introduction to freshservice
DESCRIPTION
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organisations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.TRANSCRIPT
An overview
• IT teams are tired of complicated tools that come with a steep learning curve.
• On-premise software is expensive and time consuming to deploy and maintain.
• High attrition rate among IT teams because of low motivation.
CHALLENGES
WHY FRESHSERVICE
• A Simple interface that makes your work easier than ever.
• Configure, don’t customise. Spend time solving customer issues, not maintaining the tool thanks to the cloud/SaaS model.
• Motivate your team with a gamified service desk.
FRESHSERVICE AT A GLANCE
KEY FEATURES Self support portal
!Completely rebrandable service desk. !Self support portal designed to encourage users to solve issues themselves thus reducing load on the agents. !!!!
Coming soon !
Barcode/RFID Network Monitoring softwares
Server/Application monitoring softwares
KEY FEATURES Integration with third party apps
Improve team morale and motivation with built in game mechanics
KEY FEATURES Integrated game mechanics
ROADMAP
CUSTOMER SPEAK
We spend 80% of our time supporting internal customers. Freshservice helped us setup a helpdesk in less than an hour, with no infrastructure and no risk.
!Claus Rasmussen
Director IT - Belville Rodair
I am impressed with Freshservice’s functionality, interface, and ease of customisation. Awesome product!
!Adam Darack,
IT Manager - Town of Edgartown
“Sign up for your helpdesk at
freshservice.com/signup
Freshservice delivered on all fronts and instantly has my business running more efficiently.
!Jon Taylor
President - Bayon Consultants