invent options for mutual gain
DESCRIPTION
Broaden the options available instead of trying to narrow the gap between positions and suffering premature closure. A wiser decision-making process: select from a large number of possible answersTRANSCRIPT
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Invent Options for Mutual Gain
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Problem
• Negotiate along a single dimension
• Either/or choices• Zero sum• What you gain, I lose• Choice only between
winning and losing• There seems to be no
way to split the pie so both parties are satisfied
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Common InterestsMutual Gain
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Opportunity
• Invent creative solutions
• Expand the pie before dividing it
• Example: one wants the orange fruit and one wants the peel for baking.
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Diagnosis
• All available answers appear to lie along a straight line.
• End up with only solution: split the difference.
• Mental obstacles inhibit inventing options
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Four Major Obstacles
• Premature judgment• Searching for single
answer• Assumptions of fixed
pie• Not trying to solve their
problem
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Judgment hinders Imagination
• Stifle Creativity• Critical Sense• Premature criticism
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Start Inventing Imaginative Solutions
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Searching for the Single Answer
• Broaden the options available instead of trying to narrow the gap between positions
• Premature closure• A wiser decision-making
process: select from a large number of possible answers
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Fixed Pie Assumption
• Either/Or• Fixed Sum• 100 for you means 100
less for me• Zero sum
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Self Interest
• Thinking that solving their problem is their problem
• Develop a solution that also appeals to the self-interest of the other.
• Wise ways of meeting the interests of both sides.
• Emotional involvement makes detachment difficult
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Shortsighted Self-concern
• Partisan positions• Partisan Arguments• One-sided solutions• Psychological reluctance
to accord any legitimacy to the views of the other side: it seems disloyal to think up ways to satisfy them.
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Prescription
• Separate the act of inventing options from the act of judging them
• Broaden options on the table rather than look for a single answer
• Search for mutual gains• Invent ways of making
their decisions easy
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Separate Inventing from Deciding
• Invent first, decide later• Brainstorming• Key ground rule:
postpone all criticism and evaluation of ideas
• Inhibitions removed
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Before Brainstorming
• Define your purpose• Choose a few
participants • Change the
environment• Informal atmosphere• Choose a facilitator
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During Brainstorming
• Sit side by side facing the problem
• Clarify ground rules• No criticism• Outlaw negative
criticism• Brainstorm• Record the ideas in full
view
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After Brainstorming
• Star the most promising ideas
• Invent improvements for promising idea
• Set up a time to evaluate ideas and decide
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Broaden Your Options
• Developing room within which to negotiate
• Crafting a solution• A vintner making a fine
wine chooses grapes from a number of varieties
• The same principle applies to negotiation
• Wise decision making: select from a great number and variety of options.
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Multiply Options
Shuttle between the specific and the general:
1. Particular problem2. Descriptive analysis3. What ought to be
done4. Specific, feasible,
practical suggestions for action
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Four Steps in Inventing Options
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Invent Agreements of Different Strengths
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Agreements of Different Strengths
Agreement • Substantive• Permanent• Comprehensive• Final• Unconditional • Binding• First-order
Agreement light• Procedural• Provisional • Partial• In principle• Contingent• Nonbinding• Second-order
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Change the Scope
• Fractionate• Manageable Units• Selected subjects• Partial• Fewer Parties• Certain geographical
area• Limited period of time
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Sweeten the Pot
• Make the agreement• More attractive• More palatable• More amenable• Benefits
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Look for Mutual Gain
• Assumption of fixed pie• The less for you, the
more for me
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Mutual Gain
1. Shared interest in averting joint loss
2. Developing a mutually advantageous relationship
3. Satisfying the interests of each side with a creative solution
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Fostering the Relationship
• Relationship building frequently outweighs in importance the outcome of any particular issue
• Leave the other side satisfied
• Your satisfaction depends to a degree on making the other side sufficiently content with an agreement to want to live up to it.
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Dovetail Differing Interests
• Agreement is often based on disagreement
• What makes a deal likely is that the buyer believes the price will go up and the seller believes it will go down
• The difference in belief provides the basis for a deal
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Differences Make it Possible
• High benefit to you, yet low cost to the other side
• Differences in:– Interests– Beliefs– Value placed on time
• Discount future value at different rates
– Aversion to risk
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Make Their Decision Easy
• Pay attention to way of advancing you case by taking care of the interests on the other side.
• Myopia• Shortsightedness • Immediate self-interest
has blinded you to the necessity of meeting concerns of the other side.
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Whose Shoes?
• Shortsightedness that results from looking too narrowly at one’s immediate self-interest.
• Put yourself in their shoes.
• Pick one person: See how the problem looks from their point of view.
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Handle Complexity
• However complex the other side’s decisional process may seem, you will understand it better if you pick one person and see how the problem looks from their vantage point.
• By focusing on one person you are not ignoring complexities rather you are handling them.
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Decision
• Understand the other side’s interests by analyzing their currently perceived choice.
• Task: give then an answer, not a problem.
• Invent a more appealing request
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Performance
• If it is performance you want, do not add something for “negotiating room”
• If you want a horse to jump a fence, don’t raise the fence.
• Make offer attractive:• Reduce approval• Easy to implement
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Easy does it
• Easier to refrain from doing something not being done than to stop action already underway; inertia and momentum
• Easier to cease doing something than to undertake an entirely new course of action
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Making threats is not enough
• Offers are usually more effective than threats and warnings of consequences
• Manage carrot and stick• Write out options in a
“yesable proposition”
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Summary• In a complex situation,
creative inventing is an absolute necessity
• Produce a range of potential agreements satisfactory to both sides
• Generate many option before selecting
• Invent first; decide later• Look for shared interests and
differing interests to dovetail• Seek to make their decision
easy.