introduction of the 787 dreamliner - imaintain · 2019-09-04 · introduction of the 787 dreamliner...
TRANSCRIPT
![Page 1: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/1.jpg)
Introduction of the 787 Dreamlinerat KLM Engineering & Maintenance
Flip MartensDirectorLean Six Sigma & Innovation
Case study on the application of HRO principles
Amersfoort4 oktober 2017
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 1
![Page 2: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/2.jpg)
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 2
Introduction 787 Dreamliner @ KLM
• First Delivery to KLM November 2015
• Configuration 787-9 (264M / 30C)
• Currently in Service 10 aircraft
• Orderbook 5 787-9, 8 787-10
• Average Daily Utilization 15.7 hours
• Schedule Reliability (15 min) 99.5%
![Page 3: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/3.jpg)
KLM Engineering & Maintenance
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 3
• 4,500 FTE• EUR 1.6B annual revenues• Total Maintenance Services for KLM fleet• Airframe, Component, Engine Maintenance for Other Airlines• Wordwide presence together with Air France Industries
![Page 4: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/4.jpg)
Entry into Service (EIS) process
• Process with 5 service readiness levels
• EIS team cross functional
• Simple cockpit (green/yellow/red)
• Boeing (OEM), GE (engine OEM) are team members and co-owner of the challenge
• Sprint early (i.e. 36 months before first delivery)
• It’s not the technology !!
• 4M approach (checklist and communication)
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 4
![Page 5: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/5.jpg)
Preoccupation with failures
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 5
![Page 6: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/6.jpg)
Reluctance to Simplify
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 6
• Sprint early (i.e. 36 months before first delivery)– It’s a change not a project
– It’s not (only) about technology – your processes will be impacted
– Build in milestones to prevent loss of focus
– Management buy-in & active involvement is key
– Don’t forget your stakeholders
• Stick to the plan– Or loss of focus will occur
• 4M approach (checklist and communication)– Makes your job to communicate much easier
![Page 7: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/7.jpg)
Sensitivity to Operations
• We are a Maintenance company but we think airline operations
• Make sure people are comfortable with the challenge
• Do not push for time
• Establish your dedicated team of “pioneers”
• Train and learn (from others)
• Start slow and see how you can pick up the pace
• 4M always leading
• Is the plan feasible ?
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 7
![Page 8: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/8.jpg)
Commitment to Resilience
• Completion = percentage of flights performed versus flights scheduled = 99.9%
• Standby aircraft, standby crew
• Allow time for maintenance not only scheduled but also buffer time for unexpected events
• … but managing the unexpected still a challenge
• Feasibility of timetable “robustness check”
• With all service providers to the airline
• Continuous improvement of aircraft reliability
• Ongoing program with Boeing and OEM’s
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 8
![Page 9: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/9.jpg)
Deference to Expertise
• Mechanics, engineers are trained and certified to a minimum standard (= legal minimum plus KLM requirements)
• Boeing and GE have expert support teams assigned to Amsterdam for the initial 3 months of operation
• Strong E&M business relation with Boeing, GE and UTAS (main 787 system provider)
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 9
![Page 10: Introduction of the 787 Dreamliner - iMaintain · 2019-09-04 · Introduction of the 787 Dreamliner at KLM Engineering & Maintenance Flip Martens Director Lean Six Sigma & Innovation](https://reader034.vdocuments.us/reader034/viewer/2022042711/5f71513b0dce200ce06856b5/html5/thumbnails/10.jpg)
4 oktober 2017 Introductie Dreamliner HRO case study - Version 0.1 10
Closure