Introduction

Tomorrow’s Workplace Project:• Surrey Board of Trade partnered with

SUCCESS to help business create solutions for a sustainable future

• Brings business and community together to show how working together will benefit both

• Details proven, replicable processes in “A Guide for Business Leaders”

Current Situation• Small businesses contribute significantly to

Canada’s economy and local communities, and employ 49% of the private sector labour force.

• Canada needs small business to be resilient and high performing

• Upcoming skill and labour shortages will impact all businesses

Prepare for the Future Today

Is This Guide For You?• Practical Strategies • Who is this for?

Small and Medium Enterprise

(SME) owners and managers Chambers of Commerce Boards of Trade HR and Business Managers Internal or External Consultants

360 Assessment• Step one: A ‘whole’ business approach

• Conducting a 360 assessment:Financial managementOrganizational StructureCustomers, Marketing Internal ProcessesHuman Resources

Leading Tomorrow’s Workplace

• Leadership affects all aspects of business

• Productivity, employee satisfaction, and retention result from strong leadership

• Leadership involves:– Defining the business direction– Communicating that direction to staff– Motivating, inspiring and empowering others

Leadership Attributes

• Model the way• Inspire a shared

vision• Challenge the

Process• Enable others to act• Encourage the heart

The TW Journey Modules

1. Mapping the Journey

2. Building the Culture

3. Living in Tomorrow’s

Workplace

4. Community Partners

1. Mapping the TW JourneyStrategic Planning• Formal plan for a business’s future course:

What does our business do?For whom do we do it?How do we excel?

• Considers options, potential challenges, new opportunities, knowledge gaps.

• Promotes implementation of new initiatives.

2. Building the CultureMission, Vision and Values (MVV)• Clarifying MVV sets the stage for your

business:Defining the core purpose of your businessSetting the values you want to cultivateSetting the overarching vision will inspire

• Leading MVV: Involve staff and other stakeholdersShare outcomes with all stakeholders

Exploring Mission, Vision and Values

Building the Culture

Diversity• Includes a broad range of differences such as

ethnic, age, gender, religion, education, family, physical/mental ability, language.

• Future workforce growth will met through immigration

• Need for practices and values to establish an inclusive workplace

RedFM Radio: “for the community, by the community”

3. Living in Tomorrow’s Workplace

Human Resources

• Links employees with the strategic needs and objectives of the business.

• Employees:Power your businessHold the intellectual capital of your businessRepresent the knowledge, relationships and

skills your business needs.

Living in Tomorrow’s Workplace

Human Resources (cont’d)

• Implement core HR fundamentals, and:Ensure you acknowledge the value

employees bring to your bottom lineCommunicate with employees and seek their

ideas on a regular basisProvide opportunities for them to develop;

people need to belong and feel they contribute to business success

Employees power your business

Living in Tomorrow’s Workplace

Financial Management• More than just an accounting model• Encompasses the people, technology,

policies and processes that provides information for financial decisions

• Measures an aspect of business sustainability

• Getting StartedObtain industry standards and ratiosConduct a financial review

Living in Tomorrow’s Workplace

Operations• Internal processes, systems and controls

used to manage day-to-day activities.• Enhancing work and information flow to

improve delivery of products/services to customers.

• Effective operations improves business performance.

Lean Operations Improve Business Performance

Living in Tomorrow’s Workplace

Customers, Marketing, and SalesCustomers drive your businessMarketing initiatives attract customersSales measures customer satisfaction

• Develop a Marketing Plan

• Make customer experience an unrelenting focus

• Skilled sales people

4. Tomorrow’s Workplace Partners

Community• The health of a community influences

business.• Customers expect businesses to be sensitive

to local needs and issues• Employment Service Providers offer free

services that benefit your business• Identify and partner with community

stakeholders

PICS: Progressive Intercultural Community Services Society

TW Key Findings

Fundamental elements of business must be in place to enable growth

There is a strong business case for diversity - it is the future.

Clarity of Mission, Vision and Values provides direction and aligns all staff

Review all 11 key findings in the Guide.

Your Business Journey

Where do I begin?

• Review our process, pages 8-12Source internal or external expertiseConduct a 360 assessment (Appendix I)Review findings and select prioritiesConduct Mission, Vision, Values sessionsSet an action plan for priority items Involve staff in the process

AcknowledgementsThe Tomorrow’s Workplace Project would like to

thank our generous funding partners:The Employment and Labour Market Services Division

The BC Ministry of Housing and Social Development

The Government of British Columbia

Western Economic Diversification Canada / Diversification de l’economic de l’Quest Canada

Coast Capital Savings Credit Union

Prepare your Business for Tomorrow’s Workplace