................................... 110

Trunk

&

Extension

Grouping

for

Outgoing

calls ......................................................................... 113 Group of the Features (Class ofService)......................................................................................113 Close User Groups (CUG)............................................................................................................ 113 Allowed & Denied Voice Integration.................................................................................................................. Solid Backup 114 State Disk 114 ......................................................................................................... Table.............................................................................................................. 114 Mail 114 for Short

Messaging Service ..............................................................................................................

Chapter 7 ........................................................................................................ ......... 115Virtual telephony ...........................................................................................................

.................... 115 Type of Virtual Telephony ........................................................................................................... 115 How To Change V-Tel Password Through Instrument ................................................................ 116

Chapter 8 ........................................................................................................ ......................117

117

IRIS

in

a

CallCenter............................................................................................................

Various ACD parameters for Center...............................................................117........ 118 Source (Queued

a

Call

Qsize..................................................................................................................................... Call

Message) .................................................................................................... 118 Next Timer / Next Member .......................................................................................................... 118 Overflow Timer ............................................................................................................................ 118 Reminder Port............................................................................................................................... Wrap Time.................................................................................................................................... 118 Getcli .................................................................................................................................... ........ 119 How to log-in / logout from extension.......................................................................................... 119 AMS Automatic Call Distribution Management Software........................................................120 118

Chapter 9 ........................................................................................................ ......... 121IRIS in a

Hotel .................................................................................................................. ................. 121 CheckIn 121 ....................................................................................................................................... Flexible numbering

plan...............................................................................................................121

All the features of this manual are explained for MCC Hardware Version 1.06 or later.

be connected to any of the digital port.

Audio Level AdjustmentThe audio level adjustment is used to control the sound that is emitted from the telephones speaker and handset. GKT offers digital volume control. The same volume control will be used to control handset voice level, ringer volume and speakerphone volume. If key phone is ringing, digital volume key will be used to decrease or increase the ring volume. If key phone user is talking on hands free, digital volume key will be used to decrease or increase the hands free volume. If subscriber is talking through handset, digital volume key will be used to decrease or increase the handset volume. (-) Digital volume key will be used to decrease the volume level & (+) digital volume key will be used to increase the same.

One-Touch KeysGKT has 22 one touch flexible keys. These flexible keys can be programmed to store an extension number or any trunk port or any global memory bank number. The programming has to be done using the system programming. You can use these keys to access any

extension or trunk by just pressing the corresponding key.

Name / Dial Number DisplayGKT has 128X64 pixels. When your telephone is idle, the first row of the LCD will show the current date and time. Second row will show your extension number with the product name i.e. IRIS. However second row can be replaced with the users name (refer system programming manual). Whenever an internal call lands on your extension, the display will show the callers name and extension number. If the trunk line has CLI facility, the callers number will be displayed on your GKT.

u Get 1. Make an external call. GKT will show the dialed No. Rupee paise charge of the made 2. Converse with the called party.

call & it will be updated automatically.

Note: Cost of the call will be calculated as per the Cost Table. If trunk metering is on 16 KHz basis, cost will be calculated as per the number of 16 KHz pulses received. Important: If required, on line AOC display can be disabled for a key phone user.

PROG KeyPROG key is used to do some of the system programming. This key is used for programming the features of the system. For details regarding the programming of the system, please refer to the system programming section.

MEMO KeyGKT is having its own memory bank. Maximum 700 internal or external numbers can be stored in the GKT phone book. Phone book will be loaded in the GKT through APA port available on the back of the GKT. To load the phone book, refer the section `How to load the phonebook in the GKT of this manual.

HOLD KeyThis key is used to put the call on hold for transferring a trunk call. Same key is used to park a call also. While doing the system programming, the HOLD key is used to go to the next mode in programming.

TRF Key

This key is used to transfer a trunk call or to release the line.

Message Waiting LampGKT is having one message-waiting lamp. It will blink if any internal subscriber has left a message for GKT user. Same message waiting lamp can be integrated with Voice mail also.

Scroll KeysGKT is having 4 scroll keys. The function of every key will be dynamically changed as per the state of the key phone. Function of the scroll keys at any moment, will be displayed on the LCD.

ffd8ffe000104a46494600010201006300630000ffe20c584943435f50524f46494c450001 0100000c484c696e6f021000006d6e74725247422058595a2007ce000200090006003100 00616373704d5346540000000049454320735247420000000000000000000000000000f 6d6000100000000d32d4850202000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000116370727400000150000 0003364657363000001840000006c77747074000001f000000014626b70740000020400 0000147258595a00000218000000146758595a0000022c000000146258595a000002400 0000014646d6e640000025400000070646d6464000002c400000088767565640000034c 0000008676696577000003d4000000246c756d69000003f8000000146d6561730000040c 0000002474656368000004300000000c725452430000043c0000080c675452430000043 c0000080c625452430000043c0000080c7465787400000000436f7079726967687420286 3292031393938204865776c6574742d5061636b61726420436f6d70616e790000646573 630000000000000012735247422049454336313936362d322e310000000000000000000 00012735247422049454336313936362d322e3100000000000000000000000000000000 0000000000000000000000 IRIS Graphical Key Telephone (GKT)

functions MSG -To see the internal missed calls. MSD -To see the external missed calls. (Only those trunk calls are considered as external missed calls if the call is with CLI). PGE -To page a group of key phones on their speakerphone. CFA -To activate the `Call Forward All

View of missed callIf any internal missed call or any external missed call is registered, message-waiting lamp will blink. Same message waiting lamp will blink for both types of calls. To see the internal missed calls, press MSG key, following screen will be displayed if extension user 201 leaves an internal message.

MSG - > ST: 201

DIAL EXIT DEL

To get connected with the internal missed call, press DIAL & to delete the internal message, press DEL. Press EXIT to come back to idle position.

Page allA group of the key phones can be paged on their speakerphone.

GKT user can forward his all the internal calls to predefined extension. For this, press the scroll key CFA. Following will be displayed on your display.

Forward

RLS

Dial the desired internal extension no. Your calls will be forwarded to the entered extension number. Press RLS key. To cancel the forwarding, again press CFA key followed by your own extension number. Call forwarding will be canceled. On pressing SPK key or on lifting the handset, another 4 features will be displayed on the GKT. Following screen will be displayed on pressing the SPK key or on lifting the handset.

DIAL

PPK BGM ALM COS

Parked call Pick upPPK is used to pick up the parked call. If a internal or external call is parked, press PPK key, parked call will be picked up.

Enter the Hour & minutes in 24 hours format. After entering the correct value, PASS will be displayed. Press RLS key to come out from the menu. To cancel the set alarm, go to the alarm menu again & enter 60 for the value of minutes.

Class of service changeoverAs GKT is having two class over services i.e. primary & secondary. GKT user can switchover primary to secondary or vice-versa. To switchover the COS, press COS, following will be displayed. PASSWORD:

RLS

Enter the GKTs personal pass code followed by `0 or `1. `0 has to be entered for

3. Step Action CAMP key can be pressed for activating the Auto Call Back. What happens Confirmation tone. 1. 4. Disconnect the current call by pressing the RLS key. If called extension answers the call, HLD key will be displayed on the first scroll key. Queued call will be picked up automatically. Talk to the called extension.

Step Action 1. Dial the trunk access code or press the predefined one touch key. Trunk dial tone. 2. secondary class of service & `1 has to be entered for primary class of service. Press RLS to Dial the external number. come out from the menu. Ring Back tone / Busy tone. 3. External Call While talking on a trunk, HLD key will be displayed on the LCD for holding the call. Operator can make outgoing call by selecting a trunk either by dialing the trunk access code or by pressing the one touch key (if defined). Step You Get

Attending Incoming CallsOperator can attend both incoming internal and external calls. Once a call is ringing on operator key phone, it will start ringing. Action You Get 1. Further, AS / AT / AB / AV keys (i.e. Answer Station / Answer Trunk / Answer Back / Answer Lift If these keys VIP) can be defined on one-touch keys. the handset. are defined, corresponding key will Start Conversation. Or

What happens

Step Action

1. Put the current call on hold by pressing the HLD key followed by RLS key. You will be free. 2. Press the corresponding AS / AT / AB /AV key. You will be connected to the call. 3. To Pick & Queued the held call. To take back the held trunk, press the HLD key while you are free. Finish the call uptake back call: You will get the held call back. 4. You can take back the selective held call by pressing the corresponding trunk/extension key. Start conversation. 5. If key for an extension / trunk is not defined, dial the extension no. or trunk no.

Important: For audio intimation of queued call, it is recommended to define the reminder port for the operator ACD.

Hold a lineA conversing party (extension or trunk) can be put on hold by the following procedure for onward activities such as call consult, call transfer, call parking or conference.

parties. 3. If none is answering the call, you can take back the trunk call back by pressing the HLD key again. You will get back the call.

ActionWhat Happens

Step

1. While hearing the ring back tone during transferring a call, press the RLS key. Trunk will be connected to the called extension & GKT will get free.

followed by RLS key that can be taken back by pressing the corresponding key on key phone or dialing the access code for the line. Connected back to the party,Or, this type of held call can be taken back by Step which was put on Hold.pressing the HOLD key (while you are free). If more than one call is put on hold, on pressing the 1. HOLD key for taking back, system will provide the calls randomly If a line is put on hold by pressing HLD key 2.

Ca ll Tr an sf er

2. An internal or external call received / originated at operator can be transferred from that key extension. phone to other extension. The call can be transferred after screening or without screening.

3. To transfer a call: Unscreened Transfer: RLS keys. Press the HLD key again for taking the line back. Press the EMG key for interrupting the busy extension. Announce the call & press RLS key to tra e busy extension & the party who was talking to the busy extension, will get music. Call will be in queue to the busy extension. 4. call, press the HLD key again. During an unscreened transfer, if there is no answer from the destination extension, the call will come back to that extension that transferred the call. If at the time of call back, calling

extension is busy, the call will be diverted to the operator.

RedialOperator can repeatedly dial the last number dialed on the trunk, without pressing all the numbers again. For this follow the procedure below: Step Action You get 1. Connecting a Press the REDIAL key. trunk line after dialing The last dialed external number will be redialed automatically. This feature is used when an extension user wants an external number to be dialed by the operator.

Step Action You Get 4. between you, external called trunk party & the internal 1. party, press CNF key. While talking to a party (internal or external). Press HLD key to toggling between trunk & You can talk to the parties one by5. GKT will show HLD & RLS keys. extension. 2. one. Press HLD key followed by 872. Party will be parked & you will get free. Call Parking 3. Press RLS key. This feature will be used to activate the multiple party conference. To make the multiple party conference, operator has to park the calls first. This feature illustrates how to park the Step call. The party put on park will get music. The parked party can be retrieved at your Action extension or at any other You Get extension. 1. To park a call: Lift the handset & press the SPK key. GKT will show PPK / BGM /ALM / COS keys. 2. Press PPK key. To pick a parked call from own extension: You will get the parked call. 3. Alternatively, dial 870. Connected to the parked call.

Step Action 1.

You Get

Dial 88.

Co

nnected to the calling party

Note that you can pick an incoming call within your own department. Any number of extensions can be defined in a department. To define the department, contact your system administrator. ffd8ffe000104a4649460001020100c800c80000ffe20c584943435f50524f46494c450001010 0000c484c696e6f021000006d6e74725247422058595a2007ce00020009000600310000616 373704d5346540000000049454320735247420000000000000000000000000000f6d600010 0000000d32d48502020000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000116370727400000150000000336465736 3000001840000006c77747074000001f000000014626b707400000204000000147258595a0 0000218000000146758595a0000022c000000146258595a0000024000000014646d6e64000 0025400000070646d6464000002c400000088767565640000034c000000867669657700000 3d4000000246c756d69000003f8000000146d6561730000040c00000024746563680000043 00000000c725452430000043c0000080c675452430000043c0000080c625452430000043c0 000080c7465787400000000436f70797269676874202863292031393938204865776c65747 42d5061636b61726420436f6d70616e7900006465736300000000000000127352474220494 54336313936362d322e31000000000000000000000012735247422049454336313936362d3

Step Action You Get 1. 22e31000000000000000000000000000000000000000000000000000000Important: The Dial 864 up when an extension User dials 88 is as followspriority in which the calls can be picked+ Ringing Extension No. Connected to the calling party i) Ringing trunk ii) Ringing Ext iii) Queued trunk line to an ext. (not operator) To pick any ringing extension:

Listening-InStep This feature enables the operator to monitor any extension or trunk line without an audio Action warning to the monitored party. Listening-in can be activated while attempting to call a busy You Get extension or trunk line. 1. Dial the busy extension or line: no. To activate listen in on a busy extension or trunk trunk Busy tone 2. Dial 6 Voice of the calling parties 3. Press RLS Key. Listening-in will be terminated.

Yo u will be in con fer enc e wit h 2. Dial 9 b o t

h the parties. 3. Press RLS Key. Barge-in will be terminated.

Note: For Barge-In features, its code 9 has to be activated through ccmd command.

Silent Monitoring phone

of

key

This feature enables the operator to monitor a key phone extension only. The monitored key phone will not get any audio warning. On activating this feature, the microphone of the

monitored key phone gets activated and you can hear the conversation, which the microphone of the activated key phone picks up. Action Step You get To activate silent monitor: 1. Dial the feature code of silent monitoring followed by the key phone extension number Whatever conversation is going on around the dialed key phone, will be heard. 2. Call Auditing key or hang up. Press RLS To terminate the silent monitoring. This feature enables the operator to audit a line without an audio warning to the monitored party. Using this feature, operators can listen/audit the two-way conversation of the busy extension / trunk, however operator cannot participate in the conversation. If the ext finishes the current call, operator can continue the monitoring still. As soon as next activity happens on the called extension, again auditing will be start.

1. tting the busy tone while calling a busy extension or while transferring a trunk call to a busy extension, press EMG Key cted to the called extension.. Emergency call to a busy extension 2. nce the message & hang up for terminating the emergency call. This feature allows the GKT to break into an established two party call. It can be used for conveying any emergency message for an internal party. On activating emergency call on an 3. extension, the party who was conversing with this extension, will automatically go on hold rgency call is made while a trunk call is being transferred, you can press the TRF key to get the trunk call transferred. and he will hear HOLD on music. Note that EMG key will be configured on GKT as & when call will be in queue with the busy extension & you will be free. required dynamically. However EMG key can be defined on the one-touch keys also. 4. emergency call, if you do not want to transfer the trunk call, press HLD key again. To activate an emergency call: ll get back the trunk call. Important: EMG key has to be defined through system programming.

n happens

Step

Emergency CallThis feature is very useful during some mishappening. On activating the emergency call, some predefined extensions will ring simultaneously. For this feature, feature code has to be defined through system programming. Extensions defined in ACD group 5 will be the extensions for emergency ring. For emergency call, members of ACD 5 will start ringing irrespective of login/logout.

Step Action You Get 1. Dial 4223 + Old PW + New PW. Confirmation tone 2. Press RLS Key or Hang up.

in your personal bank, setting hotline etc. The default pass code for all the extensions in the system is 0777. You can change this pass code at any time. Changing of the pass code must be done from your own telephone. A pass code consists of 4 digits. T To change personal pass code:

Caution: Once a pass code has been defined, the code is known only to you. If you forget the pass code, you will not be able to get into your own Supervisory mode. In case you forget your pass code, you may take the help of system administrator.

Enter Own Supervisory ModeSeveral features can be activated through supervisory mode. This feature illustrates how to enter into own supervisory mode. This programming is extension specific hence programmable from each extension by using the extension users pass code. The default pass code for all extensions is 0777. To get into Own Supervisory mode:

For no external call.

0

Programmable & by default only local. Programmable & by default only local. Programmable & by default only local. Programmable & by default Local / STD. 2 3 4

5 Programmable & by default Local / STD & ISD but no collect call. 6 All Local / STD / ISD / Collect Call.

Action You Get

Step

Default: The pass code of all extensions is 0777. However it can be changed as per your 1. choice. While talking on an internal or external call, press HLD key. Confirmation tone. For every extension, a dial out level is defined through system programming also. Through dynamic control, a user can obtain a dial out level only up to the dial out level, which is 2. defined through the systemextension number or select a trunk & make external call. Dial another programming. Conversation with party. 3 party Conference second Step 3. This feature Actionthe operator to have a conference call. There press CNF key. conference allows talking to second party (internal or external), are 2 types of While You Get conference established. available in the system one is 3 party conference & another is multi party conference. 3 party 1. will be 3 party conference:followed by your extensions pass code. Dial 865 4. You have entered into own supervisory mode. Press RLS key . 3 party conference terminated. 2. Proceed with the required programming as explained in various features will be ffd8ffe000104a4649460001020100c800c80000ffe20c584943435f50524f46

494c4500010100000c484c696e6f021000006d6e74725247422058595a2007 ce00020009000600310000616373704d53465400000000494543207352474 20000000000000000000000000000f6d6000100000000d32d4850202000000

0000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000116370727400000150000000336465736 3000001840000006c77747074000001f000000014626b70740000020400000 0147258595a00000218000000146758595a0000022c000000146258595a00 00024000000014646d6e640000025400000070646d6464000002c40000008 8767565640000034c0000008676696577000003d4000000246c756d690000 03f8000000146d6561730000040c0000002474656368000004300000000c72 5452430000043c0000080c675452430000043c0000080c625452430000043c 0000080c7465787400000000436f7079726967687420286329203139393820 4865776c6574742d5061636b61726420436f6d70616e790000646573630000 000000000012735247422049454336313936362d322e31000000000000000 000000012735247422049454336313936362d322e31000000000000000000 000000000000000000000000000000000000Note: For having a 3-partyconference with two trunk lines and your extension, you must have the right to pick the second trunk while putting the first trunk on hold. This right is given by system programming.

Step Action 1. Make internal or external call & park it. You will be free. 2. Make another internal or external desired call & park it. You will be free. 3. Multiple party conference You can make total 63 calls like this & park all the calls. You will be free. You can establish a conference call, which allows several users to carry on a multiparty 4. conversation. Maximum 64 parties are permitted in conference call. The parties in a Dial 83 to start the conference. conference call can be either internal extensions or external parties. Multi conference can be Multiple party conference is established. established in a various combination like; 8 party 8 number, 16 party 4 no. etc. 5. Press RLS key. To Start a Conference Call: Conference will be terminated. You Get

ffd8ffe000104a4649460001020100c800c80000ffe20c584943435f50524f46 494c4500010100000c484c696e6f021000006d6e74725247422058595a2007 ce00020009000600310000616373704d53465400000000494543207352474 20000000000000000000000000000f6d6000100000000d32d4850202000000 0000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000116370727400000150000000336465736 3000001840000006c77747074000001f000000014626b70740000020400000 0147258595a00000218000000146758595a0000022c000000146258595a00 00024000000014646d6e640000025400000070646d6464000002c40000008

8767565640000034c0000008676696577000003d4000000246c756d690000 03f8000000146d6561730000040c0000002474656368000004300000000c72 5452430000043c0000080c675452430000043c0000080c625452430000043c 0000080c7465787400000000436f7079726967687420286329203139393820 4865776c6574742d5061636b61726420436f6d70616e790000646573630000 000000000012735247422049454336313936362d322e31000000000000000 000000012735247422049454336313936362d322e31000000000000000000 000000000000000000000000000000000000Note: Conference will get over whenthe initiator disconnects. If a participant of the conference wants to leave, he may hang up, conference will not be disturbed.

DND OverrideIf an extension user has set DND for him, operator can access DND extension also (in case of emergency) which means Operator can override any extension that is set in DND mode.

ffd8ffe00 0104a464 94600010 20100c80 Step Action 0c80000ff You get e20c5849 1. 43435f50 Lift the handset. 524f4649 Dial tone 4c450001 2. Dial the extension number. 0100000c Ring back tone 484c696e 3. 6f021000 Dial 2. 006d6e74 Start conversation 72524742 The Step Action speakerphone gets disconnected as soon as the caller disconnects. In case 2058595a the What happens 2007ce00 caller does not get a reply on activating the speakerphone, because of the absence of the user, then he can revert back to the ringing mode in order to 1. 02000900 On activatingdrawcalled key attention nohe is nearby. the the users phone, if if answer is found, dial 1, to revert to ring mode. 06003100 Called extension start ringing again. To 00616373 activate the speakerphone when dialing a Key Phone extension: 704d5346 54000000 To 00494543 revert back to ringing mode: 20735247 42000000 Note: Operator cannot be activated using this feature. 00000000 00000000 000000f6 d6000100 D/N Changeover Manually 000000d3 The 2d485020 status & features of extensions and the trunk lines can be changed with the 20000000 switchover from the Day Mode to the Night Mode. The system is pre-set for auto 00000000 Day & Night mode changeover at the timings prescribed by the customer. Also, the user can facilitate a manual changeover during any part of the day 00000000 00000000 00000000 00000000 00000000

or night. A manual setting if left unchanged, will be automatically overridden at these auto changeover timings and the system comes back to the auto mode.

Step Action You Get Lift the handset Dial tone 2. Dial 1 followed by the bank number. The number stored in memory bank is dialed automatically a) Mode free global bank. b) Global Bank respective to the dialing rights of the extension user. Mode free bank is the bank, which can be used by any extension user even he, has no dialing rights. Out of 390 memories of global bank, any number of memories can be defined as mode-free through system programming. For rest of the bank memories, IRIS will check first whether user has sufficient dialing right or not. To dial numbers stored in global bank: 1.

The global memory bank numbers are 1010 to 1399.

Personal Memory BankOperator has an exclusive bank of 10 external numbers. The numbers that can be stored depend on the class of service of that extension. These external numbers can then be dialed by dialing a 4-digit code. To store a number in Personal Bank:

You Get

Step Action

1. Get into own supervisory mode 2. Dial 8 + Bnk +Ln +Number to be stored + HOLD key. Confirmation tone 3. Press the RLS Key.

Step Action 1. Press HLD followed by REDIAL from key phone. Confirmation tone This feature can be used to put an external number in auto redial mode. The system will 2. automatically dial this number at key Press RLS a predefined interval of time and on getting a ring back tone from the trunk side, connects the line to you and your display will show the telephone number. If at the time of transfer, your extension is busy, the external party will be put on Hold On music. Note: Auto redials works on CPTD (Call Progress Tone detector) basis. If CPTD is working fine on your trunk lines than only this feature will work. Step Action To put a number in auto redial: You Get 1. Dial the code for deleting the numbers stored for Auto Redial. Note: The number of tries which the system dials your number in auto redial mode and the Confirmation tone. time interval between two consecutive tries have to be defined in the system Programming. You can put more than one number in auto redial mode. To cancel auto redial number in progress: You Get

The auto redial gets cancelled automatically when the call matures.

Important: IRIS IVDX uses only those trunks lines for auto redial which are defined in trunk access group 15.

Step Action You get Lift the handset. System dial tone. 1.

through hunt group. To log-in:

2. Dial 85 followed by your log-in ID + 1 You will be logged-in. Step Action You get 1. Lift the handset. System dial tone. 2. Dial 85 followed by your log-in ID + 0 You will be logged-out.

To log-out:

Network Call

Step Action IRIS can be networked with another exchanges over various types of trunks like BRI / PRI / You get CEPT / TWT / E&M. Networking can be done for close numbering plan also. Total 15 network 1. routes i.e. network 0 to network 14 can be defined. Following are the commands to access Lift the handset. the network routes. System dial tone. 2. To make a call to the networked exchange: Dial 60 followed by the networked ext. no. Network 0 will be called. 3. Dial 61 followed by the networked ext. no. Network 1 will be called.

Step Action You get 1. Lift the handset. System dial tone. 2. Dial 890 for ACD 0. ACD 0 will be called. Important: There are so many network parameters, which will be defined for network call. 3. So network call actually depends on the parameters defined for a network. All the above Dial 891 for ACD 0. commands are the default access code ofbe called. ACD 1 will the various networks. So contact system administrator for the actual code for the network call. 4. Dial 892 for ACD 0. ACD 2 will be called. ACD Call 5. Dial 893 for ACD 0. Total 10 ACD groups - Automatic Call Distributioncalled. created in the IRIS. To make a call ACD 3 will be can be to the various ACD groups, follow the steps 6. Dial 894 for ACD 0. To make a call to the ACD groups: 4 will be called. ACD 7. Dial 895 for ACD 0. ACD 5 will be called. 8. Dial 896 for ACD 0. ACD 6 will be called. 9. Dial 897 for ACD 0. ACD 7 will be called. 10. Dial 898 for ACD 0. ACD 8 will be called. 11. Dial 9 for ACD 0. ACD 9 will be called.

Action You get Lift the handset. System dial tone.

Step 1.

2. Dial IPGK dial Feature code followed by the prefix & than end subscriber number Your call will be routed through VOIP.

Lift the handset & hear system dial tone. 055 001.

.

Dial IP Dial Feature code followed 202 045

Direct destination number dialing (E.164 Dialing):

For example, if PSTN subscriber number 2423341 has to be called which is connected to the PSTN network 0120 (whose remote gateway IP is 202.35.56.22), extension user will dial . .

Lift the handset & hear system dial tone. Dial IP Dial Feature code followed 0120 2423341.

The feature codes are not defined by default. It has to be created as per the IRIS owners choice.

Phone BookGKT is having inbuilt phone book of 700 memories. This phone book is apart from the system memory bank. To load the phone book & screen saver, refer the section `How to load the phone book & screen saver using APA port.

To use the phone book, follow the steps:

Action You Get

Step 1.

Press MEMO key. GKT will show ENTER / ENQ / RLS keys. 2. To find out the occupied space of the phone book, press ENQ. You will see the maximum capacity of the phone book along with the used capacity.

book menu, by pressing the RLS key (scroll key) only. You can view the phone book while talking on a line also. While talking on a line, if phone book is 7. accessed, keypad keys will be used for accessing the desired phone book entry.

ffd8ffe000104a4649460001020100c800c80000ffe20c584943435f 50524f46494c4500010100000c484c696e6f021000006d6e747252 47422058595a2007ce00020009000600310000616373704d53465 40000000049454320735247420000000000000000000000000000 f6d6000100000000d32d4850202000000000000000000000000000 00000000000000000000000000000000000000000000000000000 00000000000000011637072740000015000000033646573630000 01840000006c77747074000001f000000014626b70740000020400 0000147258595a00000218000000146758595a0000022c0000001 46258595a0000024000000014646d6e640000025400000070646d 6464000002c400000088767565640000034c00000086766965770 00003d4000000246c756d69000003f8000000146d6561730000040 c0000002474656368000004300000000c725452430000043c0000 or Headset 080c675452430000043c0000080c625452430000043c0000080c74 65787400000000436f70797269676874202863292031393938204 865776c6574742d5061636b61726420436f6d70616e79000064657 3630000000000000012735247422049454336313936362d322e31 Back View of 000000000000000000000012735247422049454336313936362d3 GKT. 22e31000000000000000000000000000000000000000000000000 000000

the

APA port will be connected to the PC through serial port of the PC. The connection diagram of the cable is as follows RJ45 Side (A) a. One side RJ45 connector will be used. Another side, D-SUB 9 pin connector will be used. D-SUB 9 Pin side (B) b. Pin connections are 1 5 6 3 7 2

a) One external DOS based utility is required named GKTLOAD.EXE. b) BAUD rate of the APA port is 19200. c) This utility is only to download the phone book & screen saver to the GKT. d) Phone book & screen saver can be downloaded to the phone book. e) Phone Book can be created through any editor.

Rules for creating the phone book 1; in first column means this line is a remark and GKT load will not process. 2The Fields are NAME then " and number there could be space or tab between " and number, all these space will be ignored but space and tab before " will not be ignored. 3All fields will be sorted and lower case or upper case letters has no effective meaning. Although it is advisable to keep either all upper case or at least First letter of name in Capital letters. 4Maximum entries in phone book, which can be processed, are 699. (One less 700) Rules for Bitmap Files (Screen Saver) 1The bitmap should be 128 width and 64 height in pixels only 2It should be Black and white only.

To load the phone book & screen saver, follow the steps 1.Create the desired phone book as per the above rules. 2.Create the screen saver as per the above rules. 3.Copy phone book & screen saver in the same directory where GKTLOAD.EXE exists. 4.Syntax to execute the utility, is

Email support@coraltele.com, Fax +91120 2423343 IRIS IVDX is registered trademark of Coral Telecom Ltd.

APA port can be used for PC console also. (Refer CTI manual for PC Console)

One-Touch KeysEach key telephone set has 18 one-touch keys. The keys have LEDs that indicate the status of an extension or a trunk line. The keys can also be programmed to store any global Memory bank number. The programming has to be done using the system programming. You can use these keys to access any extension or trunk or any memory bank by just pressing the corresponding key.

DSS (Direct Station Selector)Additional equipment can be installed with the operator key phone that will work as the part of the operator key phone. This special equipment will be known as Direct Station Selector. Maximum of 3 DSS can be connected to one KTS. DSS does not occupy any other digital port. DSS will be connected through the KTS itself. One direct station selector (DSS) has 40 keys, each of which has a LED. DSS will be defined through the system programming. The keys on the DSS can be programmed according to your requirement. The keys can be programmed to show the status of an extension or a trunk line. It can also be programmed to store a global memory bank number. The DSS keys can be operated similar to the one-touch keys on your key set.

Additional power source (9 to 12 V dc) is required to operate the DSS.

Name / Dial Number DisplayOperator key telephone set has a 2 X 16 character LCD. When your telephone is idle, the display will show the current date and time along with the extension number. However extension number can be replaced by the extension name also through the system programming. Whenever an internal call lands on your extension, the display will show the callers name and extension number. If the trunk line has CLI facility, the callers number will be displayed on your KTS. The display also shows the number dialed by you.

PROG KeyPROG key is used to do some of the system programming. PROG key is provided on the key phone. To enter into the system-programming mode, press PROG key followed by the system-programming password & than desired command has to be entered. For details regarding the programming of the system, please refer to the system programming section.

MEMO KeyThis Key is used for dialing numbers stored in system memory.

REDIAL KeyTo redial the last dialed trunk number and also to call the internal message station, press the redial key.

SPK Key

This key is used to activate the speakerphone. In order to activate the speakerphone, press the SPK key and start dialing out or speaking if a call has landed on the key telephone.

TRSF KeyThis key is used to transfer a trunk call or to release the line.

RLS KeyThis key is used to disconnect a call after the conversation is over. Alternatively, on completion of programming, Press the RLS key to come back to stand by mode.

This key has to be defined on the flexible keys. This key is used to activate a 3 party conference.

PAGE ALL / ECALL keyThis key has to be defined on the flexible keys. This key is used to activate the emergency call. Same key is used to activate the Group KTS paging.

CLI SAVThis key has to be defined on the flexible keys. This key is used to view the CLI of missed calls.

Headset KeyA headset also can be connected to the key phone. The headset will be connected to the jack, which is provided for handset. This key has to be defined on the flexible keys.

AS / AB / AT / AV KeysAnswer station / Answer back / Answer trunk / Answer VIP keys also can be defined on flexible keys to pick up the desired call. Setting of the flexible keys of the key phone can be viewed by the following command show keys kts 0 [ 1 7000 ][ 2 7001 ][ 3 7002 ][ 4 7003 ][ 5 7004 ] [ 6 7005 ][ 7 7006 ][ 8 7007 ][ 9 7008 ][ 10 7009 ] [ 11 7010 ][ 12 7011 ][ 13 7012 ][ 14 7013 ][ 15 7014 ] [ 16 7015 ][ 17 7016 ][ 18 7017 ][ 19 7018 ][ 20 7019 ] [ 21 7020 ][ 22 7021 ][ 23 7022 ][ 24 7023 ] Spl Keys 0-RetBack 1-Conf 2-Emg/Page 3-Msg 4-Phold 5-Hdset 6-CLIsav

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ffd8ffe000104a46494600010201007e007e0000ffe20c584943435 f50524f46494c4500010100000c484c696e6f021000006d6e74725 247422058595a2007ce00020009000600310000616373704d5346 54000000004945432073524742000000000000000000000000000 0f6d6000100000000d32d48502020000000000000000000000000 00000000000000000000000000000000000000000000000000000 00000000000000000116370727400000150000000336465736300 0001840000006c77747074000001f000000014626b70740000020 4000000147258595a00000218000000146758595a0000022c0000 00146258595a0000024000000014646d6e6400000254000000706 46d6464000002c400000088767565640000034c00000086766965 77000003d4000000246c756d69000003f8000000146d656173000 0040c0000002474656368000004300000000c725452430000043c Handset0000080c675452430000043c0000080c625452430000043c00000 DSS of 80c7465787400000000436f707972696768742028632920313939 38204865776c6574742d5061636b61726420436f6d70616e79000 48 0646573630000000000000012735247422049454336313936362d Keys 322e3100000000000000000000001273524742204945433631393 6362d322e31000000000000000000000000000000000000000000 000000000000Speaker Phone ffd8ffe000104a46494600010201007e007e0000ffe20c584943435f50524f464 94c4500010100000c484c696e6f021000006d6e74725247422058595a2007ce 00020009000600310000616373704d53465400000000494543207352474200 00000000000000000000000000f6d6000100000000d32d4850202000000000 00000000000000000000000000000000000000000000000000000000000000 00000000000000000000000011637072740000015000000033646573630000

01840000006c77747074000001f000000014626b7074000002040000001472 58595a00000218000000146758595a0000022c000000146258595a00000240 00000014646d6e640000025400000070646d6464000002c400000088767565 640000034c0000008676696577000003d4000000246c756d69000003f80000 00146d6561730000040c0000002474656368000004300000000c7254524300 00043c0000080c675452430000043c0000080c625452430000043c0000080c7 465787400000000436f70797269676874202863292031393938204865776c6 574742d5061636b61726420436f6d70616e790000646573630000000000000 012735247422049454336313936362d322e310000000000000000000000127 35247422049454336313936362d322e3100000000000000000000000000000 0000000000000000000000000 TRSF Key Release Key Hold Key

Key Diagram of Operator Console

ffd8ffe000104a 46494600010201 007e007e0000ffe 20c584943435f5 0524f46494c450 0010100000c484 c696e6f0210000 06d6e747252474 22058595a2007c e0002000900060 03100006163737 04d53465400000 00049454320735 24742000000000 00000000000000 00000f6d600010 0000000d32d485 02020000000000 00000000000000 00000000000000 00000000000000 00000000000000 00000000000000 00000000000000 01163707274000 00150000000336 46573630000018 40000006c77747 074000001f0000 00014626b70740 00002040000001 47258595a00000 21800000014675 8595a0000022c0 00000146258595 a0000024000000 014646d6e64000 00254000000706 46d6464000002c 40000008876756 5640000034c000 00086766965770 00003d40000002 46c756d6900000 3f8000000146d6

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Step Action You Get Lift the handset. Dial tone 1.

2. Dial trunk access code (0, or any other number programmed for the purpose). Trunk Dial tone. 3. Dial the Number. Ring Back tone/ Busy tone.

External CallYou can make an external call through any of the trunk lines connected to the system. To make an external call: Step No.

Action The default trunk access codes are 0, which selects a free trunk line, or 7000, 7001. Etc., You Get which selects a specific trunk line. 1. Lift the handset

Attending Incoming Calls

Start Conversation.

Operator can attend both incoming internal and external calls. Once a call is ringing on operator key phone, it will start ringing.

Further, AS / AT / AB / AV keys can be defined on operator key phone. If these keys are defined, corresponding key will blink. Operator will be intimated for the type of the call for internal or external or VIP internal call.

Alternatively, if it is required to pick up the selective call, operator key phone should be logged out. Now on incoming, operator KTS will not ring. On incoming, AS / AT / AB / AV key will blink. Operator has to pick up the desired call by pressing the AS / AT / AB / AV key. For audio intimation, a reminder port can be defined which can be instrument or buzzer.

1 2 3 4 5 HOLD key followed by RLS key. Press the corresponding AS/AT/AV/AB key. Finish the call & take back the held call. To take back the held trunk, press the HOLD key while you are free. You can take back the selective held call by pressing the corresponding trunk / extension key. If key for an extension / trunk is not defined, dial the extension no. or trunk no. You will be free. You will be connected to the call. You will get the held call back.

Start conversation.

Important: For audio intimation of queued call, it is recommended to define the reminder Step port for the operator ACD. Action You Get 1. Hold a line Press the HOLD Key for onward activity. Confirmation tone A conversing party (extension or trunk) can be put on hold by the following procedure for 2. For getting free, press the RLS key. onward activities such as call consult, call transfer, call parking or conference. You will be released. To place a call on hold:

The calling part would be placed on hold and will hear the HOLD on Music.

Action You get While talking, press the HOLD Key Wait for the confirmation tone

Step 1.

2. Dial the extension number or predefined key of the desired extension. Hear the ring back tone 3 py If you find the called extension busy, press the HOLD key again for taking the line back. You will get back the held call. 4 Call Transfer If an invalid extension number is dialed during transferring a call, press the HOLD key again. AnYou will get external call received / originated at operator can be transferred from that key internal or back the held call & you can try again. phone to other extension. The call can be transferred after screening or without screening. Step Action What Happens At this level you can either screen or connect straight away 1. While hearing the ring back tone, wait for the answer. Screened Transfer: Step 2 If you get an answer from the dialed extension, announce the call & press the TRSF key. Call will be transferred & both the parties will be connected. 3. If none is answering the call, you can take back the trunk call back by pressing the HOLD key again. You will get back the call. To transfer a call:

While talking to a party, press the HOLD key. Confirmation tone. Dial the second party number (Extension or Talk with the second party. trunk).

1 2 3 4Action

If the second party disconnects. Or you can make toggling between first & second party by pressing the HOLD key. You Get

You will get connected to the first party.

Action You Get

Step

1. While talking to a party, press HOLD Key followed by 872. Confirmation tone 2. Step Press RLS key. Action You Get

1. Lift the handset. Dial tone Dial 870. 2.

You get connected to the other party and the currently connected party goes on hold. Connected toStep the parked call Redial Action You get Operator can repeatedly dial the last number dialed on the trunk, without pressing all the 1. numbers again. For this the REDIAL key. Press follow the procedure below: The last dialed external number will be redialed automatically.

Connecting a trunk line after dialingThis feature is used when an extension user wants an external number to be dialed by the operator. To make an outgoing call while internal party is on hold: To pick a parked call from own extension: Step Action You Get 1. While talking to a party, press HOLD Key. To Confirmation tone & internal party will get music. pick a parked call from another extension:

You Get Lift the handset Dial tone 1.

2. Dial 864 + Ringing Extension No. Connected to the calling party

Call pick-upThis feature allows you to answer other ringing extensions within the system. There are two types of call pickup one is `Call pick within department & another is `pick any ringing extension. To pick any ringing extension:

e, the call will automatically return to the originating station from which the parking was made. If call is not attended within a pre-defined period of time, call w

Auto call back on busy lineIf the called extension or trunk is found busy, this feature automatically connects as soon as the called line is free.

Step Action You Get To activate Call back on a busy line: 1. Dial the extension number or the PSTN selection code. If called extension or trunk is busy, you get busy tone. 2. Now as soon as busy extension or trunk gets free, your key phone will start ringing. After On getting busy tone, dial `8 lifting your handset, an extension on which auto callback was set, will start ringing. Confirmation tone. 3. If auto call back is on PSTN, trunk dial tone will be allotted to you on lifting the handset. Hang Up.

Listening-InThis feature enables the operator to monitor any extension or trunk line without an audio warning to the monitored party. Listening in can be activated while attempting to call a busy extension or trunk line.

Step Action You Get Lift the handset. Dial tone 1.

2. Dial the busy extension or trunk no. Busy tone 3. Dial 9 You will be in conference with both the parties. 4. Press RLS Key. Barge Barge-in will be terminated. This feature enables the operator to Barge into any busy extension or trunk (busy in conversation). To activation barge in on a busy extension or trunk line: Note: For Barge-In features, its code 9 has to be activated through ccmd command.

Silent Monitoring of key phoneThis feature enables the operator to monitor a key phone extension only. The monitored key phone will not get any audio warning. On activating this feature, the microphone of the monitored key phone gets activated and you can hear the conversation, which the microphone of the activated key phone picks up. To activate silent monitor:

Step Action You get Lift the handset Dial tone 1.

2. Dial 879 + Key phone extension number Whatever conversation is going on around the dialed key phone, will be heard. 3. Press RLS key or hang up. To terminate the silent monitoring.

4.

1. If operator while to hear busy amount of the voice of both the trunk call has busy enabled ing the busy tone wants calling aequal extension or while transferring a parties, it to a to be extension, press EMG Key ted to through the system programming. the called extension. 2. nce theDefault: Disabled. for terminating the emergency call. message & hang up

happens

Step Hang up / RLS to terminate the monitoring.

3. Emergency call to a busy extension gency call is made while a trunk call is being transferred, you can press the TRSF key to get the trunk call transferred. all will be in queue with the busy extension & you will be free. This feature allows the operator to break into an established two party call. It can be used for 4. conveying any emergency message for an internal party. On activating emergency call on an mergency call, if you do not want to transfer the trunk call, press HOLD key again. extension, the party who was conversing with this extension, will automatically go on hold l get back the trunk call. and he will hear HOLD on music. To activate an emergency call:

Important: EMG key has to be defined through system programming.

Step Action 1. Lift the handset Dial tone 2. respective to landing pattern i.e. fixed or circular & login or logout but if the code of Dial 4223 + ACD 5 New PW. emergency call is dialed, members of Old PW +will ring simultaneously irrespective Confirmation tone login/logout. 3. Press RLS Key or Hang up. You Get

Personal Pass codeOperator has a unique pass code. This pass code will allow you to get into your own supervisory mode to activate various features like changing your dial mode, storing numbers in your personal bank, setting hotline etc. The default pass code for all the extensions in the system is 0777. You can change this pass code at any time. Changing of the pass code must be done from your own telephone. A pass code consists of 4 digits. To change personal pass code:

Caution: Once a pass code has been defined, the code is known only to you. If you forget the pass code, you will not be able to get into your own supervisory mode. In case you forget your pass code, you may take the help of system administrator

Enter Own Supervisory ModeSeveral features can be activated through supervisory mode. This feature illustrates how to enter into own supervisory mode. This programming is extension specific hence programmable from each extension by using the extension users pass code. The default pass code for all extensions is 0777.

Action You Get Lift the handset. Dial tone.

Step 1.

2. Dial 4224 followed by your extension password & desired dial mode. Confirmation tone. 3. Press the RLS key.

extensions. By using this feature, an extension user can control his dynamic locking for direct outward dialing. The highest dial mode that any extension can avail pertains to that which has been provided by system administrator through system programming. To Change your extensions dial mode:

The levels for the dial mode and their corresponding values are given below: 0 For no external call. 1 Programmable & by default only local. 2 Programmable & by default only local. 3 Programmable & by default only local. 4 Programmable & by default Local / STD. 5 Programmable & by default Local / STD & ISD but no collect call. 6 All Local / STD / ISD / Collect Call also For every extension, a dial out level is defined through system programming also. Through dynamic control, a user can obtain a dial out level only up to the dial out level, which is defined through the system programming.

3-party Conference

This feature allows the operator to have a conference call. There are 2 types of conference available in the system one is 3 party conference & another is multi party conference.

Step Action You Get 1. While talking on an internal or external call, press HOLD key. Confirmation tone.

Action What happens Lift the Handset. Dial Tone

Step 1.

2. Dial 3941 You will be entering into conference room.

just by dialing a code. Any no. of user can participate in this type of conference. To enter into Conference room: Step Action You Get 1. Multiple party conference Lift the handset. System Dial Tone. You can establish a conference call, which allows several users to carry on a multiparty 2. conversation. Maximum 64 Make internal or external call & park it. call. The parties in a parties are permitted in conference conference call can be either internal extensionsbe free. You will or external parties. Multi conferences can be established in a various combination like; 8 party 8 no, 16 party 4 no. etc. 3. Make another internal or external desired call & park it. To Start a Conference Call: You will be free. 4. You can make total 63 calls like this & park all the calls. You will be free. 5. Dial 83 to start the conference. Multiple party conference is established. 6. Press RLS key. Conference will be terminated.

ffd8ffe00 0104a464 94600010 20100c80 0c80000ff e20c5849 43435f50 524f4649 4c450001 0100000c 484c696e 6f021000 006d6e74 Step 72524742 Action Note : 2058595a This feature does not cancel the DND on the called extension. You get 2007ce00 1. Lift the handset. 02000900 Dial tone 06003100 Voice Paging 2. 00616373 Dial the extension number. 704d5346 operator for activating a key phone remotely for an internal call can use The Ring back tone 54000000 feature. The operator can activate the speakerphone of the called key this 3. phone 00494543 & start the conversation. The speakerphone gets disconnected as soon Dial 2. as the20735247 caller disconnects. In case the caller does not get a reply on activating Start conversation the speakerphone, because of the absence of the user, then he can revert 42000000 to the ringing mode in order to draw the users attention if he is nearby. Step back Action 00000000 00000000 activate the speakerphone when dialing a Key Phone extension: To What happens 1 000000f6 On activating the called key phone, if no answer is found, dial 1, to revert to ring mode. d6000100 Called extension start ringing again. To 000000d3 revert back to ringing mode: 2d485020 20000000 00000000 00000000 00000000 00000000 00000000 00000000

ffd8ffe00 0104a464 94600010 20100c80 0c80000ff e20c5849 43435f50 524f4649 4c450001 0100000c 484c696e 6f021000 006d6e74 72524742 2058595a 2007ce00 02000900 06003100 00616373 704d5346 54000000 00494543 20735247 42000000 00000000 00000000 000000f6 d6000100 000000d3 2d485020 20000000 00000000 00000000 00000000 00000000 00000000 00000000

Note : Operator cannot be activated using this feature.

Step

Action You Get 1. Lift the handset Dial tone Dial 82

2.

3. Press RLS key.

3. Press RLS key. Music will be stopped.

To cancel background music: Action You Get Step

D/N Changeover Manually

1. The status & features of extensionsLift the handsetlines can be changed with the switchover and the trunk Dial The from the Day Mode to the Night Mode.tone system is pre-set for auto Day & Night mode 2. changeover at the timings prescribed by the customer. Also, the user can facilitate a manual changeover during any part of the Dial 84 night.+ M day or + ZZ A manual setting if left unchanged, will be Confirmation tone automatically overridden at these auto changeover timings and the system comes back to 3. the auto mode. Press RLS key or hang up. The manual setting is done as follows:

Where ZZ is the night code & by default it is 99 however it can be changed through system

programming. M = 1 for Day Mode & 0 for Night Mode

Dial 1 followed by the bank no. or press Memo

stored in memory 2. key followed by the Bank No. bank is dialed automatically

T h e The global memory bank n numbers are 1010 to 1399. u m b e Personal Memory Bank r

Operator has an exclusive bank of 10 external numbers. The numbers that can be stored depend on the class of service of that extension. These external numbers can then be dialed by dialing a 4-digit code. To store a number in Personal Bank:

Step Action You Get 1. Get into own supervisory mode Where Bnk is the bank number and it can have values 0 to 9; Ln is the trunk access code, which can be 0 or 7000. 7001..etc. 2. Dial personal memory bank: To dial a number from 8 + Bnk +Ln +Number to be stored + HOLD key. Confirmation tone. 3. Press the RLS Key.

Step Action You Get Lift the handset Dial tone 1.

2. Dial 1 followed by the bank no. or press MEMO key followed by the Bank No. No. is dialed from memory

Step Action You Get Lift the handset. System Dial tone. 2. Dial the code for deleting the numbers stored for Auto Redial. Step Action You Get Auto Redial will be cancelled. Press HOLD followed by RDL key from key Confirmation tone. 1. phone. 2. Press RLS key. Note: The number of tries which the system dials your number in auto redial mode and the time interval between two consecutive tries have to be defined in the system Programming. You can put more than one number in auto redial mode. To cancel auto redial number in progress: 1.

The auto redial gets cancelled automatically when the call matures. Important: IRIS uses only those trunks for auto redial, which are defined in trunk group 15.

Forceful release of trunk or extThis feature can be used for disconnecting any trunk line or extension, which is in conversation. To forcefully release a line: Step Action

What happens

1. Dial 861 + Extension number or trunk number Confirmation tone. 2. Press the RLS key. Line gets released.

Step Action What happens 1. Dial 875 + HH + 60 Confirmation tone 2. Press the RLS key. Line gets released Step Action You Get 1. Get into own supervisory mode. 2. Dial 0 + X + HH + MM + YY Alarm will be set on your extension.

Further, there is one more way to set the self-alarm. This way you can set the two self-alarm on your extension. In fact this way you can define the alarm for the selective day of the current month or daily alarm or today only. Step Action What happens Where X -1 for first alarm & 2 for second alarm. 1. HH MM -24 hours format. Dialthe current+ 60 875 + HH month. YY -01 to 31 for the desired day of Confirmation tone -32 for daily alarm. 2. -33 for today only alarm. Press the RLS key. Line gets released To cancel an alarm:

COS ChangeoverIRIS IVDX is having 64 classes of services in which a lot of features are defined. An extension

can be put in any class of service. Whichever features are enabled in that class of 2.

Action You get

Step 1.

Lift the handset. System dial tone. 2. Dial 85 followed bySecondary COS will set for you. your log-in ID + 1 You will be logged-in. 3. Step Action Press the RLS key. You get Line gets released 1. Lift Log-In / Logout of Auxiliarythe handset. operator System dial tone. 2. Any auxiliary operator can logout to avoid the incoming calls only, if the calls are landing Dial 85 followed by your log-in ID + 0 through hunt group. You will be logged-out. Dial 899 + Ext PW + 0 To log-in:

To log-out:

Network Call

IRIS can be networked with another exchanges over various types of trunks like BRI / PRI / CEPT / TWT / E&M. Networking can be done for close numbering plan also. Total 15 network routes i.e. network 0 to network 14 can be defined. Following are the commands to access the network routes.

y 9. Dial 67 followed by the networked ext. no. Network 7 will be called. 9. Dial 68 followed by the networked ext. no. Network 8 will be called. 10. Dial 69 followed by the networked ext. no. Network 9 will be called. For network 10 to network 14, there is no default code defined however it can be defined through system programming. Important: There are so many network parameters, which will be defined for network call. So network call actually depends on the parameters defined for a network. All the above commands are the default access code of the various networks. So contact system

administrator for the actual code for the network call. Step Action You get Total 10 ACD groups - Automatic Call Distribution can be created in the IRIS. To make a call to the various ACD groups, follow the steps 1. Lift the handset. System dial tone. To make a call to the ACD groups2. Dial 890 for ACD 0. ACD 0 will be called. 3. Dial 891 for ACD 0. ACD 1 will be called. 4. Dial 892 for ACD 0. ACD 2 will be called. 5. Dial 893 for ACD 0. ACD 3 will be called. 6. Dial 894 for ACD 0. ACD 4 will be called.

ACD Call

Step Action You get Lift the handset. System dial tone. 1.

2. Dial IP Dial Feature code followed by the remote gateway IP. Your call will be routed through VOIP.

Step b) Direct destination number dialing ( E.164 Dialing ). Action You get To dial directly remote gateway IP dialing:1. Lift the handset. System dial tone. 2. For example, if remote gateway IP is 202.45.55.1, extension user has to dial the following Dial IPGK dial Feature code followed by the prefix & than end subscriber number Your call will be routed through VOIP. . Lift the handset & hear system dial tone. . Dial IP Dial Feature code followed 202 045 055 001 Direct destination number dialing ( E.164 Dialing ):

For example, if PSTN subscriber number 2423341 has to be called which is connected to the PSTN network 0120 (whose remote gateway IP is 202.35.56.22), extension user will dial . .

Lift the handset & hear system dial tone. Dial IP Dial Feature code followed 0120 2423341.

The feature codes are not defined by default. It has to be created as per the IRIS owners choice.

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Action What happens

Step

1. Dial ATT Code (184) + 20 + Ext no. / Trk No. Confirmation tone 2. Press the RLS key. Line gets released Step Action 1 For only incoming. What -2 Only outgoing. happens 1. -3 For both incoming & outgoing. Dial ATT Code (184) + 21 + Ext / Trk No.. Confirmation tone 2. Press the RLS key. Checking of the 16 KHz counter of any extension/trunk for current Line gets released month

Checking of the 16 KHz counter of any extension/trunk for previous month

Enable or disable the VSN message `Bill not paid on any specific extensionStep

Step Action What happens 1. Dial 184 + 32 + 0 + X + 0 Call forwarding of ACD X will be concealed.

1. Dial 184 + 22 + Ext No. 2. Dial 184 + 23 + Ext No. + Ext No. Message will be disabled. Cancellation of call forwarding of an ACD: Message enabled with outgoing closed.

ffd8ffe000104a4649460001020100c800c80000ffe20c584943435f50524f46494c450001 Message enabled without affecting 0100000c484c696e6f021000006d6e74725247422058595a2007ce000200090006003100 incoming & outgoing. 00616373704d5346540000000049454320735247420000000000000000000000000000f 3 6d6000100000000d32d4850202000000000000000000000000000000000000000000000 . 0000000000