ipma eastern region 2015 diversitydtg.com “putting it all together” - highlights, take aways...

IPMA Eastern Region 2015

Diversitydtg.com

“Putting It All Together”- Highlights, Take Aways

For:

IPMA-HR Eastern Region 2015 Conference

By:

Mauricio Velásquez, MBA

President, CEO

The Diversity Training Group

Diversitydtg.com


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Meet Mauricio Velásquez, MBAMauricio Velásquez is the President and CEO of The Diversity Training Group (DTG) in Herndon, VA. Mauricio serves as a diversity strategy consultant, diversity and inclusion trainer, sexual harassment prevention trainer, executive coach, mentoring trainer, and expert witness.DTG’s clients include small and large organizations and public and private entities. SSA, OMB, NIST, NTIA, USCIS, HHS, and USPS are just some of our current federal clients. White House, DOI, USIA, USDA, DHS, US Navy, US Coast Guard are some of our past clients. Many local and state agencies as well.Mauricio has trained over a half million participants in every state but North Dakota and his work and life have taken him to more than seventy countries. Mauricio holds a BA from UVA and an MBA from GWU. Married to Kelly with 3 kids.


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First, An Observation…I want to applaud you – each and every one of

youHave you felt it, noticed it?A camaraderie – a sense of communityAuthentic, genuine people at this intimate

conference…. Just friendly folkPersonally – “I come to learn”I applaud you and I thank you for allowing me to

be a part of this fabulous experience IPMA – ER is a learning community


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A Highly Interactive Session on

Collective Wisdom

Shared Wisdom

What is Wisdom?


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Wisdom

The quality of having experience, knowledge, and good judgment, the quality of being wise

The soundness of an action or decision with regard to the application of experience, knowledge, and good judgment

The body of knowledge and principles that develops within a specified society or period.

“We are all in this together”


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Mauricio’s Mission

Provoke ThoughtFacilitate Discussion & LearningAdd ValueProvide Subject Matter ExpertiseHave FunInfluence what you will be talking about

tomorrow (Recency Effect)Tie it all together


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You came here….… to learn - personally (h – home)

… to grow - professionally (o – office)

… to take back “gems” or “best practices”

… to compare where you are, where your organization is, in respect to other individuals and organizations present and where you want to go/be

How did you gauge this? - Listening to questions your peers asked? (stories)


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You went to sessions where…

What You Don’t Know You Don’t

Know

(DKDK)

What You Don’t Know

(DK)

What You Know

(K)


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We are going to be…..….. thinking

….. talking

….. sharing

… about what “spoke to each us – whatwill be applicable, practical” to you

personally (h) or professionally (o).


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I came here looking for …

New perspectivesIdeasAlternativesOptionsInspirationBest Practices What is Already WorkingSolutions


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1 Tip From My Work

Step Action Example

Identify and agree on the problem (consensus) Ask the right questions.

Ask for the facts Verify the information Decide what else you need to

know

“Help me understand exactly” “Let me make sure this is recorded

correctly” “I will be able to help you better if

I know…”

Conduct problem-cause analysis to identify a specific problem and its cause

Restate the problem in simple terms

Get agreement on the problem and its importance/impact

“So, the basic issue is…” “It seems we agree it is important

to fix this because…”

Identify solutions/alternatives

Ask what can be done to solve the problem

Suggest other options for consideration

Tell them what you can do

“What ideas do you have on how this can be fixed?”

“In similar situations we have..” “I really wish we could do exactly

what you suggested. However, according to…, we must…”

?


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Every Problem/Opportunity has a RC and Solutions

Step Action Example

Implement solutions/take action with the help of the customer

Ask for their cooperation Tell them what you will do Suggest how they can help,

now and the next time

“I’ll need your help to…” “Here is what I can do…” “To get this resolved quickly,

I’ll need you to…, and if this should happen again, please…”

End with an agreement and a thank you. Monitor and follow up on the situation

Summarize what will be done, and by whom

Thank the customer for cooperation and help

Promise to follow up to ensure the solution really worked

“Can I assume that we agree on…?”

“Thank you for being so cooperative in helping us to solve this problem.”

“I will call you in a week to be sure the situation is resolved.”


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Highlights – “Take Aways”What spoke to you?What came across as very applicable in your

organization?Did you have an “aha moment” where something

“really made sense to you?”Did you have a break through? Reflect on the whole conference Write down your top three “gems or nuggets” Key concept, tool, possibly a quote Share with your colleague(s) – between the two or

three of you - pick your top two or three


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Your Highlights YOUR TOP THREE

Session Name/Speaker: Major Take Away:




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If you can link learning points

Please make the connection for usFor example…..


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There are synergies – synergistic insightsDid you see or experience any?

To Value Diversity, To be

Inclusive

To Respect, Value Others

To Engage, Be World Class

To Perform at Higher Level


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Now what did we not talk about?

What did you expect to hear about, learn about – that we did not cover or present at this conference?

What would you like to see or experience at the next conference?

Topic Area?Theme?Emerging trend you are seeing?


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For example….

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”

Charles Darwin

Change – Change Management maybe?

We heard a lot about Employee Engagement….


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Engagement – one way of looking at it

With Organization(trust)

With Manager(feel valued/trust)

Strategic Alignment (clear goals, strategyTrust direction?)

Competency (you got what it takes – orgzn trust you?)

High Performance


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Trust is the “secret sauce”

Do you trust your management?Do you trust your leadership?Do you trust your boss?Do you trust your peers?Do your trust your subordinates?

Without trust – there is no way you or your organization can be World Class?


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TRUST is the critical success ingredient often missing in organizations

Stephen M. R. Covey – in his book: The Speed of Trust talks about Trust - Taxes and Dividends

When there is high trust – there is an actual dividend for this trust – tasks, work, progress, cooperation, collaboration - success is easier

When there is low or nonexistent trust – there is an actual tax – tasks, work, is harder, indifference, bogged down, sabotage

I highly recommend you read this book for your community, for your kids, for your families and jobs, of course…


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Trust Defined“Trust means confidence. The opposite of trust is suspicion.

When you trust people, you have confidence in them – in their integrity, and in their abilities.

When you distrust people, you are suspicious of them – of their integrity, their agenda, their capabilities or their track record.” S.M.R. Covey

“It is behind, and at the root, at the center of all of my work. Harassment – bias, prejudice, favoritism, disrespect, poor treatment, discrimination, etc.” M.V.


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Economics of Trust

Quality of Task Cost of Task

High Trust

Organization

Low Trust

Organization


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Engaging Your Employees – Building Trust

1) Find out what motivates your direct reports

2) Hire and keep people who are good at their work

3) Get people working on what’s important

4) Explain and train

5) Let people work

6) Be generous with praise and show it

7) Expect excellence

8) Care about people and show it

9) Treat employees with respect

10) Lead by example


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Some Quotes to Inspire As We Leave!“Your living is determined not so much by what life brings to you as by the attitude you bring to life, not so much by what happens to you as by the way your mind looks at what happens.” - Kahlil Gibran

“Be the change you wish to see in the world.”

- Mahatma Gandhi

“You must do the thing you think you cannot do.”

- Eleanor Roosevelt


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Leadership…... is the art of getting someone else to do something you want done because he wants to do it (Dwight Eisenhower)

… Getting results in a way that inspires trust (SMR Covey)


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“To Make It Stick”Write down what you will do – what action

item you will put in place (share copy with accountability partner) commitment(s)

Pick an accountability partner – preferably someone in this room (he/she will circle back – call, email – did you….?)

Write down what you are going to do differently

What “gem, nugget, take away” you going to implement or apply back at home (h) or work (w)


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In Closing….

“In your every action – do you inspire trust, are you leading by

example?”


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For more information…

CONTACT:

The Diversity Training Group

692 Pine Street

Herndon, VA 20170

Tel. 703.478.9191

Fax 703.709.0591

[email protected]

Mauricio Velásquez, MBA - President

ipma eastern region 2015 diversitydtg.com “putting it all together” - highlights, take aways...

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