LeadTecLEADING BUSINESS TECHNOLOGYLeadTecLEADING BUSINESS TECHNOLOGY

IP Voice Services Fully Integrated and Hosted Voice Solutions

Communications to meet your business demands:

Ensuring your telephone solution meets today’s demands of your customer and clients will help drive your business growth. With businesses now allowing more �exible working environments for sta�, and customers expecting longer opening hours, ensuring you have the correct communication platform will aid the need to meet today’s demanding business world.

All the features and functionality at a fraction of the cost: Our hosted voice solution gives you all the functionality of an expensive on-site system at a fraction of the cost. We include the following features in our standard package giving you greater value for money.

• Pickup and hunt groups• Music on hold• Call transfer• Voicemail• DDI for all seats• Conferencing • Fraud restrictions with call barring for premium rate and international numbers.

We also o�er many more business features at very low cost to help you design and build a system to meet your company’s needs and demands.

Reducing costs: VOIP services (Voice Over IP) have been around for many years helping larger organisations to reduce call costs and line rental charges. However, VOIP was still an expensive option for most medium to small sized businesses due to the cost of the in-house systems required to run them.

Nowadays VOIP is within reach for all businesses mainly due to the vast investment currently being made by the government and telecoms companies in faster broadband. With today’s internet services, you can now host your IT and Phone systems in the cloud, helping reduce support and running cost. You will also bene�t from reduced call costs with our call packages.

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For more information visit our website: www.leadtec.co.uk

Fully Integrated and Hosted Voice Solutions 3

LeadTec Ltd 020 3011 5758 www.leadtec.co.uk info@leadtec.co.uk

Features to boost your businesses productivity:

Designing and implementing the correct voice solution enables you to route and handle calls more e�ciently increasing customer satisfaction and increased sales. With the added �exibility of adding additional users, either in your main o�ce, remote o�ce or home workers on the same platform makes the solutions adaptable for any business.

By choosing LeadTec as your partner for voice solutions will also help reduce infrastructure and management costs. This is down to correct implementation of our voices services with your data network, fully segregating your voice tra�c on your data infrastructure reducing long-term hardware costs. This option gives a fully converged network for easy management and expansion.

Standard Features: Inbound Call Features• Geographic (01, 02) Numbers • Non-Geographic (03, 08) Numbers • Direct Dial • Call Groups • Call Queues • Time Pro�les • Call Forwarding • Pickup Groups • Inbound Caller ID, with/without Pre�x • Mobile Twinning

Business Features• Conferencing• Music On Hold• Individual Voicemail • Company Voicemail • Blinking Light Fields • Dial-through • Mobile Workers • Remote Workers • Automatic Failover • Company Diverts • Hot Desking• UCS O�ce for Softphone functionality

Outbound Call Features• Daily CDRs• Outgoing Caller ID• Anonymous Dial• Redial last missed call• Speed Dial• UK premium rate number block• No voicemail pass through• Per user time-based restrictions• Per user destination-based restrictions

Email LeadTec for more information on our fully managed voice solution: info@leadtec.co.uk

Additional VOIP features:

Additional features are also available to add to our already comprehensive and inclusive platform. These features can boost your business capabilities further for a greater customer and employee experience through smarter call handling and assignment. We can also supply a range of devices which are available to purchase or rent.

Inbound Call Features:

• Free-Phone (0800) Numbers • Call Recording & 30-day storage• IVR/Auto Attendant Menus • Custom Prompts • Range of DDI’s • Call center ACD queuing• Wallboard displays• A selection of devices to purchase or rent• Holiday Schedule• Bundled call package• Wallboard displays

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Who are LeadTec?

LeadTec is committed to providing the highest level of IT support and services to all our customers, small or large, helping remove the stress and hassle of managing your business systems. From a one-o� support call to a fully managed contract, we will work with you and your team to ensure you get the professional support and services your business deserves.We appreciate that you have worked hard to grow your business and reputation and that your IT systems and data are critical to its

continued success. That’s why we have �exible support packages and solutions to help your business systems stay secure, work reliably and to continue helping your business grow. LeadTec’s service o�erings continue to grow and evolve with the shifting technology market and customers’ demands. By supplying a complete range of solutions from support, consultancy, hardware and communication to our clients ensures they have a single point of contact for all their business technology requirements.

IT support and services by LeadTec

www.leadtec.co.uk info@leadtec.co.uk

01733 600 700 020 3011 5758