IRIS & Fairsail

Phill Robinson Chief Executive Officer - IRIS

IRIS Software Group

• UKs leading provider of Accountancy and Payroll Software

•  £61m Turnover, 600 Employees •  45,000 Customers • Half of All UK accountancy firms use our •  Tax, Accounts & Practice Management

• Our Payroll Software processes 1:10 of all UK payslips (2.5m per month)

Reducing Hidden Time

Reducing Hidden Time

Time valued by customers on business advice

Time spent on compliance ‘hidden’ to customers

Reducing Hidden Time

Our customers save on average 22 hours per person, per month

Our goal for compliance software is to minimise ‘hidden time’

IRIS CUSTOMERS

OUTSIDE OF ACCOUNTANCY

Cloud = Market Disruption

2009 - 2012 2012 - 2015 2015 -

Early adopters test the water

Cloud Beginnings Core Applications in the Cloud

Entire Business in the Cloud

Accountants use cloud for competitive advantage

Accountancy sector consolidates due to cloud

Cultural Change

Old World New World Conservative Dynamic Traditional Contemporary Software Products Software Services 2 Releases per year 12 Releases per year Direct Mail SEO/SEM & Social Software license Subscription Services Phone Support Online support Sales Knowledge Customer knowledge

30 Year Old Software Companies

30% Employee Attrition

Employee Engagement

• Clarity of new vision • Alignment with priorities throughout

business (top to bottom) • Challenges of multiple offices • Staff Retention & development •  Lack of tools to achieve these goals

“Inspire our employees to make IRIS today’s only choice for Accountants & Payroll

Professionals. Continuously innovating high quality compliance-lead solutions and service

excellence that ensure their success”

Do The Right Thing!

IRIS FY13 Vision

How does that affect me?

Employee Engagement

HR system Fairsail Desktop Software Cloud based For HR professionals For Employee self service Administers policies for company Empowers employees Available in the office Available anywhere Managerial Alignment & Collaboration

• Some of old guard left the company • Many had not been engaged for a long time, now more engaged • New hires stick around whilst change occurred around them

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Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12

Annual Rolling Attrition

IAS Leavers

SME Leavers

IAS Attrition

SME Attrition

Total Attrition

Employee Engagement

Business Benefits

•  Lower employee churn, alignment • Better quality products • World class NPS, 98% retention • Shipped first cloud products, with

11,000 subscribers in 9 months • Revenue growth of 10%

IRIS & Fairsail

Phill Robinson Chief Executive Officer - IRIS