introduction to management information systems chapter 1 mis and you htm 304 spring 06
TRANSCRIPT
Introduction to Management Information
Systems
Chapter 1 MIS and You
HTM 304
Spring 06
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Definition of MIS
The Development and Use of Information Systems that Achieve
Business Goals and Objectives
Three Key Elements:
Components of an Info Sys
Development and use of the IS
Achieving business goals and objectives
Three Key Elements:
Components of an Info Sys
Development and use of the IS
Achieving business goals and objectives
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I. Information Systems
Definitions:
System: A group of components that interact to
achieve some purpose
Information System ( give the definition by yourself)
Example:
non computer-based IS: a schedule sheet posted outside the
classroom telling us the classroom reservation information
computer-based IS: WebCT, Online course registration
system, online banking system, etc.
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What is Information?
Four different definitions
Knowledge derived from data
Data presented in a meaningful
context
Data processed by summing,
ordering, averaging, grouping,
comparing, or other similar
operations
A difference that makes a difference
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Examples of Information Systems
Raw Data Information
1. Jeff Parks earns $10.00 per hour.
2. George Hanes get 83 in his mid-exam of BUS304
3. Gary spent $200 in Bestbuy on Dec 15, 2006
4. Dallas Mavericks has won 36 games and lost 9 games in the new season
1. Jeff Parks earns less than the average hourly wage of his department
2. The average score of BUS304 is 77
3. The total sale of Bestbuy is $708,000 on Dec 15, 2006
4. Dallas Mavericks is now ranked #1 team in NBA western conference
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Information is Subjective
Information in one person’s context is just a data point in another person’s context
Context changes occur in information systems when the output of one system feeds a second system
Information conveys meaning, which contains the information providers’ point of view. (Information manipulation)
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Characteristics of Good Information
Read p.11-13, describe the five characteristics of
good information
Accurate Good information shall be accurate. However, there are a lot information that’s inaccurate. Be careful!Example: managers & financial analysts may manipulate earnings to mislead investors
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Characteristics of Good Information
Read p.11-13, describe the five characteristics of
good information
Accurate
Timely
Good information shall be delivered to the right person at the right time in order to make the right decision. Example: many companies keep outdated customer contact information, which is a waste of time and money.
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Characteristics of Good Information
Read p.11-13, describe the five characteristics of
good information
Accurate
Timely
RelevantInformation is subjective. Good information shall be relevant to the reader which helps make good decision.Example: a list of customer activities is relevant to the marketing department but not that relevant to the CEO.
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Characteristics of Good Information
Read p.11-13, describe the five characteristics of
good information
Accurate
Timely
Relevant
Just SufficientUsers shall have all the available information in order to make the right decision. However, too much information will reduce efficiency.Example: use the credit score instead of the whole transaction history to evaluate a person’s probability to default.
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Characteristics of Good Information
Read p.11-13, describe the five characteristics of
good information
Accurate
Timely
Relevant
Just Sufficient
Worth Its Cost
In a business world, think cost-effectively: What is the value of information? How much does it cost to produce that information?Example: why not keep track of all the consumers’ activity?
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Characteristics of Good Information
Read p.11-13, describe the five characteristics of good
information
Just Sufficient
Worth its Money
Accurate
Relevant
Timely
-- Good information shall be SMART!
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Understanding the Five-Components
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The most important component
Your mind and thinking are the most important component
If you don’t know what to do with your information system’s information, you are wasting time and money.
You may not always like the aid of information systems. (Case Study 1-1 Page 20, answer question 2.)
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II. Development and Use of Info. Sys
You need to take an active role in every stage of the
information system’s development
It doesn’t matter if you are a programmer, database
designer, or only a user, you must be active in:
Specifying the systems requirements
Helping to manage the development project
Using the information system
System Analysis
System Design
System Implementation
System Maintenance
System Development Cycle
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III. Achieving Business Goals and Objectives
Businesses themselves do not “do” anything
Information Systems exist to help people in business to
achieve goals and objectives of business.
Case 1: Land’s End (Success)
-- Describe the critical role IT plays in supporting Land’s End
business operation
Case 2: IRS (Failure)
-- Identify the main reasons the BSM project failed
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Case of Land’s End
Questions:
1. List some of the high tech you’ve seen from the video
2. List some of the critical operations that are supported by IT/IS
3. Explain the system philosophy “keep day-to-day operation
running smoothly.”
4. Give an example how IT/IS help Land’s End collect critical
customer information.
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Extra Knowledge – TAM model
Technology Acceptance Model (TAM): Fred Davis, 1989, MIS Quarterly
Why is the word “perceived” critical in the two factors?
It’s all about the user’s feelings…
User Acceptance
Perceived Usefulness
Perceived Ease of Use
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Understanding New Information Systems
Focus questions on:
Organization impact (people)
System administration & Procedures to create or modify
Databases and other data to create
Programs to license
Hardware needs
Use the five-component framework to learn about new systems.
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Exercise
Describe the five components of a casher’s check-out system
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Career Path of MIS Major
CIO / IS Director
Information Center Manager
App. Dev. Manager
Project Manager
Operations Manager
System Manager
Programming Manager
Business Analyst
Systems Analyst
Systems Programmer
Emerging Technologies Manager
Network Manager
Database Admin.
Auditing or Computer Security Manager
Webmaster
Web Designer
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HTM 411 Database DesignHTM 411 Database Design
HTM 304 Intro to MISHTM 304 Intro to MIS
E-CommerceE-Commerce
HTM 427 MultimediaHTM 427 Multimedia
HTM 425 Sys. Analysis & Design
HTM 425 Sys. Analysis & Design
HTM 484G Web ProgrammingHTM 429 Java ProgrammingHTM 484G Web ProgrammingHTM 429 Java Programming
HTM 430 WirelessHTM 430 WirelessHTM 426 Tele CommHTM 426 Tele Comm
Seminar in ISSeminar in IS
Internship + PracticeInternship + Practice
HTM 304 supports the MIS curriculum
In every part of MIS courses, you should think about how it contributesto help the organization’s information flow -- How to provide the right information to the right person at the right time?
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Full Time Employment Statistics by Major:
(2006 undergraduate National wide)
Major Avg Standard Dev % of Reports
Accounting $40,670 $7,655 2%
ERB $48,870 $6,640 3%
Finance $48,530 $7,756 50%
Honors + BBA $50,050 $7,365 15%
International Business
$45,920 $9,584 3%
Management $42,460 $11,662 4%
Marketing $39,510 $8,772 13%
MIS $52,010 $5,815 11%
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What is in this semester
Management Information System:The management of a group of components the produces information and to achieve the business objective and goals
Discussing the components: (technical)
Chapter 3: hardware and software
Chapter 4: Database HTM 425
Chapter 5: Networking HTM 426, 430
How to put the computer-related components together to automate the business processes (technical + managerial)
Chapter 6: System Development HTM 425
How to use the IS to achieve strategic goals? (managerial)
Chapter 2: IS for competitive advantage
Chapter 7, 8, & 9: Intra- and inter- organizational IS
Chapter 10 & 11: IS & Security Management, IS as a career
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Summary
Definition of MIS: Management information systems is the development and use of information systems that help business achieve their goals and objectives.
What is an information system:a group of components that interact to produce information.
The five components of an information system hardware,
software,
data,
procedures, and
people.
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Summary (Cont)
Explain why you are the most important
component
Use the five-component framework to analyze an
Information System
Four definitions of Information
Why Information is subjective?
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Suggested Topic of this Week Blog
Read the chapter (including the security guide, the ethics guide, the opposite forces guide, and the problem solving guide) and talk about “MIS and You”
Your understanding of MIS, examples of MIS
Your use of MIS (career, school, daily life, etc)
How do you think you are connected to MIS?
How do you think the course MIS can benefit you?
Watch the video by Steve Cooper, CIO of the red-cross and discuss how to value information?