introduction to mobile monday switzerland #38 - mobile field services
DESCRIPTION
Introduction to Mobile Monday Switzerland's event #38 on Mobile Field Services. Presented by Torsten Svensson on 13th Oct. 2014TRANSCRIPT
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MoMo CH #38 Mobile Field Service Zürich - October 13, 2014
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About Mobile Monday
Who? • 90 chapters organised around the world, started in Finland in 2000 • 200,000 mobile industry professionals, developers and influencers
!What?
• Networking by organising events to share ideas, best practices and trends from global markets
!How?
• Non-profit organisation (association) of volunteers
!When?
• On the 1st Monday of the month or sometimes during the month
!Where?
• Worldwide (Rio, Singapore, Miami, Sofia, Toronto, Copenhagen,…) • Switzerland (Zurich, Lausanne, Bern, Fribourg)
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Who we are? What do we do? Do you want to join us?
Interesting topics • Identify, discuss and select relevant and interesting topics • Relevant and synergistic to the mobile industry at large
Events • Organising events to share ideas, best practices and trends from global markets • Identify and recruit interesting, thought leading speakers • Logistics, preparations, set up and execution • Invite participants from our respective networks and eco systems • Identify and recruit sponsors (Season sponsors and Event sponsors)
Evolve • Help influence the agenda for everything mobile in the Swiss (and global) market • Position Mobile Monday as a meeting place, a catalyst and a foundry for disruptive and great ideas • Serve a community of entrepreneurs, startups, developers and investors • Inspire our community at large
New committee members and contributors are wanted! • We are always looking for new members to our organising committee that can contribute • If you can contribute with great ideas and dedicate some time and effort - please contact us!
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Our Sponsors
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Evening Sponsors
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Agenda
• 18:00 - Registration and welcome
• 18:15 - Introductions
• 18:30 - TSIA, Markus Schwarz
• 19:00 - Alstom Power, Gert-Jan den Boer
• 19:30 - coresystems, Jos Nickmans
• 20:00 - Panel Q & A
• 20:15 - Apéro & networking
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Where IT is going? http://www.cnet.com/news/where-it-is-going-cloud-mobile-and-data/
Source CNET April 23, 2012
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Drivers• Service as a competitive advantage & differentiator
• Customers want SLA’s and uptime, looks for best TCO
• Products and Systems is increasingly digital, also in the analog world. SW and HW borders blurring everywhere
• Services mission critical in delivering the best TCO
• By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. Source: Gartner
• Service is a business - with its own P&L
• Maximise efficiency and optimise cost of service
• Services Innovation and monetisation
• Recruitment and retention - generation shift to Digital Native
• Engineering “on-site”
• Direct link between customer service and Product Engineering and R&D
• Optimise the use of few critical experts to many technicians
• IoT
• 200B smart objects expected in 2020 Source Intel
• Context aware and personalised solutions and services
• Tangible and Intangible customer benefits
• Business drivers and TCO
• Customer Experiences and Satisfaction
• Hidden treasures….
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• Upcoming events from Mobile Monday Switzerland
• MoMo #39: Mobile Sales
• MoMo #40: Digital Mobile Marketing
• MoMo #41: Mobile Music/Media/Content
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Agenda
• 18:00 - Registration and welcome
• 18:15 - Introductions
• 18:30 - TSIA, Markus Schwarz
• 19:00 - Alstom Power, Gert-Jan den Boer
• 19:30 - coresystems, Jos Nickmans
• 20:00 - Panel Q & A
• 20:15 - Apéro & networking
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Thank you - and see you soon again at another exciting MoMo CH event!