introduction to bornevia customer support helpdesk software
TRANSCRIPT
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Customer support team inbox software
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Vision
“To empower and modernize customer service industry through the power of simplicity and collaboration”
Founded and secured first investment in late 2013 from an angel investor
Secured second round of investment from Beenos and East Ventures in 2014
Company
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What is Bornevia?
Customer support team inbox software
A simple customer service helpdesk software that unifies customer conversations from
Email Facebook Twitter Whatsapp Live chat (soon)
in a team inbox
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Why Bornevia?
Customer support team inbox software
1. Simple
2. Team-first
3. Highly multi-channel
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Simple
Customer support team inbox software
● Feels like email
● Less training
● 3 minutes setup
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Team-first
Customer support team inbox software
Support Inboxes are organized around team members and channels
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Highly multi-channel
Customer support team inbox software
All possible customer requests anywhere in one platform:
● Email● FB wall posts● FB comments● Twitter mentions● Twitter DM● Whatsapp● Live chat● Line● Call● SMS● FAQ helpcenter
*planned in Q4 ‘15 to Q3 ‘16
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Comes with advanced features as well...
Customer support team inbox software
Automatic ticket routing and workflowTicket categorization using hashtag
Customer history Comprehensive analytics dashboard
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Enterprise-grade security
Customer support team inbox software
1. All communications between client and server are encrypted with 128-bit strong SSL encryption.
2. Every Login credential and sensitive information are one-way hashed before storing, therefore there is no way to retrive the original information.
3. Every user input is sanitized to prevent XSS and SQL injection
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High platform reliability & scalability
Customer support team inbox software
1. Our core app and web service distributions are spread across AWS, Softlayer, and Digital Ocean data centers
2. 2x ( 512 GB of RAM, 64 Core Intel Xeon, Unlimited Gbps bandwidth)
3. Load and resources are load-balanced and distributed among 128 process workers
4. Instant fault recovery, automatic task takeover by surviving worker
5. Worldwide traffic of over 1,000,000+ tickets and activities processed
6. (new) Big data clusters deployment on Q3 2016
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Customer support team inbox software
Our cloud service serves +1600 global modern businesses in Indonesia, Israel, USA, Peru, India, Singapore, Malaysia, South Africa, and +70 more countries
Some of our customers
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Help setting up or customer support best practice advices
Customer support team inbox software
We respond instantly most of the time or in less than a few hours via email during working hours 7 days a week from Monday to Sunday.