METRO CASH AND CARRY

PAKISTAN Pvt. Ltd.

History & Services :

METRO Cash & Carry was founded in 1964 with the first store opening in the German city of Mülheim an der Ruhr.METRO Cash & Carry is defined as a wholesaler because of the type of its customer base: exclusively professionals and businesses are allowed to purchase at METRO Cash & Carry centers.

The “cash & carry” concept works on a principle where customers select their merchandize at the store, pay in cash and transport it themselves. This revolutionary sales concept is geared towards the specific needs of commercial customers and is the backbone of the company.In 2004, its jubilee year, METRO Cash & Carry International alone succeeded in increasing its revenues by 5.4 percent. This enabled METRO Cash & Carry to emerge as the biggest sales division of METRO Group, the third largest retailer worldwide. Today, METRO Cash & Carry is one of the largest international wholesale companies in the world, operating more than 600 outlets in 29 countries. METRO offers a high-quality assortment of products, ranging between 20,000 and 50,000 items, all under one roof. The entire range offers an excellent price-to-benefit ratio.

10 METRO Cash & Carry principles:

The success of the company is based on the following principles:

• Focus on professional customers • One-stop shopping • Efficient store concept designed for professional needs • Advanced customer service • Enhanced customers’ competitiveness• Excellence in supply chain and quality management• Strengthening of local suppliers• Development of national infrastructures• Career opportunities• Internationally transferable concept

Introduction

METRO in Pakistan:

METRO Cash & Carry announced its operations in Pakistan in January 2006. Since then, it has established itself as a potential market leader in wholesale. METRO is an international modern wholesaler offering a mix of food and non-food products to its registered card-holding customers through a national network of cash and carry outlets. This concept offers a wholesale solution to professional business needs.

Under the supervision of Managing Director Mr. Giovanni Soranzo, METRO Cash & Carry Pakistan has opened its first store in the city of Lahore in October 2007.The company’s country head office is also based in Lahore and currently employs over 400 people in two offices. METRO Cash & Carry plans to invest in Pakistan on a sustained and reliable basis in the years to come. The company’s unique business model offers potential for a decrease in market prices and promotion of local goods and personnel.

Product range:

Each store is tailored to address the needs of professional customers. We offer a wholesale price that leaves the customer room for healthy margins and provide a one-stop-shop for the customer.

It offers following types of items:

Food

Non Food

Own brands

In the food range, freshness is our first priority. This is guaranteed by the efficient supply-chain and quality control management we have in-place.

In non-food, we offer only products that are up-to-date in terms of technology and design, and meet all safety standards.

METRO Cash & Carry Pakistan Wholesale Centers:

Pakistan’s first wholesale center has opened in Lahore in October 2007, followed by a second store opening on 3rd April 2008 in Islamabad. This will soon grow into a network of countrywide METRO Cash & Carry wholesale centers.

METRO Cash & Carry plans Pakistan market entryFirst wholesale store to open in last quarter of 2007

• Positive business perspective for self-service wholesale• Strong position in Asia’s growth regions

METRO Cash & Carry, international market leader in self-service wholesale, plans its market entry into Pakistan. With this move, the retailer would expand both its international presence and its activities in the important growth region Asia.

The goal of Supply Chain at Metro is to efficiently handle thousands of orders, shipments and deliveries and ensure that goods arrive at the right place at the right time. Supply Chain Management plays an important role in our high-performance logistics system and enhances our capacity to supply food and non-food products on a daily basis with consistent high quality, diversity and freshness. For the first time in Pakistan, Metro Cash & Carry offers a platform for Fruit & Vegetables equipped with modern accessories for product processing. This ensures hygienic, temperature-controlled, clean and packed fruit and vegetables as per international standards of Hazard Analysis of Critical Control Points (HACCP).

If all pre-conditions are met, the first METRO Cash & Carry store in Pakistan could be in operation late 2007. Pakistan would then become the 31st country where the METRO Group is active and the company’s 5th Asian location after China, Japan, Vietnam and India.With this move, METRO Cash & Carry would further solidify its position as one of the world’s most international retailers.

METRO Cash & Carry’s business concept of self-service wholesale will in particular benefit

small and medium-sized businesses from the restaurant, retail and service sector which will be offered a comprehensive and high-quality product assortment at favourable wholesale prices. At the same time, METRO Cash & Carry also contributes directly to the establishment and further development of modern distribution structures.METRO Group has joined the aid program initiated by President Pervaiz Musharraf.

Company of Opportunity:

METRO Cash & Carry is the international leading company in self-service wholesale. For over 40 years, the company has been supporting high-volume commercial customers. Today the company is represented in 29 countries and offers its commercial customers up to 50,000 different products (variable from country to country) under one roof.

METRO Cash & Carry employs more than 100,000 people across the world and in many

regions is among the biggest employers. Qualified, highly-motivated employees create the foundations needed for successful expansion on an international level and sustained growth of the wholesaling company. A performance-driven approach, openness and international outlook are the corporate culture that we practice.

MCC Guiding Principle:

1. Trust and Respect• Everybody's opinion counts• We treat every person the same way

2. Open Door Policy• We avoid organizational barriers• Two-way communication• We encourage change and sharing of ideas

3. Empowerment to Personal Responsibility• We allow people to take risks• We consider "making mistakes" as part of the game

4. Be a Role Model• We demonstrate commitment and enthusiasm

5. Setting Clear Personal Objectives and Tasks• We have implemented a management-by-objectives concept

6. Recognition and Reward• We consider honest and transparent feedback as a "must"• We reward high performance (not only with money7. Team Spirit• We encourage maximum team engagement and knowledge

8. Positive Working Environment• We guarantee a safe and healthy working environment• We encourage innovation and creativity

9. Corporate Social Responsibility• We are committed to the principles of social responsibility

Department :

The organization we have selected is composed of numerous departments like sales department, managing department, marketing department, finance department, information technology department and so on. Each of these departments works for the growth and success of the company. The department of information technology mainly consists of 4 domain owners, country manager, networking managers and other employees. Our source person is from I.T department. He is performing the services as a network specialist in METRO. The hierarchy of his department starts from the country manager followed by network specialist and then other employees. Our source person is controlling 5 persons/employees with one country manager over him.

Source Person: MR.Mazhar Dar

INTERVIEW

Name: Mazhar Dar

Designation: Network Specialist

Qualification: Masters in Information TechnologyCISCO certified

Experience: Worked in ABACUS CONSULTING for one year,also worked in WARID TELECOM as an IT Executive before joining METRO CASH & CARRY

Channels of Communication used in Organization:

Meetings Conferences E-mails Telephone

Face to face Fax

What is the number of persons you interact daily on job? Face to face

Telephone

Others

About 75% of my interaction with people takes place through telephone/cell phone and 20% is done through face to face and the rest of interaction is through other sources, mostly via e-mails.

What is the number of employees you send/convey messages or information?

Well, it's difficult to tell the exact figure. But approximately, I convey information/messages up to 60 persons daily.

What is the number of employees from whom you receive messages or information?

As I said before, there is no exact figure but almost 45 persons convey me messages/information

CAREER PLATED

How did you build interest in this carrier?

Indeed, this occupation belongs to my academic background. I started my carrier from this field and this field turns to be more exciting to me.

How did you prepare for this carrier?

I was really interested in Computer Sciences since my academic start. Mathematics and Physics were my beloved subjects and I joined university to pursue my academic carrier in this field. As I gained more about this field, I decided to make my way through this.

What do you like or dislike about this carrier?

I love and enjoy my job. I take my job as my passion and the only thing I dislike about my job is

the lack of sleep because sometimes it turns to be really hectic that it becomes very difficult to have enough time to sleep but among all that I love my job and my work.

What are the current and future trends of this job?

I think without networking, no one could move up to make this world so closer. This field makes the world from spreaded corners to more as global village. So it's very important in today's world of cut throat competition. As far as future trends are concerned I feel that the world will be more and more closer and the best part of networking is communication and communication plays a versatile role in making the lives more easier at the doorsteps of the best convenience. The base behind the communication is networking as a backbone. Even the internet which is making the whole world together on a single plate form is networking.

What is your typical or usual day on job?

T.G.I.F. Thank God it's Friday. The typical best day is the Friday because it's weekend. But I don't like Monday in context of work because after a nice weekend you have to deal with usual faces and usual work.

What skills would you prefer in your employment?

In scope of my work I would like to control and drive people with the privilege to have administration rights and security. Communication skills always play major role in your carrier.

How would you rate the following skills?

Verbal/oral communication

Non-verbal communication

Listening

Negotiating

Managing people in group

Managing conflicts

Any other

The thing what I feel about these skills is that these are closely interrelated with one other. A single skill cannot make a person successful in professional arena where everyone wants to compete other, you need to be jack of all.

Both verbal and non-verbal communication polishes negotiating skills. If you use your words and expressions wisely, you can easily convey the exact crux of the message. Now, negotiating, which is very important in your professional carrier because you have to interact with many people with different state of mind. If you negotiate effectively, you can easily handle people

around you and manage groups and teams and their issues and conflicts. And the best way to do all this, listen first and then speak because your "words" are very precious. So listen carefully, understand what is being spoken and then speak up

CONTACT RECORD

Name: Mr. MazharOrganization/company: Metro cash and carry Pak.Address: 30-baber block, new garden town 54660 lhr.Phone: 042-5909880 E-mail Address: Mazhar.dar@metro.pk

RELATIONSHIP

How do we know Mr. Mazhar Dar?

We have not any direct relationship with Mr. Mazhar Dar. One of our group fellow Ms. Sameera is regular customer of Metro & she has good relationships with Mr. Mazhar.

Why Mr. Mazhar is our first contact?

All of us were very much interested to know about Information technology because we all are customer of Metro. So we moved to metro & met with him.

ANALYSIS/CONCLUSION

Analyze Meeting:

Mr. Mazhar Dar was very friendly and helpful. He provided us all that information which we needed. The environment of office was very disciplined, calm and peaceful. He was typically professional, challenging and talented person. He strictly believes that “don’t put off till tomorrow what you can do today .The most interesting point of his personality is that he believes on interpersonal skills more than having any educational degree.

He was motivated and devoted person and he used to believe on good future planning and he said that you must think about your future today not tomorrow. We analyzed that in this challenging global village one cannot be succeeded until and unless he/she have good communication skills because media is very fast and trends of any job are changing rapidly. Conclude Assertive /Agg / Passive:

Mr. Mazhar Dar stated his opinion and feelings by developing assertive communication. He passed the information accurately and intelligently so that we can easily accomplish our goal and objective. He communicated in such a way so that contact lines remained opened. His personality was characterized by fairness, directness, tact and sensitivity& strength. He created an environment of trust and listened us attentively. Friendly/Sensitive to Issues

Mr. Mazhar was very friendly. We took her precious time but he acknowledged and recognized us. He shared that he is neither unwilling to meet us nor he avoid meeting because of his important tasks. There were some practical mistakes in our interview and it was not well prepared. He instead of criticizing us and adopting aggressive behavior calmly spoke with us and listened without interrupting. We were unclear at certain points he removed our misunderstandings in a friendly manner and gave us appropriate feed back.

Your Personality Grooming due to Class Presentations:

During class presentation I learned how to work in a group and how can I resolve the conflicts in a group. It increased my listening skills as well as I come to know how I can improve my relations. With the help of this I can face the large audience very easily and unreluctently. Even though I have the right qualifications technical and professional skills and abilities but class presentation provided me an “extra- edge” for success. I gained confidence and it improved my communication skills, speaking skills and listening skills. It increased the impact of my communication by using the body language, postures and gesture and facial expressions.

ANALYSIS/CONCLUSION

Analyze Meeting:

Meeting was conducted in a very good atmosphere. Room was well decorated & well furnished. The environment of office was very disciplined, calm and peaceful. Mr. Mazhar was very friendly and helpful. He provided us all that information which we need to complete this project. He was typically professional, challenging and talented person. He strictly believes that “don’t put off till tomorrow what you can do today”.He mingled & welcomed and gave feedback to help us to do our project in a better way. He introduced us to his staff members in very good manners. He connected with us & and gave preference to our interview on his other important tasks. He gave us new ideas which were very relevant and helpful to our project

Conclude Assertive/Agg/Passive:

Mr. Mazhar communicated with assertive manner. His personality was characterized by fairness, directness, tact and sensitivity& strength. People who use this style are usually relaxed and easy going, but remain sensitive to the rights of others. We also felt very relaxed in company of Mr. Mazhar. There are many benefits of being assertive such as; better time management, increased self esteem and the ability to negotiate more effectively. Mr. Mazhar also managed time very well.

Friendly/Sensitive to Issues:

Mr. Mazhar was very much friendly to issues. There were some practical mistakes in our interview and it was not well prepared. He instead of criticizing us and adopting aggressive behavior calmly spoke with us and listened without interrupting .I got more information about metro by communicating him. He shared his ideas very frankly with us. He shared that he is neither unwilling to meet us nor he avoid meeting because of his important tasks. He gave us his very precious time.

Your Personality Grooming due to Class Presentations:

Interpersonal skill is very informative subject. By studying interpersonal skills I came to: know the use of word and power point. My confidence is increased and my listening skills are improved. I learned that how to communicate with people in an appropriate way. Even though I have the right qualifications technical and professional skills and abilities but class presentation provided me an “extra- edge” for success. My dressing is improved and I came to know how to well maintain my self. It increased the impact of my communication by using the body language, postures and gestures and facial expressions. With the help of this I can face the large audience very easily and unreluctently.

ANALYSIS/CONCLUSION OF MEETING Analyze meeting: Mr. Mazhar welcomed us in a good manner. The meeting was very much informative. The environment of office was very disciplined, calm and peaceful. The wall decoration of his office was very good. Furniture colour was very nice. The room was carpeted. He gave us new ideas which were very helpful to our project.

Mr. Mazhar was very friendly and helpful. He provided us all the information which we need to complete this project. He was typically professional, challenging and talented person. He strictly believes that “don’t put off till tomorrow what you can do today”. He understood that not only did he have to do his job well, but also he had to connect with other people, interact with them in various ways and make them feel important.

Conclude Assertive/Agg/Passive: When we met with Mr. Mazhar he was very busy in office work but he behaved assertively and not showed his aggressiveness. He was a very cool minded person His assertive style was characterized by both fairness and strength. He was relaxed and easy going person and also honest about his feelings. He was not fear of offending others. He was also capable of better time management, increased self esteem and ability to negotiate more effectively. Friendly/Sensitive to issues: Mr. Mazhar was very friendly and helpful. . He provided us all the information which we needed to complete this project. He had very much believe on interpersonal skills. He believed that a single skill cannot make a person successful in professional arena where everyone wants to compete other you need to be jack of all. If you use your words and expressions wisely, you can easily convey the exact crux of the message. He thought that communication skills play a very major role in our carrier. He was motivated and devoted person and he used to believe on good future planning and he said that you must think about your future today not tomorrow. We analyzed that in this challenging global village one cannot be succeeded until and unless he/she have good communication skills because media is very fast and trends of any job are changing rapidly.

Your Personality grooming due to class Presentations: My personality is groomed due to class presentations and I felt that class presentations gave confidence and courage to me. With the help of this I can face the large audience very easily and unreluctently.Due to this my communication skills is also improved, the way we speak ,my face expressions, my posture and gestures and my dressing etc. My verbal and non verbal communication skills have improved. Hence class presentations have made a great and good impact on me.

Analysis/Conclusion Analyze Meeting: We interviewed Mr. Mazhar Dar, the Network Specialist from I.T department of METRO CASH AND CARRY Pvt. Ltd. When we entered the office, we inquired about him and the reciptionist told us to wait for few minutes because he was busy in the meeting.We sat there but after a short while he called us to his room. He excused to keep us waiting , after that he offered us coffee. Soon after, his cell phone rang and he went out to take his call. He came back after 2-3 minutes.We introduced ourselves and started to ask questions immidiatly because he told us that his new project is about to launch in Islamabad within next few days and he cannot give us more then half an hour. We started the interview, after we asked a couple of questions his phone rang again and he excused us to listen his call. He was talking to a vender about the equipment to be installed. It seemed that he was very busy on his new project.The overall environment of the office looked highly professional, but there was an element of restlessness among the employees. It may be because they all were keenly involved on the launch of the company's new project Conclude Assertive/Agg/Passive: During the meeting, we observed that he was really responsible person. He had the ability to understand and respond to different situations effectively and comfortably. During the interview he interacted with many people from which we concluded that he has the ability to convince and deal with different types of people. But we found that he had a little bit aggresive attitude towards his work/job. He told us that he love his work but his work but his eagerness and exitement for the job involved aggrestion upto certain limit. But apart from that he was very easy going and calm to handle issues. Friendly/Sensitive to issues: We found him very friendly person and it was easy to communicate with him. Our overall experiance was quite good and we finished our work quickly. In the end he apologised us for the disturbance during the interview and wished us good luck for our academic and professional future. As discussed earlier, he was very friendly and comfortable to communicate with. We had a very limited time to judge weather he was sensitive to issues. But the way he communicated, it seemed he was comitted to his work and can work really hard to fulfill his comittments. Your Personality grooming due to class presentations: I made such type of formal presentation for the first time. Before that I never made such of presentations. I feel such presentations are very important from every aspects, because if you

you are not effective in presenting what you want to say,(no matters how important or useful it is) you cannot get the desired result or response. For instance, if you cook something really delicious but don't present it well and just throw it in the bowl, it doesn't look tempting and fails to attract anyone. On the contrary, if you simply cook something but present it very nicely, it becomes more attractive and turns to be mouth watering.In the same way, presentation plays a very important role in grooming your personality. Good presentations results in good personality and attract people to listen to you. They help you to confront different types of people and makes you strong enough to bear criticism or difference of opinion on certain issues. It helps to present our views before others confidently. The most important thing that really help us in our professional life is confidence. So presentations plays a vital role in boosting up your confidence.Now, personally what I feel about personality grooming through presentations, is that it builds good communication skills in you and teaches you how to behave nicely with people even if they oppose or criticize you. It makes you tactful to change the situation according to the requirements and makes you familiar with non-verbal cues. I feel that these should be further carried on in next semesters to prepare us for our professional future.

ANALYSIS/CONCLUSION

Analysis of Meeting:It was indeed a very informative meeting. Our source person Mr.Mazhar Dar was very cooperative and nice Person. He told us about his carrier orientation and experiences.He was highly educated and devoted person. He told us about his work and sources.He had good communication skills that he believed his power to compete in this modern global village. For him Negotiating, interacting and listening are the goals of his job.

Concluding Assertive\Aggressive\Passive

In the daily hectic routine of job it is difficult to give your precious time to someone but Mr.Mazher was very kind, he fully delivered us as much as information that we needed related to our project. He didn’t get rude and wasn’t irritating while talking with us. He told us how he handles different situations in his job n how he manages his personal and professional life. He had very appreciative social status. His personality was very moderate and flexible. People who use assertive style while communicating are very successful persons and easy to hang on with. He was very honest to his profession. He had good self-esteem that made him sensitive to the rights of others also. His schedule was very well organized that shows his discipline n punctuality.

Friendly and sensitive to issues: Mr.Mazhar was of very friendly nature, he told us how he handles different issues without any interruption and any disturbance in his management. He properly looked into the cause root of the problems and found the most suitable and effective solution to them. He cooperated us and had given us all the basic information and data regarding our project. Thus a very friendly interacting interview was conducted and we didn’t face any interruption or late or uncertain information about our project.

Personality Grooming Through Class Presentation:

Doing Presentations n Projects are the learning and informative skills that are compulsory in today's competitive world. Interpersonal skills have developed more strong confidence and excitement in me. I have learned how to work in groups and how I can make this study line as my successful future carrier. I have learned the usage of Microsoft PowerPoint & Microsoft Word in my presentations. I have developed more confidence and have polished my talents. It has Internet surfing and use of informative websites are the basic awareness through these Presentations & Projects. Thus Interpersonal skills played a key role in my personality grooming and enabled me t search and present any issue with a good stage presence.