introducing marwatch 5 · widescreen kpi dashboard – noc view . large screen, at-a-glance view of...
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Introducing
MarWatch 5.0
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MarWatch Background
Fault & performance management software-as-a-service (SaaS) for Mitel business communications solutions, delivering:
24/7 performance and availability monitoring
Secure remote access to devices anywhere in the world
Fault management with real-time alerts & testing tools
Detailed Reporting
Backups for MiVoice Business
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Key New Features
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Flexible and Branded Multi-Tenant Organization
• User and role-based access to devices & features
• ‘Container’ data organization allows top level user (ie: service provider or reseller) to place devices in ‘containers’ by customer, location, region.
• Create branded dashboards for each customer
• Customized URL of the reseller’s choice for login page (reseller must own the domain).
First level support activities and data can be shifted to customers.
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Remote IP Testing Tools
Easy access via main menu.
Tab through available tools:
- Ping - Traceroute - MTR *NEW* - ifTop *NEW* - DNS Lookup
Pinpoint the source of a problem more easily, for faster
resolution. Ping & Traceroute now include response time for insight into latency/network congestion.
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Dynamic Searching
– Searches all MarWatch information fields (name, type, IP address, description/notes).
– Examples • “router” system shows everything containing “router” • “ba” … system shows everything containing “ba”
“miv” finds “MiVoice Business”
Find devices quickly, for faster
problem resolution .
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Flexible Alerting and Reporting
• Reports and alerts can be generated by: – Reseller – Customer – Location – Device
Additional revenue opportunity with new
report types customized for a
specific audience.
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Widescreen KPI Dashboard – NOC View
Large screen, at-a-glance view of incoming alarms, for rapid response by NOC team. Larger map view
simplifies viewing of multiple sites.
Improved alarm filtering
provides effective at-a-glance status.
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Widescreen KPI Dashboard – Problem Finder View
NOC view with additional data to pinpoint cause of alarms.
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Dashboard Views & Data Organization
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Top Level Dashboard Intuitive main menu.
Ideal for Service
Providers – View all
resellers and customers.
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Reseller View with Container Rollup
Resellers can view summary data for all customers/containers or select a particular
customer.
View device status for all containers at
a glance.
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Customer View
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Device View
Example: MiVoice Border Gateway
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Data Organization • Devices
– IP network elements monitored for fault and performance management
– Views / Dashboards • Users
– MarWatch System users – Access privileges – Access to all container and all sub-tending containers
• Containers – User-defined collections of Devices, Users and Containers – Inherited and inheritable properties – Views / Dashboards
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Example – Large Enterprise Three locations, view from any Container or Device
Root
Location 1
Finance
MiVoice Business
MiCollab
Marketing
Location 2
MiVoice Business
Gateway
Location 3
Gateway
Containers + Views
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Example - Reseller • Two resellers, four customers, multiple devices
Root
Reseller 1
Customer 1
MiVoice Business
Gateway
Customer 2
Reseller 2
Customer 21
Location A
MiVB Cluster
MiVoice Business 1
MiVoice Business 2
MiVoice Business 3
MiVoice Business 4
Server Switch
Location B
Gateway
MiVoice Business
Customer 22
MiVoice Business
Gatewayw
Containers + Views
Devices + Views
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Other Improvements
Security • Using latest stable version of Tomcat, Java, Postgres • MarProbe updated to Debian 7.7 (Wheezy) • All known security issues addressed
Audit Logs • Greater event resolution • Improved reporting and export