Iowa Interactive OverviewIowa Interactive Overview

for thefor the

IOWAccess Advisory CouncilIOWAccess Advisory CouncilSeptember 10, 2008September 10, 2008

PORTAL OVERVIEWPORTAL OVERVIEW

• Iowa Interactive – awarded the Network Manager Contract for the State of Iowa in December 1996

• Iowa Interactive manages the Iowa.gov portal • Provides eGovernment solutions including web development,

application development, payment processing and ancillary services through a public/private partnership

• Iowa Interactive currently supports both state and local government online services

• Onsite staff consists of general manager, director of portal operations, director of development, project management, customer service, development staff, creative design staff

• Iowa Interactive, LLC is the Iowa subsidiary of NIC Inc.

NIC, INC.NIC, INC.

• Dedicated eGovernment focus since 1991• Publicly traded [NASDAQ: EGOV] • Manages 21 eGovernment portals• 19 portals are self-funded• World’s most experienced eGovernment provider• More than 1,000 unique solutions for our partners • In 2007 NIC processed more than $4 billion in secure financial

transactions through its state-of-the-art payment system

THE SELF-FUNDED MODELTHE SELF-FUNDED MODEL• No General Fund dollars support the portal• Not held to budgetary constraints of a State• Government entities have more control over how services are

paid for• Fee-generating services can cover the costs of non-fee

services• Diversification of revenues is critical• In Iowa the portal can receive a transaction fee for services

provided• Transaction fees can be:

– Passed to users only

– Covered by the government entity

– Combination of both users and government entity covering the fee

BENEFITS OF NIC AND THE SELF-FUNDED MODELBENEFITS OF NIC AND THE SELF-FUNDED MODEL

• Self-funded model means the option of no cost to government partners

• All state and local government entities can leverage single contract

• Access to proven eGovernment applications• In some instances only users pay for services• Leverage services with transactions to fund services with no

transaction opportunity• Best practices in integration, application development,

marketing, driving adoption and policy• Knowledge transfer program to ensure effective transition• Dedicated staff in Iowa focused only on Iowa state and local

government

IOWA INTERACTIVE AND IOWAccessIOWA INTERACTIVE AND IOWAccess• IOWAccess Network Services Agreement is with the State of Iowa

acting by and through the Iowa Dept. of Administrative Services, Information Technology Enterprise

• $1.45 of the $3.00 Driver License Record Abstract fee the Council receives goes to Iowa Interactive for services provided to State agencies

– Development, maintenance, and support of online access to Driver License Record Abstracts

– Management of 1400+ accounts – Customer support– Static web development– Dynamic web development– Project management

• Iowa Interactive updates the Council on project status• IOWAccess may or may not recommend for approval by the Technology

Governance Board Service Delivery Fees (transaction fees) that a State agency wishes to pass to users

• Iowa Interactive meets regularly with the IOWAccess Manager for regular project updates

IOWA INTERACTIVE AND IOWA TECHNOLOGY ENTERPRISEIOWA INTERACTIVE AND IOWA TECHNOLOGY ENTERPRISE

• Department of Administrative Services (DAS), Iowa Technology Enterprise (ITE) signed the IOWAccess Network Services Agreement and Software License Agreement with Iowa Interactive

• ITE reviews Project Charters and Project Change Requests• ITE enters into Statements of Work with Iowa Interactive for

services provided to State agencies• ITE approves all requests for use of Open Source Code by Iowa

Interactive• ITE hosts all applications developed for State agencies by Iowa

Interactive Iowa Interactive invoices ITE for all State transaction fees due to the portal

• Iowa Interactive meets regularly with State CIO and ITE Administrator of Application Development and Digital Government

SERVICES PROVIDED BY IOWA INTERACTIVESERVICES PROVIDED BY IOWA INTERACTIVE

• Secure Web solutions and eCommerce infrastructure

• Online citizen and business application development and hosting

• Web site development and hosting• Web site design and information architecture• Integration to backend database and back

office systems• Integration to electronic payment services • Customer service and technical support• Marketing to drive adoption rates

FREE SERVICES PROVIDED BY THE PORTALFREE SERVICES PROVIDED BY THE PORTAL

ONLINE TRANSACTION SERVICESONLINE TRANSACTION SERVICES

PROFESSIONAL LICENSE RENEWAL SYSTEMPROFESSIONAL LICENSE RENEWAL SYSTEM

DEPARTMENT OF NATURAL RESOURCES’DEPARTMENT OF NATURAL RESOURCES’ONLINE RESERVATION SYSTEMONLINE RESERVATION SYSTEM

LEVERAGING THE PORTALLEVERAGING THE PORTAL

• Projects that have a static or dynamic web site component already fall within the Iowa Interactive contract and are funded with the $1.45 received from IOWAccess

• Projects that have an opportunity for a transaction fee may be able to be self-funded or partially self-funded

• Review if a similar service has already been developed for another entity or administration

QUESTIONSQUESTIONS

CONTACT INFORMATIONCONTACT INFORMATION

Tracy Smith

General Manager

Iowa Interactive, LLC

500 East Court Avenue, Suite 310

Des Moines, Iowa 50309

(O) 515-323-3468 ext. 12

(M) 515-473-5414

tracy@iowai.org