introduction to metricus it decision making software

Metricus

An introduction to Metricus

IT decision making software

Copyright © 2009, ITpreneurs Nederland B.V. All rights reserved.

Metricus Overview

Innovation Award Nomination for Metricus

Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Award by three independent juries.


Metricus Overview

IT Performance Management - 2003

CXO Systems surveyed 1400 CIOs in 2003. Key findings included:

“..most IT executives spend more than a day per week gathering information..”

The frequency with which CIOs gather information related to different functions does not correlate well with the importance of those functions.”

The majority of information is received via multiple channels and needs to be collated bottom up. The following graph is an excerpt from the report:


Metricus Overview

IT Performance Management – 2008/9

Only 6% of IT managers have access to efficiently produced IT performance information.

Source: ‘Trends in IT Performance Management’, 2008/9, ITpreneurs.Survey and interviews amongst 99 IT executives and consultants in five continents

+ Collecting data from various sources + Converting data into logical numbers + Building complex Excel sheets= Highly Ineffective


Metricus provides you a bird’s eye view of the health of your IT processes and activities

Best Practice Metrics that make sense to the

business

Scorecards and performance

analysis to measure outcomes

Measure Manage Improve

Trending information and benchmarking for

informed decision making

SaaS Metricus IT Performance Management Framework

ITIL v3 continual service improvement

Built on


Pick and Choose Modules that are relevant to you

Metricus Workspace

Metricus Modules™ include everything an organization needs to measure, manage and improve specific IT processes

Modules for all ITIL processes

For IT Governance Processes

Green IT Cost Control Balanced

Scorecard

The following modules are available


Characteristics of Metricus Modules

Initial configuration included, optional support packages available

Data management part of initial configuration

End-user training via the web

First module subscription requires minimum of 5 users

Scalable Module structure, add modules when required

Globally accessible, browser based, fully managed


Some of the Metricus benefits…..

Modules for ITIL

Green IT

Modules for IT governance

Cost-Control

Best practice Knowledge included Globally accessible

Flexible “30 minute” deployment Customer Enablement

Training programs for your key staff

Access to benchmarking data

Customer Support

Simple data upload

Access per user

Fully managed environment

Browser based

Your own metrics

And 20 more modules

Everything you need to manage your IT performance

Pay as you go Deploy Metrics that everyone

else uses Reduce your TCO


Easy data management

Data transfer from your service management suite is simple and easy to use

• Export data from your service management tool into Metricus Templates

• Upload templates via FTP to Metricus

• Metricus processes your data and transforms it to information


Example Incident Management Module

CollaborateProvide comments with graphs, manage issues and documents

IT KPIs – 25 practical, pragmatic, usable KPIs

TrendingTrending information to analyze KPIs in detail

SettingsManage definition, set target, tolerance, data criteria


Example Service Desk Module

Drill down into the detailsBenchmark different service desk sites across the world and drill down into the details of available data

IT KPIs – 25 practical, pragmatic, usable KPIs for managing your service desk operations across the world

DashboardsCall handling information, information on Service Requests and Incidents


Example Service Request Management Module

IT KPIs – Every Module includes at least 25 KPIs with information on the practical use, adoption and benefits of KPIs.

Analyze to the greatest extent possible Dynamic charts allow you to analyze data and create charts that are most relevant to you

Add your own KPIs

Simply add your own KPIs or modify KPIs to the Module and publish them to a dashboard


Example Change Management Module

Comprehensive DashboardsA typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information. These two elements together allow you to take adequate decisions for the future

Six Sigma charts

For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes


Example Balanced Scorecard Module

For Visio experts

Metricus allows you to create and upload Visio charts and link KPIs to Visio components. For every Module specific templates are available but you can also create your own

Manage KPI categories

For all areas in the IT balanced scorecard KPIs are available. We categorized them according to customer feedback, but you can create your own sub categories


Some other features of Metricus

Easy Data TemplatesEvery Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to

Define your reporting structureThis allows you to define your reporting structure. Do you want to report per department, geography or team?

Initiate actions or projectsAssign tasks to users, initiate projects or provide comments to reports

Manage access rightsAssign dashboards to users and manage who sees what

www.metricus.comfor more information visit

introduction to metricus it decision making software

Technology