ip touchphone; an advanced touchscreen ip phone console


•IP Trade was founded in 2005 by two ex Cisco employees.

•A Belgian SME specialized in telephony for Trading floors

(more than 3000 positions around the globe)

•Offices in London, Liège, New York and Hong Kong.

•Experienced and dynamic development team

•Diversify in new market segments with a new attendant

console product

•Launch of the Attendant console in April 2010


We make SIP-Based, Cisco compatible, enterprise-class operator consolesbased on our trading turret highly reliable technology.

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Attendants and Receptionists

Executive Assistants

Executive Telepresence Users

Call Centers (forwarding based)

Easy handling of a large number of calls

Ergonomic interface to monitor managers’ lines

Independent station for video conferencing


ADVANTAGES:

-Easiness to install

-Native queuing

-Advanced contact management (LDAP, CSV files)

-Serverless

-Advanced features (email, CRM)

TARGET:

-Main receptions

-Business centers


ADVANTAGES:

-Easiness to install

-Native queuing

-Advanced contact management (LDAP, CSV files)

-Serverless

TARGET:

-Smaller receptions (1 to 3 queues max)

-Management of small department (50 to 200 people)

-Assistants (boss-secretary features)


•All-in-one appliance (no need for computer + phone + server)

•Seen by the CUCM as a normal SIP Cisco phone

•Free seating (4 different profiles available)

•Fully Compliance with Cisco from CUCM version 6.x

•Server-less architecture ( for presence, administration, queue

management)

•Customizable interface

•Touch screen

•Up-to 10000 programmable shortcuts

•Centralized administration possible


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Remote Party A

1st Call coming auto heldon B

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1st Call auto held

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2nd Call auto held

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Remote Party B


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•Call dispatching (easy dispatch of calls by 1 touch on the

screen)

•Special queue applet with priority (based on CRM)

•Alternate numbers associated to one single label (office,

mobile, home, etc.)

•Call forwarding monitoring

•Intercom to Cisco Phones

•Special forward options (lock forward : each queue to

different destination, forward all ,log out with forward

unregistered rule)


•Busy Lamp fields (up to 136 visible on the screen)

•Queue management (up to 41)

•Search option (6 fields currently)

•Multi-line appearance (for line monitoring)

•Recall queues

•Overflow queues

•Priority queues

•If the waiting time in queue is too long, the shortcut flashes

in red


•Synchronization with outlook (contact)

•Cisco presence (4 status)

•Call history (missed calls, received and dialed)

•Voice recording possible (Nice, Verint, etc.)

•Directory integration (Cisco and LDAP)

•Integration SMS gateway (we have an integration with

“Infracast”)

•Email from the console

•API for CRM

•Powerful LDAP integration with update at each login


•Opening front door from the console (roadmap)

•Monitoring of IP streaming camera at the front door

•Access to Outlook agenda from the console (2012)

•Video call with Cisco Phone (2012)

ip touchphone; an advanced touchscreen ip phone console

Technology