introduction  · web view2017-02-17 · how do you determine the fundamental cause of ... always...

64
RIIBEF402D – Supervise on-site operations Assessment Tools – Candidate Guide Candidate Name:

Upload: truongcong

Post on 08-Sep-2018

213 views

Category:

Documents


0 download

TRANSCRIPT

RIIBEF402D – Supervise on-site operationsAssessment Tools – Candidate Guide

Candidate Name:

Copyright SkillsDMC. All rights reserved

SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)

Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067

Telephone: +61 (02) 9324 8600

Facsimile: +61 (02) 9324 8699

Email: [email protected]

Web: www.skillsdmc.com.au

Published by: SkillsDMC (Resources and Infrastructure Industry Skills Council Ltd)

Tower 1, Level 1, Suite 2, 475 Victoria Avenue, Chatswood, NSW 2067 AUSTRALIA

First published: 2015

Disclaimer:SkillsDMC is the owner of all copyright and other intellectual property rights in the products and any modifications made by SkillsDMC to the materials (parent document issued to you at point of sale and as reflected in the invoice). You acknowledge that, apart from the limited licence granted under these Terms of Sale, you have no right, title or interest (including intellectual property rights) in the products. You will do anything reasonably required to give effect to SkillsDMC’s ownership of the products (parent document).

IntroductionIn preparation for your assessment, the trainer/assessor will advise you of the best approach in readiness for your assessment.

RIIBEF402D – Supervise on-site operationsYou are now required to show your Assessor that you are competent in the tasks that you have learned. This guide will give you all the information that you will require in order to successfully complete your assessments.

The following pages must be completed, signed and returned to the trainer/assessor.

If you have any queries regarding your assessment, you should contact the trainer/assessor for guidance.

Completing the assessment All sections of the assessment must be completed with an ink pen. Pre–assessment: Make sure you understand the assessment and any appeal processes. Ask the

assessor to explain or clarify any information you do not understand. Both you and the assessor must sign the Pre-assessment form prior to commencing the assessment.

Performance will often need to be demonstrated over a period of time and/or in different locations. More than one assessment of a block of tasks may be necessary. Your assessor may copy any relevant part of a blank assessment tool for re-use, then date it and attach it to the original once completed.

Where appropriate, the assessor may assess your performance across different conditions e.g. wet and dry weather; day and night; different equipment attachments; different materials, etc.

Your assessor may provide suitable breaks if needed in the assessment activity between blocks of tasks.

Outcomes from your theory and other supporting evidence assessments will be reflected in the final assessment summary.

On completing the overall assessment the “Assessment Summary” sheet must be completed by both the candidate and the assessor.

The assessor will communicate any feedback comments to you if required. If the Not Satisfactory box is ticked, the assessor will inform you and possibly your supervisor to

discuss further training needs to be given, to bring you up to a satisfactory level. Prior to commencement, you have the right to appeal under your organisation’s Fair Treatment

policy (or equivalent).

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 3 of 38

Marking Guide – Supervise on-site operationsThe following information outlines the assessment items Candidates will be required to complete for this unit. For each separate assessment method there are acceptable responses recorded and parameters are set in which the assessment context is defined.

Note that some methods require collection of a number of pieces of ‘evidence’ over a period of time. Other methods, such as the theory assessment, will take a limited number of time.

Assessment Method 1Nature of task: Direct Observation and Competency Conversation

Location for assessment: Candidate Workplace

Supervision: Trainer/ Assessor

Commence Date: Complete Date:

Information:

1. Skills need to be applied in the workplace in a variety of circumstances. As such, assessors must ensure that the Candidate can competently and safely undertake the task/s being assessed in different situations and conditions, to industry standards. Sound assessment practice involves the assessor determining that Candidates/employees are able to demonstrate the required level of performance prescribed by the unit of competency consistently, over time, and in a range of workplace conditions/settings.

2. Assessors will evaluate the skills demonstrated by Candidates as specified in the Observation Checklist, (contained in the Assessor Guide).The Assessor will also conduct a competency conversation to determine and record your competence. In other words, these questions guide conversation with you and assist in assessment. The notes taken about this conversation are important evidence for the assessment.

3. The Assessor will provide feedback to you and record results appropriately.4. You and the Assessor should ascertain appropriate times and dates with your Supervisors/ Managers

and plan for the assessment.5. The Assessor should explain the elements of the observation at the pre-assessment and outline how

you will be required to demonstrate competence at the time of the observation.

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 4 of 38

Assessment Method 2Nature of task: Theory / Questioning

Location for assessment: Workplace / Own time

Supervision: Trainer / Assessor

Commence Date: Complete Date:

Information:

1. The questions pertaining to this assessment are included in this Candidate Guide.2. The questions and candidate answers are to be submitted to the Assessor as evidence of competency.3. Candidates are required to complete these questions in their own time and to hand back to the

Assessor at the time of final summative assessment.4. The Assessor should provide feedback to the Candidate and record results appropriately on the

Marking Sheet provided (found within the Assessor Guide).

Assessment Method 3Nature of task: Supporting Evidence - Third Party (Supervisor Report)

Location for assessment: Workplace

Supervision: Supervisor

Commence Date: Complete Date:

Information:

1. The Third Party/ Supervisor Report is included in the Candidate Guide.2. Once completed by the workplace Supervisor, this report is to be extracted from the Candidate Guide

and submitted to the Assessor as evidence of competency.3. Candidates are required to have their Supervisor complete this report in the workplace and to hand

back to the Assessor at the time of final summative assessment.4. The Assessor should provide feedback to the Candidate and record results appropriately on the

Marking Sheet provided (found within the Assessor Guide).

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 5 of 38

Assessment Method 4Nature of task: Workplace Portfolio (Project)

Location for assessment: Workplace/ Own time

Supervision: Trainer/ Assessor

Commence Date: Complete Date:

Information:

1. Instructions pertaining to the workplace portfolio (Project) are included in this Candidate Guide.2. The pages reflecting the workplace portfolio (Project) results are to be extracted and submitted to the

Assessor as evidence of competency.3. Candidates are required to complete this project in their own time and to hand back to the Assessor at

the time of final summative assessment.4. The Assessor should provide feedback to the Candidate and record results appropriately on the

Marking Sheet provided (found within the Assessor Guide).

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 6 of 38

Assessment Summary Cover SheetCandidate Assessor

Candidate name:

(Print)

Candidate comments:

Assessor name:

(Print)

Assessor comments:

Co-AssessorCo-Assessor Assessor name:

(Print)

Co-Assessor comments:

Candidate information

Any documentation provided as evidence must be prepared by you to a satisfactory standard and be in accordance with workplace/site policy and procedures, and industry standards.

If collecting material for an assessment portfolio, please ensure that the confidentiality of colleagues, workers and other persons is protected, and block out any sensitive information.

If you have any doubts regarding confidentiality and privacy issues, contact the organisation concerned.

(Signature)

(Date)

(Signature)

(Date)

Candidate Declaration:

I declare that all work submitted for assessment has been completed by me, that all work has been attributed in the references provided for each item and that the intellectual property of authors is acknowledged.

Where work has been completed as part of a group activity, the work of each individual has been

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 7 of 38

recognised.

Assessment Method 2 Theory – QuestioningThe following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ1. In your role as a supervisor what compliance documentation do you need to access, interpret and

apply?

Q2.WHS Codes of practice are most useful because:

A. they tell the company what to do about WHS

B. they help the work team to achieve safety targets

C. they give detailed advice about how to meet the requirements of WHS regulations

D. all of the above

Q3.A responsibility that your team members have for WHS is:

A. putting their own safety ahead of their co-workers' safety

B. having 5-minute WHS safety talks

C. not interfering with or misusing anything that is provided in the interests of health and safety

D. being enthusiastic about WHS

Q4.Management must develop WHS policies and procedures, as well as make them accessible to their employees and monitor their effectiveness.

True

False

Q5.Every company in Australia must set up a WHS Committee.

True

False

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 8 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ6.What do you need to communicate to employees as part of an effective WHS consultation process?

A. health and safety actions that have been undertaken as a result of employee feedback

B. new WHS initiatives

C. the success of WHS policies, procedures and programs

D. all of the above

Q7.What is a question that you need to ask to identify the WHS TRAINING needs of your team?

A. what type of incidents are occurring and how can we prevent them?

B. when would be a good time to schedule a safety talk and how long should it be?

C. what skills do we currently have and what skills do we need?

D. who shall we get to run the WHS training and when?

Q8.What type of audits might you be required to conduct on site?

Q9.What should you do when you've identified several hazards at once in your workplace?

Q10. Describe three (3) different activities you could engage in that would encourage safe work practices.

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 9 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ11. Explain how the hierarchy of controls can assist in the control of hazards and the minimisation of the

risk of injury.

Q12. When should site safety training be provided in a workplace?

A. after a risk assessment where hazards have been identified the level of risk is high

B. when '5 minute safety talks' are actually lasting for 20 minutes

C. when management has allocated funds for training in the annual budget

D. all of the above

Q13. Describe the details of your site’s emergency procedure and describe what should happen in an emergency.

Q14. Identify some possible communication methods that could be used to contact emergency services from a site and describe the method used to call emergency services from your site.

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 10 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ15. What procedures and practices are usually referred to in a site’s safety and/or equipment safety

induction?

Q16. Induction processes may include a diagnostic skills assessment to see if people require further training in areas such as use of the permit system.

True

False

Q17. The best WHS training strategy is to always conduct a formal, off-the-job training course.

True

False

Q18. If an older team member refused to train a younger team member because they thought they would not understand the workplace instructions due to lack of experience, what is the type of barrier?

Q19. What WHS and safety records might you have to complete and keep when supervising on-site operations?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 11 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ20. Identify the personnel you have to keep up to date and brief about on-site operations.

Q21. When you run on-site operations it is important that you:

A. follow the standard work procedures

B. communicate the work procedures to the team members

C. report regularly to the site supervisor about progress and any problems

D. all of the above

Q22. For many operations, poor communication is one of the biggest factors that lead to problems with operational targets. Your role as team co-ordinator is to ensure that all team members understand their own, each other's and the client objectives.

True

False

Q23. How do you communicate with the team and other relevant parties in order to maintain good working relationships?

Q24. Talking to people, and listening to what they say, promotes trust and confidence.

True

False

Q25. Earning trust has nothing to do with setting and communicating clear goals. It's all about personalities.

True

False

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 12 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ26. Product, process and interpersonal relations are all important if an organisation is going to meet

client expectations. Give an example of what each of these might be in a site operation.

Q27. Information must be passed on to the appropriate person within the requested timeline to prevent problems such as:

A. unhappy clients

B. potential hazards to team members

C. contamination of the environment

D. all of the above

Q28. As a supervisor how do you deal with conflict? Is conflict always bad? Why/why not?

Q29. What is consultation and what are the benefits of consulting when managing people?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 13 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ30. What is consultation and what are the benefits of consulting when managing people?

A. report progress

B. request information

C. request assistance

D. all of the above

Q31. When providing safety induction training and instruction it is important to:

A. use language that the people will understand

B. use highly technical language so the people understand the engineers on site

C. not allow them to ask questions along the way as there will be a test at the end

D. all of the above

Q32. It is important to honour confidentiality clauses in the contract to:

A. ensure head office staff are kept on side

B. support a good working relationship with the landholder

C. keep commercially sensitive geological information away from the client’s competitors

D. all of the above

Q33. Which site/organisational personnel might be required to consult on operations progress, problems encountered and results?

Q34. How often do you need to communicate with clients, personnel and other relevant parties and what factors influence this?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 14 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ35. When solving a problem it is important to:

A. solve it as quickly as possible to prevent downtime

B. immediately call the engineer and explain the situation

C. identify a clear and accurate definition of the problem

D. all of the above

Q36. To start the process to solve a problem you should:

A. check it really is a problem

B. immediately call the supervisor and explain the situation

C. determine a possible range of solutions

D. all of the above

Q37. Put the following in order when solving problems:

A. gain approval to proceed with a solution

B. identify the root cause

C. identify a preferred option

D. analyse information about the problem such as the symptoms

Q38. Give examples of groups or headings you use to characterise problems when defining them?

Q39. Which of the following is the most important part of analysing a problem on site?

A. how it may influence my personal key performance indicators

B. immediate and potential effects of the problem

C. what the supervisor might say if I get the analysis wrong

D. all of the above

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 15 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ40. Which of the following are the three basic decision types?

A. quick, urgent, critical

B. easy, hard, extremely difficult

C. everyday, crisis, complex

D. on site, off site, head office

Q41. How do you determine the fundamental cause of a non-routine problem?

Q42. How do you decide whether to fix a problem yourself, seek assistance or refer it on to someone else?

Q43. What factors influence who you need to consult with about fixing a problem?

Q44. You should seek advice from other people when the problem:

A. is outside your responsibility and skill level

B. could cost a lot of money to fix

C. is within your scope of responsibility but you don’t want to take the risk

D. all of the above

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 16 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ45. When you report problems to other people you should include the following information:

A. why you think there is a problem

B. type of problem

C. the effect the problem is having

D. all of the above

Q46. What factors do you think about when deciding on the preferred option to address the problem?

Q47. What would you do if a site had to be closed due to a cyclone warning or other serious weather event?

Q48. What needs to be in an action plan used to solve a problem and prevent it from happening again?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 17 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ49. Who are the relevant people you would normally consult about obtaining additional equipment,

team / contractors and advice to solve a non-routine problem?

Q50. What is a contingency plan in problem solving?

Q51. What information should be included in a contingency plan?

Q52. After a problem is rectified describe the follow up that needs to be undertaken.

Q53. When equipment has been repaired follow up should include:

A. a housekeeping and safety check

B. seeking approval for de-isolation

C. a test to see if the fault has been corrected

D. all of the above

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 18 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ54. What would you do if improvement goals following a problem are not being met?

Q55. Monitoring the work progress regularly will help you to:

A. determine if progress is meeting contractual requirements

B. gather information to help review the progress

C. know when to prepare alternative plans if required

D. all of the above

Q56. Monitoring and planning go hand in hand because:

A. results obtained once an operational target has been achieved can be used to develop the next

target

B. they both help you write a report for your manager feedback on the progress towards targets

C. they achieve the same outcome

D. monitoring while implementing a plan will allow you to determine if alternative plans are required

Q57. What systems, procedures and records does your company have for the monitoring and reporting of operational targets?

Q58. In controlling the work program to ensure objectives are met should you be monitoring everything? Why or why not?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 19 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ59. What steps and/or processes would be required to implement systems, procedures and records for

monitoring and reporting operational performance to clients and supervisors?

Q60. How could you identify and rectify unsatisfactory operational performance?

Q61. Training is an effective way to address work progress problems if the problem is due to:

A. lack of motivation

B. lack of knowledge and skills

C. personal problems outside the workplace

D. team disharmony

Q62. What techniques could you use for supervising individuals and your team?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 20 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ63. What techniques could you apply when mentoring or coaching individuals and your team?

Q64. What factors can cause failure to reach operational targets?

Q65. What processes might be required for sourcing equipment, materials, contractors and team members to meet operational targets?

Q66. What are some strategies you could use to motivate your team to meet the operational targets?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 21 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ67. What factors should you take into account when allocating specific tasks to team members?

Q68. If you are not getting the desired work progress you would implement alternative plans because:

A. planning ahead always produces the results you expect

B. small refinements may be necessary to achieve the required progress

C. it would show upper management that you are proactive in identifying errors

D. changes to plans keep the team on their toes

Q69. Which personnel should you consult with when preparing recommendations for variations of the operational targets?

Q70. What are some methods of communication through which you could be required to provide recommendations for the variation of the operational targets?

Q71. What information should you provide when making recommendations to vary the operational targets?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 22 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ72. A team supervisor should make team members aware of their roles and responsibilities in the work

plan because:

A. team members will feel more valued and show a greater sense of pride in their work

B. productivity will be increased when people know what they are supposed to be doing

C. good communication is important when aiming for operational targets

D. all of the above

Q73. When supervising on-site operations it is your role to:

A. provide assistance when requested

B. to co-ordinate the work of the team

C. manage changing requirements and circumstances

D. all of the above

Q74. How do you promote a positive team culture?

Q75. What does a participative leader do?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 23 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ76. A supervisor can create a climate that fosters open communication by:

A. supporting people in such a way that they can be open about any problems

B. using different communication styles to suit different people

C. make sure that team members feel comfortable talking about all sorts of workplace issues without

any fear of negative consequences

D. all of the above

Q77. Which of the following describes when a leader makes a draft decision and then presents it to the rest of the team for discussion and input?

A. majority rules - when a decision is made by the leader and then announced to the team

B. consultancy decision-making - when the team leader consults with the team before making a final

decision

C. autocratic decision-making - when all team members are involved in the decision making process

and have an equal vote

D. all of the above

Q78. Operational targets should:

A. be set and checked regularly with the team members

B. be set to meet client requirements

C. take into account availability of staff, materials and equipment

D. all of the above

Q79. A supervisor should involve team members in setting operational targets because:

A. team members will feel more valued and show a greater sense of pride in their work

B. productivity will be decreased

C. good communication is not important when aiming for operational targets

D. the operating instructions say they have to

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 24 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ80. How could operational targets contribute to the achievement of the company performance/business

plan?

Q81. Why should you consult the company strategic plan, vision / mission statement and policies and procedures before setting the operational targets for your team?

Q82. Give some examples of productivity targets that an on-site supervisor could be expected to achieve.

Q83. What systems and processes are normally available for you to use to assess progress in achieving productivity targets?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 25 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ84. What policies, practices and procedures does your company have for the acquisition of physical

resources and services?

Q85. What steps should you normally take before initiating the acquisition of physical resources and services?

Q86. What is the process in your organisation for acquiring physical resources and services? What paperwork are you required to completed as part of this process?

Q87. Upon receiving physical goods and services in your organisation, what is the process required to finalise the acquisition of those resources and services? What paperwork are you required to complete to finalise the acquisition process?

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 26 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ88. How could you encourage efficient and economical use of resources?

Q89. Timelines for tasks:

A. need to be communicated to team members once they are agreed upon

B. should be as short as possible regardless of WHS issues

C. do not have to be agreed by the team members as the supervisor knows everything that is going on

D. all of the above

Q90. Why is it necessary to be able to retrieve reports?

Q91. A reason to keep records and reports is to:

A. impress upper management with graphic presentations

B. improve your measuring skills

C. help you make timely decisions to meet operational targets

D. keep records of results to give to new clients

Q92. Why is it necessary to maintain accurate records and reports?

A. so that external auditors can carry out an audit

B. being able to access records and reports is a vital part of quality management

C. to avoid them taking up too much room in the filing cabinet

D. someone always wants to know where the paperwork is kept

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 27 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ93. The purpose of activity logs, records and reports are to:

A. train you to write legibly

B. give you something to do in down time

C. document the work undertaken

D. all of the above

Q94. Reports provide a record of events as they occur while operating logs provide an account of all aspects of the subject.

True

False

Q95. Consumables costs need to be presented so that they can be easily incorporated into the company's financial reporting format.

True

False

Q96. Variations to contract requirements should be:

A. discussed with management

B. discussed with the originator

C. noted in operating records

D. all of the above

Q97. When there is a variation to contract requirements:

A. the variation should be noted on the activity log

B. the client will look after the paperwork

C. there is no need for the supervisor to talk to management or the originator about it

D. all of the above

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 28 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ98. Describe what you would typically be required to do if a client told you they wanted a contract

variation. Include details of any potential policies and procedures you may need to follow, documentation you may need to complete, a personnel you may need to coordinate with.

Q99. When writing reports you should:

A. always ensure the report was word processed and not hand written

B. be clear and precise

C. give more than the required information to value add to the process

D. all of the above

Q100. Activity logs need to be filled out at the time of the activity because:

A. the team will be too busy later

B. the supervisor may do spot checks

C. they will be more accurate

D. all of the above

Q101. A good quality activity report will:

A. be concise and relevant

B. be sent in when the operator has had time to complete it rather than when it was due

C. be incomplete with missing details

D. all of the above

Q102. To find out how potentially contaminated waste water should be treated, disposed of and reported, you would look at the:

A. Environment Protection Authority licence

B. trend chart

C. site plan

D. hazard incident report

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 29 of 38

The following questions form part of your final Assessment in gaining competency in the following unit;

RIIBEF402D – Supervise on-site operationsQ103. Accurate records of measurements of operational activities are most useful:

A. when ordering consumable items

B. for impressing your supervisor with your measuring and recording skills

C. in helping you practice your measuring and recording skills

D. all of the above

Q104.

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 30 of 38

Assessment Method 3 Supporting Evidence - Supervisor Testimony

Assessment Method 3 Supporting Evidence - Supervisor Testimony

Unit of Competency: RIIBEF402D – Supervise on-site operations

Employee Name:

Employee’s start date with organisation:

Manager Name:

Workplace & Address:

To form part of the process of gathering evidence of competence the Assessor is seeking ‘Supervisor Testimony’ from the Candidate’s line manager. As part of the assessment for the unit listed above, the ‘Performance and Knowledge’ required for this unit has been mapped to the Foundation skills required for this unit.

Do you believe the Candidate displays the following skills to perform their job tasks to industry standards to meet the following:

Satisfactory ()

Communication (verbal and non-verbal) and Interpersonal Skills to:

Relay safety and work information to site personnelCommunicate information about personal protective equipmentProvide clear and concise instructions during emergencies and drillsCommunicate with medical servicesInduct site personnel and visitorsBrief stakeholdersCommunicate via telephone and/or radioEstablish and maintain relationships with stakeholdersCommunicate information about work roles and tasks to personnel

Yes

No

Reading skills to read, understand and apply relevant documentation such as:

Company and site policies and proceduresSafety rules and regulationsLegislationWork and site instructionsContractsReports and records

Yes

No

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 31 of 38

Numeracy skills to:

Perform and record accurate measurements on siteAllocate, measure and record working hours

Yes

No

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 32 of 38

Do you believe the Candidate displays the following skills to perform their job tasks to industry standards to meet the following:

Satisfactory ()

Writing skills to complete:

Hazard identification reportsWork health and safety recordsProgress, issue, shift and work reports/logsRecords of measurements

Yes

No

Learning skills to recognise and respond to:

Equipment safety auditsPotential hazardsConfidentiality clauses in contractsProblems with work processes, tasks and equipmentContingenciesResourcing allocation/constraintsContract variations

Yes

No

Any other comments:

Candidate Signature:

Manager Signature:

Date:

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 33 of 38

Assessment Method 3 – Other Supporting EvidenceCandidate Name:

Assessor Name:

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operationsOther Assessment Evidence: Assessment Component

Map to relevant assessment component

Satisfactory ()

Other 3rd party report

Details:

Other 3rd party verification of employee performance

Yes

No

Induction / Employer Training Program(s)

Details:

Candidate has participated in Employer Induction / training program(s)

Yes

No

Relevant licence / certificate

Details:

Relevant licences/certificates sighted and endorsed

Yes

No

Work log book / Equipment use log

Details:

Log book sighted and endorsed

Yes

No

Training record book

Details:

Training record sighted and endorsed

Yes

No

Feedback to Candidate:

Candidate Signature: Date:

Assessor Signature: Date:

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 34 of 38

Assessment Method 4 Workplace Portfolio (Project)RIIBEF402D – Supervise on-site operations

Part A. You are required to research your workplace to identify three (3) records/reports that you are required to complete when supervising on-site operations.

For each record/report, describe the information that it would typically contain and indicate at which stage of the operational process you would typically complete it.

Please attach all relevant documentation that would be required and outline the work activity you would perform explaining how the attached documentation would support you in supervising on-site operations.

Part B. Consider the following statement: “Keeping records is a waste of time, it's better to just go ahead and do things”

Explain three (3) potential problems that this statement could cause in an organisation and discuss three (3) benefits of adequate record keeping.

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 35 of 38

Additional SectionThis section provides scope for you to add supplementary assessment items. It can be used to customise additional assessment methods and/or contextualised questions.

The Context of AssessmentThe RTO/Compliance Manager should take time to consult with the candidate’s site to determine the information that will complete the list below. Each of the assessment methods in this Guide should then be conducted using this list as a reference. This will help to ensure that the assessment process is consistent with the organisation’s/site’s work context.

Where assessment is being conducted in a simulated environment, the RTO should complete this page based on the documentation, policies, procedures and equipment that are used in the simulated environment. Further information about appropriate simulated assessment environments can be found in the SkillsDMC Companion Volume: Implementation Guide, available from www.skillsdmc.com.au.

The Assessor using this document should take time to familiarise themselves with the items in the list below. Where this is not possible, the Assessor should consider working with an Industry Subject Matter Expert from the organisation/site who is already familiar and experienced with the items listed.

Specific company policies that must be assessed against:

Specific company procedures (including work procedures) that must be assessed against:

Specific legislative/regulatory/statutory documentation that must be adhered to during the assessment:

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 36 of 38

Additional ItemsCandidate Name:

Assessor Name:

Evidence

Satisfactory ()

Yes No

Feedback to Candidate:

Workplace project comments:

Candidate Signature: Date:

Assessor Signature: Date:

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 37 of 38

RTO Name here

RTO ID Number here

SkillsDMC Issued July 2015 Candidate Guide RIIBEF402DReview July 2016 Version 1

Page 38 of 38