invites you to the seminar – workshop on:
DESCRIPTION
SEMINAR FEE:. The registration fee for the seminar is Six Thousand Pesos (P6,000.00) which will cover lunch, snacks, handouts & certificate of completion. Payment should be made to CLEARED, Inc. - PowerPoint PPT PresentationTRANSCRIPT
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Invites you to the Seminar – Workshop on:
Center for Labor Education, Advocacy, Research and Development, Inc.
( CLEARED, Inc.)
October 19-21, 2009 Bonifacio Hall
U.P. SOLAIR, Diliman,
Quezon City CLEARED, Inc.
Room 104, U.P. - SOLAIR Diliman, Quezon City Tel. Nos. 928-9206 (CLEARED, Inc.)
Website: www.cleared.com.ph
The registration fee for the seminar is Six Thousand Pesos (P6,000.00) which will cover lunch, snacks, handouts & certificate of completion.
Payment should be made to CLEARED, Inc.
Please call Jerowin or Vhel at telefax
(02) 928-9206; You can also email
SEMINAR FEE:
RESERVATIONS AND INQUIRIES:
Note: Seminar reservation is expected. We, however, reserve the right to postpone or cancel the training program as we see fit.
RESOURCE SPEAKERS:
Dr. Virgel C. Binghay U.P. Associate
Professor of Industrial Relations & Director, Center for Industry,
Productivity & Competitiveness &
Seasoned HR Practitioners from the BPO Industry
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Rationale:
One of the driving forces in the Philippine economy today is the industry called Business Process Outsourcing. It generates both employment and revenues to the nation. But its existence is being challenged by people-related problems such as lack of supply and high attrition, among others. This course is therefore designed so that BPO HR practitioners would be more equipped with appropriate tools and techniques to manage and motivate human capital within the BPO context.
Course Objectives:
At the end of the 3-day highly interactive seminar-workshop, the participants would be able to attract, select, develop, motivate, and retain talents for their work organization.
Course Content:
Opening activitiesIntroductionLeveling of expectationsEnergizerModule 1: BPO Industry Situationer in the Philippines Business characteristics Industry growth & prospects Human resource management: issues & challengesModule 2: Effective BPO Practices in Staffing Recruitment strategies Selection techniques Placement activitiesModule 3: Effective BPO Practices in Developing Talents Training (including coaching & counseling) Performance management Career development & succession planning Organization developmentModule 4: Effective BPO Practices in Rewards Management Pay for position approaches Pay for performance schemes Pay for person strategies Employee benefits practicesModule 5: Effective BPO Practices in Employee Relations Motivational programs Employee discipline Conflict management & grievance handling Other forms of dispute settlementIntegrationEvaluationClosing activities
October 19-21, 2009
9:00 am – 5:00 pm
MANAGING HUMAN
RESOURCES IN THE BUSINESS
PROCESS OUTSOURCING
INDUSTRY
Methodologies:Lecture, Discussion, Critiquing, Exercises, Structured Learning Experiences, Games.