introduction to org. behaviour
TRANSCRIPT
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Introduction tothe Field ofOrganizationalBehavior
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The Container Store and OB
The Container Store appliesorganizational behaviortheories and concepts. The
highly successful retailercarefully hires people withmatching values and positive
work attitudes, then empowersthem to serve customers.
N. B. Scott
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What are Organizations?
Groups of people whowork interdependentlytoward some purpose
Structured patterns ofinteraction
Coordinated tasks
Work toward somepurpose
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Organizational
BehaviorResearch
Understandorganizational
events
Predictorganizational
events
Influenceorganizational
events
Why Study Organizational Behavior
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Trends: Globalization
Global companies:Extend their activitiesto other parts of the
worldactively participate inother markets
compete against firms
in other countries
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Trends: Globalization
Implications ofglobalization:
New organizational
structuresDifferent forms ofcommunication
More competition,change, mergers,downsizing, stress
Need more sensitivity tocultural differences
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Trends: Changing Workforce
Primary and secondary diversity
More women in workforce and professions
Different needs of Gen-X, Gen-Y, and baby-boomers
Diversity has advantages, but firms need toadjust through:
cultural awareness
family-friendly
empowerment
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Trends: Employment Relationship
Employabilityemployees perform many tasks, not a specific job
Contingent work
no explicit or implicit contract for long-termemployment
Telecommutingworking from home, usually with a computerconnection to the office
Virtual teamsoperate across space, time, and organizationalboundaries; mainly communicate through electronictechnologies
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Trends: Information Technology
Affects how employees interactVirtual teamsTelecommuting
Affects how organizations are configuredNetwork structures -- alliance of severalorganizations
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Trends: Values and Ethics
ValuesStable, long-lasting beliefs about what is importantpersonal, cultural, organizational, professional
Importance of valuesGlobalization -- more awareness of different valuesValues replacing command-and-controlMore emphasis on ethical business conduct
EthicsMoral principles/values -- determines whether actionsare right/wrong and outcomes are good/bad
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Knowledge Management Defined
Any structured activity thatimproves an organizationscapacity to acquire, share, anduse knowledge for its survivaland success
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Intellectual Capital
Human capitalKnowledge that employees possessand generate
Structural capitalKnowledge captured in systems andstructures
Relationship capitalValue derived from satisfied customers,reliable suppliers, and others
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Knowledge Mgt. at Atlantic Baking
Rod Wilcox and his company,Atlantic Baking Group, quicklyacquired knowledge about how to
operate a cracker bakery byrehiring Nabisco employees whohad been laid off from this EastLiberty, PA, plant a year earlier.
AP/Wide World
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Knowledge Management Processes
Knowledge acquisitionGraftingLearningExperimentation
Knowledge sharingCommunicationCommunities of practice
Knowledge useAwarenessFreedom to apply knowledge
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Organizational Memory
The storage and preservation ofintellectual capital
Retain intellectual capital by:Keeping knowledgeable employeesTransferring knowledge to othersTransferring human capital to structuralcapital
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THANK YOU