ip500v2_installation.pdf

15-601042 Issue 25l - (19 March 2014)

IP500/IP500 V2 InstallationIP Office 8.0

IP500/IP500 V2 Installation Page 215-601042 Issue 25l (19 March 2014)IP Office 8.0

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Contents

ContentsSystem Overview1.

..................................................................... 131.1 IP Office Modes............................................................................ 141.1.1 Overall Capacity............................................................................ 151.1.2 Hardware Support Summary............................................................................ 171.1.3 Feature Support Summary

..................................................................... 181.2 Control Units

..................................................................... 191.3 IP500 V2 System Components

..................................................................... 211.4 IP500 Office System Components

..................................................................... 231.5 Control Unit Cards............................................................................ 231.5.1 IP500 Base Cards............................................................................ 261.5.2 IP500 Trunk Cards............................................................................ 271.5.3 IP400 Trunk Cards............................................................................ 281.5.4 Other Cards

..................................................................... 291.6 External Expansion Modules............................................................................ 321.6.1 IP500 External Expansion Modules............................................................................ 341.6.2 IP400 External Expansion Modules

..................................................................... 361.7 Power Supplies and Cables............................................................................ 361.7.1 Power Supplies............................................................................ 371.7.2 Power Supply Cords............................................................................ 381.7.3 Power Supply Backup............................................................................ 391.7.4 Cabling and Cables............................................................................ 411.7.5 Grounding

............................................................................ 421.7.6 Lightning Protection/Out-of-BuildingConnections

..................................................................... 431.8 Wall and Rack Mounting

..................................................................... 451.9 Feature Keys and Licenses

..................................................................... 461.10 IP Office Phones

..................................................................... 481.11 VoIP............................................................................ 491.11.1 Voice Compression Channels

..................................................................... 501.12 Supported Country Locales

..................................................................... 511.13 IP Office Software Applications

..................................................................... 551.14 Training

..................................................................... 551.15 Web Sites

..................................................................... 561.16 Emergency and Power Failure Ports

Installation Requirements2...................................................................... 582.1 Environmental Requirements..................................................................... 592.2 Space Requirements

............................................................................ 602.2.1 IP500 and IP500 V2 Control Units

............................................................................ 602.2.2 External Expansion Modules

............................................................................ 612.2.3 Wall Mounting

............................................................................ 632.2.4 Rack Space Requirements

Administration Software3...................................................................... 673.1 Administration Suite Applications

............................................................................ 673.1.1 Installing the Admin Applications

............................................................................ 693.1.2 Installer PC Connection

............................................................................ 703.1.3 Starting IP Office Manager

............................................................................ 713.1.4 Starting System Status

............................................................................ 723.1.5 Starting Monitor

IP500 V2 Installation4...................................................................... 754.1 Tools and Equipment Required..................................................................... 764.2 Documentation..................................................................... 774.3 Unpacking..................................................................... 784.4 SD Card Preparation

............................................................................ 784.4.1 Upgrade the Card Firmware

............................................................................ 794.4.2 Creating a Configuration File

............................................................................ 804.4.3 Adding a Pre-Built Configuration File

............................................................................ 814.4.4 Adding a License File

............................................................................ 814.4.5 Adding a 9600 Series Screen Saver File

............................................................................ 814.4.6 Adding Music on Hold Files..................................................................... 824.5 IP500 Card Installation

............................................................................ 834.5.1 IP500 Daughter Card Preparation

............................................................................ 844.5.2 IP500 Legacy Card Preparation

............................................................................ 854.5.3 IP500 Card Insertion..................................................................... 864.6 Wall Mounting

............................................................................ 874.6.1 Wall Mounting Kit V2/V3

............................................................................ 884.6.2 Wall Mounting Kit V1..................................................................... 894.7 Rack Mounting..................................................................... 914.8 Connecting External Expansion Modules..................................................................... 934.9 Grounding..................................................................... 944.10 Network Connection..................................................................... 954.11 Starting the System

............................................................................ 964.11.1 Checking the LEDs..................................................................... 984.12 Changing the System to Standard Mode

............................................................................ 984.12.1 Manually Changing the System to StandardMode

............................................................................ 994.12.2 Automating the Change to Standard Mode..................................................................... 1004.13 Connecting Phones

............................................................................ 1004.13.1 Analog Phones

............................................................................ 1004.13.2 ETR Phones

............................................................................ 1004.13.3 DS Phones

............................................................................ 1014.13.4 TCM Phones

............................................................................ 1014.13.5 IP/SIP Phones

Initial Configuration Using IP OfficeManager

5.

..................................................................... 1055.1 Entering Licenses

..................................................................... 1065.2 Setting the System Locale

..................................................................... 1075.3 Changing the IP Address Settings

..................................................................... 1085.4 Changing the Default Passwords

..................................................................... 1105.5 Extension Numbering

..................................................................... 1125.6 Disable Unused Trunks

..................................................................... 1145.7 Setting the Digital Trunk Clock Source

..................................................................... 1165.8 Setting the Trunk Prefixes

Additional Processes6...................................................................... 1216.1 Switching Off an IP Office System..................................................................... 1236.2 Rebooting an IP Office System..................................................................... 1246.3 Memory Card Removal..................................................................... 1256.4 Memory Card Reinsertion..................................................................... 1266.5 Changing Components..................................................................... 1286.6 Swapping Extension Users..................................................................... 1296.7 Upgrading the IP Office Software

............................................................................ 1306.7.1 Using the Upgrade Wizard

............................................................................ 1326.7.2 Using an SD Card

............................................................................ 1336.7.3 Upgrading 2400/5400 Phones..................................................................... 1356.8 Out of Building Telephone Installations

............................................................................ 1366.8.1 DS Phones

............................................................................ 1376.8.2 Analog Phone Barrier Box

............................................................................ 1386.8.3 Rack Mounting Barrier Boxes..................................................................... 1396.9 Using the External Output Port

............................................................................ 1396.9.1 Port Connection..................................................................... 1406.10 So8 BRI Module


............................................................................ 1406.10.1 Example 1: ISDN Terminal

............................................................................ 1416.10.2 Example 2: Video Conference..................................................................... 1436.11 SNMP

............................................................................ 1446.11.1 Installing the IP Office MIB Files

............................................................................ 1466.11.2 Enabling SNMP and Polling Support

............................................................................ 1466.11.3 Enabling SNMP Trap Sending..................................................................... 1476.12 Reset Button..................................................................... 1476.13 AUX Button..................................................................... 1486.14 DTE Port Maintenance

............................................................................ 1486.14.1 DTE Port Settings

............................................................................ 1496.14.2 Erasing the Configuration

............................................................................ 1516.14.3 Defaulting Security Settings

............................................................................ 1526.14.4 Erasing the Operational Firmware

SD Card Management7...................................................................... 1597.1 Booting from the SD Cards..................................................................... 1617.2 Creating an IP Office SD Card..................................................................... 1637.3 Viewing the Card Contents..................................................................... 1647.4 Backing Up the System SD Card

............................................................................ 1647.4.1 Backing Up the Primary Folder

............................................................................ 1657.4.2 Restore from the Backup Folder

............................................................................ 1667.4.3 Backing Up to the Optional Card

............................................................................ 1677.4.4 Restoring from the Optional Card..................................................................... 1697.5 Upgrading Card Software

............................................................................ 1707.5.1 Upgrading Remotely Using Manager

............................................................................ 1707.5.2 Upgrading the SD Card Locally

............................................................................ 1717.5.3 Upgrading Using an Optional SD Card..................................................................... 1727.6 Removing SD Cards

............................................................................ 1727.6.1 Card Shutdown

............................................................................ 1737.6.2 Card Startup

............................................................................ 1747.6.3 System Shutdown

IP500 Basic Installation8...................................................................... 1788.1 IP500 Tools Required..................................................................... 1798.2 IP500 Read the Documentation..................................................................... 1808.3 IP500 Unpacking..................................................................... 1818.4 IP500 Card Installation

............................................................................ 1828.4.1 IP500 Daughter Card Preparation

............................................................................ 1838.4.2 IP500 Legacy Card Preparation

............................................................................ 1848.4.3 IP500 Card Insertion..................................................................... 1858.5 Inserting the Feature Key..................................................................... 1868.6 Applying Power..................................................................... 1888.7 Check the CPU LED..................................................................... 1898.8 Upgrading the Core Software..................................................................... 1908.9 Receiving the Configuration..................................................................... 1918.10 Adding Licences..................................................................... 1928.11 Adding External Expansion Modules..................................................................... 1948.12 Rack Mounting..................................................................... 1968.13 Wall Mounting

............................................................................ 1978.13.1 Wall Mounting Kit V2

............................................................................ 1988.13.2 Wall Mounting Kit V1..................................................................... 1998.14 Grounding

System Components9...................................................................... 2039.1 IP500 V2 Control Unit..................................................................... 2069.2 IP500 Control Unit..................................................................... 2099.3 IP500 Base Cards

............................................................................ 2129.3.1 4-Port Expansion Card

............................................................................ 2139.3.2 Analog Phone

............................................................................ 2149.3.3 ATM Combination Card

............................................................................ 2159.3.4 BRI Combination Card

............................................................................ 2169.3.5 C110 Unified Communications Module

............................................................................ 2189.3.6 Digital Station

............................................................................ 2199.3.7 ETR6 Card

............................................................................ 2219.3.8 Legacy Card Carrier

............................................................................ 2229.3.9 TCM8 Digital Station

............................................................................ 2239.3.10 VCM..................................................................... 2259.4 IP500 Trunk Daughter Cards

............................................................................ 2269.4.1 Analog Trunk Card

............................................................................ 2279.4.2 BRI Trunk Cards

............................................................................ 2289.4.3 PRI Trunk Cards..................................................................... 2299.5 IP500 Expansion Modules

............................................................................ 2319.5.1 Analog Trunk 16

............................................................................ 2339.5.2 BRI SO8

............................................................................ 2359.5.3 Digital Station 16/30

............................................................................ 2379.5.4 Digital Station 16A/30A

............................................................................ 2409.5.5 Phone..................................................................... 2429.6 Feature Keys

............................................................................ 2429.6.1 IP500 V2 System SD Cards

............................................................................ 2449.6.2 IP500 Smart Card..................................................................... 2459.7 IP400 Trunk Cards

............................................................................ 2469.7.1 Analog Trunk Card Uni (ATM4U)

............................................................................ 2479.7.2 Analog Trunk Cards (ATM4)

............................................................................ 2479.7.3 BRI Trunk Cards

............................................................................ 2489.7.4 T1 PRI Trunk Cards

............................................................................ 2489.7.5 E1 PRI Trunk Cards

............................................................................ 2499.7.6 E1R2 PRI Trunk Cards..................................................................... 2509.8 IP400 Internal Cards

............................................................................ 2509.8.1 Embedded Voicemail Memory Cards

............................................................................ 2519.8.2 Voice Compression Modules..................................................................... 2529.9 IP400 Expansion Modules

............................................................................ 2549.9.1 Analog Trunk 16

............................................................................ 2569.9.2 Digital Station V2

............................................................................ 2589.9.3 Digital Station

............................................................................ 2609.9.4 Phone V2

............................................................................ 2629.9.5 Phone

............................................................................ 2649.9.6 So8..................................................................... 2669.10 Mounting Kits

............................................................................ 2669.10.1 IP500 Wall Mounting Kits

............................................................................ 2679.10.2 IP500 Rack Mounting Kit

............................................................................ 2679.10.3 IP400 Rack Mounting Kit

............................................................................ 2679.10.4 Barrier Box Rack Mounting Kit..................................................................... 2689.11 Phones

............................................................................ 2709.11.1 1010/1040

............................................................................ 2719.11.2 1120/1140/1220/1230

............................................................................ 2729.11.3 1403

............................................................................ 2739.11.4 1408

............................................................................ 2749.11.5 1416

............................................................................ 2759.11.6 1603

............................................................................ 2779.11.7 1608

............................................................................ 2799.11.8 1616

............................................................................ 2819.11.9 2402

............................................................................ 2829.11.10 2410

............................................................................ 2839.11.11 2420

............................................................................ 2849.11.12 3616

............................................................................ 2859.11.13 3620

............................................................................ 2869.11.14 3626


Contents............................................................................ 2879.11.15 3641............................................................................ 2889.11.16 3645............................................................................ 2899.11.17 3701............................................................................ 2909.11.18 3711............................................................................ 2919.11.19 3720............................................................................ 2929.11.20 3725............................................................................ 2939.11.21 3740............................................................................ 2949.11.22 3749............................................................................ 2959.11.23 3810............................................................................ 2969.11.24 3910............................................................................ 2969.11.25 3920............................................................................ 2979.11.26 4406............................................................................ 2989.11.27 4412............................................................................ 2999.11.28 4424............................................................................ 3009.11.29 4601............................................................................ 3019.11.30 4602............................................................................ 3029.11.31 4610............................................................................ 3039.11.32 4620............................................................................ 3049.11.33 4621............................................................................ 3059.11.34 4625............................................................................ 3069.11.35 5402............................................................................ 3079.11.36 5410............................................................................ 3089.11.37 5420............................................................................ 3099.11.38 5601............................................................................ 3109.11.39 5602............................................................................ 3119.11.40 5610............................................................................ 3129.11.41 5620............................................................................ 3139.11.42 5621............................................................................ 3149.11.43 9504............................................................................ 3159.11.44 9508............................................................................ 3169.11.45 9608............................................................................ 3179.11.46 9611G............................................................................ 3189.11.47 9620L, 9620C............................................................................ 3209.11.48 9621G............................................................................ 3219.11.49 9630G............................................................................ 3239.11.50 9640, 9640G............................................................................ 3259.11.51 9641G............................................................................ 3269.11.52 9650, 9650C............................................................................ 3289.11.53 Audio Conferencing Unit............................................................................ 3299.11.54 ETR 6, ETR 6D............................................................................ 3309.11.55 B100 Series............................................................................ 3319.11.56 ETR 18, ETR 18D............................................................................ 3329.11.57 ETR 34D............................................................................ 3339.11.58 M7100............................................................................ 3339.11.59 M7100N............................................................................ 3349.11.60 M7208............................................................................ 3349.11.61 M7208N............................................................................ 3359.11.62 M7310............................................................................ 3359.11.63 M7310N............................................................................ 3369.11.64 M7324............................................................................ 3369.11.65 M7324N............................................................................ 3379.11.66 T7000............................................................................ 3379.11.67 T7100............................................................................ 3389.11.68 T7208............................................................................ 3399.11.69 T7316............................................................................ 3409.11.70 T7316E............................................................................ 3419.11.71 T7406, T7406e............................................................................ 3429.11.72 T3 Classic

............................................................................ 3439.11.73 T3 Comfort

............................................................................ 3449.11.74 T3 Compact..................................................................... 3459.12 Phone Add-Ons

............................................................................ 3469.12.1 201B RIM

............................................................................ 3479.12.2 4450

............................................................................ 3489.12.3 BM32

............................................................................ 3499.12.4 DBM32

............................................................................ 3509.12.5 EU24

............................................................................ 3519.12.6 EU24BL

............................................................................ 3529.12.7 KLM Module

............................................................................ 3539.12.8 SMB24

............................................................................ 3549.12.9 T3 DSS

............................................................................ 3559.12.10 T7316e KEM

............................................................................ 3569.12.11 XM24..................................................................... 3579.13 Ancilliary Systems

............................................................................ 3579.13.1 Digitial Mobility Solution

............................................................................ 3589.13.2 DECT R4..................................................................... 3599.14 Applications

............................................................................ 3599.14.1 IP Office Application Server

............................................................................ 3609.14.2 ContactStore

............................................................................ 3619.14.3 Customer Call Reporter

............................................................................ 3629.14.4 Manager

............................................................................ 3639.14.5 Monitor

............................................................................ 3649.14.6 one-X Portal for IP Office

............................................................................ 3659.14.7 Phone Manager

............................................................................ 3679.14.8 SoftConsole

............................................................................ 3689.14.9 Softphone

............................................................................ 3699.14.10 System Status Application (SSA)

............................................................................ 3709.14.11 TAPI

............................................................................ 3719.14.12 Voicemail Pro

............................................................................ 3739.14.13 Single Windows Server Support

............................................................................ 3749.14.14 IP Office Ports..................................................................... 3779.15 Operating System Summary..................................................................... 3789.16 Physical Ports

............................................................................ 3799.16.1 Cables

............................................................................ 3819.16.2 ANALOG Port

............................................................................ 3819.16.3 AUDIO Port

............................................................................ 3829.16.4 BRI Port (So)

............................................................................ 3839.16.5 BRI Port (To)

............................................................................ 3849.16.6 DC I/P Port

............................................................................ 3849.16.7 DS Ports (RJ45)

............................................................................ 3859.16.8 EF Port

............................................................................ 3859.16.9 RS232 DTE Port

............................................................................ 3869.16.10 ETR Port

............................................................................ 3879.16.11 EXPANSION Port

............................................................................ 3879.16.12 EXT O/P Port

............................................................................ 3889.16.13 LAN Port

............................................................................ 3899.16.14 PF Port

............................................................................ 3909.16.15 PHONE (POT) Port

............................................................................ 3929.16.16 PRI Port

............................................................................ 3939.16.17 TCM Port (RJ21)..................................................................... 3949.17 Licences

............................................................................ 3959.17.1 System Edition Licenses

............................................................................ 3969.17.2 Upgrade Licenses

............................................................................ 3979.17.3 Trunk Licensing

............................................................................ 3989.17.4 Telephone/Endpoint Licenses

............................................................................ 3999.17.5 User Licenses

............................................................................ 4029.17.6 Voicemail Pro Licenses


............................................................................ 4059.17.7 Customer Call Reporter Licenses

............................................................................ 4089.17.8 Trial Licenses

............................................................................ 4099.17.9 Other Licenses..................................................................... 4099.18 TAA

Safety Statements10...................................................................... 41210.1 Lithium Batteries..................................................................... 41210.2 Lightning Protection/Hazard Symbols..................................................................... 41310.3 Trunk Interface Modules..................................................................... 41410.4 Further Information and Product Updates..................................................................... 41410.5 Port Safety Classification..................................................................... 41510.6 EMC Directive..................................................................... 41610.7 Regulatory Instructions for Use

............................................................................ 41610.7.1 Australia

............................................................................ 41610.7.2 Canada

............................................................................ 41710.7.3 China

............................................................................ 41810.7.4 European Union

............................................................................ 41810.7.5 New Zealand

............................................................................ 41910.7.6 FCC Notification

............................................................................ 42110.7.7 Compliance with FCC Rules...............................................................................423Index


System OverviewChapter 1.


System Overview:

1. System OverviewThis documentation is intended to assist with the installation of the core components of an Avaya IP Office EssentialEdition telephone system. It describes those components and factors that should be considered for an installation.

It does not cover IP Office Aura Edition or IP Office on Linux which have their own separate installation documentation.

The IP Office is a converged voice and data communications system. It should therefore only be installed bypersons with telephony and IP data network experience.

Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya provides a range oftraining courses including specific IP Office implementation and installation training. It also provides certificationschemes for installers to achieve various levels of IP Office accreditation.

It is the installers responsibility to ensure that all installation work is done in accordance with local and nationalregulations and requirements. It is also their responsibility to accurately establish the customers requirementsbefore installation and to ensure that the installation meets those requirements.

You should read and understand this documentation before installation. You should also obtain and read the AvayaTechnical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar withany changes to the IP Office equipment and software.

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Additional DocumentationThe following components of IP Office are outside the range of a basic IP Office installation. They are covered by separateinstallation and configuration documentation. If those components are to be part of the IP Office system installation, thatdocumentation should be obtained, read and understood prior to the installation.

1100/1200 Series Phone Installation.

one-X Portal for IP Office Installation.

Avaya H323 IP Phone Installation.

Embedded Voicemail Installation.

Voicemail Pro Installation.

Contact Store Installation.

Compact DECT Installation.

IP DECT R4 Installation.

3600 Series Wireless IP Installation.

Phone Manager Installation Manual.

SoftConsole Installation Manual.

SIP Extension Configuration.

! IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software releasewhich you are installing. This bulletin will contain important information that may not have been included in thismanual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com).

! Upgrade Licenses Some upgrades may require entry of upgrade licenses. It is still possible to upgrade the system without thenecessary licenses, however the system will not provide any telephony functions after the upgrade until theappropriate license is added to the system configuration.

Equipment AvailabilitySAP codes and details of specific items within this documentation are for reference only. Items available in any specificlocale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also includeadditional items relative to the installation requirements of that locale.

This documentation covers the equipment supported by IP Office Release 6. That includes equipment supported but nolonger available as new from Avaya.

RepairIP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected the wholeunit should be replace. IP500 control units should not be opened under any circumstances except the insertion of anIP500 base card.

RoHSRoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and ElectronicEquipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to makeits global product range compliant with the requirements of RoHS.

The actions taken vary

In some cases equipment has been discontinued and is no longer available from Avaya.

In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code.

In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP codes.

The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.


System Overview:

1.1 IP Office ModesIP Office systems based on the IP500 V2 control unit can run in a number of modes:

IP Office Essential Edition For IP Office Release 8.0, systems in this mode require an Essential Edition license added to the configuration.Systems without a license will not support any telephony functions. Additional licenses can then be added,including licenses for Preferred Edition and Advanced Edition operation. Throughout this document, unlessstated otherwise, Essential Edition is used to refer to Essential Edition, Preferred Edition and AdvancedEdition.

IP Office Basic Edition - Quick Mode

IP Office Basic Edition - Norstar Mode

IP Office Basic Edition - PARTNER Mode

IP Office Aura Edition This special mode is not covered by this documentation. Refer to the separate IP Office Aura Editiondocumentation.

IP500 control units run in IP Office Essential Edition only. The default mode used for IP500 V2 systems is determined bythe System SD card present when the system is first installed.

IP Office U-Law SD Card A system fitted with this type of card will default to U-Law telephony. For pre-IP Office Release 7.0 software,the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IPOffice Basic Edition - Quick Mode Key System operation. Intended for North American locales.

IP Office A-Law SD Card A system fitted with this type of card will default to A-Law telephony. For pre-IP Office Release 7.0 software,the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IPOffice Basic Edition - Quick Mode PBX System operation. Intended for locales outside North America.

IP Office Partner Edition SD Card A system fitted with this type of card will default to U-Law telephony and IP Office Basic Edition - PARTNERMode Key System operation. Supported only in North American locales.

IP Office Norstar Edition SD Card A system fitted with this type of card will default to A-Law telephony and IP Office Basic Edition - NorstarMode Key System operation. Supported only in Middle East and North African locales.

An IP500 V2 system can be converted from its current mode to run in IP Office Essential Edition using IP Office Manager.For IP Office Release 8.0 and higher, the system also requires an Essential Edition license to run in IP Office EssentialEdition. This license is not required in any other modes.


1.1.1 Overall CapacityThe following table is a summary only. The exact combinations of extension, trunk and user ports will also depend onlocal variations in hardware supported.

IP OfficeBasic Edition- PARTNER

Mode

IP OfficeBasic Edition

- NorstarMode

IP OfficeBasic Edition- Quick Mode

IP OfficeEssentialEdition

Extensions Maximum Extensions 100 [1] 100 [1] 100 [1] 384

Trunks Maximum Trunks 64 64 64 [5]

- Maximum Analog Trunks 32 32 32 204

- Maximum BRI Channels [3] 12 12 32

- Maximum PRI Channels [4] 24 30 30 240

- Maximum SIP Channels [2] 20 20 20 [5]

- Maximum H323 IP Channels [5]

1.100 Extension in 3-digit extension numbering mode only. 48 extensions in 2-digit extension numbering mode.

In non-IP Office Essential Edition the system assumes that the base control unit is always fully populated withup to 32 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. Itdoes this before assigning extension numbers to any real extensions on attached external expansion modulesup to the system extension limit. If the system extension limit has not been exceeded, any remainingextension numbers are assigned to additional phantom extensions.

2.Non-IP Office Essential Edition systems support 3 SIP channels without licenses. Additional channels up to the limitrequire licenses. IP Office Essential Edition systems require licenses for all channels. In all modes, voicecompression hardware resources are also required for SIP support.

3.Non-IP Office Essential Edition systems do not support both BRI and PRI trunks in the same system.IP OfficeEssential Edition systems support both BRI and PRI trunks in the same system. Non-IP Office Essential Editionsystems are restricted to 12 BRI channels regardless of the BRI hardware installed.

4.Non-IP Office Essential Edition systems are to 1 single-port PRI card.

5.Capacity is dependent on licenses, voice compression resources and available bandwidth.


System Overview: IP Office Modes

1.1.2 Hardware Support SummaryNote that even where indicated as supported, the availability and support of equipment may still be subject to localrestrictions.

Control Unit IP Office Basic Edition IP OfficeEssentialEdition

IP OfficePreferredEdition

IP OfficeAdvanced

EditionIP500 IP500V2

PARTNERMode

NorstarMode

QuickMode

IP500 V2 Control Unit

IP500 Control Unit

IP500 Base Cards

IP500 Digital Station Card 3 3 3 3 3 3

IP500 Analog Phone 2/8 4 4 4 4 4 4

IP500 TCM8 Card[6] 4 4 4 4 4 4

IP500 VCM 32/64 Cards 2 2 2

IP500 Legacy Card Carrier

IP500 4-Port Expansion 1 1 1

IP500 BRI Combo[2][6] 2 2

IP500 ATM Combo[2][6] 2 2 2 2 2 2

IP500 ETR6[1][6] 3 3

C110 UnifiedCommunications Module[6]

Trunk Daughter Cards

Analog Trunk Card

BRI Trunk Cards[4]

PRI Trunk Card[4][5] 1 1 1 4 4 4

Expansion Modules

Number of Modules[3] 8 8 8 12 12 12

Digital Station 16/30

Digital Station 16A/30A

Phone 8/16/30

Analog Trunk 16

BRI So8

Telephone Types

ETR Phones (ETR ports)

BST Phones (TCM ports)

DS Phones (DS ports)

H323 IP Phones (LAN)

SIP IP Phones (LAN)

DECT R4 (LAN)

DECT DMS (TCM ports)

Voicemail Types

Embedded Voicemail

Voicemail Pro


Notes1.The ETR6 card is only supported by IP500 V2 systems in IP Office Basic Edition - PARTNER Mode or IP Office

Basic Edition - Quick Mode U-Law modes.

2.Only 2 combinations cards are supported in a control unit, regardless of combination card type.

3.External expansion modules can be added so long as the overall limit for extensions and trunks is not exceeded.On non-IP Office Essential Edition systems, a maximum of one Analog Trunk 16 module is supported.

4.A mix of BRI and PRI trunks is not supported by IP Office Basic Edition - Norstar Mode and IP Office Basic Edition -Quick Mode.

5.IP Office Basic Edition - PARTNER Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - QuickMode each only support a single-port PRI card.

6.Not supported by IP500. IP500 V2 only.


System Overview: IP Office Modes

1.1.3 Feature Support Summary

IP Office Basic Edition IP OfficeEssentialEdition

IP OfficePreferredEdition

IP OfficeAdvanced

EditionPARTNERMode

NorstarMode

QuickMode

AdminApplications

Phone Based Admin

IP Office Web Manager

IP Office Manager

Monitor (System Monitor)

System Status Application

IP OfficeApplications

Customer Call Reporter

one-X Portal for IP Office

Phone Manager

SoftConsole

IP Office Video Softphone

TAPI (1st Party)

TAPI (3rd Party)

Voicemail Pro

Locales Canada,Mexico,UnitedStates

Bahrain,Egypt,Kuwait,

Morocco,Oman,

Pakistan,Qatar,Saudi

Arabia,SouthAfrica,Turkey,UnitedArab

Emirates

Argentina, Australia, Bahrain, Belgium, Brazil,Canada, Chile, China, Colombia, Denmark,Egypt, Finland, France, Germany, Greece,Hong Kong, Hungary, Iceland, India, Italy,

Korea, Kuwait, Mexico, Morocco, Netherlands,New Zealand, Norway, Oman, Pakistan, Peru,Poland, Portugal, Qatar, Russia, Saudi Arabia,

Singapore, South Africa, Spain, Sweden,Switzerland, Taiwan, Turkey, United ArabEmirates, United Kingdom, United States,

Venezuela.

VoicemailLanguages

Embedded Voicemail Arabic, Chinese-Mandarin, Chinese-Cantonese, Danish, Dutch,English-UK, English-US, Finnish, French, French-Canadian,German, Italian, Korean, Norwegian, Portuguese, PortugueseBrazilian, Russian, Swedish, Spanish, Spanish-Latin, Spanish-Argentinean.

Voicemail Pro As above plus:Hungarian, Greek,Polish. Minus: Arabic.

DefaultConfigurationAccess

User Name Administrator

Administrator

Administrator

Administrator

Administrator

Administrator

Password Administrator

Administrator

Administrator

Administrator

Administrator

Administrator

Default Upgrade Password Administrator

Administrator

Administrator

password password password


1.2 Control UnitsThe base of any IP Office system is the system or control unit. It stores the system configuration and controls the systemoperation. Each control unit can be customized by adding various base and trunk cards. External expansionmodules can be also be connected to add additional extension and trunk ports.

IP Office Release 8.0 supports the following IP Office control units. Previous IP Office control units are not supported byIP Office Release 8.0 and are not covered by this documentation.

IP500v2 Control Unit This control unit has four front slots for IP500 base cards. It hasan internal power supply unit and uses a mandatory System SDcard Feature Key dongle. It includes a 2 port ethernet LAN switch(layer 3 managed) on the rear.

The type of System SD card fitted to the system determinesthe operation mode of the system. The possible modesare:

IP Office Basic Edition - PARTNER Mode

IP Office Basic Edition - Norstar Mode

IP Office Basic Edition - Quick Mode

IP Office Essential EditionFor systems to operate in IP Office Essential Edition, itsconfiguration must include an Essential Edition License.

IP500 Control UnitThis control unit has four front slots for IP500 base cards. It hasan internal power supply unit and uses a mandatory smart cardFeature Key dongle. It includes a 2 port ethernet LAN switch(layer 3 managed) on the rear.

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System Overview: Control Units

1.3 IP500 V2 System ComponentsThe following are the typical components of an IP Office system based on an IP500 V2 control unit.

IP Office IP500 V2 System Unit The control unit holds the main configuration and performs therouting and switching for telephone calls and data traffic. Eachcontrol unit includes 4 slots for optional base cards to supporttrunk and phone extension ports.

Avaya SD CardThis uniquely numbered dongle is used to validate licensekeys entered into the system's configuration to enablefeatures. A dongle is mandatory for correct system operationeven if no licensed features are being used. IP500 V2 controlunits use an Avaya SD card which is slotted into the rear ofthe control unit. This card also provides Embedded Voicemailsupport and storage for system software files.

IP500 Base CardsThe IP500v2 control unit has slots for up to 4 IP500 base cards.These can be used to add ports for analog extensions, digitalextensions, voice compression channels and other resources.

IP500 Digital Station Base Card

IP500 Analog Phone Base Card

IP500 VCM Base Card


IP500 4-Port Expansion Base Card

IP500 TCM8 Base Card

IP500 ETR6 Base Card

C110 Unified Communications Module

IP500 Trunk Daughter CardsMany of the IP500 base cards can be fitted with an IP500daughter card in order to support various types of trunkconnections.

IP500 Analog Trunk Card

IP500 BRI Trunk Card

IP500 PRI Trunk Card

IP500 Combination Cards These card are pre-paired base and daughter cards. They provide6 digital station ports, 2 analog phone ports, 10 voicecompression channels and either 4 analog trunk ports or 4 BRIchannels (2 ports). The trunk daughter card cannot be removedor replaced with another type.

IP400 CardsThe IP500 Legacy Carrier base card can be used to allow IP400trunk cards and IP400 VCM cards to be added to the IP500control unit.

VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 License Keys Various IP Office features and applications require a license key tobe entered into the system's configuration. Each key is a 32-character text string unique to the feature being activated and theserial number of the Feature Key dongle installed in the system.

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IP500 External Expansion ModulesAdditional ports can be added using a number of IP500 externalexpansion modules. Support also includes IP400 externalexpansion modules .

Systems running in IP Office Basic Edition - PARTNER Mode,IP Office Basic Edition - Norstar Mode or IP Office BasicEdition - Quick Mode support up to 8 external expansionmodules so long as the system extensions limit is notexceeded.

Systems running in IP Office Essential Edition support 8external expansion modules or 12 if the control unit is fittedwith an IP500 4-Port Expansion Base Card.

Power SuppliesThe IP500 control unit has an internal power supply unit. Eachexternal expansion module is supplied with an external powersupply unit. Additional power supply units may also be requiredfor IP phones and some phone add-ons.

Power CordsDepending on the locale, different power cords need to be orderedfor each control unit, external expansion module and any phonesor devices using external power supply units.

CablesThe IP Office is designed primarily for connection to a structuredcabling system using CAT3 UTP cabling. This approach allowstelephone and data traffic to share the same wiring infrastructureand simplifies equipment moves.

Mounting KitsThe control unit can be used free-standing, with externalexpansion modules stacked above it. With optional rack mountingkits, the control unit and external expansion modules can also berack mounted. Alternatively with an optional wall mounting kit theIP500 control unit can be wall mounted. IP500 external expansionmodules can also be wall mounted.

Surge Protectors and Barrier BoxesWhere the installation includes extensions in other buildingsadditional protective equipment is required. This equipment mayalso be required in areas where the lightning risk is high.

PhonesIP Office systems support a variety of Avaya digital and IP phonesplus analog phones.

Application DVDsThe IP Office applications can be ordered on a number of DVDs.In addition they can be downloaded from the IP Office section ofthe Avaya support web site (http://support.avaya.com).

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System Overview: IP500 V2 System Components

1.4 IP500 Office System ComponentsThis page set to appear in standard mode only.

The following are the typical components of an IP Office system based on an IP500 control unit.

IP Office IP500 Control UnitThe control unit holds the main configuration and performs therouting and switching for telephone calls and data traffic. Eachcontrol unit includes 4 slots for optional base cards to supporttrunk and phone extension ports.

Feature Key DongleThis uniquely numbered dongle is used to validate licensekeys entered into the system's configuration to enablefeatures. For IP500 control units, a dongle is mandatory forcorrect system operation even if no licensed features arebeing used. IP500 control units use a Smart Card which isslotted into the rear of the control unit.

IP500 Base CardsThe IP500 control unit has slots for up to 4 IP500 base cards.These can be used to add ports for analog extensions, digitalextensions, voice compression channels and other resources.

IP500 Digital Station Base Card

IP500 Analog Phone Base Card

IP500 VCM Base Card


IP500 4-Port Expansion Base Card

IP500 Trunk Daughter CardsMany of the IP500 base cards can be fitted with an IP500daughter card in order to support various types of trunkconnections.

IP500 Analog Trunk Card

IP500 BRI Trunk Card

IP500 PRI Trunk Card

IP400 CardsThe IP500 Legacy Carrier base card can be used to allow IP400trunk cards and IP400 VCM cards to be added to the IP500control unit.

VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 License Keys Various IP Office features and applications require a license key tobe entered into the system's configuration. Each key is a 32-character text string unique to the feature being activated and theserial number of the Feature Key dongle installed in the system.

IP500 External Expansion ModulesAdditional ports can be added using a number of IP500 externalexpansion modules. Support also includes IP400 externalexpansion modules . Up to 8 external expansion modules aresupported or 12 if the control unit is fitted with an IP500 4-PortExpansion Base Card.

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Power SuppliesThe IP500 control unit has an internal power supply unit. Eachexternal expansion module is supplied with an external powersupply unit. Additional power supply units may also be requiredfor IP phones and some phone add-ons.

Power CordsDepending on the locale, different power cords need to be orderedfor each control unit, external expansion module and any phonesor devices using external power supply units.

CablesThe IP Office is designed primarily for connection to a structuredcabling system using CAT3 UTP cabling. This approach allowstelephone and data traffic to share the same wiring infrastructureand simplifies equipment moves.

Mounting KitsThe control unit can be used free-standing, with externalexpansion modules stacked above it. With optional rack mountingkits, the control unit and external expansion modules can also berack mounted. Alternatively with an optional wall mounting kit theIP500 control unit can be wall mounted. IP500 external expansionmodules can also be wall mounted.

Surge Protectors and Barrier BoxesWhere the installation includes extensions in other buildingsadditional protective equipment is required. This equipment mayalso be required in areas where the lightning risk is high.

PhonesIP Office systems support a variety of Avaya digital and IP phonesplus analog phones.

Application DVDsThe IP Office applications can be ordered on a number of DVDs.In addition they can be downloaded from the IP Office section ofthe Avaya support web site (http://support.avaya.com).

Embedded Voicemail Memory Card This optional card can be used to support Embedded Voicemail.

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System Overview: IP500 Office System Components

1.5 Control Unit Cards1.5.1 IP500 Base Cards

The IP500 and IP500 V2 control units have 4 slots for the insertion ofIP500 base cards. The slots are numbered 1 to 4 from left to right.Normally they can be used in any order, however if the capacity for aparticular type of card is exceeded, the card in the rightmost slot will bedisabled.

Each base card includes an integral front panel with ports for cableconnections. Typically the first 8 ports on the left are for connection ofextension devices. The 4 ports on the left are used for connection oftrunks if a trunk daughter card is added to the base card.

IP500 Digital Station Base CardThis card provides 8 DS (digital station) ports for the connection ofAvaya digital phones.

The card can be fitted with an IP500 trunk daughter card whichuses the base card ports for trunk connection.

Maximum: 3 per control unit.

4400 Series phones (4406D, 4412D and 4424D) are notsupported on this card. They are supported on externalexpansion module DS ports.

Connections for 4100, 7400, M-Series and T-Series phones usethe IP500 TCM8 Digital Station card.

IP500 Analog Phone Base CardThe card is available in two variants, supporting either 2 or 8 analogphone ports.



The analog phone ports do not include a ringing capacitor.Where this is a requirement, connection should be via a Mastersocket containing ringing capacitors.

If fitted with an IP500 Analog Trunk daughter card, duringpower failure phone port 8 is connected to analog trunk port 12.

IP500 TCM8 Digital Station CardThis card provides 8 TCM (digital station) ports for the connection ofAvaya 4100, 7400, M-Series and T-Series phones.


Maximum: 4 per control unit per IP500 V2 control unit. Notsupported by IP500 control units.

IP500 VCM Base CardThis card is available in variants supporting either 32 or 64 voicecompression channels for use with VoIP calls.



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IP500 Legacy Card Carrier Base CardThis card allows various IP400 trunk cards and IP400 VCM cards

to be used. The front of the card includes panels that can beremoved to match the trunk card fitted.

This card does not accept any IP500 trunk daughter card.


IP400 Cards Supported: The following cards are supported. PRI T1 Dual PRI T1 PRI 30 E1 (1.4) Dual PRI E1

PRI 30 E1R2 RJ45 Dual PRI E1R2 RJ45 BRI-8 (UNI) ANLG 4 Uni (US only)

VCM 4 VCM 8 VCM 16 VCM 24 VCM 30

IP500 4-Port Expansion Base CardThis card adds an additional 4 expansion ports for external expansion modules.The card is supplied with four 2m yellow interconnect cables.

This card does not accept any IP500 trunk daughter card.

Maximum: 1 per control unit (Right-hand slot 4 only).

Supported Expansion Modules: The following external expansion modulesare supported:

IP500 Analogue Trunk Module IP500 BRI So Module IP500 Digital Station Modules IP500 Digital Station Modules A

IP500 Phone Module IP400 Digital Station V2 Modules IP400 Phone V2 Modules

IP500 BRI Combination CardThis card provides 6 digital station ports (1-6), 2 analog extensionports (7-8) and 2 BRI trunk ports (9-10, 4 channels). The card alsoincludes 10 voice compression channels.

This card has a pre-installed IP500 BRI trunk daughter card .

Maximum: 2 combination cards per IP500 V2 control unit,regardless of type. Not supported by IP500 control units.

IP Office Basic Edition - Norstar Mode and IP Office Basic Edition- Quick Mode systems are limited to a maximum of 12 BRIchannels using BRI Combination and or BRI trunk daughtercards.

IP500 ATM Combination CardThis card provides 6 digital station ports (1-6), 2 analog extensionports (7-8) and 4 analog trunk ports (9-12). The card also includes 10voice compression channels.

This card has a pre-installed IP500 analog trunk daughter card .

Maximum: 2 combination cards per IP500 V2 control unit,regardless of type. Not supported by IP500 control units.

The analog phone ports do not include a ringing capacitor.Where this is a requirement, connection should be via a Mastersocket containing ringing capacitors.

If fitted with an IP500 Analog Trunk daughter card, duringpower failure phone port 8 is connected to analog trunk port 12.

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System Overview: Control Unit Cards

IP500 ETR6 Base CardThis card is only supported in an IP500 V2 control unit running in IPOffice Basic Edition - PARTNER Mode or IP Office Basic Edition - QuickMode. It is not supported in IP Office Basic Edition - Norstar Mode or IPOffice Essential Edition.

It provides 6 ETR ports for connection of ETR phones. 2 Analogextension ports are also provided for emergency use only with ananalog trunk card.

The card can be fitted with an IP500 trunk daughter card which usesthe base card ports for trunk connection.

Maximum: 3 per IP500 V2 control unit. Not supported by IP500control units.

The analog phone ports do not include a ringing capacitor. Wherethis is a requirement, connection should be via a Master socketcontaining ringing capacitors.

If fitted with an IP500 Analog Trunk daughter card, during powerfailure phone ports 7 and 8 are connected to analog trunk port 12.However during normal operation analog phone ports 7 and 8 arenot useable.

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1.5.2 IP500 Trunk CardsMost IP500 base cards can be fitted with an IP500 trunkdaughter cards to support the connection of trunks to the base card.

Each daughter card is supplied with the stand off pillars required forinstallation and a label to identify the daughter cards presence onthe front of the base card after installation.

IP500 Combination cards are pre-fitted with a trunk daughter cardwhich cannot be removed or changed for another type of trunkdaughter card.

IP500 Analog Trunk Daughter CardThis card allows the base card to support 4 analog loop-start trunks.

The analog phone ports do not include a ringing capacitor.Where this is a requirement, connection should be via aMaster socket containing ringing capacitors.

If fitted with an IP500 Analog Trunk daughter card, duringpower failure phone port 8 is connected to analog trunk port12.


IP500 PRI-U Trunk Daughter CardThis card allows the base card to support up to 2 PRI trunkconnections. The card is available in single and dual port variants.The card can be configured for E1 PRI, T1 robbed bit, T1 PRI orE1R2 PRI trunks.


The IP Office system supports 8 unlicensed B-channels on eachIP500 PRI-U port fitted. Additional B-channels, up to the capacityof ports installed and PRI mode selected require IP500 UniversalPRI (Additional Channels) licenses added to theconfiguration. These additional channels consume the licensesbased on which additional channels are configured as in-servicefrom port 9 of slot 1 upwards. D-channels are not affected bylicensing.

IP500 BRI Trunk Daughter CardThis card allows the base card to support up to 4 BRI trunkconnections, each trunk providing 2B+D digital channels. The card isavailable in 2 port (4 channels) and 4 port (8 channels) variants.


S-Bus Connection: The card can be switched from To trunkmode to So mode. This mode requires additional terminatingresistors and an ISDN crossover cable connection, see BRI Port(So) .

IP Office Basic Edition - Norstar Mode and IP Office BasicEdition - Quick Mode systems are limited to a maximum of 12BRI channels using BRI Combination and or BRI trunkdaughter cards.

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1.5.3 IP400 Trunk CardsIP400 trunk cards can be used in IP500 and IP500 v2 controls units by being fitted onto an IP500 Legacy Card Carrier

base card. Up to 2 cards can be added to the control unit in this way.

The following IP400 trunk card types are supported in this way by IP Office Release 8.0:

IP400 Trunk Cards IP500 IP500V2

Analog Trunk Card (ATM4) Provides 4 RJ45 loop-start analog trunk ports. The card is available in severallocale specific variants. This card has been superseded by the ATM4U cardbelow.

Additional loop or ground start analog trunks can also be added using AnalogTrunk external expansion modules.

Analog Trunk Card (ATM4U) Provides 4 RJ45 loop-start analog trunk ports as per the ATM4 above butavailable in a single worldwide variant. Also supports adjustable echocancellation on IP Office 3.1.

Additional loop or ground start analog trunks can also be added using AnalogTrunk external expansion modules.

Quad BRI Trunk Card Provides support for 4 RJ45 BRI (2B+D) trunk ports. These can be configuredto ETSI or AusTS013 operation. The ports include 100ohm termination.

Single PRI T1 Trunk Cards Supports PRI (23B+D) trunks and T1 Robbed-Bit (24B) trunks through asingle RJ45 port. The mode of operation is selected in the IP Officeconfiguration.

Single E1 PRI Trunk Cards Supports PRI (30B+D) trunks through a single RJ45 port. The port can beconfigured for PRI or QSIG operation.

Single E1R2 Trunk Cards Supports PRI (30B+D) trunks using E1R2 signaling. Available in coaxial orRJ45 connector variants. Coaxial variants are not supported on an IP500carrier card.

Dual PRI Trunk Cards As the single PRI cards above but supporting the connection of two PRItrunks. On the IP406 V2, supported in Slot A only.

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1.5.4 Other CardsEach IP Office control unit can be fitted with a number of internal cards. The cards supported depend on the control unittype.

Embedded Voicemail Memory CardsThese cards provide message and prompt storage space for Embedded Voicemail and auto-attendantoptions. The cards used are specially formatted compact flash cards.

The IP500 V2 control unit uses its SD Feature Key dongle card for Embedded Voicemail and filestorage.

Embedded Voicemail Memory Cards SAP Code IP500 IP500 V2

IP406 V2 Memory Card: Supports a 512MB Compact Flash card.This provides up to 15 hours ofuncompressed message storage.

700343460

Memory cards in these slots can also be used for storage of files normally obtained via TFTP transfer. For examplethe music-on-hold .wav file and supported Avaya phone software files. This will however reduce storage space forprompt and message files if Embedded Voicemail is being used.

IP Office systems that have downloaded an internal music on hold source can then backup and restore that musicon hold to and from the memory card.

Non-Avaya cards can be used for file storage but will not support Embedded Voicemail.

IP400 Voice Compression ModulesVCM cards are used to provide voice compression channels for calls between IP and non-IPdevices, devices being both trunks and extensions. VCM cards with differing numbers ofvoice compression channels are available.

For IP500 and IP500 V2 control units, voice compression channels can be added usingcombinations of IP400 VCM modules mounted on an IP500 Carrier Card, IP500 VCMcards and IP500 Combination cards.

VCM Cards SAP Code IP500 IP500 V2

25ms echo cancellation.

IP400 VCM5* 700185119

IP400 VCM10* 700185127

IP400 VCM20* 700185135

IP400 VCM30 700293939

64ms echo cancellation.

IP400 VCM4 700359854

IP400 VCM8 700359862

IP400 VCM16 700359870

IP400 VCM24 700359888

Number of IP400 VCM cards. 2 2

Maximum number of channels. 128 148

*These modules are still supported but are no longer available from Avaya.

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1.6 External Expansion ModulesThese modules can be used to add additional ports to an IP Office systems. The number of external expansion modulessupported depends on the control unit type. Each module uses an external power supply unit supplied with themodule. A locale specific power cord for the PSU must be ordered separately.

IP500 System with External Expansion Module

Systems running in IP Office Basic Edition - PARTNER Mode, IP Office Basic Edition - Norstar Mode or IP OfficeBasic Edition - Quick Mode support up to 8 external expansion modules so long as the system extensions limit isnot exceeded.

Systems running in IP Office Essential Edition support 8 external expansion modules or 12 if the control unit isfitted with an IP500 4-Port Expansion Base Card.

Each external expans

ip500v2_installation.pdf

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