Introduction to ISO9001

Anuja raj (15070144107).Arvind Sahu(15070144108).

Agenda

What are ISO 9001?Requirements of ISO 9001.Quality management principles.PDCA CycleRequirements of Auditors.How will implementation of ISO 9001 standard help us?

What are the ISO 9001 ?

The ISO 9001 is an international standard that many companies use to ensure that their quality assurance system is in place and effective.

ISO 9001 is a quality management system (QMS) standard that requires an organization to meet its own requirements and those of its customers and regulators.

It is based on the plan-do-check-act methodology.

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What are the ISO 9001 requirements for a Quality Management System?

The organisation needs to demonstrate its ability to consistently provide product that meets customer and regulatory requirements .

• The organisation must aim to enhance customer satisfaction through the effective application of the quality management system.

• This includes processes for continual improvement of the system.

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What are the requirements of ISO 9001?

• A set of procedures that cover all key processes in a business monitoring processes to ensure they are effective.

• Keeping adequate records.• Checking output for defects, with appropriate and

corrective action where necessary.• Regularly reviewing individual processes and the

quality system itself for effectiveness.• Focus on continual improvement.

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What are the 8 Quality Management Principles?

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Why is customer satisfaction included in ISO 9001?

• "Customer satisfaction" is one of the main driving criteria for any organization.

• In order to evaluate if a product meets customer needs and expectations.

• It is necessary to monitor and measure customer satisfaction.

• Improvements can be made by taking action to address any identified issues and concerns.

• Your customers will gain confidence that your products will meet their needs and increase their satisfaction.

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What is the PDCA cycle?

PDCA stands for Plan-Do-Check-Act, and is a cyclical method for continuous improvement of processes.1. Plan: Create a process improvement plan.2. Do: Execute a process improvement plan.3.Check: Inspect feedback.4.Act: Adjust the plan accordingly.

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PDCA Cycle

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What are the requirements for Auditors?

The standards require that auditors are able to understand the organization's activities and processes and appropriately audit against the requirements of the ISO 9001 in relation to the organization's objectives. Auditors should be able to demonstrate competency in:-Quality Management Systems. The requirements of the ISO 9001:2008.A general understanding of ISO 9000:2005 and ISO 9004. Auditing techniques.

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How will the implementation of the ISO9001 standard help us?

• Provides senior management with an efficient management process.

• Sets out areas of responsibility across the organization.

• Mandatory if you want to tender for some public sector work.

• Communicates a positive message to staff and customers.

• Identifies and encourages more efficient and time saving processes.

• Highlights deficiencies.• Reduces your costs.• Provides continuous assessment and improvement.• Marketing opportunities.

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Some of the benefits to your customers:

• Improved quality and service.• Delivery on time.• Right first time attitude.• Fewer returned products and complaints.• Independent audit demonstrates commitment to

quality.

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Thank You