Communication Survey1. What did you learn were your strengths? Your

weak areas? 2. Was there anything that surprised you or was a

new way of looking at communication? 3. Considering the last question, what “type” do you

think you are? Does it fit you? What did you learn about dealing with people who are different types? Think about someone in your life who you would consider to have a different style than you; give an example of a problem you had in the past which relates to a style difference and then give suggestions on how to improve communication with him/her based on the information given.

The Importance of Communication

• The Power of Silence

• The Power of Isolation

• Contact and Companionship

We Communicate to Satisfy Physical Needs

•Link Between

Communication and

Physical Well-being

•Quality and Quantity

Vary By Individuals

““We must love one another or die.”We must love one another or die.”W.H. AudenW.H. Auden

We Communicate to Satisfy

Identity Needs•We Learn Who We are

Through Communication

•We Come to See Ourselves

as Others See Us

•Social Comparison and

Reflected Appraisal

We Communicate to Satisfy

Social Needs• Pleasure

• Affection

• Companionship

• Control

“Who can enjoy alone?”Who can enjoy alone?”John Milton John Milton Paradise LostParadise Lost

We Communicate to Satisfy Practical Needs

(Instrumental) Goals

• Communication Skills Top Factor in Getting Jobs

• Keeping a Job and Advancement Tied to Communication Skills

Rank the Skills

Employers were asked to rank the importance of the skills they seekin college graduates. How would you rate these skills?

___ Analytical Skills ___ Computer Skills ___ Leadership Skills

___ Interpersonal Skills ___ Teamwork Skills

___ Writing Skills ___ Oral Communication Skills

___ Proficiency in a Field of Study

Doing what one is fitted for doing Self-fulfillment

Actualizing one’s potential

High self-evaluation, self-respect, self-esteem, esteem of others, strength,

achievement, competency, reputation, prestige, status, fame, glory

Friendship, affectionate relationships,interpersonal acceptance

Security, stability, protection,freedom from chaos, structure,

order, law

Food, Water, air

Maslow’s Hierarchy

of Needs

Communication Principles and Misconceptions

PRINCIPLES:1. Communication can be intentional or unintentional2. It’s impossible not to communicate3. Communication is irreversible4. Communication is unrepeatable

MISCONCEPTIONS:1. Meaning are in words2. More Communication is a good thing3. You alone can cause others to react4. Communication will solve all problems5. Communication is a natural ability

EXPLAIN THEMGIVE AN EXAMPLE

WHY WOULD IT BE IMPORTANT TO KNOW?

Communication Competence

• Involves Achieving One’s Goals

While Preserving Relationships

• No “Ideal” Way to Communicate

• Competence is Situational

• Competence Can Be learned

Characteristics of Competent Communicators

• Wide Range of Behaviors• Ability to Choose Most Appropriate

Behavior• Skill at Performing Behaviors

– How do you learn a skill?

Communication Competence

Skill at Performing Behaviors

• Beginning Awareness

Communication Competence

Skill at Performing Behaviors

• Beginning Awareness

• Awkwardness

Communication Competence

Skill at Performing Behaviors

• Beginning Awareness

• Awkwardness

• Skillfulness

Communication Competence

Skill at Performing Behaviors

• Beginning Awareness

• Awkwardness

• Skillfulness

• Integration

Characteristics of Competent Communicators• Wide Range of Behaviors• Ability to Choose Most Appropriate Behavior• Skill at Performing Behaviors• Cognitive complexity/empathy• Self-monitoring• Commitment