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Introduction of SYSCOM (USA) Inc &
Business Solutions Department
SYSCOM (USA) INC.
Business Solutions Department
2020
2© 2020 SYSCOM USA INC. All rights reserved.
Company Profile
Admin 8%
Sales
/Sales SE
24%
Engineer: 68%
Employees(120+)
Location
[ Headquarter ]New York 1 Exchange Plaza
55 Broadway,11th Floor
New York, NY 10006
Tel: 212-797-9131 / Fax: 212-797-9132
[Branch Offices]Los Angeles21081 S. Western Avenue, Suite 240,
Torrance, CA 90501
Tel: 310.965.4100 / Fax: 310.965.4135
San Francisco/Bay Area1400 Fashion Island Boulevard, Suite 315,
San Mateo, CA 94404
Tel: 650-294-2500 / Fax: 650-294-2501
Tokyo, Japan100-0005
1-6-2 Marunouchi 21st Fl,
Chiyoda Tokyo 100-0005
Tel: 03 3216-7351 / Fax: 03 3216-7210
Business Name SYSCOM (USA) INC.
CEO Seishi Sato
Date of Incorporation May 24, 1990
Capital Investment $3,200,000.00
Stock Holders
Seishi Sato -- CEO (66.3%)
ITOCHU Techno-Solutions America, Inc. (33.7%)
3© 2020 SYSCOM USA INC. All rights reserved.
Sales Performance & Forecast (2015 – 2021)
4© 2020 SYSCOM USA INC. All rights reserved.
Services Provided
Business Solution (ERP)• ERP System Design & Consultation
• ERP Package Installation & Help Desk
• POS System Implementation & Help Desk
• Security & Business Improvement Consulting
• IT Policy Creation and Consultation
SI Solution (IT Infrastructure)• Network & Server System Design/Implementation• Server Virtualization / Storage Solution • IT Security System Design & Consultation• Unified Communication
( Voice / TV Conference / VoIP / Wireless )
• IT System Relocation / Office & Factory Cabling
IT Customer Service• System Operation & Maintenance
(24/7/365, Maintenance & Support)
• Help Desk Service• PC & Server On-Site / Remote Service • IT Professional Staffing• Emergency Trouble Call Acceptance
Cloud DC Service
• A Variety of IaaS/SaaS Solutions
(VPS/VDI/Bakcup/GroupWare/Mail)
• ERP/Business Operation Application Hosting
• Professional Operation Service
• Cloud Consultation Service
• Cloud System Establishment
• Cloud Operation Service
5© 2020 SYSCOM USA INC. All rights reserved.
New York, NY (Tri-state NY, NJ, & CT area)Los Angeles, CA (South California)San Francisco/ Bay Area, CA (North California)Tokyo, Japan
PARTNER 拠点Japan / Mexico / Brazil / London / Netherland / ASEAN Countries
シスコム拠点 主なプロジェクト実績拠点
**その他多数(上記地図参照)
FloridaAlabamaUtah
North CarolinaDenverArizona
Atlanta, GA
Detroit, MI
Honolulu, HI
Houston, TXSeattle, WA CANADA
Chicago, IL
Washington DC
Alaska
MEXICO, BRASIL その他南米都市
SYSCOM Office Locations / Project Base
Project Coverage: USA, Mexico, South America, ASEAN, EU
組織図
6@2020 SYSCOM(USA) INC. All rights reserved.
Board of DirectorsSecretaryTreasurer
CEO
Sales / Marketing
Engineering
Customer Relations
Tokyo Branch Office
EVP
SI Solution Div.
SYSCOM Organization
Consulting
Business Solution Dept.
NYSI Operation
SI Solution Dept. (San Francisco)
Sales / Marketing
ESI (Enterprise)Operation
Sales / Marketing
Engineering
SI Solution Dept. (Los Angels)
CLAVIS – CLOUD Operation
SI Solution Dept.(New York)
7© 2020 SYSCOM USA INC. All rights reserved.
Customer Support Flow
8© 2020 SYSCOM USA INC. All rights reserved.
Business Solutions Dept. Organization
Business Solutions Dept.
Project Management
Development,System Architect
Solution
Engineering
Customer Relations
• ERP Consultation and ImplementationMaintenance/Support
• Production Scheduling ConsultationAsprova Implementation Support
• Project Management• Documentation• Resource Management
• Customization and Support• System and Middleware Architect
• Consultation・Analysis• System Design
• Customer Relations• Contract Management
• RFP Support
9© 2020 SYSCOM USA INC. All rights reserved.
BSD Service Overview
• Consultation1)Pre-Implementation Analysis2)Business and Business Process Analysis3)FIT & GAP Analysis4)BPR Support5)Security Consultation6)Project Management
• System Implementation1)Parameter Setup2)Data Migration Support3)Configuration4)Deployment5)Environment Setup
• Development1)System Modification2)Customize 3)Data Migration Tool Development4)Report Modification
• User Training1)Key User Training2)End User Training3)Operation Manual Writeup
• Maintenance/Support1) ERP Operation Support2) Accounting and Operation
Helpdesk Support
BSD Service Overview
10© 2020 SYSCOM USA INC. All rights reserved.
SYSCOM-ERP Business Advantage
• Business Consultation Knowledge & Experience
• Expertise on North/South America and Mexico Business Operation and Government Requirements
• Experience on Interface Development with External System
• Application and IT Infra Total Support
• Seamless Communication (English, Japanese, Chinese)
• High Customer Satisfaction
(Continuous Maintenance Contract & Transfer from other partner)
• Internal Control, IFRS related consultation
• Microsoft Gold Certified Partner (ERP/Data Center)
• Microsoft Business Solution Partner (Cloud)
More than 1,000 customers in U.S. More than 50 ERP Implementation Projects
11© 2020 SYSCOM USA INC. All rights reserved.
Certification
Microsoft Dynamics ERP パッケージ
• Microsoft Dynamics AX 2012 Financials
• Microsoft Dynamics AX 2012 R3 Financials
• Microsoft Dynamics AX 2012 Trade and Logistics
• Microsoft Dynamics AX Distribution and Trade
• Microsoft Dynamics AX 2012 Installation & Configuration
• Microsoft Dynamics AX 2012 Installation and Configuration
• Microsoft Dynamics AX 2012 Development Introduction
• Microsoft Dynamics AX Development Introduction
• Microsoft Dynamics GP 10.0 Financials
• Microsoft Dynamics GP 10.0 Installation & Configuration
• Microsoft Dynamics GP 10.0 Inventory & Order Processing
• Microsoft Dynamics GP 2010 Installation & Configuration
• Microsoft Dynamics GP 2010 Inventory & Order Processing
• Microsoft Dynamics NAV 2009 Installation & Configuration
• Microsoft Dynamics NAV 2009 Core Setup & Finance
• Microsoft Dynamics NAV 2009 Manufacturing
• Microsoft Dynamics NAV 2009 Trade & Inventory
• Microsoft Dynamics NAV 2013 Core Setup and Finance
• Microsoft Dynamics NAV 2013 C/Side Solution Development Configuration
• Microsoft Dynamics Implementation Methodology (SureStep)
• Microsoft SharePoint 2010, Application Development
• Small Business Financials 9.0
• Microsoft Retail Management System 2.0 Headquarters
• Microsoft Retail Management System 2.0 Store Operations
• Microsoft Dynamics CRM 2011 Applications
Compliance
• CISA (Certified Information Systems Auditor)
• CISSP (Certified Information Systems Security Professional)
15 Bilingual Certified Consultants
(as of July 2017)
12© 2020 SYSCOM USA INC. All rights reserved.
Application Support
US Time(EST)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 GMT+9
Japan Time
15 16 17 18 19 20 21 22 23 24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 GMT-5
Global Support Hours
Time Difference
Multi-lingual
Incident
CupportOperation Support
English, Japanese, ChineseAround the Clock Coverage
Escalation FlowManufacture Support
Monthly Closing and Inventories
Report to HQ
13© 2020 SYSCOM USA INC. All rights reserved.
Microsoft Dynamics ERP
14© 2020 SYSCOM USA INC. All rights reserved.
Dynamics ERP + Dynamics 365 Series
〜2017Dynamics
ERP
2017〜Dynamics
365
Business CentralEnterprise Edition
Enterprise Solution
Targeting 200+ Employees
Minimum 20 User License
License Fee
$190/Month/User x 20 User~
Cloud and On-Premise Ver.
Operations, Financials, Sales, Purchasing, Inventory, Production Etc (=AX)
SMB Solution
Targeting 1~250 Employees
Max 300 Users
Cloud Only
Financials, Sales, Purchasing, Inventory, Production
(=Similar to NAV)
Cloud/SaaS Version is added as D365
Series
15© 2020 SYSCOM USA INC. All rights reserved.
Dynamics ERP Comparison
ERP Software Comparison
Dynamics AX Dynamics NAV Dynamics GP
Industory Complex/Global Distribution/ Trade/ M anufacturing Distribution/ Trade/ M anufacturing
Requirements Spec Complex Complex Standard
Internal Control Required Required Required
Accounting ○ ○ ○
MRP ○ ○ ○
Manufacture(Level 1) ○ ○ ○
Custamization Required Partly Required Partly Required
Note Custamazation Required EU Top Share US Specialized
For Medium to Large Businesses“Microsoft’s Flagship ERP Package”(Supported by many Microsoft partners who can support the development of industry-specific features)
For Small to Medium Businesses(Designed for businesses requiring variety of functions and
customized system)
For Small to Medium Businesses(Simple, “Out of the Box” solution meeting the US business
customs. There are many ISV in the US who are capable of developing additional modules.)
365 Dynamics 365 BC
16© 2020 SYSCOM USA INC. All rights reserved.
Achievement 12,000 Companies in 130 Countries
History Initially developed by IBM and Damgaard Corp in Denmark. Microsoft purchased in 2002. Currently, Microsoft Dynamics 365 is sold as aflagship ERP software in the Dynamics Series.
Version The latest version is Microsoft Dynamics 365 released in July, 2017
Feature Saas Solution for enterprises useMulti Company/Language/CurrencyCovers wide variety of customers’ requirements(Broad industry and operation coverage)Expanded for Operation StandardizationModule Layer Customization ConceptDifficulty of implementation:High
Dynamics 365 Enterprise Edit. (Formerly AX)
17© 2020 SYSCOM USA INC. All rights reserved.
Achievement 80,000 Companies in 150 countries
History 1983: Navision Software established in Denmark2002: Microsoft acquired and changed the name to Dynamics NAV2017: D365 Business Edition which is a basic ver of NAV was introduced on SaaS2018: D365 Business Central Released
Version The latest version is Microsoft Dynamics NAV 2017 released in October, 2016.SaaS version of Dynamics 365 Business Central will be released in April, 2018
Feature SMB ERP worldwide share #1Multi Company/Language/CurrencyFlexible to special requirementsStrong to Supply Chain & Distribution ManagementMany add-on tools are available
Dynamics NAV/365 Business Central
18© 2020 SYSCOM USA INC. All rights reserved.
Achievement 47,000 Companies in Mostly US
History 1986: Great Plains Software Established in US2000: Microsoft acquired and changed the name to Dynamics GP
Version The latest version is Microsoft Dynamics GP2018 released in Decemner, 2017
Feature SMB ERP US share #1Great fit to US Business Customs and Regulations Strong Accounting Module“Out of the box” Package
Dynamics GP Overview
19© 2020 SYSCOM USA INC. All rights reserved.
Dynamics ERP Case Study
20© 2020 SYSCOM USA INC. All rights reserved.
Dynamics 365 Enterprise Edition Case Study
Dynamics 365 Enterprise/Operations
US Accounting System Implementation Project
Client Service Industry (Real Estate)
Numbers of User 20 User
Location USA (15 Companies )
Modules Finance, Consolidated Accounting, Fixed Asset
Project Period 6 months
<Project Goal>Building solid accounting system for overseas offices
- Upgrading financial operation structure for future business expansion - Increasing a efficiency and accuracy of accounting operation- Establishing strict internal compliance
<Challenge>- Communication with MS regarding infra structure since this is the first case of Saas based project.- Meeting multiple financial regulations (US &Japan GAAP)- Integration with outside system- Complicated requirements on reports
21© 2020 SYSCOM USA INC. All rights reserved.
Dynamics 365 Business Edition Case Study
Dynamics 365 BusinessEdition/ Financials Accounting System Renewal Project
Client Holding Company (Chemical Manufacture)
Numbers of Users 6 Users
Location USA
Module Finance
Project Period3 months
<Goal>Implement Cloud Based Financial System
- Saving a cost for infrastructure by using cloud based service.- Saving annual running cost by switching to D365 Business Edition
<Challenges>- Lowering functional requirements to downsizing to a SMB ERP from Enterprise
ERP- Fulfil the requirements without developments- Adapting to SaaS based version upgrade
22© 2020 SYSCOM USA INC. All rights reserved.
Dynamics AX Case Study
23© 2020 SYSCOM USA INC. All rights reserved.
Dynamics NAV Case Study
Dynamics NAV Case 1: Chemical Company
User NAV : 10 Users
Location North America(New York, Home Office User)
Module Accounting (GL, AP, AR, Bank) , Order Management, Inventory Management Financial Report, Managerial Accounting, Compliance, Customization
Dynamics NAV Case 2: Textile Related Company
User NAV: 20 Users
Location North America(New York, California)
Module Accounting (GL, AP, AR, Bank) , Order Management, Inventory Management, Financial Report, Reports Customization
Dynamics NAV Case 3: Electronics Company
User NAV 5 Users
Location North America(Texas, California), Singapore
Module Accounting (GL, AP, AR, Bank), Order Management, Inventory Management, Financial Report
Dynamics NAV Case 4: Food Manufacturer
User NAV : 5 Users
Location Los Angeles
Module Accounting (GL, AP, AR, Bank) , Sales/Procurement Management, Inventory Management, Financial Report, Managerial Accounting
24© 2020 SYSCOM USA INC. All rights reserved.
Dynamics GP Case Study
Dynamics GP & RMS Retailer
Users GP: 5 Users, POS: 36 Lanes (8 Retail Locations in continental U.S.)
Locations U.S. (New York City、North California, South California)
Modules Accounting (GL, AP, AR, Bank) 、Logistics, Supply Chain, Inventory Management、
Retail Management, POS System Solution
Other Implemented Middleware Solution between GP and POS
Dynamics GP Trading Company
Users GP 7 Users
Locations New Jersey
Modules Accounting (GL, AP, AR, Bank) 、Order Management、Inventory Management、
Landed Cost Management、Financial Statements(FRx)
Dynamics GP Process Manufacturing
Users GP: 10 Users
Locations South Atlanta
Modules Accounting (GL, AP, AR, Bank) 、Financial Statements, Sales/Procurement
Management, Inventory Management, Manufacturing (BOM, Production Order and
Connection to MES)
Dynamics GP Chemical Manufacturer
Users GP 8 Users
Locations Georgia
Modules Accounting (GL, AP, AR, Bank) 、Financial Statements, Sales/Procurement
Management, Inventory Management, Manufacturing (BOM and Production Order)