investing in the core, leveraging at the edge randy stiles, colorado college nwacc june 9, 2006
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Investing in the Core, Leveraging at the EdgeInvesting in the Core, Leveraging at the Edge
Randy Stiles, Colorado College
NWACCJune 9, 2006
The Conference Issue - and The Conference Issue - and QuestionQuestion
CONSUMER TECHNOLOGIES-Phones-Music-Video
ACADEMIC TECHNOLOGIES-Instruction-Research
a. IT should allow natural evolution of converging products to drive strategiesb. IT should re-design technology resources to establish a convergent environment
YES!
OverviewOverview Frameworks
Colorado College context
Key arguments and strategy for change
Some network upgrade details
Evolution and intelligent design in IT
FrameworksFrameworks
Colorado College – System ViewColorado College – System View
SCHOLARSHIP*- Teaching, discovery, integration, application PEOPLE
- Students, faculty, staff
FUNDING - Tuition, gifts, grants INFORMATION
-The collection, electronic, texts, institutionalINFRASTRUCTURE - Facilities, IT
EFFECTIVE WORLD CITIZENS-Graduates, faculty, staff (knowledge, skills, abilities, attitudes)
SERVICE and ENGAGEMENT- Communities of shared interest
RESOURCESRESOURCES PROGRAMS and PROCESSESPROGRAMS and PROCESSES OUTCOMESOUTCOMES
INSTITUTIONAL MISSION, VALUES, AND IDENTITYGOVERNANCE
INSTITUTIONAL SIZEINSTITUTIONAL INTEGRITY AND VISIBILITY
* Boyer: Scholarship ReconsideredASSESSMENT AND EVALUATIONASSESSMENT AND EVALUATION
ACADEMIC PROGRAM
-General education reqts -Disciplinary majors/minors
-Interdisciplinary pgms
STUDENT LIFE
ADMINISTRATIVESUPPORT
-Athletics-Co-curricular programs-Residential life
-Admission-Advancement-Financial mgt
Leadership – Interactional Leadership – Interactional FrameworkFramework
LEADERS
FOLLOWERS
SITUATION
PersonalityPositionExpertise…
ValuesNormsCohesiveness…
TaskStressEnvironment…
ALIGNMENT
IT Infrastructure – “core” and “edge”IT Infrastructure – “core” and “edge”
Faculty and staff computers
General purpose/public labs
Departmental labs
Networked printers & other peripherals
The Network
Library electronic resources
AuxiliarySystems-Gold card-Door access-Heating and A/C controllers
Student computers
Phones
Other wireless devices
Performance venues
CORE:Things largely unseen and unknown to system users
EDGE: Things users see, know, and experienceE-mail, list serves, public folders
Web sites
Special academic softwareShared hard drives
“Smart” classrooms
Servers
Databases
Data Storage
Internet Connection
Electronic Security Systems
AdministrativeSystems-C3po-Banner-Recruitment Plus-PFaids
Colorado College ContextColorado College Context
The Situation at CCThe Situation at CC Colorado College
Founded in 1874 in Colorado Springs Private, liberal arts, largely residential 1990 students, 170 full-time faculty
The Block Plan One course at a time since 1970 Very low student faculty ratios Off campus study, field work, experiential
learning, team teaching, interdisciplinary programs, from volunteerism to civic engagement
A “unique intellectual adventure”
Some Block Plan DataSome Block Plan Data
“CC believes that small classes, the focus on one course at a time, and thedepth of inquiry fostered by long class sessions and by field study create themost effective contexts for learning.”
Susan Ashley, Dean of the Faculty
Class size – 1 and 2 block classes
Average student/faculty ratio = 13:1
About 3/4 of class of 2004 had independent study experience
Adjunct and extended format classes
Total undergraduate students = 9:1 Total FT and PT Faculty
32-391%
26-318%
16-2542%
9-1524%
1-825%
Implications for IT SupportImplications for IT Support One class day in the Block Plan is roughly like one week
in a semester system System up time is especially important
Our students are quite nomadic – field study and adventurous character They want to be untethered in their use of computers
Prospective Studentsand their Parents
Students, FacultyStaff and Visitors
Alums, BoT and OtherFriends of the College
User Services&
Telecom
AV Services
AcademicServices
Network&
Systems
InstitutionalResearch
& Planning
AdministrativeServices
Core mission/Core infrastructure
Decision Support
Point of Service Support
Information Management – Information Management – Organizational ChartOrganizational Chart
40.5 FTE
BenchmarkingBenchmarkingNormalized IT Budget and Staffing
COSTS Survey for CLAC Institutions - April, 2004
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
0 0.005 0.01 0.015 0.02 0.025 0.03 0.035 0.04
Central IT Staff (incl students) per Student
IT B
ud
get
/L p
er S
tud
ent
min max25th 50th 75th
min
max
25th
50th
75th
Aggressive Funding
Aggressive StaffingWeak Funding &Staffing
CC
Key Arguments and Key Arguments and Strategies for ChangeStrategies for Change
Vision 2010: A 21Vision 2010: A 21stst Century Century CampusCampus
Baca Campus
Field Locations
Abroad
Main Campus
INTELLECTUAL and DIGITAL SPACE
BoT COMMITTEE (S)
BuildingsGrounds/
Land AcquisitionLearningSpaces
DigitalSpace
DisasterPreparedness
PHYSICAL SPACE
Academic Program
President Richard F. Celeste
Policy Positions on ITPolicy Positions on IT
CONSERVATIVE MODERATE AGGRESSIVE
VALUE OF IT
LEVEL OF SPENDING
INFRASTRUCTURE SIZE
QUALITY
LIFE-CYCLE
STANDARDS
PERFORMANCE & IT
ITS Action Agenda – Planning ITS Action Agenda – Planning GuidelinesGuidelines
IT support for experiential, interactive and authentic learning
Necessary and sufficient service – balancing staff capacity with community needs
Ubiquitous, reliable and fast access to information
Sustainable computing
SustainabilitySustainability
Campus committee on sustainability CLAC 2004 – “sustainable computing” Regardless of our decision on the
level of investment in IT, we must provide sustaining funds for both infrastructure and services. This is analogous and equally important to funding R&R for our buildings.
Strong Communication – Successes and Strong Communication – Successes and Response to ProblemsResponse to Problems
Group leaders with strong communication skills
Renewed investment in Division newsletter
Faculty technology showcase
Bi-annual publication by our Academic Technology Services team
Timely, high quality reporting of network and Web downtime andour response to President, Dean, CFO, and the whole campus
IT dashboard indicators developed in coordination with trustees
Outside SupportOutside Support
External review in 2002 Presidential Advisory Council in 2005
New Trustee committee on IT
“We recommend that you hire a consultant to help you developa comprehensive strategy for the various networks at CC (data,voice, and auxiliary systems) and that you pursue the use of wirelesstechnologies aggressively as your systems evolve.”
Investing in the CoreInvesting in the Core Mission
Connecting our work to the mission and the academic program
Integrated Learning Support Services – with Library and Learning Commons
Staff Working manager positions; professional
development plans Infrastructure
Data, voice, video networks; Web site; server fleet; Internet connection; data storage - funded as utilities
Building a Learning Commons
Welcome to The Learning CommonsSynergy through ProximitySynergy through Proximity
Leveraging at the EdgeLeveraging at the Edge
Mission Outsourcing, partnering, eliminating
services/processes Staff
Tech Directors, “Friends of ITS,” student workers, decentralized reporting, …
Infrastructure Student-owned devices, departmental
labs, use of restricted funds
Some Network Upgrade Some Network Upgrade DetailsDetails
CC’s Network History and FutureCC’s Network History and Future
1995 2000 2005 2010
Cabletron network1 router at Internet connectionHubs100 Mb speedsFlat architectureVery limited management capability
Cisco networkIn major academic buildingsNew fiber optic and copper cable1 Gb speeds in the coreSeveral routers in the coreSwitches100 Mb speeds at the edgeNot segmentedNot redundantSome management capability
Wireless network~110 access pointsWireless campus10 Mbps speeds (shared)802.11bInterference and security issues
Next generation wired networkFor the whole campusLayered design – core, distribution, edgeSegmented design – 100 VLANsLimited to full redundancy10 Gb speeds in the coreGood manageabilityAccountability and access control
Next generation wireless networkWireless campusEasier accessFaster speedsSeamless roamingFewer deadspotsLess interferenceThin APs, dynamic management802.11 a/b/g then 802.11n
dorms
ConsultingConsulting
•Some no-cost consulting with Cisco
•Collaboration with Western Telecommunications Consulting, Inc.:
Master Plan for Telecommunications and Networking Wireless Network Alternatives Outside Cable Plant Assessment Data Network Request for Proposal
Existing CC Network TopologyExisting CC Network Topology
Residential Network BridgeBridge
SiSi
Academic/Administrative NetworkAcademic/Administrative Network
EdgeEdge
EdgeEdgeEdgeEdge
EdgeEdge
Proposed CC Network TopologyProposed CC Network Topology
SiSi
DistributionDistribution
SiSi
DistributionDistribution
SiSi
DistributionDistribution
SiSi
DistributionDistribution
SiSi
DistributionDistribution
EdgeEdge
SiSi SiSi
CoreCore
Wireless Technical ReviewsWireless Technical Reviews
Vendor Review Focus
Aruba Wireless Networks Wireless data network architecture
Cingular Cellular deployment strategy and evolution
Cisco Systems (Airespace) Wireless data network architecture
Innerwireless In-building signal distribution
Nextel Cellular deployment strategy and evolution
Nortel Wireless data network architecture
Siemens Wireless data network architecture
Sprint Cellular deployment strategy and evolution
Symbol Technologies Wireless data network architecture
Verizon Cellular deployment strategy and evolution
Wired and Wireless Evolution Wired and Wireless Evolution
Don’t change phone switch for ~ 5 yearsDon’t replace category 3 wiring in dorms until major renovationDo upgrade telecommunication roomsDo reduce wired ports in dorms over time – migrateelectronics to new constructionDo work on building penetration issues
Now 5 to 10 years
WIRED (cable and electronics)
WIRELESS802.11b “wi-fi”Multiple cellular vendors
802.11 a/b/g “wi-fi” withthin access points and controllersLimited cellular vendors
802.11n “wi-fi” with thin accesspoints and controllers
802.16 “wi-max”services in Colorado Springs
VOIP phonesTraditional phones
Request for Proposal for Wired Request for Proposal for Wired Network UpgradeNetwork Upgrade Goal
Solicit ideas from a wide range of vendors through fair and open competition
Compare “apples to apples” with a highly structured RFP
Primary features 10 Gb/sec backbone Layered design (core, distribution, edge) with
redundancy Many VLANs possible (segmentation) “Easily” manageable (small staff)
Request for Proposal for Wired Request for Proposal for Wired Network UpgradeNetwork Upgrade
Key variables Separate (but linked) estimates for
academic/administrative and residential space
Number of nodes in the distribution layer Degree of redundancy Plan for wired or wireless only in
residence halls
Preliminary Cost EstimatesPreliminary Cost EstimatesConfigs I thru VI - Admin & Academic
- total system price -
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
3 node w 4 node w 5 node w 5 node wl 5 node w fr 5 node wl fr
fully redundantmore nodes in distribution layer
Preliminary Cost EstimatesPreliminary Cost EstimatesConfigs VII thru XII - Residential
- total system price -
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
$400,000
3 node w 4 node w 5 node w 5 node wl 5 node w fr 5 node wl fr
fully redundantwireless only
Final Design and Final Design and ImplementationImplementation
Two finalists for further proposal development with consultant support Cisco/Flair Data and Foundry Revisit specifications Continue competition for most favorable
contract terms, conditions, and pricing
Project completion spring/summer 2007
Evolutionary Edge – Designed CoreEvolutionary Edge – Designed Core
Faculty and staff computers
General purpose/public labs
Departmental labs
Networked printers & other peripherals
The Network
Library electronic resources
AuxiliarySystems-Gold card-Door access-Heating and A/C controllers
Student computers
Phones
Other wireless devices
Performance venues
CORE:Things largely unseen and unknown to system users
EDGE: Things users see, know, and experienceE-mail, list serves, public folders
Web sites
Special academic softwareShared hard drives
“Smart” classrooms
Servers
Databases
Data Storage
Internet Connection
Electronic Security Systems
AdministrativeSystems-C3po-Banner-Recruitment Plus-PFaids
The Conference Issue - and The Conference Issue - and Question – and an AnswerQuestion – and an Answer
CONSUMER TECHNOLOGIES-Phones-Music-Video
ACADEMIC TECHNOLOGIES-Instruction-Research
a. IT should allow natural evolution of converging products to drive strategiesb. IT should re-design technology resources to establish a convergent environmentc. IT should note that the core/edge distinction may not be clear for all servicesd. All of the abovee. Some of the abovef. Some of the above, some of the timeg. It depends
Questions?Questions?