Introducing ONYXProfessional Services

We hear customers asking for professional assistance in their shop. Customers frequently call into support wanting help to improve

their workflow or color output. These tasks are not always simple to solve over the phone and

often require an on-site visit to fully understand and solve their situation.

We know this is a service you can and most likely already provide but resources might be a concern.

Let ONYX help!

How can ONYX help you? Be viewed as the hero by sending in the

software expert Specially trained ONYX personnel will go on-site

with your customer on your behalf We can even come assist you at an open house

or training event. It’s simple, sell ONYX Professional Services

You get a fixed discount and ONYX does all the rest. We will even provide you customer feedback for your follow-up.

What are ONYX customers saying about our consultants?

“We are nothing short of fully impressed by the ONYX consultant’s knowledge, approach, and problem solving ability to meet our training needs.  He not only explained the how but more importantly the why in calibrating our machines for quality color management, setting up quick set templates and explaining the capabilities of the ONYX software. We made the right decision investing in ONYX 11.”

The Team at SleekRegina, Canada

Introducing ONYX Professional ServicesONYX consultants in are ready to go on-site with your customer for 2+ days to deliver any mix of these solutions: Installation & Workflow Assessment Color Profiling Services Color Management Training Software Training

Advanced Custom Training• Some customers might need just a little bit of assistance• ONYX has a 2-hour web-based, cost-effective solution• Consultant focuses on their specific needs• Can serve as a prelude to an on-site visit

Installation and Workflow Assessment ONYX consultants have extensive industry knowledge and can help your customer

implement an optimal production workflow. The consultant will make recommendations to improve the productivity. Maximize the operator’s knowledge through confidence in the workflow, helping

reduce downtime.

Pre-trip Assessment• Evaluation of your existing

systems and tools• Receive recommendations

for improvements in your current workflow

Install and Configure• Installation of ONYX software• Configuration of printers and

other devices• Set-up of workflow modules

and stations

Basic Software Usage• Basic printing workflow• Basic cut workflow• ONYX file management• Color Management basics

Color Profiling Services

Build Custom Profiles Evaluate your color and identify

which ICC profiles need to be created

Create custom ICC profiles for your media on your printer

Provide the staff a basic knowledge to profile on their own afterwards

ONYX consultant will build custom media profiles foryour customer

Software Training Your customer can reduce downtime by developing effective problem solving

skills, develop speed, efficiency, and maximize their operator’s knowledge by gaining confidence in the workflow.

While this training is focused on ONYX software; the concepts taught are relevant to the understanding of RIP software and how it is used throughout the industry.

Basic Software UsageSoftware training for Production Operators Basic Printing Workflow Basic Cut Workflow Effective File Management for

maximum production

Color Training Gain an understanding of ICC

profiles and why they matter Use recalibration to get

consistent results Maximize your color with ONYX

Color Management Training Working knowledge of how to utilize the ONYX software for color management

and profiling Teach the staff how to build custom profiles and use the tools to get the right

color, the first time

Color Management Learn to use color management

in your workflow ensuring predictable output

Gain an understanding of ICC profiles and why they matter

Use recalibration to get consistent results

Maximize your color with ONYX

How to Profile Learn to create custom ICC

profiles Understand how to use a color

device Overcome challenges of profiling

difficult media Learn to use ONYX Media

Manager

Advanced Custom Training Some customers might need just a little bit of assistance ONYX has a web-based, cost-effective solution Consultant focuses on their specific needs Can serve as a prelude to an on-site visit

Your TopicsCustomized to what you need to know, right now. Work directly with an ONYX

consultant Up to 10 participants 2-hours in length

Marketing and Launch Collateral New Professional Services brochures

Customizable sale sheet with comprehensive information

Itemized listing of what the end-user can expect

Article in The Big Picture (Jan/Feb 2014) Press Release Banner Advertisements Supplemental price list New ONYX Training website landing page on

www.onyxgfx.com corporate site

These tools are all available on the ONYX Partner Portal at: http://www.onygfx.com/pportal. You must be signed into myonyx to view the partner portal.

What do you order?

TR-ONTRAIN2 2-Day Advanced On-Site $/€4,500TR-ONTRAIN1 1-Day Add-On Advanced On-Site $/€1,400

Minimum purchase for on-site is 2 days, which includes travel expenses.

Additional days can be purchased at the 1-Day rate.

21 day advance reservation required toavoid a 10% upcharge for travel.

Resellers will receive a fixed discount of $/€500 for each 2-day on-site session sold.

How does it work? Place an order for the Professional Services off the Price List

Along with the invoice, provide ONYX with the end-user contact information. There is a 21-day advance notice to avoid a 10% upcharge.

ONYX consultant will contact the end-user to determine what services they need and schedule the visit. ONYX will inform you of the scheduled date so you are always in the

loop with your customer. Following the on-site, the ONYX consultant will provide you

with any feedback received from the end-user.

In Closing Send in the ‘software experts’ to help your

customer without having to deplete your resources.

Hire an ONYX consultant to conduct training at your upcoming event.

Easy to order with a simple part number. All you have to do is take an order.