ipadpalooza 2013 a turnkey service solution you can depend on. june 18-19 austin, texas jeff...

IPadPalooza 2013

A turnkey service solution you can depend on.

June 18-19

Austin, TexasJeff Huhtanen

Dan Edwards

LOOK FAMILIAR?

2 of 35Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]

Make it STOP!

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Nearly 1 in 3 iPads break within the first 3 years of ownership.

The iPad will get droppedACCIDENTS HAPPEN…

1 in 10 iPad owners damage the device within the first12 months of ownership.

Just because you put it in a case, that does not mean it is protected!

Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]

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Provide Cosmetic Protection onlyMOST CASES

… and will NOT protect from drops and falls

Over 90% result in a cracked or shattered screenOver 90% result in a cracked or shattered screen

Internal Damage may exist as well.Internal Damage may exist as well.


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Provide Cosmetic Protection onlyMOST CASES

… and will NOT protect from drops and falls

One extreme case of 30% was reportedOne extreme case of 30% was reported


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Vary depending on Usage Time Per Day

BREAKAGE RATES

LOWER BREAKAGE RATESwhen used for 2 hours or lessand stored in classroom

LOWER BREAKAGE RATESwhen used for 2 hours or lessand stored in classroom

HIGHER BREAKAGE RATESWith increased usage time, especially between classes

HIGHER BREAKAGE RATESWith increased usage time, especially between classes


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Result from Device Design

HIGH FAILURE RATES

SHAPEof curved metal backing

GLASSthat’s partially exposed

THE RESULT:THE EDGE TAKES THE IMPACTNearly every time the iPad is dropped


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Educational Service Solutions provides quick and affordableRepair Solutions for school staff, parents and students.

What Do We Do?WHO ARE WE?


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Educational Service Solutions provides quick and affordable Repair Solutions for school staff, parents and students.

Educational Service Solutions offers a variety of Service Products to help Educators and Parents manage their devices with ease and efficiency.

WHO ARE WE?What Do We Do?


WHO ARE WE?

ESS is a joint venture between

Electronic Service Solutions &

Fix It Fast Cellular. Together we’ve

created a seamless service platform

that utilizes a staff of certified

technicians and depot style facilities

that are designed to manage large

corporate and educational customers.

We provide services to Fortune 500

companies and more than 25 school

districts in Texas.

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What Do We Do?


WE ARE…Large Enough

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• National retail chains

• We service Fortune 500 companies.

…to handle thousands of units


• Educational Institution

Experienced Enough

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• Proven work-flow models that are cost effective and scalable.

• Owners have over 30 years in the fulfillment and management of these services.

…to know the importance of making every customers

experience GREAT!

WE ARE…


Fast Enough

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• Most devices returned to user within 3-4 days.

• Same day service options depending on location

…to make you say WOW!

WE ARE…


• While maintaining high reparability rates of 98%

Dedicated Enough

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• Great customer care with each repair

• Attention to detail that sets us apart from our competition.

…to say‘We won’t quit until it’s fixed!’

WE ARE…


WHAT ARE YOUR NEEDS?Extended Warranty, Insurance, Repair Centers,

Service Policies, Contracts…

15 of 35Contact Us3456 Alemeda Street, Suite 451, Fort Worth, TX [email protected]

WORTH AVENUE GROUP

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Type of Product

Service Products Offered

2-Year Agreement Cost

Number of Claims Allowed

Deductible Per Claim

Turn-Around Period Per Repair

Theft Protection

Purchase Period

TOTAL OUT OF POCKET

Insurance

3

$101.00

Unlimited

$50.00

7-14 days

Yes

30 days of purchase

$151.00*

WORTH AVENUE GROUP

MOST REQUESTED PROGRAM DETAILS

$151*

* Based on one repair requested


APPLE CARE +

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Type of Product






Theft Protection

Purchase Period

TOTAL OUT OF POCKET

Warranty

1

$99.00

2

$49.00

7-14 days

No

30 days of purchase

$148.00*

APPLE CARE +

WORTH AVENUE GROUP


$148*

$151*



SQUARE TRADE

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Type of Product






Theft Protection

Purchase Period

TOTAL OUT OF POCKET

Warranty

3

$94.00

4

$50.00

5-10 days

No

30 days of purchase

$144.00*

SQUARE TRADE

APPLE CARE +

WORTH AVENUE GROUP

MOST REQUESTED PROGRAM DETAILS$144*

$148*

$151*



EDUCATIONAL SERVICE SOLUTIONS

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Type of Product






Theft Protection

Purchase Period

TOTAL OUT OF POCKET

Warranty

4

$79.00

Unlimited

$49.00

3-4 days

No

Within 1st year of purchase

$128.00*


SQUARE TRADE

APPLE CARE +

WORTH AVENUE GROUP


$128*

$144*

$148*

$151*



AVERAGE OUT OF POCKET EXPENSE

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SQUARE TRADE

APPLE CARE +

WORTH AVENUE GROUP

$128*

$144*

$148*

$151*


Plan CostRepair CostTOTAL OUT OF POCKETTypical Turn Around Time

WORTH AVENUE GROUP$101.00

$50.00$151.00

7-14 days


APPLE CARE +$99.00$49.00

$148.007-14 days


SQUARE TRADE$94.00$50.00

$144.005-10 days



$79.00$49.00

$128.003-4 days


AVERAGE OUT OF POCKET EXPENSE

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SQUARE TRADE

APPLE CARE +

WORTH AVENUE GROUP

$128*

$144*

$148*

$151*


Plan CostRepair CostTOTAL OUT OF POCKETTurn Around Time

WORTH AVENUE GROUP$101.00

$50.00$151.00

7-14 days


APPLE CARE +$99.00$49.00

$148.007-14 days


SQUARE TRADE$94.00$50.00

$144.005-10 days



$79.00$49.00

$128.003-4 days


ESS is still your choice with “Per-Device” repair needs

You always have an option with ESS with our ON DEMAND repair solutions

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Our competitors require purchase of a protection plan before they will provide repair services. With “Per-Device” repairs ESS offers its “ON DEMAND” services to address these needs regardless of when the incident occurs. When you need a repair you can count on ESS for Fast Service, Free Shipping and Customer Care just as if you where an existing ESS Protection Plan customer.

We will not turn down any opportunity to earn your business and trust.


SERVICE PLANS

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• No annual cost

• $150 Flat-rate repair cost

• No limit on repairs

• Online repair request

• 60-day warranty

• Fast turnaround

ON DEMAND

• $119 - 2-year coverage

plan

• NO service fee, per repair

• Unlimited Repairs allowed

within 2-year period

• Free replacement of iPad

accessories included with

iPad

• Easy online repair submittal

• Fast turnaround

5 STAR PLAN

FREE rugged protective case with all 2-year agreements


• $79 - 2-year coverage plan

• $49 Service fee, per repair

• Unlimited repairs allowed


• Easy online repair

submittal

• Fast turnaround

3 Star Plan provides for 2

payments: Pay in full, Pay

per year, and the

possibility of Pay per

month for qualified parties.

Contact ESS for more

details.

3 STAR PLAN

iPad 2, 3, 4 & mini

• $99 - 2-year coverage plan

• NO Service fee, per repair

• Unlimited Repairs allowed


• Easy online repair submittal

• Fast turnaround

4 STAR PLAN

MASSIVE SAVINGS FOR YOU

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FOR EXAMPLEFor every 1000 plans purchased schools can save a minimum of $35,000.00


WORTH: $101 + $35 case = $136.00 WORTH: $101 + $35 case = $136.00

APPLE CARE+: $99 + $35 case = $134.00APPLE CARE+: $99 + $35 case = $134.00

SQUARE: $94 + $35 case = $129.00SQUARE: $94 + $35 case = $129.00

ESS: $79.00ESS: $79.00

NEED SOMETHING DIFFERENT?

ESS will customize a Service Product to meet your needs

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“WHATABURGER” it…

Make it your way.

We understand COMPLICATED.

We can customize our products to help address your school’s policies and procedures. We have yet to see any school’s program and policy mimic or match another.


WHAT MAKES US DIFFERENT?

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ESS provides ALL its own services. We do not “out source” our repair services. Each unit covered under our product service plan is handled by an ESS Certified Technician. Each repair must pass our Quality Assurance Test before leaving our depot.

ESS Repair Rate is higher than 98%.Our repair rate is higher than any other service provider in this industry.

More Options - Lower Costs - Faster ServiceESS has taken what we’ve learned from our clients and packaged them into a complete portfolio of services. More Options, Lower Costs and Fast Turn-Around times results in satisfied customers.

We are TEXANS serving Texans!


AS SIMPLE AS 1… 2… 3…

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STEP ONE

ONLINE ORDER PROCESSING

•Your School account will contain locations and user rights. •Approved administrators can simply… Login…Select the repair services needed, and Submit.

•Once submitted, an ESS repair box will be dispatched to the selected location.

For more information, please visit our website:

www.EDUservicesolutions.com



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STEP TWO

RECEIVE OUR DISPATCHED BOX AND RETURN SHIP

•Within one business day you should receive our box containing a repair information sheet and FedEx return label.

•Complete the information sheet describing the repair and record the device’s serial number or property number. •Simply Fill out the form, Insert the device, Adhere label and Call FedEx for pickup.

•Its that simple. For more information, please visit our website:




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STEP THREE

ESS RECEIVES YOUR DEVICE AND EVALUATES REPAIR

When we receive the device we confirm the needed repair and provide your administrator the confirmed Quote.

Once Approved the Device is repaired and Shipped back to your location.



ESS can customize this process to meet specific ACCOUNTING WORKFLOW needs.


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We are Parents.

As parents we understand the advantages and impact smart devices bring to classroom learning. We are vested in making each school’s experience utilizing this technology positive and productive.

We are Professionals.

Integrity is the foundation of our business. We take great pride in our work and in the way we treat others. We believe that honesty along with hard work will provide us continued opportunities as these technologies continue to expand into our everyday lives.

WHO WE ARE




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We have developed today’s practices.

Our Principals have over 30 years experience managing technology service centers for some of the biggest retailers in the country. We’ve taken our lessons learned in the retail environment and applied them to ESS’ culture and work-flow.

We are the “Right Thing” company. We do the Right Thing for our customers and our environment. We consider ourselves a GREEN INITIATIVE company. We are the 3 R’s. We REPAIR, REUSE, and RECYCLE. 100% of the waste generated from our services is recycled or donated to overseas Troops.

WHO WE ARE




CONTACT US

Address:

Educational Service Solutions

3456 Alemeda Street, Suite 451

Fort Worth, TX 76126

Phone:

(817) 560-2252

For more information on our company and the

products and service we offer, please visit us

at http://www.EDUservicesolutions.com.

Presenters:

Jeff Huhtanen

[email protected]

Dan Edwards

[email protected]

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THANK YOU

Address:

Educational Service Solutions

3456 Alemeda Street, Suite 451

Fort Worth, TX 76126

Phone:

(817) 560-2252

Presenters:

Jeff Huhtanen

[email protected]

Dan Edwards

[email protected]

QUESTIONS?

ipadpalooza 2013 a turnkey service solution you can depend on. june 18-19 austin, texas jeff...

Documents

fort worth

alemeda street

service policies

electronic service solutions

variety of service products

affordable repair solutions

day service options

seamless service platform