Introduction to Off-Airport Baggage Processing SolutionsIATA GAPS application - 2018 July

Service by

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We’re helping airports and airlines manage their capacity, expand without building more infrastructure and encourage public transport utilisation.

We’re working together with

• Selects timeslot (1+3hr)• Accepts terms and conditions of carriage / XSB charges• Possible up to a year in advance

2 Driver collects bags at address

3 Bags transported to secure facility

• Multiple collections• Vans GPS tracked• Pax receives progress notifications

4 Bags Processed

• Bag seal and unique codes checked• Bags weighed ready for tagging / to check XSB• Various processing activities performed

5 Bags batched & shuttled to airport

• Sorted by departure• Taken into airport at off-peak times (early AM)• Delivery to agreed injection point/ agent handover

1 Passenger Books Online

6 Bags validated & Injected

• Pax present• ID & BP scanned• Bags sealed with unique code scanned• Reconciliation completed

• Bags unsealed (either individually or from vehicle, if airside)• Manifest validated• IATA tags scanned and activated at injection

7 Passenger flies “hands free”

• Tag codes sent to pax• Bags collected at destination carousel

Process variations depending on Agile or Enterprise solution

Introducing Off-Airport Baggage as a ServiceBaggage can now be checked-in from a customers doorstep and delivered to any destination

Fully Managed Solution | Front to Plane DoorProprietary app and technology manages a fixed workflow, from logistics, security, airline brand and policies and tracking

Logistics Sealing & Auditing Security & Airline Policies Tracking & Messaging

Airline Look and Feel: designed and serviced by AirPortr

Airline Benefits ➢ Premium experience for all

passengers, at no cost

➢ Ancillary revenue, when distributed

➢ Possibility to include in fares/ Premium product

➢ Reducing operating costs in airport

➢ Fully managed, supported, plug and play service

➢ Multi-lingual possible for key markets / audiences

Doorstep Experience: personal, customisable, safe and cost effective to scale

Injection Process

ENTERPRISE

Enterprise focuses on pre-processing, off airport and batched deliveries to an airside injection point.

• Bags IATA tagged at secure facility and XSB charges applied, triggering email to customer, prior to delivery to airport

• Following x-ray screening, batches of baggage loaded onto shuttle vehicle which is then sealed

• Baggage driven to airside control post

• Delivered to airside injection point which feeds into airport system for Hold Baggage Screening

• When cleared baggage delivered direct to aircraft (following normal procedures)

Unlocks large scale operational cost savings for airline as requires no airline resources (technical or operational).

Customisable for each airline, location and situation. From fast and light for low cost trials to large scale at an airline hub.

AGILE Agile solution is ideal for a fast deployment, to enable services to be operational within 30 days.

• Sealed baggage delivered to relevant airport terminal following x-ray screening at secure off-airport facility

• Drivers deliver baggage in cages to airline check-in area

• Handover to airline at delivery point, using either;

• Airline check-in desk / staff travel

• Self-Service Kiosk (SSK) or Auto Bag Drop (ABD)

• Security seals removed at airline handover

• Pax documents re-generated on app (Boarding Pass, ID, unique seal numbers) for checks, if required

• Barcode scanned by airline equipment to retrieve pax PNR

• Any XSB payments processes (as outlined in previous slide)

• IATA tags applied and scanned by app (email with IATA #’s auto sent to customer), completing injection process

Very light touch requiring minimal airline resources up-front, in designing and agreeing new processes, plug and play with existing infrastructure.

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We’re getting London’s airport passengers moving mode of transport…

Almost 50% of customers using London bag check-in services have changed their mode of transport with over 90% of those now taking the Tube or Train, instead of private cars and taxis

Data source: >1,000 Airportr users surveyed

64%Percentage of AirPortr bookings with a single traveller

Single travellers praise it for efficiency and time saving

Give it an NPS of 83

 

96Average NPS score users 60+ years old

Often citing issues with mobility Representing 14% of all bag check in bookings

 

3.3Average number of bags for bookings with kids

Under 18’s represent over 11% of all users

Parents call the service a “life saver”

Thousands of customer reviews

70,000+ bags checked-in & delivered

Day of flight•Restricted when travelling to/ from work

•In destination, hotel check-in/ out is an issue

•Poor choices for those staying in Airbnb

Getting to airport•Train / tube is cheaper/ faster, but difficult with bags

•Smaller car or taxi can be taken, if no bags

•Oversized items are difficult either way

Checking in•Avoiding queues, particularly helpful at peak

•Faster travel through airport, straight to security

•Easier wayfinding, no need to find airline desk

Customer Experience

BenefitsStats

Benefits to airports and airlines 1Benefit Why Requirement

Potential Success metric with 2% take up in LHR T5

Improved customer rating of Airport and

Airline

AirPortr enables stress free travel for passengers with bags

excess charge resolution

Increased airport and airline NPS score (>80)

Reduction in check in queues/ increased

available floor spaceLess passengers checking in bags themselves

dedicated injection point

6.2% reduction in queue length in T5

Increased average retail spend

Passengers spend more time airside, so more time to spend

noneAirside average spend of AirPortr

customer > avg passenger

Increased desk check in capacity

AirPortr bags no longer occupy agentsdedicated injection

pointAirPortr handles daily the equivalent of

8 full time check in staff shifts

Reduction in check in infrastructure needs

during peak times

By using AirPortr to flatten peaks, less check in desk space is needed

dedicated injection point

over 1500 bags processed by AirPortr on peak days

Benefits to airports and airlines 2Benefit Why Requirement

Potential Success metric with 2% take up in LHR T5

Increased excess bag ancillary revenue

AirPortr sells excess bag and upgrades on behalf of airline

excess charge resolution

Ancillary revenue per AirPortr passenger > avg passenger

More balanced loads in bag handling system via

timed injections

By injecting at optimal times, AirPortr bags help reduce

dedicated injection point

5% departing bags injected at off-peak times

Enhanced resilience in case of baggage system

failure

AirPortr bags can avoid landside or busy areas entirely under contingency scenarios, helping

resolve disruptionairside injection

AirPortr bags go straight to the airside FIS facility for sorting

Enhanced brand perception of Airport and

Airline

AirPortr fits well with a “Smart Cities”, “Baggage as a Service” and Innovation-driven brand

nonePositive press / social media on Airport

and Airline forward thinking attitude

Time to meet the team helping Off-Airport processing take offWe were the first in the world to create a digital service for airlines, enabling passengers to have bags checked-in anywhere. We secured a partnership with first airline customer BA, in late 2016 and we’ve assembled an experience team to ensure it becomes embedded in the way we all travel in the future.

Oliver Ahad, CMOCustomer, sales and marketing

lead, having just joined team from role as Head of BA.com

and Mobile Channels

Randel Darby, CEOFormer frequent frustrated

flyer, with PE background who had an ambitious idea about a

smarter transport model.

Charmain Manning, CFOCommercial lead. Experienced

CFO with digital service companies. Former Head of

Finance at FT.com

Haroon Latif, VP Engineering.NET tech and engineering

lead. Ex dunnhumby experience working with big

data.

Paul Mewett, CPOLeading product and network

development. Ex American Airlines and Vancouver Airport

Innovative Travel Solutions.

JD Piquard, Service DesignerEngineer and lead service

designer, from origination of bag check-in service.

Background with JLR and drone startups.

Shaun Simons, Data ScienceData science lead. Previously ran optimization programmes

for Momondo Group/ Cheapflights.

Gerry Power, GM OperationsOperations lead, experienced

logistician. MD TNT global businesses creating network of

global airline carriers.