introduction to pabx
TRANSCRIPT
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1. INTRODUCTION ............
6. ..................................... .................................................. ................... 5
1.1. IMPORTANT TERMS USED IN THE MANUAL ............................................. ........................... 5
1.2. The PBX KNOW ............................................... .................................................. ...... 6
1.3. KNOWING THE CLIENT SOFTWARE PBX ............................................. ............................... 8
2. INSTALLATION ................................................. .................................................. .................. 9
2.1. INSTRUCTIONS TO ESTABLISH THE WALL PBX ........................................... ............................. 9
2.2. INSTRUCTIONS FOR INSTALLATION OF PABX ............................................ ..............................
10
2.2.1. Connecting Lines ............................................... ................................................. 13
2.2.2. Audio Connectors ............................................... ................................................ 15
2.2.3. Connection to the Server .............................................. ........................................... 15
2.2.4. Connecting the Power ............................................... .................................................. .. 16
2.2.5. Connecting Branches ............................................... ................................................. 17
2.3. INSTRUCTIONS FOR INSTALLING THE SOFTWARE PBX ........................................... ...............
18
2.3.1. Installation of the PBX server software ............................................ ................... 18
2.3.2. Installing the software PBX Client ............................................. .......................... 232.3.3. Using the Client for the first time ............................................ ............................... 28
2.3.4. Updates PBX ............................................... .............................................. 31
3. SCHEDULE ................................................. .................................................. ............. 31
3.1. ENTERING THE PROGRAM MODE ............................................. ....................................... 31
3.1.1. Entering the programming mode via an extension ........................................ 31
3.1.2. Entering the programming mode via software ......................................... 32
3.2. PASSWORD ............................................... .................................................. ............. 33
3.2.1. Change Password Access through an extension ......................................... ..... 33
3.2.2. Change Password Access through software .......................................... ....... 34
3.2.3. Access Password Configuration Factory ........................................... .............. 35
3.3. PRESENCE OF LINES ............................................... .................................................. ........ 353.3.1. Configure the presence of lines through an extension ......................................... . 35
3.3.2. Configure the presence of lines through software .......................................... .. 36
3.3.3. Factory set for the presence of lines .......................................... .... 36
3.4. Presence of extensions ............................................... .................................................. ........
36
3.4.1. Configure the presence of extensions through an extension ......................................... 36
3.4.2. Configure the presence of extensions through software .......................................... 37
3.4.3. Factory set for the presence of extensions .......................................... ... 38
3.5. DIAL TYPE ............................................... .................................................. ............. 38
3.5.1. Set the dial type through an extension ......................................... ....... 38
3.5.2. Set the dial type via software .......................................... ....... 39
3.5.3. Factory setting for the dial type .......................................... ......... 39
3.6. INCOMING CALL ANSWERING .............................................. ................................... 39
3.6.1. Mode of customer service .............................................. ................................ 39
3.6.2. Residential Mode ................................................ .................................................. .... 40
3.6.3. Selecting the way to commercial or residential care .............................. 40
3.6.3.1. Select the mode of service via an extension ................................... 40
3.6.3.2. Select the service mode via software ..................................... 41
3.6.3.3. Factory settings for service mode of incoming calls .... 41
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3.6.4. Defining business answering mode ............................................. ................... 41
3.6.4.1. Defining attendants on commercial way through an extension ........................ 41
3.6.4.1.1. Setting the first responder .............................................. ...................... 41
3.6.4.1.2. Defining the second attendant .............................................. ........................ 42
3.6.4.2. Defining attendants on commercial way through the software ............................ 42
3.6.4.3. Factory settings in relation to answering the commercial way ............ 42
3.6.5. Defining answering mode residential ............................................. ..................... 43
3.6.5.1. Defining answering mode through a residential extension ......................... 43
3.6.5.2. Defining residential answering mode via software .......................... 44
3.6.5.3. Factory settings in relation to answering the way home ......... 44
3.6.6. Defining the number of rings before switching branches attendants ....................... 45
3.6.5.3. Defining the number of rings through an extension ......................................... .... 45
3.6.5.4. Defining the number of rings through software .......................................... ..... 45
1
3.6.6.3. Factory set for the number of rings before switching branches
attendants ................................................. .................................................. ................ 45
3.7. ROUTES OF ROUTING CALLS ............................................. .......................... 45
3.7.1. Defining Routes for each line ............................................ ...................... 473.7.1.1. Defining Routes through an extension ........................................... .......... 47
3.7.1.2. Defining Routes through software ............................................ .......... 48
3.7.1.3. Factory set for routes ............................................ ............. 48
3.8. CATEGORIZATION extension ............................................... ............................................. 48
3.8.1. Defining the Category of an Extension ............................................ ...................... 49
3.8.1.1. Defining the category through an extension ........................................... ..... 49
3.8.1.2. Defining the Category through software ............................................ ...... 50
3.8.1.3. Factory Settings for Class of Extensions ............................... 50
3.9. MAKING CALLS OUT ............................................. ................................... 50
3.9.1. Decision Process ............................................... ............................................. 50
3.9.2. Setting up tables and route prefix ........................................... .............. 523.9.2.1. Setting the table prefix and route through an extension .................. 52
3.9.2.1.1. Restore the table prefix and route the original factory .................. 52
3.9.2.1.2. Remove all tables and route prefix existing ........................ 52
3.9.2.1.3. Insert a table prefix and route ........................................... .......... 53
3.9.2.1.4. Remove a table prefix and route ........................................... ...... 53
3.9.2.2. Setting the table prefix and route through the software ................... 53
3.9.2.2.1. Insert a new table prefix and route .......................................... ... 53
3.9.2.2.2. Modify a table prefix and existing route ................................. 54
3.9.2.2.3. Remove a table prefix and existing route ................................... 54
3.9.2.3. Factory setting tables and route prefix .................................... 55
3.9.3. Setting the table prefix and category ........................................... ........ 55
3.9.3.1. Setting the table prefix and category through an extension .......... 55
3.9.3.1.1. Restore the table prefix and category original factory ........... 55
3.9.3.1.2. Remove all tables prefix and existing category ................. 55
3.9.3.1.3. Insert a table prefix and category ........................................... .. 55
3.9.3.1.4. Remove a table prefix and category ......................................... 56
3.9.3.2. Setting the table prefix and category through software ........... 56
3.9.3.3. Factory settings for the tables prefix and category .................. 56
3.9.4. TABLES AND TYPE OF CALL PREFIX ........................................... ........................... 57
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3.9.4.1. Setting up tables and type Prefix ........................................... .............. 57
3.9.4.1.1. Setting the table prefix and type through an extension ................ 57
3.9.4.1.1.1. Restore the table prefix and the original factory type ................. 57
3.9.4.1.1.2. Remove tables and existing standard prefix ................................ 57
3.9.4.1.1.3. Insert a new table prefix and type .......................................... . 57
3.9.4.1.1.4. Remove a given table prefix and type ......................... 57
3.9.4.1.2. Setting the table prefix and type in the software ................ 58
3.9.4.1.3. Factory set prefix for the tables and type ........................ 58
3.10. PASSWORD BRANCH ............................................... .................................................. .........
58
3.10.1. Changing passwords for extension ............................................. .......................... 58
3.10.1.1. Modify the password of an extension through the Extension .................................... 58
3.10.1.2. Modify the password of an extension through software .................................. 59
3.10.1.3. Factory set of extensions to the passwords ................................... 59
3.11. TIME FLASH of extensions ............................................. ............................................. 59
3.11.1. Programming the flash time ............................................. ............................... 60
3.11.1.1. Programming the flash time through an extension ................................... 60
3.11.1.2. Programming the flash time through software .................................... 603.11.1.3. Factory setting for the flash time .......................................... . 60
4. USE OF PBX ............................................... .................................................. ................... 61
4.1. PERFORMANCE OF INTERNAL CALLS .............................................. ..................................... 61
4.2. MAKING CALLS OUT ............................................. ...................................... 61
4.2.1. Calling common output .............................................. ..................................... 61
4.2.2. Outbound call routing for Route ........................................... ...... 61
4.2.3. Outgoing calls by the PBX software ........................................... ............... 61
4.2.4. Calls to Skype contacts ............................................. ........................... 62
4.2.4.1. Skype to make calls through an extension ........................................... .. 62
2
4.2.4.2. Skype to make calls via the PBX Client ....................................... 624.3. PLACING A CALL ON HOLD ............................................. .................................... 63
4.4. CALL TRANSFER ............................................... ............................................. 63
4.4.1. Direct transfer of calls .............................................. ........................... 63
4.4.2. Call transfer with consultation with the extension .................................. 63
4.5. LOCK ................................................. .................................................. ...................... 64
4.6. SCHEDULE OF DIVERSION ............................................... .................................................. . 65
4.7. DO NOT DISTURB ................................................ .................................................. ............ 65
4.8. RECALL ................................................. .................................................. ............... 66
4.9. URGENT CALL ................................................ .................................................. .... 66
4.10. PARKING LINES ............................................... ......................................... 66
4.11. CAPTURE OF GENERAL CALLS .............................................. ....................................... 67
5. VOIP CALLS ................................................ .................................................. ....... 67
5.1. VOIP CALLS USING SKYPE ............................................. ................................. 68
5.1.1. Skype extension attendant .............................................. ................................... 68
5.1.1.1. Set the answering of Skype extension through an extension ........................... 68
5.1.1.2. Set the answering extension through the Skype software ............................ 68
5.1.1.3. Factory settings for the attendant extension of Skype ............... 69
5.2. VOIP CALLS USING OTHER PROGRAMS ............................................. ................. 69
5.3. SOUND SETTINGS ............................................... .................................................. .. 70
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5.4. RECOMMENDATIONS FOR USE OF VOIP CALLS ............................................ ........... 70
5.5. ECO VOIP CALLS IN THROUGH SKYPE ........................................... ......................... 71
5.6. LACK OF AUDIO CONNECTIONS IN VOIP ............................................ .....................................
72
5.7. CAI CONNECTION DURING A CALL TRANSFER ........................................... ......... 73
5.8. PROBLEM IN INSTALLING THE SOFTWARE ............................................. .............................. 74
6. SPECIFICATIONS ................................................ ....................................... 75
3
1. Introduction
The PBX is a PBX with 4 lines and 12 extensions, which allows the user to set various
settings to choose the way of residential or commercial service, choose the extensions
attendants, the dial type, set up categories for extensions, among others. The PBX
also offers services such as placing calls on hold, call transfer
with and without consultation, lock, call pickup, do not disturb programming, re-call
among others.
The PBX has two software programs that accompany the product, a server and client software.
These two software operating in tandem providing the user with facilities such as manipulating
extensions and perform configurations and settings of the PBX through computers.1.1. Important terms used in this manual
To have a better understanding of this manual, you should define some terms
important.
Line: is the medium used for communication between the public telephone network and
PBX. Each line of the PBX can be connected to a line of public
telephony. The line can make and receive calls, because it is a bidirectional channel, and is
the line that makes the connection between a PBX extension and a telephone line network
public to conduct outbound calls and when an incoming call is
received.
Internal Liaison: is the medium used to communicate between two extensions of the PBX and
also for communication between Skype and an extension of the PBX. These two types ofcall can be made without using the public telephone network, so they are
achieved through internal links.
Incoming calls, are calls originating outside the PBX, which are the target
telephone lines connected to it. Incoming calls are received
through the lines.
Outgoing calls: outgoing call is a call originated by one of
extensions of the PBX, whose fate is no other extension of the PBX. Calls
are carried out through the lines.
Internal calls: internal call is a call originated at an extension of
PABX, whose destination is another extension of the same PBX.
Prefix: the prefix is the set of the first 4 digits dialed to make an
outgoing call.
Answering extension: the extension that receives an incoming links
certain line, that is, the extension that will ring if there is a call
incoming.
PBX Server computer: the computer that is connected to the PBX
through the serial interface. Will be installed on that computer and Skype software
PBX server. The computer server of the PBX does not necessarily need to be
the same as that used computer network server. In the manual
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server computer will be handled by the PBX Server PBX.
4
1.2. Knowing the PBX
Instructions for opening the PBX
The PBX must be on a surface
horizontal stable (eg a table) or
properly fixed to the wall.
To open the PBX: Press the side
right cover (the thicker region
PABX). The cap is slightly deformed
causing his left hand let go
fitting.
With the lid down, pick up a
low end of its left side, then
stop pressing. This will make the cover
does not stick when you return to the dock
original format.
To finish removing the cover, just dropfitting on the right side pushing the cover
right.
5
Instructions to close the PBX
February 1
To close the PBX: Secure the lid on
fitting right. To do so, attach the
lid on the PBX with a movement of
right to left.
With the right side cover attached
the PBX, press lightly on the lidright side diagonally (down and
left). Once the lid is slightly
deformed and the left will be caught in
plug the PBX.
PBX without the cover
Without the lid you can see, among
other things:
1 - The fittings that attach the lid to
PBX.
2 - The connectors will be used
to install the PBX.
To make connections of the PBX, the
cables must be routed through the hole
located at the bottom right of the PBX,
according to the illustration above. If this
is not done, the cables may be
Damaged or prevent closing properly
PABX.
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1.3. Knowing the Client software PBX
To open the software window, you must click
twice on the icon of the PBX located in bar
Windows Task indicated in the figure.
The window that appears on the screen is similar to the figure below:
In this window you can see the extension to which is
connected this
computer and its current state.
The name and status of other extensions.
The condition of the lines.
To close this window without shutting down the software PBX Client
the user must click on in the upper right
the window. This window closes automatically after a
given time without being used.
To turn off the PBX Client, the user must click on File-> Exit, as shown in the figure below.
The user can also right-click the
mouse over the icon bar PBX Client
tasks and log out, as shown in the figure.7
2. Installation
2.1. Instructions for setting the PBX wall
Figure 1
Mark the wall where the screws should be. For that use the
PBX holes shown in Figure 1. Drill the locations marked on the wall,
place the pads and screws. To be able to hold the PBX
about 1 inch of each screw should protrude as
shown in Figure 2.
To fix the PBX, you should put it in the wall through the screw holes inside
shown in Figure 1 the way it is shown in Figure 3, and pull down the PBX (arrownumber 1 in Figure 4) so that the screws are slotted as shown by the arrows number
2 and 3 in Figure 4.
8
Figure 2
Figure 3
Figure 4
2.2. Instructions for installing the PBX
Figure 5 provides a general idea of the connections needed for installation of the PBX. Soon
Then we have a brief description of each connection shown in Figure 5 (1-17). The
detailed description of the connections will be made in the sequence.
9
1234
Lines The lines can be connected to public telephone network.
5
6
7
Modem
One or more phone lines may be connected to a
ADSL modem. This line can be used to access the
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Internet and to make and receive calls. For this line
filter must be connected to the modem, the output of the filter should be
a line connected to the PBX and data output of the filter should
be connected to the modem that is connected to a computer.
8 Hub Home Hub is connected to the same computer where
was connected to the ADSL modem.
9 The Network Hub outputs must be connected to other
Figure 5
10
computers on the LAN.
10
11
12
Audio
Must be connected to an external music source.
Must be connected to the audio interface of the PBX server
13 Server Connection between the PBX and the server.
The PBX 14 Ground and the source must be properly grounded.15 Source Connection between the PBX and the PBX source of energy.
16 Taking the source must be plugged in only after the key 110/220V
comply with the voltage.
17 Extensions The extensions must be connected to telephones.
18 Telephone / PC phones must NOT be physically connected to
computers. This is a logical connection.
Figures 6 and 7 show the exact location of some connections of the PBX shown in Figure 5.
Figure 6
11
Figure 7
Figure 8 shows more detailed connectors for three previous figures.Figure 8
2.2.1. Connecting Lines
The connection with the PBX telephone lines must be made through the connectors 1 through 4
on
Figures 5, 6 and 7. These connectors are represented by L1, L2, L3 and L4 in Figure 8, and
connect each phone line with a line L1 to line 1, line 2 with L2, L3 with the line
12
3 and 4 with the line L4. If fewer than four phone lines available, the line is not
used must be set to missing line, it will not be used for
completion of outgoing calls nor receive incoming calls.
To make the connection, the user must lift the inside of the connector, put the wire in
connector and down the inside of the connector. The connector has an internal
clamps, wire stripping is needed to make the connection. After connecting the
wires, the user must connect the wires to a telephone line.
Figure 9 shows the steps of connecting the wire with the connector, and Figure 10 shows a
schematic
connecting an external line in the PBX.
Figure 9
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Figure 10
2.2.2. Audio Connectors
The audio interface is represented in the PBX
Figure 11, this interface has the connectors 10,
11 and 12 of Figures 5, 6 and 7. Each connector
interace has a different color. Colors
indicated in the figure are the colors of the interface
audio of the PBX. The computer audio interface
is quite similar to this, but probably
the colors of the connectors are not the same or
not in the same order.
To perform correctly the audio connections
PABX, it is necessary that the user identifies the
function of interface connectors for audio
server computer of the PBX. The user needs to identify the two connectors that will be
used the microphone and speaker of the audio interface of the PBX server. The other connector
Audio Interface server can not be used as a music source as the
three connectors for an audio interface are connected to the same sound card. Because thissound card will be used for VoIP calls can not be used as a source of music
outside.
- The blue connector of the PBX must be connected to the speaker of the computer server of the
PBX.
- The green connector of the PBX must be connected to the server computer microphone
PBX.
- The pink jack of the PBX must be connected to an external music source, used to
case of call waiting.
2.2.3. Connection to the Server
Communication with the server should be done through the serial connector of the PBX (13
connectorfigures 5, 6 and 7). Figure 12 illustrates this connection.
Figure 11
14
Figure 12
2.2.4. Connecting the Power
The connection of the PBX with the power source must be done by connecting the power
connector 15 of
Figures 6 and 7, and grounding the source and the PBX (connector 14 of Figures 6 and 7). A
scheme
how these connections are made is shown in Figure 13. The source has a switch that lets
the user to select the voltage, if the line voltage is 127 volts, the key should be
indicating 110, and if the voltage is 220 volts, the key should be indicating 220. Not
must connect the power plug in before setting properly the 110/220 at the risk of
damage the power and the PBX.
15
Figure 13
To make the ground, the user must connect to a ground rod connector 14
Figure 7 and the neutral power. This ground rod should be an element
conductor buried in soil and can be found in homes of electrical or
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construction. Grounding is necessary to drive the flow surplus for the land, if
rays or on momentary voltage network.
2.2.5. Connecting Branches
The connection of the extension is made in the same way that the connection to external lines.
Each
connector must be connected to their phone extension, as indicated at 20 to extension
figure below.
16
2.3. Instructions for installing the software PBX
The user can install the server software on the server computer of the PBX PABX (which
is connected to the PBX via the serial interface, as described in Section 2.2.3). After that, the
user can install the PBX in each of the Client computers that are "connected" to
extensions of the PBX. Only one computer can be connected to each extension.
To install the server software of the PBX and the PBX Client the user must have privileges
computer administrator. If the user does not have such privileges and try installing one of
software, the installer displays an error screen. This screen is shown in Figure 14.
Figure 14
During the installation of server software and the Client P ABX ALL other programsshould be closed, otherwise there may be problems during the installation!
Some programs are needed for the functioning of the PBX software. If the
user does not have these programs on your computer, they will be installed during the
process of installing software on the PBX.
2.3.1. Installation of the PBX server software
To use Skype in conjunction with the PBX, Skype must be installed before the
PBX server software. Both must be installed on the server computer
PBX.
During the installation of server software PBX, Skype will show a window
asking permission to be used by other software. The user must
select the option that allows the program to useSkype.
Figure 15 shows this window.
17
Figure 15
The file server software installation of the PBX is SetupServer. To install
the software the user must open the file and follow the installation steps. The
sequence of windows installation is shown below.
If the user does not have Skype, the installer displays a warning screen that eta
shown in Figure 16.
If the user does not have the program Internet Explorer 6, the installer will warn and
install automatically. A warning window is shown in Figure 17.
18
Figure 16
The user
must
select
option
indicated if
Unlike the
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Never PBX
able
make or
receive
Call
through
skype.
Figure 18 shows the first two installation windows. To start the process
installation, the user must click the Next button at the 1st window. In the 2nd window
can view the license agreement to use. The user should read the contract and, if
accept it, select "I accept the terms of the Agreement" and click on
Next to see the next installation window.
The 3rd installation window is shown in Figure 19 and indicates the folder where you
software installed. The user can choose a folder to perform the installation,
but it is recommended to install in the folder indicated by the installer.
19
Figure 17
Figure 18Figure 20 shows the window that appears if the folder selected in the 3rd window
installation does not exist. The user must enable the folder to be created.
The 4th Setup window is shown in Figure 21 and indicates the progress of
installation. The user must wait until the end of installation. Once the installation
is complete, a window will appear, indicating the completion of the installation. This
window is shown in Figure 22 and to close it just click the Finish button.
Figure 20
20
Figure 19
At the end of the installation process, depending on the settings of Windows,
windows may appear for the security of Windows Firewall. These windows areshown in Figure 23a and Figura23b. The user must choose the
Figure 21
Figure 22
21
Unlock for all fabrics for the server to the PBX function
correctly.
Figure 23b
2.3.2. Client software installation PBX
The PBX software can be installed on client computers that will be
"Connected" to extensions of the PBX. These computers must be connected to
same network as the PBX server.
The installation file is the client software PBX SetupClient. To install the
software the user must open the file and follow the installation steps. The
Windows Client Installation of the PBX will be shown below.
Figure 23a
22
The first installation window PBX Client is shown in Figure 24. This
is a display window and to start the process of installing the software,
user must click the Next button.
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Figure 25 indicates the 2nd window installation. In this window is the license agreement
of use. To continue the installation process, the user must accept the agreement and
click the Next button.
Figure 24
23
In 4th installation window you can view the folder in which to install
Client software PBX. This window is shown in Figure 26. It allowed the user
choose a folder to perform the installation, but it is recommended to
used the folder indicated by the installer.
Figure 25
Figure 26
24
Figure 27 shows the 5th installation window PBX Client. In this window
allows the user to define in which folder you want to install a Start Menu shortcut
Client for the PBX.
At the 6th installation window the user can select whether the installer should create a
icon on the Quick Launch bar in Windows. This window is shown in
Figure 28.Figure 27
Figure 28
25
Figure 29 shows the final window before installation. In this window you can view
the path of the folder in which to install the PBX Client. To begin the installation,
user must click Install. If user wants to modify some configuration
made in the previous windows, must click Back.
During installation, the installer displays a window with the progress of the installation. This
window is shown in Figure 30. Upon installation, the installer closes the window and
opens the final installation, which is shown in Figure 31. To close the final window
installation, the user just clicked Finish.Figure 29
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2.3.3. Using the Client for the first time
When you first use the software client, as the screens of Figures 32A and 32b,
Figure 30
Figure 31
27
depending on the settings of your Windows Firewall, can appear. The
user must unlock all the screens for the Client for Pabx
provide proper operation. These windows are shown in Figure 32A and
Figure 32b.
Figure 32b
The first time the PBX Client runs (Figure 32c), the user must
inform the server is located where the PABX. For this you should access the menu
Tools-> Options. A screen like figure 32d should appear. On this screen
must set the field "Server" with the machine name or IP of the server
the PABX. Should be associated with this PBX Client a physical extension of the PBX. For this the
software will open a window asking the user to select an extension. This window is
shown in Figure 33.
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Figure 32nd
28
Figure 32c
Figure 32d
29
Making this association, the system is ready for use.
2.3.4. Updates PBX
Updates to the software that came with the PBX and also update
own PBX are made automatically. The server software of the PBX search
files necessary to upgrade the Internet. The server software is updated
automatically updates the PBX Client machines connected to it and updates the
own PBX.
During the update:
- The server software of the PBX and the PBX Client are off.
- You can not make any calls and no calls
Incoming will be received.
- The Skype program will display a screen on the server computer requesting PBX
permission for the use Skype PBX server. The user must selectthe option to use the PBX S Kype. This window is shown in
Figure 15.
- A screen showing the progress of updating the Virtual Branch will open in
computers that have the Client installed PBX.
3. Programming
3.1. Entering the programming mode
To perform various settings in the PBX, the user must first be in the mode
programming. For this it is necessary that the user knows the password. If not
performing any configuration command for a certain period of time,
PBX exits the programming mode automatically.
3.1.1. Entering the programming mode via an extensionTo enter programming mode, the user should take the phone off the hook,
560XXXXXXXX dial, where XXXXXXXX is the password.
The first time you enter programming mode, you should use the
Password 00000000, which is the default password of the PBX.
After a certain time without receiving any configuration command, the
PBX exits the programming mode automatically. To exit
Figure 33
30
programming so that finished with the necessary settings, the user
should dial 561.
3.1.2. Entering the programming mode via software
To enter and exit the programming mode, the user must follow the instructions
below:
1. The user must
select the third
Preview Window
PABX, clicking on the site
indicated by the circle
red in Figure
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below.
2. Clicking the link
"General Settings".
3. Enter the Password
Access the field indicated
ENTER or clicking and typing
the arrow next to the field.
The default password for this
access is 00000000.
31
4. Then appear, this
viewing window, the
settings menu.
5. To exit
programming, the user
must click the "Exit
Setup "menu
settings.3.2. Access Password
Access Password is a password of eight numerical digits that allows the user to enter the
programming mode of the PBX.
3.2.1. Change Password Access through an extension
To change the password via an extension, the user must be in
programming and dial # # 148XXXXXXXX. Where XXXXXXXX is the new password
access.
32
3.2.2. Change Password Access through software
To change the password, the user must
select the sub-menu "SettingsMajor "in the menu mode settings
programming.
Figure 34 shows the window for changing
password. The user must enter this window
current password in "Password
Current "and enter the new password in
fields "New Password" and "Confirm Password" and
click OK. If the current password is correct
and confirming your new password is equal to
password, there will be no error window.
Figure 34
33
To save the changes made in this sub-menu and return to menu
settings, the user must click on the link "Yes, I want to apply these changes."
This option is shown in Figure 34.
If the user clicks on the link "No, I wish to return to the list of settings" the
changes are not saved and hence will not be considered valid.
3.2.3. Access Password Configuration Factory
In factory setting, the Access password is: 00000000 So much for access by
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software, how to access the extension developer.
3.3. Attendance Lines
The presence of the line indicates whether there is a telephone line connected to that line. If the
line
should be set to this line, otherwise the line should be configured as
absent.
The lines of the PBX can only become active if they are configured as gifts. A
line configured as absent can not receive incoming calls and can not be used
to make outgoing calls.
3.3.1. Configure the presence of lines through an extension
To configure the presence of lines, the user must dial from an extension and this
now in programming mode:
# 0001 # - To make an online gift.
# 0000 # - To make a line not installed.
# 0011 # - To make this line 2.
# 0010 # - To make the line 2 is not installed.
# 0021 # - To make this line 3.
# 0020 # - To make the line 3 is not installed.# 0031 # - To make the line this April.
# 0030 # - To make the line 4 is not installed.
34
3.3.2. Configure the presence of lines through software
To configure the presence of the lines is
must be in programming mode
and select the sub-menu "Settings
Line. " At the top of the screen PBX
select which line will be configured
(As indicated in the figure).
If there is a telephone line installed(This line) the field "line is
This "should be selected,
otherwise (line not installed) the field
must be cleared.
To save the changes made in this
sub-menu and return to the settings menu, the user must click on the link "Yes,
I wish to apply these changes. "
3.3.3. Factory set for the presence of lines
In its default configuration, the lines are configured as 4 lines present.
3.4. Presence of extensions
For an extension of the PBX in activity, it is necessary that it be configured
like this. There should always be an extension that is present, otherwise he, there would be
way to program the PBX extension via programmer. For this reason, the extension twenty (20) is
the extension
that is always present, and you can not configure it as not installed. In the PC software
appear only icons for the extensions configured as present in
system.
3.4.1. Configure the presence of extensions through an extension
Table 1 shows the codes to configure the presence of extensions. To configure it, the user
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must be in programming mode and dial:
35
NO
INSTALLED
THIS
Extension # 20 # 0040 # 0041 #
Extension # 21 # 0050 # 0051 #
Extension # 22 # 0060 # 0061 #
Extension # 23 # 0070 # 0071 #
Extension # 24 # 0080 # 0081 #
Extension # 25 # 0090 # 0091 #
Extension # 26 # 0100 # 0101 #
Extension # 27 # 0110 # 0111 #
Extension # 28 # 0120 # 0121 #
Extension # 29 # 0130 # 0131 #
Extension # 30 # 0140 # 0141 #
Extension # 31 # 0150 # 0151 #
Table 1Examples:
The code # # 0120 extension 28 defines as not installed.
The code # # 0071 extension 23 defines as a gift.
3.4.2. Configure the presence of extensions through software
To configure the presence of extensions, the user must be in mode
schedule and select the sub-menu "Settings branch."
At the top, select the extension to be configured as shown in Figure
35.
If the extension is installed, the field is present Extension "should be selected
the way it is shown in Figure 36, otherwise this field must be
unchecked.36
Figure 35
To save the changes made in this sub-menu and return to menu
settings, the user must click on the link "Yes, I want to apply these changes."
3.4.3. Factory set for the presence of extensions
In factory setting, the 12 branches are set up as extensions
present.
3.5. Dial Type
The PBX allows the user to choose between two types of signaling Dials
- Signaling decadic, pulse dialing;
- Multifrequency signaling, dial tone.
3.5.1. Set the dial type through an extension
Table 2 shows the codes used to configure the dial type of each
line. To make the configuration, the user must be in programming mode and
enter the code that is in the same line as the dial type and the desired
same column as the line to be configured.
Line 1 Line 2 Line 3 Line 4
Touchtone dial # # 06800 # # 06900 # 07000 # # 07100 #
Decadic Dial # 06801 # # 06901 # # 07001 # # 07101 #
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Table 2
Example: The user enters the programming mode and dial # 07000 # to set
that Line 3 will so touch-tone dial, or dialing tones.
Figure 36
37
3.5.2. Set the dial type via software
To set the dial type, the
user must be in mode
schedule and select the sub-menu
"Line". The line will be configured
must be selected at the
window.
To set the dial signaling
this line, the user must select the
desired option under "Type of
Dialing "
"Tom" for dial-tone and
"Pulse" dialing for decades.To save the changes made in this sub-menu and return to menu
settings, the user must click on the link "Yes, I want to apply these changes."
3.5.3. Factory setting for the dial type
In the default setting of the PBX dial signaling is decadic.
3.6. Answering incoming calls
Incoming calls are calls originating outside the PBX, whose fate are the lines
connected to it. Calls can be answered two different ways
depending on configuration. These forms are the way of customer service and how to
residential care. Both will be explained below.
3.6.1. Mode of customer service
It is a way of setting attendance lines of the PBX where callsentrants are initially received by an extension with the specific function of
operator. The extension configured in this way is called the first responder
line. If the first responder does not answer the call after a number
Configurable ring, it is forwarded to the second responder, in which
should play again, returning, if necessary, for the first responder, and
so on, until the fulfillment or waiver of the originator of the call.
Example:
Conditions:
Mode of attendance of online shopping 3;
* 1 attendant (operator) of the line extension 3 25;
2 attendant (transfer) line extension 3 31;
38
Number of taps needed for the call is routed to the second
Attendant 3;
In this case, when an incoming call is received on line 3, the extension rings or 25
will beep (busy) by the time equivalent of three rings (about 15
seconds). After this interval, if the call has not been answered, it will be forwarded
to extension 31, which will ring for 15 seconds, returning, if necessary, to extension
25. This process happens repeatedly until the call is taken or the abandonment of
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its originator.
3.6.2. Way home
The answer mode is typically used in residential homes, because
has no extension with the specific function of the operator. When a
incoming call is received, all extensions associated with online play
simultaneously. If, when a call is received, an extension of
attendants are busy, who is occupying hear beeps indicators
incoming call. This occurs until the call is answered by anyone
them, or until the caller gives up.
Each line can be individually programmed mode
commercial or residential care.
Example:
Conditions:
Mode 2 line answering Residential;
Extensions attendants line 2 26, 28, 30 and 31;
Status extension 26 busy;
In this case, when an incoming call is received on line 2, extensions 28, 30 and 31
should play. The extension 26 will hear beeps until the call is answered or their originatorgive up. Unscheduled extensions as answering the line will not be signalized
incoming call.
3.6.3. Selecting the way to commercial or residential care
3.6.3.1. Select the mode of service via an extension
To select answering mode, the user must be in programming mode
and type:
# 0640 # - To set the answer mode of the line as a business.
# 0641 # - To set the answer mode as a residential line.
# 0650 # - To set the answer mode of line 2 as commercial.
# 0651 # - To set the answer mode of line 2 as residential.
39# 0660 # - To set the Answer Mode line 3 as commercial.
# 0661 # - To set the Answer Mode line 3 as residential.
# 0670 # - To set the answer mode of line 4 as commercial.
# 0671 # - To set the answer mode of line 4 as residential.
3.6.3.2. Select the service mode via software
To select answering mode
a line, the user must be in
programming mode and select the
sub-menu "Line." The line should be
selected at the top of the window.
To configure the line as
residential, the field "Residential" shall
be selected.
To configure the line as commercial
the field "Commercial" should be
selected.
To save the changes made
this sub-menu and return to menu
settings, the user must click the
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link "Yes, I want to apply these
Changes. "
3.6.3.3. Factory settings mode for incoming call handling
In its default configuration, the four lines are set to all residential and
extensions are configured as attendants.
3.6.4. Defining business answering mode
3.6.4.1. Defining attendants on commercial way through an extension
3.6.4.1.1. Setting the first responder
To set the first responder in the commercial mode, type:
# # 128RR - To set the RR as the first responder extension of Line 1.
# # 129RR - To set the RR as the first responder extension of line 2.
# # 130RR - To set the RR as the first responder extension of line 3.
# # 131RR - To set the extension as a first responder RR line 4.
Where RR is an extension number ranging from 20 to 31.
40
Example:
# 12827 # - Sets the extension 27 as a first responder in line 1.
3.6.4.1.2. Defining the second attendantTo set the second attendant commercial mode, type:
# # 132RR - To set the RR as the second attendant extension of Line 1.
# # 133RR - To set the RR as the second attendant extension of line 2.
# # 134RR - To set the RR as the second attendant extension of line 3.
# # 135RR - To set the RR as the second attendant extension of line 4.
Where RR is an extension number ranging from 20 to 31.
Example:
# 13231 # - Sets the extension 31 as a second line attendant.
3.6.4.2. Defining answering mode through commercial software
To set the answering mode
commercial, the user must be inProgramming and select the submenu
"Line". The line will be
set must be selected
top of the window.
To set the first responder,
must select the extension that will
act as first responder in
field below the "First
Attendant. "
To set the second attendant,
must select the extension that will
function as the second attendant
field below the "Second
Attendant. "
To save the changes made
this sub-menu and return to
settings, the user must
Clicking "Yes, I wish to apply
these changes. "
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3.6.4.3. Factory settings regarding answering mode commercial
41
In its default configuration, the first responder to a business line is the extension
20 and the second attendant is the extension 21, for all lines configured mode
commercial.
3.6.5. Defining residential answering mode
3.6.5.1. Defining answering mode through a residential extension
Table 3 shows the codes used to program the extensions of each line in answering
way home. Enter the code contained in the corresponding row and column to extension
corresponding to the line to enable the extensions as answering each line.
ENABLE
Line 1 Line 2 Line 3 Line 4
Extension # 20 # 0161 # 0171 # 0191 # 0181 # # #
Extension # 21 # 0201 # 0211 # 0231 # 0221 # # #
Extension # 22 # 0241 # 0251 # 0271 # 0261 # # #
Extension # 23 # 0281 # 0291 # 0311 # 0301 # # #
Extension 24 # 0321 # 0341 # 0331 # # # # # 0351
Extension # 25 # 0361 # 0371 # 0391 # 0381 # # #Extension # 26 # 0401 # 0411 # 0431 # 0421 # # #
Extension # 27 # 0441 # 0451 # 0471 # 0461 # # #
Extension # 28 # 0481 # 0491 # 0511 # 0501 # # #
Extension # 29 # 0521 # 0531 # 0551 # 0541 # # #
Extension # 30 # 0561 # 0571 # 0591 # 0581 # # #
Extension # 31 # 0601 # 0611 # 0631 # 0621 # # #
Table 3
Example:
The code # # 0221 extension 21 as the active mode attendant residential line 3.
Table 4 shows the codes used to deprogram attendant extension of each line in
way home. Enter the code contained in the corresponding row and column to extensioncorresponding to the line to disable the extensions as answering each line.
DISABLE
Line 1 Line 2 Line 3 Line 4
Extension # 20 # 0160 # 0170 # 0190 # 0180 # # #
Extension # 21 # 0200 # 0210 # 0230 # 0220 # # #
Extension # 22 # 0240 # 0250 # 0270 # 0260 # # #
Extension # 23 # 0280 # 0290 # 0310 # 0300 # # #
Extension 24 # 0320 # 0340 # 0330 # # # # # 0350
Extension # 25 # 0360 # 0370 # 0390 # 0380 # # #
Extension # 26 # 0400 # 0410 # 0430 # 0420 # # #
Extension # 27 # 0440 # 0450 # 0470 # 0460 # # #
Extension # 28 # 0480 # 0490 # 0510 # 0500 # # #
Extension # 29 # 0520 # 0530 # 0550 # 0540 # # #
Extension # 30 # 0560 # 0570 # 0590 # 0580 # # #
Extension # 31 # 0600 # 0610 # 0630 # 0620 # # #
42
Table 4
Example:
The code # # 0220 extension disables the answering mode 21 as residential line 3.
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3.6.5.2. Defining residential answering mode via software
To set the answering
commercial way, the user must
be in programming mode and
select the sub-menu "Line."
The line must be configured
be selected at the top
the window. This line should be
configured so as to residential.
Selected fields below
"Answering" indicate which
handsets are configured as
attendants, or in the case of
an incoming call for that
line, all extensions that were
selected during this
configuration will receive the
call.Fields that are not
selected branches indicate the
they will not touch the case of a
incoming call to that line.
To save the changes made
this sub-menu and return to
settings menu, the user
must click on the link "Yes, I wish
implement these changes. "
3.6.5.3. Factory settings in relation to answering the way home
In the factory configuration, all extensions are enabled as attendantsresidential, for all lines configured as residential.
43
3.6.6. Defining the number of rings before answering alternating extensions
The number of rings before answering switching branches is the number of times the extension
first of rings before answering the call is transferred to the extension of the second attendant
automatically. It is also the number of times the extension rings before answering the second
call back the extension of the first responder.
The number of rings before answering the switch from 0 to 9 strokes. If equals 0,
incoming call is not forwarded to the second responder, will continue playing in
extension of first responder until it is met or there is withdrawal from the originator of
call.
3.6.5.3. Defining the number of rings through an extension
To set the number of rings to switch the answering machine, the user must be in
programming mode and enter # # 177N where N is the number of rings desired. The
number of rings can vary from 0 to 9. If the option chosen is 0, there
alternation of attendants.
3.6.5.4. Defining the number of rings through software
To set the number of rings to
switch the answering machine, the user must
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be in programming mode and
select the sub-menu "Settings
Main. " The user must type in
field labeled "Ringtones
Switching the "number of rings
desired. To save changes
achieved in the sub-menu and return
the settings menu, the user
must click on the link "Yes, I want to apply
these changes. "
3.6.6.3. Factory set for the number of rings before switching branches
Attendants
In factory setting, the number of rings before the answering machine mode switch
trade is equal to 9 rings.
3.7. Routes call routing
Routes are groupings of lines used for routing of outgoing calls
performed by the PBX. A line can be in one or more routes, and a route can have a
or more lines. A set of telephone prefixes can be associated with a route. Thus,when the PBX detects that the number dialed by the user appears in the table of prefixes
44
a route, then this call is routed through this route. That is to say that
call is made using one line of the route.
Example:
Conditions:
Line Route 1 0 A carrier;
2:03 Line Route 2 B carrier;
Line Route 4 4 line converter has a common cell line;
Any connection to route phone is made by 4 and, consequently, the line 4;
The DDD and IDD connections are made by Route 2, and lines 2 and 3, which are the sameoperator;
The local calls, free services and paid services are made by one route, ie by
Line 1;
Table 5 shows the associations of lines and routes necessary to meet the conditions
described above.
Route 0 Route 1 Route 2 Route 3 Route 4 Route 5 Route 6 Route 7
Line 1 X
Line 2 X
Line 3 X
Line 4 X
Table 5
45
3.7.1. Defining Routes for each line
3.7.1.1. Defining Routes through an extension
To set the route of a line, the user must be in programming mode and enter the code
on the desired combination. The codes used to enable the route of each line
are shown in Table 6.
Enable
Line 1 Line 2 Line 3 Line 4
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Route # 0 # 0721 # 0801 # 0961 # 0881 # # #
Route 1 # 0731 # 0891 # 0811 # # # # # 0971
Route 2 # 0741 # # 0821 # # 0901 # # 0981 #
Route 3 # 0751 # 0911 # 0831 # # # # # 0991
Route # 4 # 0761 # 0841 # 1001 # 0921 # # #
Route 5 # 0771 # 0931 # 0851 # # # # # 1011
Route 6 # 0781 # 0941 # 0861 # # # # # 1021
Route 7 # 0791 # 0951 # 0871 # # # # # 1031
Table 6
Example: Code # 0921 # enable route 4 to line 3.
To disable the route of a line, the user must be in programming mode and enter the
code that relates the line and the route that you want to disable. The codes used
disable the route of each line are shown in Table 7.
Disable
Line 1 Line 2 Line 3 Line 4
Route # 0 # 0720 # 0800 # 0960 # 0880 # # #
Route 1 # 0730 # 0890 # 0810 # # # # # 0970
Route 2 # 0740 # # 0820 # # 0900 # # 0980 #Route 3 # 0750 # 0910 # 0830 # # # # # 0990
Route # 4 # 0760 # 0840 # 1000 # 0920 # # #
Route 5 # 0770 # 0930 # 0850 # # # # # 1010
Route 6 # 0780 # 0940 # 0860 # # # # # 1020
Route 7 # 0790 # 0950 # 0870 # # # # # 1030
Table 7
Example: 0810 # # The code disables the Route 1 to line 2.
46
3.7.1.2. Defining Routes through software
To define the routes that have a particular line, select the sub-menu
"Line" and the settings menu at the top, select the line that willconfigured. Under the item "Routes:" select the routes to which this line will
belong.
To save the changes made in this sub-menu and return to menu
settings, the user must click on the link "Yes, I want to apply these changes."
3.7.1.3. Factory set for routes
In the factory settings of the PBX, some routes are already associated with the lines.
Line 1 is associated with route 0, row 2 is associated routes 0 and 1, line 3
is associated routes 0 and 2, and line 4 is associated with 0 and 3 routes.
3.8. Categorization of extensions
The categorization is a function that allows the PBX to give permission for extensions
perform certain types of calls, depending on its configuration. To configure
what kind of connection can be made by each extension is used the table of prefixes. And to
whether the extension you are dialing may or may not make the kind of connection you want to
do,
table prefix is checked. If any extension is trying to make a connection that category
it is inserted does not, he hears the reorder tone, which is very similar to the tone of
busy. Thus, the user immediately find out if the connection you are trying to accomplish
is allowed or not by the category in which it is inserted.
Example:
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Settings:
The extensions included in the category 0 do any type of connection;
The extensions included in category 1 do any type of connection, except DDI;
The extensions included in category 2 are only for local calls and local phone;
The extensions included in category 3 just make local calls;
The extensions 22, 31 and 21 are placed in category 0;
The extensions 26 and 30 are placed in category 1;
The extensions are 20:25 under the category 2;
The extensions 23, 29, 24, 27 and 28 are placed in category 3;
Results:
In such case, when the extensions 22, 31 and 21 are to implement any kind of connection, they
can do it without any restriction, because they are included in the category 0;
47
The extensions 26 and 30 can do any type of connection, except for DDI. If these extensions
attempting to DDI, the line will have an error tone, which is very similar to the dial tone
busy. However, if you do any other type of connection, they carry
normally;
The extensions 20:25 can do any type of connection, except IDD, DDD and DDDcell, because the category in which they live do not allow these types of connection;
The extensions 23, 29, 24, 27 and 28 can only make local calls. If they try to accomplish
any other type of connection, the line will have an error tone;
Table prefix and category that suits above settings:
Prefix Category
00 ****
00 ** 00
0 01 ***
9 *** 2002
8 02 ***
7 *** 020 * 00 03
3.8.1. Defining the Category of an Extension
3.8.1.1. Defining the category through an extension
A shows the codes used to set the category of an extension, where X is the category
you want to include the extension. The categories range from 0 to 7. To perform this
configuration the
user must be in programming mode.
48
branch code
# 20 # 161x
# 21 # 162X
# 22 # 163X
# 23 # 164X
# 24 # 165X
# 25 # 166X
# 26 # 167X
# 27 # 168x
# 28 # 169x
# 29 # 170X
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# 30 # 171x
# 31 # 172X
Table 8
Example:
The code # # 1672 extension 26 inserts into category 2. If there are any restrictions for the
category
2, extension 26 is to obey this restriction.
3.8.1.2. Defining the Software Category by
To define the category of an extension, select the sub-menu "Settings
Extension "and the settings menu at the top, the extension to be configured.
Select, in the field under "Category", the category to which you want this
extension belongs.
To save the changes made in this sub-menu and return to menu
settings, the user must click on the link "Yes, I want to apply these changes."
3.8.1.3. Factory Settings for Class of Extensions
In the factory settings of the PBX extensions are not categorized.
3.9. Conducting outbound calls
When an outgoing call is made, the PBX needs to make two decisions. First isnecessary to decide if the extension is allowed to make that call and, if the PBX
need to decide which line will be used to make that call.
To make these decisions, the PBX is based on two tables. The Category table is
used to decide if the extension is allowed to make the call and the table of routes is
used to decide which line is used.
Both tables have two columns, the first column contains the prefixes and the second
contains the class or course-related and that prefix.
Prefix is the set of four digits, where * (asterisk) represents any number, eg
*** 9 or 00 **.
3.9.1. Decision Process
The PBX compares the first 4 digits of the dialed number with the prefixes ofcategory table. We call number prefix all the four
first digits of the number dialed. The category required to perform this
call is related to prefix the category that most closely matches the prefix
number. If the extension you are making the call has the largest category
required category, the call is not performed.
If the extension you are making the call is less than or equal to the category
required category, the PBX passes to the second stage of the decision.
At this stage the PBX compares the prefix of the dialed number with the prefixes table
Route. The route to be used is related to the prefix that is most similar
49
with the number prefix. The PBX then uses a line associated with that route to
make the call. If no line associated with that route is at rest,
call can not be done.
Example:
PBX settings:
- Branches 20, 25 and 29 to 00 category
- Branches 23:31 category with 01
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3.9.2.
3.9.2.1.
3.9.2.1.1.
3.9.2.1.2.
n _t en UTF-8 2 1