Phlebotomy

Phlebotomy

Defined: “an incision into a vein” One of the oldest medical procedures Bloodletting

Suction Cups Leeches Barber’s Razor: bleeding bowls

Today: the collection of blood specimens for laboratory analysis, monitoring and diagnosis

Duties of a Phlebotomist Correct ID of the client prior to collection Collection of the appropriate amount of blood for

the specified tests Selection of the appropriate specimen container Correct labeling of all specimens with the required

information Appropriate transportation back to the lab in timely

manner Effective interaction with clients and hospital

personnel Performance of related computer operations and

record keeping Observation of all safety rules Attendance at continuing education

Stop & Think

How do you feel when it’s your turn to have your blood drawn?

How would you like the phlebotomist to interact with you?

Personal Characteristics

Dependable Compassionate Honest Integrity Appearance Communication Skills

Verbal Listening Body Language Telephone Skills

Patient Bill of Rights

Similar to Resident Bill of Rights Published by the American Hospital

Association

What do you think it might include?

Patient Bill of Rights

Key Areas Right to considerate and respectful care Right to obtain information from their

physician about their diagnosis, treatment, and prognosis Phlebotomist can not provide information

concerning purpose of test Right to refuse to have treatment (blood

draw) Right to privacy – condition & test results

Stop & Think

Grab a group and consider your situation.