Indian Railway Catering and Tourism Corporation

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Indian Railway Catering and Tourism Corporation

Type Subsidiary of the Indian Railways

Industry Railways

Headquarters New Delhi, India

Area served India

Services Catering, Tourism and Online Ticketing

Parent Indian Railways

Website IRCTC website

Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that

handles the catering, tourism and online ticketing operations of the railways.

Contents

 [hide]

1 Services

o 1.1 Catering

o 1.2 Online ticketing

o 1.3 Tourism

2 Awards and achievements

3 References

4 External links

[edit]Services

[edit]Catering

IRCTC1 is in charge of catering services on trains and railway stations across India. Depending on the distance

covered by the train and average passenger load factor, the railways either equips trains with their own pantry

cars or provides meals at select stations en route.

[edit]Online ticketing

IRCTC is better known for changing the face of railway ticketing in India. It pioneered Internet-based rail ticket

booking through its website, as well as from mobile phones via GPRS or SMS. Ticket cancellations or

modifications can also be done online. In addition to E-tickets, IRCTC also offers I-tickets that are basically like

regular tickets except that they are booked online and delivered by post. The Tickets PNR Status is also made

available here recently.

Commuters on Mumbai's suburban railway can also book season tickets through the IRCTC website.

IRCTC has also recently launched a loyalty program called "Shubh Yatra" for frequent travellers. Through this

program, passengers can avail of discounts on all tickets booked round the year by paying an upfront annual

fee.[1]

[edit]Tourism

IRCTC also organizes budget and deluxe package tours for domestic and foreign tourists. A popular tourism

package for budget tourists covering important tourist destination across India is Bharat Darshan.[2] Luxury

tourism packages are also available, that involve special luxury trains such as:

Palace on Wheels

Royal Orient Express

Golden Chariot

Deccan Odyssey

Royal Rajasthan on Wheels

Buddhist Circuit Train

and IRCTC is a partner in the Maharajas’ Express operation.[3]

One may log on to railtourismindia.com.[4] and book Rail Tour Package, Holiday Package, Hotels, Cabs, Tourist

Trains online.

Apart from conventional tourism, IRCTC also offers adventure tourism packages that include water sports,

adventure and wildlife treks, etc. A provision for customising tours as per specific requirements is also an

added attraction.

[edit]Awards and achievements

Within a short span of its going online, the IRCTC website had become the largest and the fastest growing e-

commerce website in the Asia-Pacific region, with about six lakh registered users in 2003.[5]

Some of the other awards won by IRCTC are:

Awarded the National Tourism Award of Excellence by Ministry of

Tourism, Govt. of India.

Awarded the National Award for E-Governance, 2007-08 jointly by

Department of IT, Govt. of India and Govt. of Haryana.

Awarded the Genius of the Web Award 2007 for being the "Best E-

Governance PSU Site" by CNBC.

IRCTC Tourism Unit of West Zone declared winner for the category Best

Value Leisure Product in Travel and Tourism Fair of India (TTF & OTM

2008) held inMumbai from 9 to 11 February 2008.

Won National award for E-Governance for being "Best Citizen Centric

Application" for the year 2007-08.

IRCTC Tourism Unit declared winner for the category Most Innovative

Product in Travel and Tourism Fair of India (TTF & OTM 2007) held in

Mumbai from 10 to 12 February 2007.

Won CSI-Nihilent E-Governance award for "Best E-Governance Project" in

2007.

Won the ICICI Bank Retail Excellence Award in 2005.

Won Path Breaker Award from Dataquest in 2003 and 2004.

Awarded the Mini Ratna Category-1 by Ministry of Railways, Govt. of India

[edit]References

1. ̂  Shubh Yatra loyalty program

2. ̂  Bharat Darshan

3. ̂  Gupta, Jayanta (2010-03-19). "Rs 1 lakh a night on Maharajas’

Express". Times of India. Retrieved 2010-04-06.

4. ̂  [1]

5. ̂  "At your doorstep". The Hindu.

[edit]External links

IRCTC website

Official Indian Rail Tourism website

 This Indian Railways-related article is a stub. You can help Wikipedia by expanding it.

Categories: Rail transport in India | Railway companies of India | Catering and food

service companies of India | India rail stubs

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This page was last modified on 22 December 2010 at 08:15.

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WEBSITES

http://en.wikipedia.org/wiki/Indian_Railway_Catering_and_Tourism_Corporation

http://www.irctc.com/displayServlet

https://www.irctc.co.in/