introducing the new team engagement and availability ...€¦ · header brand color add custom...
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Introducing the new Xerox® Team Engagement and Availability Management (T.E.A.M.)
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Our simple, easy-to-implement, secure portal provides healthcare customers with the following benefits:
Making it easy for all staff to log their status to attend work with the Xerox® T.E.A.M. application
Easy import all staff members
Simplified self onboarding capability
Enable staff to easily log their intentions to attend work
Keep track of your workforce availability
Support for multiple locations and dynamic location setting
Simplified admin interface lets you add locations and new statues
Advanced dashboard and reporting with export capability
2
T.E.A.M. Application - Secure, Private and Compliant
Secure database instance
Database protected with real-time encryption / decryption
Associated back-ups and transaction log files
Self administrative features to self manage data access
Protection with Xerox privacy agreement
Private URL – web traffic protected by RSA Encryption
and SHA-256
GDPR compliant
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Key Capabilities of our T.E.A.M. Application:
STATUSOnline, multiple device
responsive one-click
status report.
SECURITYData securely stored.
LOCATIONCheck staff availability
across multiple locations,
allow for better decisions.
ONBOARDINGSimple, secure, and
simplified staff
onboarding process.
ADMINSimplified admin interface,
with easy site setup,
user list import and
management.
DASHBOARDQuick overview of the
staff's statuses, filtering
per location, status
and department.
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Staff employees can access the
portal from any device.
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User Profile
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User Profile
User Status
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User Profile
User Status
Admin Dashboard
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User Profile
User Status
Admin Dashboard
Admin Statuses
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User Profile
User Status
Admin Dashboard
Admin Statuses
Admin Locations
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User Profile
User Status
Admin Dashboard
Admin Statuses
Admin Locations
Settings
Customize logo and
header brand color
Add custom locations
and status descriptions
Language localization
available on demand
12 17.04.20 Xerox Internal Use Only
TEAM – Support Model
Level 1Initial Customer
Contact
Level 2 Advance level
Diagnosis
Start
Issue
Identified
Online
Self-Help
Partner
Helpdesk
8h 5D
Email Support
Working Day
Global
Technology
Team
Level 3 Advance level
Triaging support
Automated Setup
Onboarding
Guide
Demo
Client logo
and branding
© 2020 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation in the United States and/or other countries. BR29476