ip connect global, networks that think
DESCRIPTION
A detailed illustrated 36-slide customer presentation without audio but with notes on IP Connect Global. Includes BTGS overview, reach and coverage of IP Connect Global, applications, BT One Voice and One Conference, references from customers including Geoservices, China Shipping, Siemens, BT’s credentials, infographic on network as the intelligent enabler, connecting to IP Connect Global, access via Ethernet, Hybrid VPN and DSL, technical features, classes of service, assured services and reporting. BT Connect branding.TRANSCRIPT
BT Connect
IP Connect GlobalBT ConnectNetworks that think
BT Connect
You are telling us that you...
• Need to innovate and flex to meet business challenges• Need application orientated networking with application led SLAs• Want to take advantage of cloud services • Want convergence of voice, IP and mobile whilst still managing
legacy • Want to run performance sensitive and bandwidth intensive
applications• Require more bandwidth at lower cost – 10Gbps and beyond• Have a growing demand for a mix of network services
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BT Connect
Your business requirements
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• Predictable application performance
• Reliable trusted service
• Cost control
• Improved reach
• Ready for Unified Communications
BT Connect
Global scale & reach of BT Global Services
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North America2,000 delivery expertsOver 1,000 customers10,000 connections
Our customer base includes 87% of the top 500 of the Forbes 2000 global companies, and we provide networks for 25% of the world's financial traders
Broad and deep networked IT services portfolio, includingindustry leading expertise in network outsourcing
Global reach and world-class resilience in our MPLS network with3,000 points of presence in more than 170 countries
UK3,000 delivery expertsOver 2,500 customers9,000 connections
Western EuropeOver 6,700 customers46,000 connections
Russia / CEEOver 350 customers1,000 connections
Asia Pac2,000 delivery experts650 customers11,000 connections
EMEA3,000 delivery expertsOver 600 customers3,000 connections
Latin AmericaOver 500 customers2,000 connections
BT Connect
*Countries where BT, directly or working with partners, has an MPLS network service that offers a state-of-the-art IP virtual private network.
Additional Internet based access services (Hybrid VPN) available in 177 countries.
Our vast geographic coverage
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City Fibre Networks
Satellite
Ethernet access
DSL access
Network to Network Interface (NNI)
Telehousing facilities
Global service centre
Security operation centre
Innovation centres
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Reach
Global MPLS network service from 197 countries
• 117 countries with native MPLS services, 55 countries with satellite based access and 177 countries with Internet based access to IP Connect Global
• Terrestrial and sub sea cables physically separated, dual vendor policy, dual management domain, dual core capability for application based ultra resilience
• Continuous monitoring of all network components with automatedincident detection for immediate problem resolution
• Two or more nodes in major cities, all nodes are connected to at least two other nodes
• Classes of Service are enforced between each location and the nearest node, and also in the core network
• Regional break out to the Internet using multiple default routes
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BT Connect
IP Connect Global service can be offered from the following countries
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BT Connect
BT One Voice
• Global multi-site voice capability
• Off net calling to 240 fixed, mobile and satellite destinations
• PBX interworking
• Dial plan management
• Voice mail, fax
…the power behind your business platform
BT IP Connect…
Our BT IP Connect Global service is designed to support a variety of applicationswith different requirements• Company applications such as ERP, voice, FTP, video, mail, CAD/CAM, web• BT provided applications bundled with IP Connect Global such as:
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BT Connect Applications to improve operational efficiency
• Performance Intelligence
• Application Optimisation
• WAN acceleration
BT One Conference
• Ultra-high-quality video and audio conferencing with “on demand”and “scheduled” meetings using Microsoft Outlook
• “No touch” meeting setup
• Direction sensitive, pre-positioned cameras and microphones
BT Connect
“The BT solution has created a fourfold increase in bandwidth for our store network, with savings of over 60 per cent.”
Benoit Vandermosten, Staples
BT Connect Services >
BT IP Connect Services
BT IP Connect Services
BT Connect Applications
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Our proven experience in delivering
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“The network is reliable and has made it easier for us to communicate both internally and with our clients. It will strengthen our business by supporting new business applications.”
Erwin Roze, Geoservices
BT Connect Services >
BT IP Connect Services
BT IP Connect Services
BT Connect Applications
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Our proven experience in delivering
BT Connect 10© British Telecommunications plc
Our proven experience in delivering
“Bandwidth has increased six-fold, meaning that our applications are much more responsive, yet despite this our operating costs have reduced by around 20 per cent.”
Xiuping Wang, China Shipping
BT Connect Services >
BT IP Connect Services
BT IP Connect Services
BT Connect Applications
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BT Connect 11© British Telecommunications plc
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Our proven experience in delivering
“The managed WOS service from BT includes project management, which took care of everything from ordering and shipping the hardware to dealing with customs issues. BT also organised and supervised local engineering teams carrying out the installations.”
Christoph Pscherer, IT Service Manager, Siemens Enterprise Communications
BT Connect Services >
BT IP Connect Services
BT IP Connect Services
BT Connect Applications
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BT Connect 12© British Telecommunications plc
BT Connect
Our credentials
Networking the TelecomIndustry
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Market leading and award winning Global Applications
Assured Infrastructure portfolio
We are in the leaders quadrant of the Gartner Global Network Services Providers Magic Quadrant for the 6th year and in the Pan European Network Service Providers Magic
Quadrant for the 7th consecutive year
Winners of the World Communications Awards “Global
Telecoms Business 2010”
Our strength lies in our broad portfolio of managed services
options … Gartner 2011
Market leader for Internet services in the UK with
BTnet – Netcraft
We outperform the competition on Network Availability – one of
your top 3 priorities – Ocean 82 (Telemark) 2011
Market leader in IP/MPLS VPN services globally – IDC
Market leading Ethernet service in the UK
“Best Global Operator” World Communications Awards
November 2011
BT Connect
Outstanding quality and service
Global network expertise*
Our investment in value added services
Market leading global coverage and availability**
Why we are the right partner for you
** Telemark 2011 Ocean Report
* World Communications Award
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BT Connect
What this service brings to you
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• Remove operational costs and internal resources by replacing Do-It-Yourself solutions to connect locations
• Major savings on voice call charges
• Discontinue legacy networks by consolidating and converging all data, voice and video on one network
• Redeploy in-house support staff by relying on a BT’s customer support services
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Decrease costs
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Open new markets and locations quickly
Outsource non-core activities using your VPN as foundation for application services
Improve the performance of your global processes and applications
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What this service brings to you
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• Roll out company applications to new locations fast, reducing time-to-market by many weeks
• Predictable BT delivery times allow accurate business planning
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Decrease costs
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Open new markets and locations quickly
Improve the performance of your global processes and applications
Outsource non-core activities using your VPN as foundation for application services
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What this service brings to you
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• Improve employee productivity with reduced application outages and response times
• Extend enterprise processes to even the smaller company locations
• Extend supply chain processes to suppliers and CRM services to customers
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Decrease costs
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Open new markets and locations quickly
Improve the performance of your global processes and applications
Outsource non-core activities using your VPN as foundation for application services
18BT Connect
What this service brings to you
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• Improve application performance and visibility with BT Application management services
• Decrease call charges with BT voice services using on-net and off-net features
• Improve employee productivity and reduce traveling costs with BT Video conferencing services
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Decrease costs
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Open new markets and locations quickly
Improve the performance of your global processes and applications
Outsource non-core activities using your VPN as foundation for application services
BT Connect
Network is the intelligent enabler
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20BT Connect
Many ways to connect your company sites to IP Connect Global
Your choice of access option is determined by your budget, your applications, the speed you require or the local physical environment
Leased Line access‒ For locations that require the highest levels of reliability and security up to
155 Mbit/s Bonded access (FRF 16.1) for cost effective speeds between 3 Mbit/s and 8 Mbit/s in 86 countries
Ethernet access in 41 countries‒ For locations with applications requiring high speed, private access at
speeds up to 1 Gbit/s‒ Additional UK 21 CN access: Ethernet over fiber up to 100 Mbit/s and
Ethernet over copper up to 10 Mbit/s in over 1,000 locations
DSL access in 21 countries‒ Cost effective access method for smaller sites which do not require the
highest performance at speeds up to 2 Mbit/s. Standard, Plus and Premium DSL options are available that differ in contention rate, COS support and use of private/public network
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21BT Connect
Many ways to connect your company sites to IP Connect Global
Your choice of access option is determined by your budget, your applications, the speed you require or the local physical environment
Reach In Network Interconnect access in 30 countries‒ Russia, China, India, Brazil, 7 Central America countries, Mexico, Australia,
4 Nordics and 12 Sub Sahara countries, Saudi Arabia‒ For high quality access, using all Points-of-Presence of an in-country MPLS
service provider
Hybrid VPN Internet based access from 177 countries‒ Cost effective access for smaller sites or backup solutions using BT or
customer provided local Internet Service Provider at speeds up to 10 Mbit/s using many access options including DSL, Ethernet, Cable, 3G mobile and WiMax Wireless
City-Fibre Networks (CFN) over 3,000 buildings in 24 cities in 8 countries
‒ The most cost effective connection up to multi-Gbit/s in buildings with BT network presence
VSAT Satellite access from over 55 countries‒ For remote sites with non-existent or unreliable terrestrial networks
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BT Connect
Ethernet access
Country coverage: Ethernet access
AMERICAS
ArgentinaBrazilCanadaMexicoUnited States
EUROPE
AustriaBelgiumCzech RepublicDenmarkFinlandFranceGermanyGreeceHungaryIrelandItalyLuxembourgNetherlandsNorwayPolandPortugalRussiaSpainSwedenSwitzerlandUnited Kingdom
EMEA
BahrainMoroccoSouth AfricaUnited Arab Emirates
ASIA PAC
AustraliaChinaHong KongIndiaJapanKorea, Republic ofMalaysiaPhilippinesSingaporeTaiwan, Province of ChinaThailand
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BT Connect
Country coverage: DSL access
DSL access
ASIA PAC
AustraliaJapanHong KongSingapore
EUROPE
AustriaBelgiumDenmarkFranceGermanyIrelandItalyNetherlandsNorwayPolandPortugalSpainSwedenSwitzerlandUnited Kingdom
AMERICAS
United States
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BT Connect
Country coverage: Hybrid VPN
Hybrid VPN
EUROPE
Åland IslandsAlbaniaAndorraAustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFaroe IslandsFinlandFranceGeorgiaGermanyGibraltarGreeceGuernseyHungaryIcelandIreland
Isle of ManItalyJerseyLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMaltaMonacoMontenegroNetherlandsNorwayPolandPortugalRomaniaSan MarinoSerbiaSlovakiaSloveniaSwedenSwitzerlandUnited Kingdom
ASIA PAC
AfghanistanAustraliaBangladeshBrunei DarussalamCambodiaCook IslandsFijiGuamHong KongIcelandIndiaIndonesiaJapanKazakhstanKorea, Republic ofLaosMacauMalaysiaMaldivesMongoliaNepalNew ZealandNew CaledoniaPalauPapua New GuineaPhilippinesSingaporeSolomon IslandsSri LankaTaiwanThailandVietnam
AMERICAS
AnguillaAntigua & BarbudaArgentinaArubaBahamasBarbadosBelizeBermudaBoliviaBosnia and HerzegovinaBrazilCanadaCayman IslandsChileColombiaCosta RicaDominican RepublicEcuadorEl SalvadorEquatorial GuineaFrench GuianaGrenadaGuadeloupeGuatemalaJamaicaMartiniqueMexicoNetherlands AntillesNicaraguaPanamaParaguayPeruPuerto RicoSaint LuciaSuriname (Guayana)Trinidad/TobagoUnited StatesUruguayVenezuelaVirgin Islands (British)Virgin Islands (US)
MEA
AlgeriaAngolaArmeniaAzerbaijanBahrainBeninBotswanaBurkina FasoBurundiCameroonCape VerdeCentral African RepublicChadCongoCongo (DRC)Cote d’IvoirDjiboutiEgyptEthiopiaGabonGambiaGhanaGuineaGuinea BissauIsraelKenyaKuwaitKyrgyzstanLiberiaLibyan Arab Jamahiriya
MalawiMaliMadagascarMauritaniaMoroccoMauritiusMozambiqueNamibiaNigeriaOmanPalestinian TerritoryQatarRéunionRwandaSaudi ArabiaSenegalSeychellesSierra leoneSouth AfricaSwazilandTajikistanTanzaniaTogoTunisiaTunisiaUgandaUnited Arab Emirates
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BT Connect
Technical features
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• Six classes of service, using DiffServ standards, each backed by Service Level Agreements
• Expedited forwarding (EF)
- for voice and other voice over IP applications
• Assured Forwarding (AF1, AF2, AF3, AF4)
- for assured Data or multimedia
• Default (DE)
- for non mission-critical, non delay sensitive applications
Classes of Service >
Access resilience
Multi-VPN
CPE
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BT Connect
Technical features
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• Access failover with leased line, DSL or Hybrid VPN as backup access
• CPE resilience
• ISDN Dial-around-the-cloud
Classes of Service >
Access resilience
Multi-VPN
CPE
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BT Connect
Technical features
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• Create multiple VPNs to isolate communities of interest in the corporate network
Classes of Service >
Access resilience
Multi-VPN
CPE
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BT Connect
Technical features
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• A range of certified Cisco routers from 857 to ASR1002
• Customer can manage the CPE and configure CoS marking, multi-VPN, access resilience - frame relay PVCs
• Customers can buy, install and maintain CPE using BT recommendations and requirements
Classes of Service >
Access resilience
Multi-VPN
CPE
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BT Connect
Classes of Service
Voice IP
Multimedia
Oracle SAP
File Transfer
Voice IP
Multimedia
Oracle SAP
File Transfer
Non-CoS IP VPNFrankfurt Tokyo
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BT Connect
Voice IP
Multimedia
Oracle SAP
File Transfer
SLOW
SLOW
SLOW
Voice IP
Multimedia
Oracle SAP
File Transfer
SLOW
SLOW
SLOW
Non-CoS IP VPN
Classes of Service
Frankfurt Tokyo
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BT Connect
VoiceVoice IP
Assured DataMultimedia
Oracle
File Transfer
SAP
Standard Dataweb browsingemail browsinginstant messaging
VoiceVoice IP
Assured DataMultimedia
Oracle
File Transfer
SAP
Standard Dataweb browsing
email browsinginstant messaging
BT MPLS CoS
Classes of Service
Frankfurt Tokyo
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BT Connect
BT MPLS CoS
VoiceVoice IP
Assured DataMultimedia
File Transfer
SAP
Standard Dataweb browsing
email browsinginstant messaging
Oracle
VoiceVoice IP
Assured DataMultimedia
File Transfer
SAP
Standard Dataweb browsingemail browsinginstant messaging
Oracle
Classes of Service
Frankfurt Tokyo
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33BT Connect
Service aspects
Assured services with ITIL based end-to-end service for improved customer experienceIT Infrastructure Library (ITIL) principles, backed up by ISO 20000 registrations, are embedded into BT's operating model for Service Design, Service Transition, Service Operation, Reports and information services, Billing services and Continual Service Improvement
Service Level Agreements• On Service delivery:
‒ On-time Service delivery
• On Service Assurance:
‒ Site availability
‒ Severity 1 restore time target
‒ Resiliency repair target
• On Network Performance:
‒ Packet Delivery
‒ Round Trip Delay
‒ Jitter
‒ Optional site-to-site performance
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34BT Connect
Reporting
The BT Customer Portal provides access to all reportsWith ability to place orders and report incidents
Standard reportsService reports
• Site and port inventory, planned maintenance, affected sites, order status, ticket status, automated incident notification
VPN reports• Traffic volumes, traffic trends, utilisation per port, VPN and COS• Round trip delay, packet delivery and jitter between 10 global zones showing
SLA breaches
Report optionsNear Real-time report
• Most recent utilisation data up to the last 5 minutes
Router performance report• CPE utilisation, free and used memory, CPE availability, In/out utilisation per
port, VPN and COS
Site-to-site performance report• Round trip delay, packet delivery and jitter from CPE-to-CPE, peaks and
averages
DSL plus report• Additional port and VPN utilisation for sites with DSL plus
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BT Connect
Reach, size and quality
The largest wholly owned MPLS network in the world. The depth and breadth of BT’s native MPLS coverage is industry leading.
Over 3,000 multinational enterprises use the BT MPLS network with over 140,000 customer connections and over 80,000 network ports.
Reasons to use the BT IP Connect Global service
Analysts
Customers
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From the Telemark August 2011 Ocean report
BT differentiates from their nearest rival in Network Availability, one of the top three most important attributes from the customer perspective.
Network availability is an indispensable attribute. From Aug 2009, BT has been in line with the top provider and is now in pole position
Mr Rajah of CLSA: Asia-Pacific Markets is Asia's leading, independent brokerage and investment group
BT are able to provide services in all the countries where we want to do business. And also, they have made investments across all countries in Asia Pacific ... Service is crucial. The opportunities come, and they go. Our success depends upon how quickly we grab it, and execute it. The network is the underlying fabric, and it must be reliable
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BT Connect
Thank you
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