Introduction to the Regional Assessment Service

(The RAS team)

My Aged CareNational Aged Care Reforms

What changed from July 2015From 1 July 2015 the changes to My Aged Care include: A central client record to facilitate the collection and sharing of

client information between the client and their representatives, assessors and service providers. 

The introduction of the My Aged Care Regional Assessment Service (RAS) to conduct face-to-face assessments of people seeking entry level support at home, provided under the Commonwealth Home Support Programme (CHSP) 

Regional Assessment Service and National Contact Centre staff using the National Screening and Assessment Form (NSAF) to ensure a nationally consistent and holistic screening and assessment process.

What changed from July 2015 Cont.

Web-based My Aged Care portals for clients, assessors and service providers.

Clients will use the client portal to view their client record

Assessors will use the assessor portal to manage referrals, use the NSAF and update the client record with assessment information

Service providers will use the provider portal to maintain information about the services they deliver, manage referrals and update the client record. 

What changed from July 2015 Cont. An electronic matching and referral capability

The ability for service providers to self-manage information about the services they deliver, which will  be presented on the service finders on the My Aged Care website. This information will be used by My Aged Care contact centre staff and assessors to send referrals for service(s)

Enhanced service finders on the My Aged Care website that will include information about non-Commonwealth funded services. My Aged Care contact centre staff and assessors will be able to provide information about these services to consumers. Non-Commonwealth funded service providers will not receive referrals for service

The Client Journey through My Aged Care

My Aged Care – RAS Showcase

Showcase Video

Referring to My Aged CareThere are three ways you can make a referral. Call My Aged Care on 1800 200 422. Contact centre staff are

available from 8am to 8pm on weekdays and between 10am and 2pm on Saturdays, local time Australia wide. The patient does not have to be present for a phone referral, however you will need your patient’s consent before you provide information on their behalf. You can also promote the number to your patient or family member and encourage them to call.

Use the Make a Referral page on the My Aged Care website and enter details into the online form. You can add attachments to the information that you enter into the online form.

Send a fax to the My Aged Care contact centre on 1800 728 174. You can use the Make a Referral page from the My Aged Care website as a template.

Referring to My Aged Care Cont. Hospital Referrals in South Australia Hospitals in South Australia should refer all their

patients to My Aged Care for urgent and non-urgent CHSP services.

For patients who need a comprehensive assessment only:

South Australia metro hospitals should use the My Aged Care Hospital Referral Request Form to make a referral to the local ACAT

South Australian country hospitals should use the My Aged Care Hospital Referral Request Form to make a referral to My Aged Care

Referrals from GPs and other health professionals in the community GPs and other health professionals have access to the three

referral methods discussed in previous slides

In cases where urgent care is required, service delivery may be provided before the person has contacted My Aged Care. GPs should use their existing processes to refer patients who need urgent Commonwealth Home Support Programme (CHSP) services. Ultimately that person will need to be registered with My Aged Care, and have their broader needs considered.

Referrals from GPs and other health professionals in the community Cont. It should also be remembered that in many instances of urgent

need My Aged Care is capable of making immediate referrals to service providers while concurrently organising a face-to-face assessment. These referrals, if through My Aged Care, will ensure that the service provider receives any new or existing information that is recorded in the My Aged Care client record.

For individuals who are already receiving aged care services, there is no need for them to register with My Aged Care. However, if their needs and/or circumstances change significantly, then they need to be registered with My Aged Care so that their needs can be assessed.

Receiving referrals from My Aged Care

You may receive referrals from either the RAS or the NCC directly, or both. The differences are Direct from the NCC

Once off supports where no other supports are required (Such as a once off Home Modification)

Urgent, time limited supports put in place to support the client until an assessment takes place.

These referrals have limited information as no assessment has occurred, usually only a referral from the hospital (which can be found in the My Aged Care Interactions TAB) or screening only.

Receiving referrals from My Aged Care From the RAS

May be reablement focused (To assist a client in regaining or relearning a skill or ability) will have an end date or review date in which case the assessor may or may not extend the services

May be for ongoing supports with no review or end date. In this case supports can remain until the clients support needs significantly change. Will have a wellness focus

May include a referral to continue or modify supports put in place following a direct referral from the NCC

For more information on Wellness and Reablement and how service provision can support the goals set by the client during an assessment, refer to the best practice guide attached to the CHSP Provider Guidelines

Questions?